MOOD ProFusion iS User manual

1
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
ProFusion iS Basic Connectivity Troubleshooting
Note: Your ProFusion iS needs to remain on at all times in order for it to successfully connect for updates.
Verifying the Ethernet Cable Is Properly Connected
STEP 1 Verify there is an Ethernet cable properly connected to the Ethernet port, located on the rear of your ProFusion iS, and your
network equipment (router, hub, or switch).
If there is not an Ethernet cable presently connected to the Ethernet port of your ProFusion iS and your network
equipment, proceed to STEP 2.
If there is an Ethernet cable already connected to the Ethernet port of your ProFusion iS and your network equipment,
skip to STEP 3.
STEP 2 Connect one end of the CAT5 Ethernet cable to the Ethernet port of your ProFusion iS, and the other end of the
cable to your network equipment (router, hub, or switch). Once the cable has been connected, reboot your
ProFusion iS.
•Press the STANDBY button once (do not hold the button in).
•In approximately 10 seconds your ProFusion iS will enter a Pause Mode. At this time playback on
the zones will stop.
•Once your ProFusion iS is in Pause Mode; press the STANDBY button one more time to
complete the shutdown process. This will take approximately 20 seconds.
•Wait 15 seconds, then press the STANDBY button to power on you ProFusion iS
Once playback has started, proceed to STEP 3.
STEP 3 Verify the LINK light, the green LED located on the front of the ProFusion iS, is illuminated.
If the LINK light is not on, proceed to STEP 4.
If the LINK light is on, skip to STEP 5.
STEP 4 Replace the Ethernet cable (see STEP 2) and verify the LINK light on the front is illuminated.
If the LINK light is on, proceed to STEP 5.
If the LINK light is still not on, confirm the network jack being used is live. If yes, contact Mood Media (See
“Contacting Mood”).

2
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
Determining If Your Device Is Configured for DHCP or Static IP Addressing
STEP 5 Using the Control Panel menu system, confirm the IP addressing type for your ProFusion iS.
•Press the * button to access the Control Panel menu system
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on View Settings, then press *
button
DHCP (Ethernet)
FTP: 199.204.61.120
Static (Ethernet)
FTP: 199.204.61.120
If your ProFusion iS is configured for DHCP, proceed to STEP 6.
If your ProFusion iS is configured for Static, skip to STEP 7.
If your ProFusion iS is configured for DHCP and is should be using Static IP addressing, or if it is configured for
Static and it should be using DHCP, contact Mood Media (See “Contacting Mood”).
STEP 6 Using the Control Panel menu system, confirm your ProFusion iS has obtained an IP address.
•Press the * button to access the Control Panel menu system
Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on View Settings,
then press * button
•Press the NAVIGATION DOWN button to scroll through the settings
Note: If your ProFusion iS did not obtain an IP address, “Unavailable” will be displayed.
•Press the NAVIGATION LEFT button to return to the previous menu option and the
NAVIGATION RIGHT button to exit to the title/artist information screen
IP: 10.1.5.230
SNM: 255.255.0.0
If you ProFusion iS has not obtained an IP address, have your IT department contact Mood Media (See
“Contacting Mood”).
If your ProFusion iS has obtained an IP address, proceed to STEP 8.
STEP 7 Using the Control Panel menu system, confirm your Static IP addressing is correct
•Press the * button to access the Control Panel menu system
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on View Settings,
then press * button
•Press the NAVIGATION DOWN button to scroll through the settings

3
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
IP: 10.1.5.230
SNM: 255.255.0.0
If the Static IP addressing currently configured is correct for your network, proceed to STEP 8.
If the Static IP addressing is not correct for your network, please contact Mood Media for further assistance
(See “Contacting Mood”).
Testing Connectivity
STEP 8 Using the Control Panel menu system, verify your ProFusion iS can successfully connect to its designated
Update server.
•Press the * button to access the Control Panel menu system
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press the * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Update
Configuration, then press the * button to initiate a connectivity test
Note: If your ProFusion iS did not obtain an IP address, “Unavailable” will be displayed.
•Press the NAVIGATION LEFT button to return to the previous menu option and the NAVIGATION RIGHT
button to exit to the title/artist information screen
Update Ended
No Error
If your ProFusion iS did not successfully connect, proceed to STEP 9.
If your ProFusion iS displays “Update Ended, No Error” congratulations, you have successfully established connectivity
for your ProFusion iS.
Note: The ProFusion iS connects to an update server daily to check for new music and configuration updates. Unless a
customer has setup their own update server devices will connect to the Mood Public UPDATE server (199.204.61.120)

4
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
Confirming Your Firewall Permissions
•Press the * button to access the Control Panel menu system
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Configuration,
then press * button (if option is locked see “Contacting Mood”)
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Protocol, then
press * button
•Press the NAVIGATION UP/DOWN button until the current line indicator (>) is on desired protocol
then press * button
If your firewall configuration has been changed to allow for HTTPS traffic perform Step 8 again.
If your firewall is configured to allow for HTTPS traffic and your ProFusion iS is not able to successfully connect,
please have your IT department contact Mood Media (see “Contact Mood”).
•Press the * button to access the Control Panel menu system
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Set
Configuration, then press * button (if option is locked see “Contacting Mood”)
•Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Protocol, then
press * button
•Press the NAVIGATION UP/DOWN button until the current line indicator (>) is on desired
protocol, then press * button
If your firewall configuration has been changed to allow for SFTP traffic perform Step 8 again.
If your firewall is configured to allow for SFTP traffic and your ProFusion iS is not able to successfully
connect, please have your IT department contact Mood Media (see “Contact Mood”).
STEP 9 Confirm your firewall is configured to allow FTP, SFTP, or HTTPS traffic with your IT department
If your IT department states SFTP must be used proceed to STEP 1
0 .
If your firewall configuration has been changed to allow for FTP traffic perform Step 8 again.
If your firewall is configured to allow for FTP traffic and your ProFusion iS is not able to
successfully connect, please have your IT department contact Moodmedia (see “Contacting
Mood”).
Note:
HTTPS protocol requires the update server address to use the URL form:
fm-wdav-01.moodmedia.com
STEP 10 Setting Protocol to SFTP on the ProFusion iS
STEP 11
Setting Protocol to HTTPS on the ProFusion iS

5
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
Contacting Mood
Before contacting Mood Customer Support, please have the following information ready:
The serial number for your ProFusion iS (located on the front of the device)
The Device ID for your ProFusion iS
STEP 1 Press the * button to access the Control Panel menu system
STEP 2 Press the NAVIGATION DOWN button until the current line indicator (>) is on Device Information,
then press the * button
STEP 3 The following information will be displayed; Device ID, software version, configuration version, and
device description.
Worldwide Customer Support Centers
+ 1 800 345 5000