Motorola solutions APX 5500 User manual

APX Mobile E5 Control Head
User Guide
APX™ TWO-WAY RADIOS
APX 5500, APX 6500, APX 6500Li, APX 7500, and APX
8500
DECEMBER 2023
© 2023 Motorola Solutions, Inc. All Rights Reserved.
*MN006147A01*
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Contents
List of Figures...................................................................................................................... 9
List of Tables......................................................................................................................10
Legal and Support............................................................................................................. 11
Intellectual Property and Regulatory Notices......................................................................................... 11
Legal and Compliance Statements........................................................................................................ 12
Disclaimer................................................................................................................................... 12
Declaration of Conformity............................................................................................................12
Important Safety Information.......................................................................................................13
Notice to Users (FCC).................................................................................................................13
FCC Licensing Information..........................................................................................................14
Applying for Canadian License................................................................................................... 14
Maritime Radio Use in the VHF Frequency Range..................................................................... 15
Emergency Channel.........................................................................................................15
Non-Commercial Call Channel.........................................................................................15
Operating Frequency Requirements................................................................................ 15
Declaration of Compliance for the Use of Distress and Safety Frequencies....................18
Technical Parameters for Interfacing External Data Sources...........................................18
Limited Warranty....................................................................................................................................18
I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:.................................................18
II. GENERAL PROVISIONS:.......................................................................................................19
III. STATE LAW RIGHTS:............................................................................................................19
IV. HOW TO GET WARRANTY SERVICE:.................................................................................19
V. WHAT THIS WARRANTY DOES NOT COVER:.....................................................................19
VI. PATENT AND SOFTWARE PROVISIONS:...........................................................................20
VII. GOVERNING LAW:.............................................................................................................. 21
VIII. For Australia Only................................................................................................................ 21
SERVICE.....................................................................................................................................21
Chapter 1: Read Me First...................................................................................................22
1.1 Software Version..............................................................................................................................22
Chapter 2: Radio Care........................................................................................................23
2.1 Cleaning the External Surface of the Radio.....................................................................................23
Chapter 3: Radio Overview................................................................................................24
3.1 Programmable Radio Functions...................................................................................................... 25
3.2 Programmable Button Configurations for Gun Lock........................................................................ 29
3.2.1 Unlocking All Gun Locks.................................................................................................... 30
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3.3 ViQi.................................................................................................................................................. 30
3.3.1 Using ViQi Virtual Partner.................................................................................................. 31
Chapter 4: Getting Started.................................................................................................32
4.1 Turning the Radio On or Off.............................................................................................................32
Turning the Radio On..................................................................................................................32
Turning the Radio Off.................................................................................................................. 32
4.2 Validating Compatibility During Power Up........................................................................................32
4.3 Adjusting the Volume....................................................................................................................... 33
Chapter 5: Home Screen Overview...................................................................................34
5.1 Status Indicators.............................................................................................................................. 34
5.1.1 Status Icons....................................................................................................................... 34
5.1.2 Call Type Icons...................................................................................................................37
5.1.3 TMS Status Icons...............................................................................................................37
5.1.4 Text Entry Icons..................................................................................................................38
5.1.5 LED Indications.................................................................................................................. 38
5.1.6 Intelligent Lighting Indicators .............................................................................................39
5.1.7 Channel Color Backlight.....................................................................................................40
5.2 Alert Tones ...................................................................................................................................... 40
Chapter 6: General Radio Operation................................................................................ 42
6.1 Selecting Zones............................................................................................................................... 42
6.2 Selecting Channels.......................................................................................................................... 42
6.3 Mode Select Feature........................................................................................................................43
6.3.1 Saving Zones and Channels.............................................................................................. 43
6.4 Channel Change on Off-Hook..........................................................................................................44
6.5 Selecting the Power Level............................................................................................................... 44
6.6 Selecting Radio Profile.....................................................................................................................44
6.7 Controlling the Display Backlight..................................................................................................... 45
6.8 Turning the Keypad Tones On or Off............................................................................................... 45
6.9 Turning Voice Mute On or Off.......................................................................................................... 45
6.10 Using the Time-Out Timer..............................................................................................................46
6.11 Conventional Squelch Operation....................................................................................................46
6.11.1 Setting Conventional Squelch Operation......................................................................... 47
6.12 Using the PL Defeat Feature......................................................................................................... 47
6.13 Digital PTT ID Support .................................................................................................................. 47
6.14 External Alarms (Horn and Lights).................................................................................................47
6.14.1 Using Non-Permanent Horn and Lights........................................................................... 48
6.14.2 Using Permanent Horn and Lights................................................................................... 48
6.14.3 Changing the Selected Alarms.........................................................................................48
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6.14.4 Incoming Calls While Alarms are Turned On................................................................... 48
6.14.5 Turning Off Non-Rearmable External Alarms...................................................................49
6.14.6 Turning Off Rearmable External Alarms.......................................................................... 49
6.15 Universal Relay Controller............................................................................................................. 49
6.16 Low Voltage Threshold Warning.................................................................................................... 50
Chapter 7: Trunking System Controls .............................................................................51
7.1 Operating in Failsoft System............................................................................................................51
7.2 Imbalanced Coverage......................................................................................................................51
7.3 Out-of-Range Radio.........................................................................................................................51
7.4 SmartZone....................................................................................................................................... 51
7.5 Site Trunking Feature.......................................................................................................................52
7.6 Site Search...................................................................................................................................... 52
7.7 Locking or Unlocking Sites...............................................................................................................52
7.8 Viewing the Current Site.................................................................................................................. 52
7.9 Changing the Current Site............................................................................................................... 53
7.10 Trunked Announcement.................................................................................................................53
7.10.1 Initiating Announcements.................................................................................................53
Chapter 8: Types of Radio Calls....................................................................................... 54
8.1 Making Calls.................................................................................................................................... 54
8.2 Receiving Calls................................................................................................................................ 56
8.3 Making Priority Dispatch Calls......................................................................................................... 57
Chapter 9: Emergency Operation..................................................................................... 59
9.1 Special Considerations for Emergency Operation........................................................................... 59
9.2 Sending Emergency Alarms............................................................................................................ 60
9.3 Sending Emergency Calls (Trunking Only)...................................................................................... 60
9.4 Sending Emergency Alarms with Emergency Calls.........................................................................60
9.5 Sending Emergency Calls with Hot Mic (Trunking Only)................................................................. 61
9.6 Sending Emergency Alarms and Calls with Hot Mic........................................................................61
9.7 Exiting Emergency Operation.......................................................................................................... 62
9.8 Remote Emergency......................................................................................................................... 63
9.8.1 Sending Remote Emergency to Specific Users................................................................. 63
9.8.2 Sending Remote Emergency by Entering the User ID.......................................................64
9.8.3 Manually Refreshing the Remote Emergency List............................................................. 64
9.8.4 Receiving Remote Emergency...........................................................................................64
9.9 Impact Detection.............................................................................................................................. 64
9.9.1 Impact Detected Condition.................................................................................................65
9.9.2 Exiting Impact Detected Condition..................................................................................... 65
9.10 Sending Evacuation Tones............................................................................................................ 65
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Chapter 10: Ignition Switch Options................................................................................ 66
10.1 Using Emergency Power Up..........................................................................................................66
Chapter 11: Secure Operations.........................................................................................68
11.1 Enabling Secure Transmissions.....................................................................................................68
11.2 Encryption...................................................................................................................................... 68
11.2.1 Multikey Feature...............................................................................................................68
11.2.2 MDC OTAR (Conventional Only)......................................................................................69
11.2.3 Infinite UKEK Retention....................................................................................................69
11.2.4 Hear Clear........................................................................................................................ 69
11.2.5 Loading Encryption Keys..................................................................................................70
11.2.6 Selecting Encryption Keys................................................................................................70
11.2.7 Selecting Keysets.............................................................................................................70
11.2.8 Erasing Encryption Keys.................................................................................................. 71
11.2.9 Requesting Over-the-Air Rekey........................................................................................71
Chapter 12: Scan................................................................................................................72
12.1 Turning Scan On or Off.................................................................................................................. 72
12.2 Turning Scan On While Disregarding the Squelch Code (Conventional Channels Only).............. 72
12.3 Deleting Nuisance Channel........................................................................................................... 72
12.4 Restoring Nuisance Channels....................................................................................................... 73
12.5 Changing Priorities Status While Scan is On.................................................................................73
12.6 Using the Hang Up Box................................................................................................................. 73
Chapter 13: Scan Lists.......................................................................................................74
13.1 Managing the Scan List................................................................................................................. 74
13.2 Changing the Scan List Status.......................................................................................................75
13.3 Restoring Priorities in Scan Lists................................................................................................... 75
13.4 Intelligent Priority Scan.................................................................................................................. 75
Chapter 14: Connectivity...................................................................................................76
14.1 SmartConnect................................................................................................................................ 76
14.2 Wi-Fi...............................................................................................................................................76
14.2.1 Turning Wi-Fi On or Off.................................................................................................... 77
Turning Wi-Fi On.............................................................................................................. 77
Turning Wi-Fi Off.............................................................................................................. 77
14.2.2 Selecting Wi-Fi Network...................................................................................................77
14.2.3 Checking the Wi-Fi Configuration and Status of the Radio..............................................77
14.3 Bluetooth®......................................................................................................................................78
14.3.1 Turning Bluetooth On or Off............................................................................................. 78
14.3.2 Pairing with Low Frequency-Motorola Proximity Pairing (LF-MPP) Feature....................78
14.3.3 Standard Pairing Feature................................................................................................. 79
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14.3.3.1 Searching and Pairing Bluetooth Devices.......................................................... 79
14.3.3.2 Turning Bluetooth Visibility On or Off..................................................................80
14.3.3.3 Receiving Pairing Request from Other Devices................................................. 80
14.3.4 PIN Authentication in Pairing........................................................................................... 80
14.3.4.1 Pairing the Authentication PIN when Receiving a Pairing Request................... 81
14.3.4.2 Pairing the Authentication PIN with the Generated Numeric PIN.......................81
14.3.5 Turning Bluetooth Audio On or Off................................................................................... 82
14.3.6 Adjusting the Volume of the Radio from the Bluetooth Audio Device.............................. 82
14.3.7 Viewing and Clearing the Bluetooth Enabled Device Information....................................83
14.3.8 Clearing All Bluetooth Devices Information......................................................................83
14.3.9 Editing the Bluetooth Friendly Name................................................................................83
14.4 ASTRO 25 (P25) Programming Over Project 25 (POP25)............................................................ 84
14.4.1 Responding to Upgrade Notifications...............................................................................84
Chapter 15: Location .........................................................................................................85
15.1 Outdoor Location Feature.............................................................................................................. 85
15.1.1 Turning Location On or Off...............................................................................................86
15.1.2 Accessing Location.......................................................................................................... 86
15.2 Location Format............................................................................................................................. 86
15.3 Managing Waypoints......................................................................................................................87
15.4 Location Feature in Emergency Mode........................................................................................... 89
15.5 Peer-Location on the Display (ASTRO Conventional)................................................................... 89
Chapter 16: Mission Critical Geofence (ASTRO 25 Trunking)....................................... 90
16.1 Entry to the Geofence Area........................................................................................................... 90
16.2 Entry to Mission Critical Geofence.................................................................................................91
16.3 Exit from Mission Critical Geofence............................................................................................... 91
Chapter 17: Contacts......................................................................................................... 92
17.1 Managing Contact Entries..............................................................................................................92
Chapter 18: Recent Calls...................................................................................................94
18.1 Viewing Recent Calls..................................................................................................................... 94
18.2 Deleting Calls.................................................................................................................................94
Chapter 19: Instant Recall................................................................................................. 96
19.1 Saving and Playing Back Calls...................................................................................................... 96
Chapter 20: In-Call User Alert........................................................................................... 97
20.1 Enabling or Disabling In-Call User Alert.........................................................................................97
Chapter 21: Quik Call II......................................................................................................98
21.1 Initiating Quik Call II Transmissions...............................................................................................98
Chapter 22: Status..............................................................................................................99
22.1 Sending Status...............................................................................................................................99
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Chapter 23: Message....................................................................................................... 100
23.1 Sending Messages...................................................................................................................... 100
Chapter 24: Call Alert Paging..........................................................................................101
24.1 Sending Call Alert Page...............................................................................................................101
24.2 Receiving Call Alert Page............................................................................................................ 102
Chapter 25: Automatic Registration Service................................................................. 103
25.1 Selecting ARS Mode....................................................................................................................103
Chapter 26: User Login Feature......................................................................................104
26.1 Logging In as a User....................................................................................................................104
26.2 Logging Out................................................................................................................................. 105
Chapter 27: Text Messaging Service.............................................................................. 106
27.1 Viewing Text Messages................................................................................................................106
27.2 Composing New Text Messages..................................................................................................107
27.3 Sending Text Messages...............................................................................................................107
27.4 Priority Status and Request Reply for New Text Messages.........................................................108
27.4.1 Appending Priority Status and Request Reply to Text Messages.................................. 108
27.4.2 Removing Priority Status and Request Reply from Text Messages...............................109
27.5 Receiving Text Messages............................................................................................................ 109
27.6 Replying to Text Messages.......................................................................................................... 110
27.7 Accessing the Drafts Folder......................................................................................................... 110
27.8 Deleting Text Messages............................................................................................................... 111
Chapter 28: Monitor Feature............................................................................................112
28.1 Monitoring Channels.................................................................................................................... 112
28.2 Monitoring Conventional Mode.....................................................................................................112
Chapter 29: Remote Monitor........................................................................................... 114
Chapter 30: Transmit Inhibit............................................................................................ 115
30.1 Enabling or Disabling Transmit Inhibit..........................................................................................115
30.2 Smart PTT (Conventional Only)................................................................................................... 116
Chapter 31: Dynamic Regrouping (Trunking Only) ...................................................... 117
31.1 Classification of Regrouped Radios............................................................................................. 117
31.2 Requesting a Reprogram (Trunking Only)................................................................................... 117
Chapter 32: Dynamic Zone Programming......................................................................118
32.1 Saving Channels in the Dynamic Zone........................................................................................ 118
32.2 Deleting Channels in the Dynamic Zone......................................................................................118
Chapter 33: Multiple Control Head Features..................................................................119
33.1 Setting the ID of the Initial Control Head......................................................................................119
33.2 All Active Mode.............................................................................................................................119
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33.2.1 Activating or Deactivating Intercom in All Active Mode.................................................. 120
33.3 One Active Mode......................................................................................................................... 120
Chapter 34: Action Consolidation Mode........................................................................ 121
34.1 Activating the Action Consolidation Activities.............................................................................. 121
34.2 Deactivating the Action Consolidation Activities.......................................................................... 121
Chapter 35: Front Panel Programming.......................................................................... 123
35.1 Initiating the FPP Feature............................................................................................................ 123
35.2 Changing Password (Optional).................................................................................................... 123
35.3 Viewing the List of Channel Parameters......................................................................................124
35.4 Editing Channel Parameters........................................................................................................ 124
Chapter 36: Radio Lock................................................................................................... 128
36.1 Enabling or Disabling Radio Lock (Secure Radios Only).............................................................128
36.2 Changing the Radio Lock Password............................................................................................128
36.3 Changing the Tactical Inhibit Password....................................................................................... 129
Chapter 37: Radio Stun....................................................................................................130
37.1 Using Radio Stun......................................................................................................................... 130
Chapter 38: Radio Kill .....................................................................................................131
38.1 Using Remote Kill to Kill Another Radio.......................................................................................131
38.2 Using Direct Kill to Kill Your Own Radio.......................................................................................131
Chapter 39: Radio Inhibit.................................................................................................132
Chapter 40: Voice Announcement ................................................................................. 133
Chapter 41: Site Selectable Alerts (ASTRO 25 Trunking) ............................................134
41.1 Sending Site Selectable Alert Notifications..................................................................................134
41.2 Stopping Site Selectable Alert Notifications.................................................................................135
Chapter 42: Switching Between Repeater or Direct Operation Button....................... 136
Chapter 43: Additional Performance Enhancement..................................................... 137
43.1 ASTRO 25 Enhanced Data..........................................................................................................137
43.2 Dynamic System Resilience........................................................................................................ 137
43.3 CrossTalk Prevention................................................................................................................... 137
43.4 Encrypted Integrated Data........................................................................................................... 137
43.5 SecureNet.................................................................................................................................... 137
43.6 Over-the-Air Rekeying................................................................................................................. 137
43.7 P25 Digital Vehicular Repeater System....................................................................................... 138
43.7.1 Accessing the DVRS......................................................................................................138
43.8 Conventional Talkgroup and Radio Scan Enhancements............................................................138
Chapter 44: Accessories................................................................................................. 140
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List of Figures
Figure 1: E5 Control Head and Microphone..................................................................................................... 24
Figure 2: Home Screen Display........................................................................................................................34
Figure 3: APX E5 Control Head Home Screen with Channel Color Backlight Feature.................................... 40
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List of Tables
Table 1: VHF Marine Channel List.................................................................................................................... 16
Table 2: E5 Control Head and Microphone Callouts.........................................................................................24
Table 3: Programmable Radio Functions..........................................................................................................25
Table 4: ViQi Virtual Partner Queries................................................................................................................ 30
Table 5: Home Screen Overview Description................................................................................................... 34
Table 6: Call Type Icons....................................................................................................................................37
Table 7: TMS Status Icons................................................................................................................................37
Table 8: Text Entry Modes................................................................................................................................ 38
Table 9: LED Indications................................................................................................................................... 39
Table 10: Emergency Operation Scenarios...................................................................................................... 59
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