Motorola solutions APX 4000 2 User manual

APX 4000 Model 2 User
Guide
APX TWO-WAY RADIOS
*68012004057*
68012004057-HV
AUGUST 2023
© 2023 Motorola Solutions, Inc. All rights reserved

Intellectual Property and Regulatory
Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola
Solutions computer programs. Laws in the United States and other countries preserve for Motorola
Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted
Motorola Solutions computer programs contained in the Motorola Solutions products described in this
document may not be copied or reproduced in any manner without the express written permission of
Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, without the prior written
permission of Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by
implication, estoppel or otherwise, any license under the copyrights, patents or patent applications
of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation
media for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and
Electronic Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold
into EU countries and the UK must have the crossed-out wheelie bin label on the product (or the
package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means
that customers and end-users in EU and UK countries should not dispose of electronic and electrical
equipment or accessories in household waste.
Customers or end-users in EU and UK countries should contact their local equipment supplier
representative or service centre for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be
applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of
a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola
Solutions contact for further information.
© 2023 Motorola Solutions, Inc. All Rights Reserved
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Intellectual Property and Regulatory Notices
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Contents
Intellectual Property and Regulatory Notices.......................................................... 2
List of Tables............................................................................................................. 11
Software Version.......................................................................................................12
Chapter 1: Read Me First........................................................................................13
1.1 Notations Used in This Manual..............................................................................................13
1.2 Radio Care.............................................................................................................................13
1.2.1 Cleaning Your Radio................................................................................................15
1.2.2 Cleaning the External Surface of the Radio.............................................................15
1.2.3 Radio Service and Repair........................................................................................ 15
1.3 Battery Recycling and Disposal............................................................................................. 16
1.4 What Your Dealer or System Administrator Can Tell You..................................................... 16
Chapter 2: Getting Started......................................................................................17
2.1 Charging the Battery..............................................................................................................17
2.2 Attaching the Battery ............................................................................................................ 17
2.3 Attaching the Antenna........................................................................................................... 18
2.4 Removing and Attaching the Accessory Connector Cover....................................................18
2.5 Attaching the Belt Clip........................................................................................................... 18
2.6 Turning On the Radio ........................................................................................................... 18
2.7 Adjusting the Volume.............................................................................................................19
Chapter 3: Radio Controls......................................................................................20
3.1 Radio Parts and Controls.......................................................................................................20
3.2 Programmable Features........................................................................................................ 23
3.2.1 Assignable Radio Functions.................................................................................... 23
3.2.2 Assignable Settings or Utility Functions...................................................................26
Chapter 4: Status Indicators.................................................................................. 27
4.1 Battery Charge Status........................................................................................................... 27
4.1.1 Fuel Gauge Icons.....................................................................................................27
4.1.2 Accessing the Battery Info screen........................................................................... 27
4.1.3 HAZLOC Battery Type Detection.............................................................................28
4.2 LED Indications......................................................................................................................28
4.3 Status Icons........................................................................................................................... 29
4.4 TMS Status Icons.................................................................................................................. 31
4.5 Call Type Icons...................................................................................................................... 31
4.6 Top Lightbar Indicator............................................................................................................32
4.7 Intelligent Lighting Indicators ................................................................................................ 33
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4.8 Alert Tones ........................................................................................................................... 34
4.9 Phone Call Displays and Alerts............................................................................................. 36
4.10 Display Color Change On Channel......................................................................................36
Chapter 5: General Radio Operation..................................................................... 37
5.1 Selecting a Zone....................................................................................................................37
5.2 Selecting a Radio Channel.................................................................................................... 37
5.3 Mode Select Feature............................................................................................................. 38
5.3.1 Saving a Zone and a Channel to a Softkey............................................................. 38
5.3.2 Saving a Zone and a Channel to a Button............................................................... 38
5.4 Receiving and Responding to a Radio Call........................................................................... 39
5.4.1 Receiving and Responding to a Talkgroup Call.......................................................39
5.4.2 Receiving and Responding to a Private Call (Trunking Only)..................................39
5.4.3 Receiving and Responding to a Telephone Call (Trunking Only)............................ 40
5.5 Methods to Make a Radio Call...............................................................................................40
5.5.1 Making a Talkgroup Call ......................................................................................... 40
5.5.2 Making a Private Call (Trunking Only)..................................................................... 41
5.5.3 Making an Enhanced Private Call (Trunking Only).................................................. 42
5.5.4 Making a Telephone Call (Trunking Only)............................................................... 42
5.6 Switching Between Repeater or Direct Operation Button......................................................43
5.7 Monitor Feature..................................................................................................................... 43
5.7.1 Monitoring a Channel...............................................................................................43
5.7.2 Monitoring Conventional Mode................................................................................ 44
Chapter 6: Additional Performance Enhancement.............................................. 45
6.1 ASTRO 25 Enhanced Data....................................................................................................45
6.2 Dynamic System Resilience.................................................................................................. 45
6.3 CrossTalk Prevention............................................................................................................ 45
6.4 Encrypted Integrated Data.....................................................................................................45
6.5 SecureNet..............................................................................................................................45
6.6 P25 Digital Vehicular Repeater System.................................................................................45
6.7 Conventional Talkgroup and Radio Scan Enhancements..................................................... 46
Chapter 7: Advanced Features.............................................................................. 47
7.1 Advanced Call Features........................................................................................................ 47
7.1.1 Selective Call (ASTRO Conventional Only)............................................................. 47
7.1.1.1 Receiving a Selective Call..........................................................................47
7.1.1.2 Making a Selective Call..............................................................................47
7.1.2 Talkgroup Call Feature (Conventional Only)............................................................48
7.1.2.1 Selecting a Talkgroup................................................................................ 48
7.1.3 Sending a Status Call.............................................................................................. 48
7.1.4 Making Priority Dispatch Calls................................................................................. 49
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7.1.5 Dynamic Regrouping (Trunking Only) .....................................................................49
7.1.5.1 Classification of Regrouped Radios........................................................... 49
7.1.5.2 Requesting a Reprogram (Trunking Only)................................................. 50
7.1.6 Dynamic Zone Programming................................................................................... 50
7.1.6.1 Entering the Dynamic Zone to Select a Dynamic Channel........................ 50
7.1.6.2 Saving a Channel in the Dynamic Zone from List Selection...................... 51
7.1.6.3 Deleting a Channel in the Dynamic Zone...................................................51
7.1.7 Zone-to-Zone Cloning.............................................................................................. 52
7.1.7.1 Cloning Zones............................................................................................ 52
7.2 Remote Monitor..................................................................................................................... 53
7.3 Contacts.................................................................................................................................53
7.3.1 Making a Private Call from Contacts........................................................................53
7.3.2 Adding a Contact to a Call List.................................................................................54
7.3.3 Removing a Contact from a Call List....................................................................... 54
7.3.4 Viewing Details of a Contact.................................................................................... 55
7.4 Scan Lists.............................................................................................................................. 55
7.4.1 Intelligent Priority Scan............................................................................................ 55
7.4.2 Viewing a Scan List..................................................................................................55
7.4.3 Editing the Scan List................................................................................................ 55
7.4.4 Changing the Scan List Status.................................................................................56
7.4.5 Viewing and Changing the Priority Status................................................................57
7.5 Scan.......................................................................................................................................57
7.5.1 Turning Scan On or Off............................................................................................57
7.5.2 Making a Dynamic Priority Change (Conventional Scan Only)................................57
7.5.3 Deleting a Nuisance Channel.................................................................................. 58
7.5.4 Restoring a Nuisance Channel................................................................................ 58
7.6 Call Alert Paging.................................................................................................................... 58
7.6.1 Receiving a Call Alert Page..................................................................................... 59
7.6.2 Sending a Call Alert Page........................................................................................59
7.7 Recent Calls.......................................................................................................................... 60
7.7.1 Viewing Recent Calls............................................................................................... 60
7.7.2 Deleting Calls...........................................................................................................61
7.7.3 Instant Recall........................................................................................................... 61
7.7.3.1 Saving and Playback Calls.........................................................................61
7.8 In-Call User Alert................................................................................................................... 63
7.9 Quik Call II............................................................................................................................. 63
7.9.1 Initiating Quick Call II Transmissions....................................................................... 63
7.10 Emergency Operation..........................................................................................................64
7.10.1 Special Considerations for Emergency Operation................................................. 64
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7.10.2 Emergency Keep-Alive.......................................................................................... 65
7.10.3 Exiting Emergency Operation................................................................................ 65
7.10.4 Exiting Emergency as Supervisor (Trunking Only)................................................ 65
7.10.5 Remote Emergency............................................................................................... 66
7.10.5.1 Sending Remote Emergency to Specific Users....................................... 66
7.10.5.2 Manually Refreshing the Remote Emergency List................................... 66
7.10.5.3 Receiving Remote Emergency.................................................................66
7.10.6 Sending an Emergency Alarm............................................................................... 67
7.10.7 Sending an Emergency Call (Trunking Only).........................................................67
7.10.8 Sending An Emergency Call With Hot Mic (Trunking Only)...................................67
7.10.9 Sending an Emergency Alarm with Emergency Call............................................. 68
7.10.10 Sending An Emergency Alarm and Call with Hot Mic.......................................... 69
7.10.11 Sending a Silent Emergency Alarm..................................................................... 69
7.11 Sending Evacuation Tone....................................................................................................69
7.12 Man Down (Fall Alert) ......................................................................................................... 70
7.12.1 Radio Alerts When Fall Alert is Triggered..............................................................70
7.12.2 Testing Fall Alert.................................................................................................... 71
7.12.3 Exiting Fall Alert..................................................................................................... 71
7.12.4 Reinitiating Fall Alert.............................................................................................. 71
7.13 Automatic Registration Service............................................................................................71
7.13.1 Selecting or Changing the ARS Mode................................................................... 71
7.13.2 User Login Feature................................................................................................ 72
7.13.2.1 Logging In as a User................................................................................ 72
7.13.2.2 Logging Out..............................................................................................73
7.14 Text Messaging Service...................................................................................................... 73
7.14.1 Sending a Quick Text Message............................................................................. 74
7.14.2 Priority Status and Request Reply for New Text Messages.................................. 74
7.14.2.1 Appending a Priority Status to a Text Message....................................... 74
7.14.2.2 Removing a Priority Status from a Text Message....................................75
7.14.2.3 Appending a Request Reply to a Text Message......................................75
7.14.2.4 Removing a Request Reply from a Text Message...................................75
7.14.2.5 Appending a Priority Status and a Reply Request to a Text Message.... 75
7.14.2.6 Removing a Priority Status and a Reply Request from a Text
Message............................................................................................................75
7.14.2.7 Receiving a Text Message.......................................................................76
7.14.2.8 Viewing a Text Message from the Inbox.................................................. 76
7.14.2.9 Replying to a Received Text Message.....................................................77
7.14.2.10 Sent Text Messages.............................................................................. 77
7.14.2.11 Deleting a Text Message....................................................................... 78
7.14.2.12 Deleting All Text Messages....................................................................78
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7.15 ASTRO 25 Advanced Messaging Solution.......................................................................... 79
7.15.1 Two-Factor Authentication..................................................................................... 79
7.15.1.1 Logging in using the Two-Factor Authentication...................................... 79
7.15.1.2 Logging out of Two-Factor Authentication............................................... 80
7.15.2 Sending a Query.................................................................................................... 81
7.15.3 Receiving a Query................................................................................................. 82
7.16 Secure Operations...............................................................................................................82
7.16.1 Selecting Secure Transmissions............................................................................82
7.16.2 Selecting Clear Transmissions ............................................................................. 82
7.16.3 Managing Encryption............................................................................................. 83
7.16.3.1 Loading Encryption Keys......................................................................... 83
7.16.3.2 Multikey Feature.......................................................................................83
7.16.3.3 Selecting Encryption Keys....................................................................... 84
7.16.3.4 Selecting Keysets.....................................................................................84
7.16.3.5 Erasing Encryption Keys.......................................................................... 85
7.16.3.6 Infinite UKEK Retention........................................................................... 85
7.16.3.7 Hear Clear................................................................................................85
7.17 Radio Inhibit.........................................................................................................................86
7.18 Location .............................................................................................................................. 86
7.18.1 Outdoor Location Feature...................................................................................... 86
7.18.2 Location Format..................................................................................................... 87
7.18.3 MGRS Coordinates................................................................................................87
7.18.4 Accessing the Outdoor Location Feature...............................................................87
7.18.5 Selecting Location Format..................................................................................... 88
7.18.6 Saving a Waypoint................................................................................................. 89
7.18.7 Viewing a Saved Waypoint.................................................................................... 89
7.18.8 Deleting a Single Saved Waypoint.........................................................................89
7.18.9 Deleting All Saved Waypoints................................................................................90
7.18.10 Measuring the Distance and Bearing from a Saved Waypoint............................ 90
7.18.11 Location Feature in Emergency Mode................................................................. 91
7.18.12 Peer-Location on the Display (ASTRO Conventional)......................................... 91
7.19 Mission Critical Geofence (ASTRO 25 Trunking)................................................................ 91
7.19.1 Entering the Geofence Area.................................................................................. 92
7.19.2 Mission Critical Geofence...................................................................................... 92
7.19.3 Entering Mission Critical Geofence........................................................................93
7.19.4 Exiting Mission Critical Geofence.......................................................................... 93
7.20 Trunking System Controls .................................................................................................. 93
7.20.1 Operating in Failsoft System..................................................................................93
7.20.2 Imbalanced Coverage............................................................................................94
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7.20.3 Out-of-Range Radio...............................................................................................94
7.20.4 Site Trunking Feature............................................................................................ 94
7.20.5 Site Search............................................................................................................ 94
7.20.6 Locking and Unlocking a Site.................................................................................94
7.20.7 Viewing the Current Site........................................................................................ 95
7.20.8 Changing the Current Site..................................................................................... 95
7.21 Mission Critical Wireless Bluetooth® Wireless Technology ................................................ 95
7.21.1 Pairing with Low Frequency-Motorola Proximity Pairing (LF-MPP) Feature..........95
7.21.2 PIN Authentication in Pairing................................................................................. 96
7.21.2.1 Pairing the Authentication PIN when Receiving a Pairing Request......... 96
7.21.2.2 Pairing the Authentication PIN with the Generated Numeric PIN............ 97
7.21.3 Viewing and Clearing the Bluetooth Device Information........................................98
7.21.4 Responder Alert Sensors.......................................................................................99
7.21.4.1 Holster Sensor......................................................................................... 99
7.21.4.2 Low Battery Notification........................................................................... 99
7.21.4.3 Disabling the Sensor................................................................................ 99
7.22 ASTRO 25 (P25) Programming Over Project 25 (POP25)................................................ 100
7.22.1 Responding to the Notification of Upgrade.......................................................... 100
7.23 Voice Announcement ........................................................................................................101
7.24 Site Selectable Alerts (ASTRO 25 Trunking) ....................................................................101
7.24.1 Sending SSA Notification to Single Site...............................................................101
7.24.2 Sending SSA Notification to All Sites...................................................................102
7.24.3 Sending SSA Notification to All Available Sites................................................... 103
7.24.4 Stopping SSA Notification of a Single Site...........................................................103
7.24.5 Stopping SSA Notification of All Sites..................................................................104
7.24.6 Stopping SSA Notification of All Available Sites.................................................. 104
7.25 Utilities............................................................................................................................... 105
7.25.1 Selecting the Power Level................................................................................... 105
7.25.2 Selecting a Radio Profile......................................................................................105
7.25.3 Enabling and Disabling the Radio Alias............................................................... 106
7.25.4 Selecting the Audio Speaker................................................................................106
7.25.5 Controlling the Display Backlight......................................................................... 107
7.25.6 Locking and Unlocking the Keypad and Controls................................................ 107
7.25.7 Turning the Controls and Buttons Tones On or Off............................................. 107
7.25.8 Turning Voice Mute On or Off.............................................................................. 108
7.25.9 Using the Time-Out Timer....................................................................................108
7.25.10 Time and Date Setup......................................................................................... 109
7.25.10.1 Editing the Time and Date....................................................................109
7.25.11 Adjusting the Squelch Level...............................................................................109
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7.25.12 Conventional Squelch Operation....................................................................... 110
7.25.12.1 Using Conventional Squelch Operation Features................................ 110
7.25.13 Using the PL Defeat Feature............................................................................. 111
7.25.14 Digital PTT ID Support ...................................................................................... 111
7.25.15 Smart PTT (Conventional Only).........................................................................111
7.25.16 Transmit Inhibit.................................................................................................. 112
7.25.16.1 Enabling Transmit Inhibition.................................................................112
7.25.16.2 Disabling Transmit Inhibition................................................................ 112
7.25.17 General Radio Information.................................................................................112
7.25.17.1 Accessing the Radio Information......................................................... 113
7.25.17.2 Viewing the IP Information................................................................... 114
7.25.17.3 Viewing the Control Assignments........................................................ 114
7.25.18 Front Panel Programming..................................................................................114
7.25.18.1 Initiating the FPP Feature.................................................................... 115
7.25.18.2 Changing Password (Optional)............................................................ 115
7.25.18.3 Selecting a Channel within a Zone.......................................................116
7.25.18.4 Changing a Channel Parameter...........................................................116
7.25.18.5 Editing Parameters...............................................................................116
Chapter 8: Accessories........................................................................................ 119
Legal and Compliance Statements........................................................................120
Disclaimer.................................................................................................................................. 120
Declaration of Conformity.......................................................................................................... 120
Important Safety Information..................................................................................................... 121
Notice to Users (FCC) .............................................................................................................. 121
FCC Licensing Information............................................................................................. 122
Applying for Canadian License.................................................................................................. 122
Maritime Radio Use in the VHF Frequency Range...............................................123
Special Channel Assignments................................................................................................... 123
Emergency Channel....................................................................................................... 123
Non-Commercial Call Channel....................................................................................... 123
Operating Frequency Requirements..........................................................................................123
Declaration of Compliance for the Use of Distress and Safety Frequencies............................. 126
Technical Parameters for Interfacing External Data Sources....................................................126
Limited Warranty.....................................................................................................127
MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS................................................... 127
I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:............................................... 127
II. GENERAL PROVISIONS:..................................................................................................... 128
III. STATE LAW RIGHTS:..........................................................................................................128
IV. HOW TO GET WARRANTY SERVICE:...............................................................................128
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V. WHAT THIS WARRANTY DOES NOT COVER:.................................................................. 128
VI. PATENT AND SOFTWARE PROVISIONS:.........................................................................129
VII. GOVERNING LAW:.............................................................................................................129
VIII. For Australia Only...............................................................................................................130
Glossary...................................................................................................................131
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List of Tables
Table 1: LED Indications........................................................................................................................ 28
Table 2: TMS Status Icons..................................................................................................................... 31
Table 3: Call Type Icons.........................................................................................................................31
Table 4: Emergency Operation Scenarios..............................................................................................64
Table 5: Parameter Editing Keys..........................................................................................................117
Table 6: VHF Marine Channel List....................................................................................................... 124
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Software Version
All the features described in the following sections are supported by the software version R31.00.00 or
later.
See Accessing the Radio Information on page 113 to determine the software version of your radio.
Contact your system administrator for more details of all the supported features.
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Chapter 1
Read Me First
This User Guide covers the basic operation of the radio. However, your dealer or system administrator
may have customized your radio for your specific needs. Check with your dealer or system
administrator for more information.
1.1
Notations Used in This Manual
Notations such as Warning, Caution, and Notice are used throughout the text in this publication.
These notations are used to emphasize that safety hazards exist, and the care that must be taken or
observed.
WARNING: An operational procedure, practice, or condition and so on, which may result in
injury or death if not carefully observed.
CAUTION: An operational procedure, practice, or condition and so on, which may result in
damage to the equipment if not carefully observed.
NOTE: An operational procedure, practice, or condition and so on, which is essential to
emphasize.
The following special notations identify certain items.
Example Description
Home button or Buttons and keys are shown in bold print or as an icon.
Phon Phone Menu entries are shown similar to the way they appear on the
display of the radio.
This means “Press the right side of the 4-Way Navigation Button”.
This means the content with this icon is designated for radio with
Multi-Function Knob (MFK).
This means the content with this icon is designated for radio with
Volume Control Knob and 16–Position Select Knob.
1.2
Radio Care
Proper radio usage and care ensure efficient operation and long-life of the product.
CAUTION: Use the radio according to the following recommendations and warnings.
• Your radio casing has a vent port for pressure equalization in the radio. Never poke this vent with
objects such as needles, tweezers, or screwdrivers. Poking the vent could create leak paths into the
radio and the radio submersibility will be lost.
See the following picture for radio with Multi-function Knob.
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A
See the following picture for radio with two knobs.
A
• Never obstruct or cover the vent port, even with a label.
• Ensure that no oily substances come in contact with the vent port.
• Your radio is designed to be submerged to a maximum depth of six feet and maximum time of two
hours. Exceeding either maximum limit can result in damage to the radio.
• The radio with antenna attached properly is submersible to a maximum depth of 1 meter (3.28 feet)
and a maximum submersion time of 30 minutes. Exceeding either maximum limit or use without
antenna may result in damage to the radio.
• If the radio battery contacts are exposed to water without the battery attached, dry and clean the
radio battery contacts before attaching a battery to the radio. Turn the radio over with the battery
contact facing down and shake the radio so any trapped water can escape. A short circuit of the
contacts could occur if they are not dried properly.
• If the radio has been submerged in water, shake the radio to remove any water that is trapped
inside the speaker grille and microphone port. Otherwise, the water decreases the audio quality of
the radio.
• If an accessory is not attached to the radio, ensure that the accessory connector cover is attached
to the radio side accessory connector.
• If the radio is submerged or exposed to a high force water spray, such as from a hose, remove
the accessory or accessory connector cover immediately and ensure that no water is forced into
the accessory connector or radio interface. Rinse and dry the area and reattach the accessory or
accessory connector cover if leakage occurs.
• If the radio is exposed to a corrosive environment, such as salt water or corrosive gases or liquids,
rinse, and clean the radio immediately to prevent damage to radio materials, especially plated
surfaces. Remove the battery and the antenna before cleaning.
• Do not disassemble the radio as you could damage radio seals and result in leak paths into the
radio. Any radio maintenance should be performed only by a qualified radio technician.
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• Only Underwriter Laboratory (UL) approved service centers can open and service UL certified
radios. Opening or repairing at unauthorized locations invalidates hazardous location rating of the
radio.
• Do not pound, drop, or throw the radio unnecessarily.
• Turn off the radio when charging the radio using a wall-mounted charger. Otherwise, the Fall Alert
and Emergency may be accidentally triggered.
• When cleaning the radio, do not use a high-pressure jet spray as this can exceed the depth
pressure and cause water to leak into the radio.
1.2.1
Cleaning Your Radio
To clean the external surfaces of your radio, perform the following:
Procedure:
1Combine one teaspoon of mild dishwashing detergent to one gallon of water (0.5% solution).
2Apply the solution sparingly with a stiff, non-metallic, shortbristled brush, making sure that
excess detergent does not get entrapped near the connectors, controls, or crevices.
3Rinse and then dry the radio thoroughly with a soft, lint-free cloth.
4Clean battery contacts with a lint-free cloth to remove dirt or grease.
1.2.2
Cleaning the External Surface of the Radio
Prerequisites:
CAUTION: Do not use solvents to clean your radio. Spirits may permanently damage the radio
housing.
Do not submerge the radio in detergent solution.
Procedure:
1Combine 1 teaspoon of mild dishwashing detergent to 1 gallon of water (0.5% solution).
2Apply the solution sparingly with a stiff, non-metallic, short-bristled brush, ensuring that excess
detergent does not get entrapped near the connectors, controls, or crevices.
3Dry the radio thoroughly with a soft, absorbent, lint-free cloth.
4Ensure that no water remains entrapped near the connectors, cracks, or crevices.
1.2.3
Radio Service and Repair
Proper repair and maintenance procedures ensure efficient operation and long-life of this radio. A
Motorola Solutions maintenance agreement provides expert service to keep the radio and all other
communication equipment in perfect operating condition.
A nationwide service organization is provided by Motorola Solutions to support maintenance services.
Through its maintenance and installation program, Motorola Solutions makes the finest service
available to those desiring reliable continuous communications on a contract basis.
For a contract service agreement, contact your nearest Motorola Solutions service or sales
representative, or an authorized Motorola Solutions dealer.
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1.3
Battery Recycling and Disposal
In the U.S. and Canada, Motorola Solutions participates in the nationwide Call2Recycle program for
battery collection and recycling. Many retailers and dealers participate in this program.
For the location of the drop-off facility closest to you, go to http://www.call2recycle.org/ or call 1-800-8-
BATTERY. This website and telephone number also provide other useful information concerning
recycling options for consumers, businesses, and governmental agencies.
1.4
What Your Dealer or System Administrator Can Tell You
If the radio is to be operated in extreme temperatures (less than -30 °C or more than +60 °C), check
with your system administrator for the correct radio settings.
You can consult your dealer or system administrator about the following:
• Is your radio programmed with any preset conventional channels?
• Which buttons have been programmed to access other features?
• What optional accessories may suit your needs?
NOTE: Specifications may vary for different radio models. For more information, contact your
system administrator.
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16

Chapter 2
Getting Started
This section provides instructions to prepare your radio for use.
2.1
Charging the Battery
Prerequisites:
WARNING: To avoid a possible explosion:
• Do not replace the battery in any area labeled hazardous atmosphere.
• Do not discard batteries in a fire.
When and where to use: Motorola Solutions-approved battery shipped with your radio is uncharged.
Prior to using a new battery, charge it for a minimum of 16 hours to ensure optimum capacity and
performance. For a list of Motorola Solutions-authorized batteries and chargers available for use with
your radio, see Accessories on page 119.
NOTE: When charging a battery attached to a radio, the radio must be turned off.
Procedure:
To charge the battery, place the battery (with or without the radio) in a Motorola Solutions-
approved charger.
The LED on the charger indicates the charging progress. For more information, see the Charger
User Guide.
2.2
Attaching the Battery
If your radio is preprogrammed with volatile-key retention, the encryption keys are retained for
approximately 30 seconds after battery removal. Check with your dealer or system administrator for
more information.
You can view the status of the battery if the radio is using an IMPRES battery.
NOTE:
User is notified if radio detects non-Motorola Solutions battery upon powering up, charging, or
removing from the charger. This feature is applicable for IMPRES and Non-IMPRES battery.
When the radio is attached with the non-Motorola Solutions battery, a tone sounds, display
shows Unknown Battry temporarily and battery indicator is not shown in the radio display.
Battery menu screen displays Unknown Battry permanently and IMPRES battery information
is not shown on the radio display.
Procedure:
1Slide the battery into the radio frame until the latch at the bottom of the radio clicks into place.
2To remove the battery, turn the radio off. Lift the latch at the bottom of the radio, then slide the
battery out from the radio.
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2.3
Attaching the Antenna
Prerequisites: Ensure the radio is turned off before attaching the antenna.
Procedure:
1Set the antenna in the receptacle.
2Turn the antenna clockwise to attach to the radio.
3To remove the antenna, turn the antenna counterclockwise.
NOTE: When removing the antenna, ensure that the radio is turned off.
2.4
Removing and Attaching the Accessory Connector Cover
The accessory connector is on the antenna side of the radio. It is used to connect accessories to the
radio.
NOTE: To prevent damage to the connector, shield it with the connector cover when not in use.
Procedure:
1To remove the accessory connector cover, rotate the thumbscrew counterclockwise until it
disengages from the radio.
NOTE: If the thumbscrew is too tight, use an allen wrench to loosen it.
2Rotate and lift the connector cover to disengage it from the radio.
3To attach the accessory connector cover, insert the hooked end of the cover into the slot above
the connector.
4Press the top of the cover downward to seat it in the slot.
5Tighten by rotating the thumbscrew clockwise by hand.
2.5
Attaching the Belt Clip
Procedure:
1Align the grooves of the belt clip with those of the radio and push down until you hear a click.
2To remove the clip, use a flat-bladed object to press the belt clip tab away from the radio.
3Slide the clip upward and away from the radio.
2.6
Turning On the Radio
Procedure:
1
• If the power-up test is successful, the display shows SELFTEST momentarily, followed by the
Home screen and the Codeplug Alias.
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• If the power-up test is unsuccessful, you see Error XX/YY (XX/YY is an alphanumeric
code).
NOTE:
If the radio fails to power-up after repeating a few times, record the Error XX/YY code
and contact your dealer.
Codeplug Alias feature is enabled through Customer Programming Software (CPS)
configuration to display the codeplug alias as a temporary text during power on.
2
2.7
Adjusting the Volume
When and where to use:
Ensure the radio is powered on.
Your radio is preprogrammed to reset to medium volume rate, which is Level 12, by default every time
the radio powers up.
Procedure:
1
2To decrease the volume, rotate the knob counterclockwise.
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Chapter 3
Radio Controls
This chapter explains the buttons and functions to control the radio.
3.1
Radio Parts and Controls
APX 4000 with Multi-Function Knob (MFK).
1
8
2
3
4
5
6
7
15
13
11
10
9
12
14
16
17
18
20
19
21
1*Top (Orange) Button
This button is usually programmed as the Emergency button.
2 Top Lightbar
*These radio controls/buttons are programmable.
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