Motorola DCT5100 User manual

DIGITAL QUICK START
Your easy-to-follow guide to setting up
Charter Business™Digital Cable TV
MOTOROLA HD
DCT5100/DCT6200
Call 800-314-7195
www.Charter-Business.com
©2006 Charter Communications, Inc. All Rights Reserved.
Charter Business™Digital Cable TV SELF - INSTALL GUIDE

Charter Business Self-Install Guide 1charter-business.com
Welcome 1
Safety and Install Tips 2
Your HD Receiver Back Panel 3
Installation Diagrams 4
Programming Your HD Picture Settings 9
Troubleshooting 11
Note: The install diagrams on pages 4-8 illustrate a number of different
configurations depending upon the type of devices that you have in your
entertainment system. Select and complete the one diagram out of these
pages that best fits your business needs.
Table of Contents Welcome
Congratulations on your new Charter Business HDTV™digital receiver.
You have entered the most advanced generation of TV viewing available.
We know you will be thrilled with what you see.
As with all Charter Business Digital service, you will experience more
channels to choose from, an easy-to-use on-screen program guide,
unparalleled video and audio quality.
With this Charter Business Quick-Start Kit, you are just a few minutes
away from experiencing high-definition digital picture quality. Follow
these instructions to get started:
•Review the safety and install tips on page 2.
•Identify the install diagram on pages 4-8 that best fits your system.
•Connect your Charter Business HDTV receiver.
• Program your picture settings and then try out your service to
confirm the installation was successful.
*(See page 9)
*Note: The download of your digital
programming content may
take up to one hour.

Charter Business Self-Install Guide 32charter-business.com
Safety First
• Do not plug the high-definition digital receiver into an electrical
outlet until after you have connected it to the TV, the cable wall
outlet and any other devices.
•Position the high-definition digital receiver with at least 2
inches of space on all sides to allow the device to properly
cool when operating.
•Ensure that the high-definition digital receiver is not near an
external heat source that could raise the temperature of the unit.
•Do not expose the high-definition digital receiver to moisture.
Unplug the receiver before cleaning and avoid using liquid or
aerosol cleaners.
•Use a surge protector.
Useful Install Tips
•Connect the high-definition digital video receiver directly to the
cable wall outlet.
•Be surethat all connections between the TV,VCR, digital receiver
and the cable wall outlet aresecure.
•Thereare two different cable options that can be used to deliver HD
video signal to your HDTV. This kit includes standard component
cables which are one of the most common connection options. DVI
cables are optional and sold separately.
a. Component Input Cables
High-quality video connection that uses three separate
component cables, generally color-coded green, blue
and red. These are also called Y, Pb, Pr Cables.
b. DVI Connectors
Digital Video Interface cables are all digital, high-quality
video connectors that are more common on newer high-
definition televisions.
•See http://charter.com/quickstart for additional wiring configurations.
The back panel of the HD digital receiver consists of three types of
interfaces — audio, video and data. The following drawing describes the
most commonly used ports.
12
81011 13
4 6
9
53
127
KEY DESCRIPTION
1 TO TV/VCR This coaxial output connector is used to connect the cable box to
aTV or VCR operating on channel 3 or 4.
2 CABLE IN The CABLE IN connector connects the HD receiver to the cable wall outlet.
3 AUDIO IN R These connectors are used to connect the digital receiver between a
AUDIO IN L peripheral audio device such as a CD player and a stereo tuner or
A/V receiver.
4 SPDIF The orange coaxial SPDIF connector is a digital output connection
that carries Dolby Digital 5.1 audio or PCM audio. It is used to
connect the digital receiver to a stereo tuner or A/V receiver to
provide surround-sound.
5VIDEO IN The VIDEO IN connector accepts an RCA video input from a VCR,
VIDEO OUT camcorder or other video device. (Not currently enabled.) The VIDEO
OUT connector is used to deliver RCA video to an external device such
as a VCR or TV.
6OUTLET This AC outlet may be used to plug your TV into the cable box as a
convenient additional outlet.
7DVI-D Digital Video Interface, connects HD receiver to the HDTV using a DUI
cable. (optional)
8AUDIO OUT R The RCA phono-type connectors are used to deliver audio to a
AUDIO OUT L stereo receiver.
9YPb Pr These connectors areused to deliver component video to a HD-ready
TV or monitor. Though capable of delivering standard definition video to
your TV or monitor, these cables are necessary to deliver High-
Definition video.
10 S-VIDEO This connector is used to deliver high quality,standarddefinition video
to the external devices that accept S-Video inputs, (optional)
11 OPTICAL The OPTICAL SPDIF connector is an optical digital output connection that
SPDIF carries Dolby Digital 5.1 audio or PCM audio. It is used to connect the
cable box to a stereo tuner or A/V receiver to provide surround-sound,
theater style audio. (optional)
12 IEEE 1394 Firewire Digital Inter face to connect high-definition monitor or
high-definition television. (optional, not available on all models)
13 POWER INLET Connects the digital receiver to the power cord.
MODEL MAY VARY
Safety and Install Tips Your HD Digital Receiver Back Panel

Connecting the high-definition digital receiver to
an HDTV using a DVI cable (DVI cable sold separately)
This is the configuration you will use if you already have a DVI connector for
your HDTV.
What you will need:
1COAX cable 1 RCA cable 1 DVI cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN port on the high-definition digital receiver.
STEP TWO: Connect the DVI cable between the DVI port on the HD
Receiver and the DVI/HDCP IN porton the HDTV.
STEP THREE: Connect the RCA cables between the DIGITAL AUDIO
OUT R (red) /DIGITAL AUDIO OUT L (white) ports on the high definition
digital receiver with the AUDIO IN R (red)/AUDIO IN L (white) ports
on the HDTV.
STEP FOUR: Plug in and turnon your devices. Select the DVI input
source on your HDTV. See page 9 to program your picture settings.
USB
TV
Pass Card
IR
AUDIO IN
AUDIO
OUT
RL
RINSPDIF OUT
PbYPr
L
VIDEO
CABLE
IN
TO
TV/VCR
S-VIDEO
OPTICAL
SPDIF
CONVENIENCE
OUTLET
SWITCHED
105/125V
60Hz
4A MAX
500W MAX
Y
Pb
Pr
Video 3
Video 2
Cable/
Antenna IN
HDTV
R
L
Video 1
S-Video
Video
Audio R
L
R
L
R
L
DVI IN
IEEE 1394
Connects to wall
DVI
CABLE
SOLD
SEPARATELY
Note: The exact location of
the ports on your digital
receiver may vary.
2
1
3
USB
TV
Pass Card
IR
AUDIO IN
AUDIO
OUT
RL
RINSPDIF OUT
PbYPr
L
VIDEO
CABLE
IN
TO
TV/VCR
S-VIDEO
OPTICAL
SPDIF
CONVENIENCE
OUTLET
SWITCHED
105/125V
60Hz
4A MAX
500W MAX
Y
Pb
Pr
Video 3
Video 2
Cable/
Antenna IN
HDTV
R
L
Video 1
S-Video
Video
Audio R
L
R
L
R
L
IEEE 1394
DVI IN
Connects to wall
Connecting the high-definition digital receiver to
an HDTV using the included cables
This is a common configuration for HDTV’swhich uses the component
cables provided by your Charter Business Quick-Star t Install kit.
What you will need:
1COAX cable 1 RCA cable 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN port on the high-definition digital receiver.
STEP TWO: Locate the Y,Pb, Pr inputs on the HDTV and the Y,Pb, Pr
outputs on the high-definition digital receiver. (Y=green, Pb-blue, Pr-red).
Connect the provided component cable (red, blue green) to the Y,Pb, Pr
OUT ports on the high-definition digital receiver and the corresponding
IN ports on the HDTV.
STEP THREE: Connect the RCA cables between the DIGITAL AUDIO OUT
R(red)/DIGITAL AUDIO OUT L (white) ports on the high-definition digital
receiver with the AUDIO IN R (red)/AUDIO IN L (white) ports on the HDTV.
STEP FOUR: Plug in and turn on your devices. Select the input source on
your HDTV that you used. See page 9 to program your picture settings.
Note: The exact location of
the ports on your digital
receiver may vary.
2
13
Installation Diagrams Installation Diagrams
Charter Business Self-Install Guide 54charter-business.com

Connecting the high-definition digital receiver to
an HDTV and an DVD player
If you have a DVD player, connect it directly to the HDTV as indicated below.
What you will need:
1COAX cable 1 RCA cables 1 Y, Pb, Pr
component
cable
Steps ONE, TWO, and THREE: See page 4 for instructions on connecting the HDTV
to the high-definition digital receiver. (You will use the coax cable and Y, Pb, Pr
cables for this step).
After connecting your HD digital receiver to your HDTV as demonstrated on
page 4, complete the following steps to connect your DVD player.
STEP ONE: Connect the RCA video cable (yellow) between the VIDEO
OUT porton the DVD player and a VIDEO IN porton the HDTV.
STEP TWO: Connect the RCA audio cables (red and white) between the
AUDIO OUT L (white) /AUDIO OUT R (red) ports on the DVD player and
the AUDIO IN L (white) /AUDIO IN R (red) ports on the HDTV.
Note: You might need to select the input ports that you used for this connection
to view DVD content.
Connecting the high-definition digital receiver to
an HDTV and a stereo VCR
This configuration allows you to watch HD and standard-definition video on your
HDTV as well as record and play standard-definition video through your VCR.
What you will need:
1COAX cable 2 RCA cables 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN port on the high-definition digital receiver.
STEP TWO: Connect the provided component cable between the Y,Pb,
Pr OUT (Y=green, Pb-blue, Pr-red) por ts on the high-definition digital
receiver and the corresponding Y, Pb, Pr IN ports on the HDTV.
STEP THREE: Connect RCA composite cables (red, white, yellow)
between the DIGITAL AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white)
and VIDEO OUT (yellow) ports on the high-definition digital receiver with
the AUDIO IN R (red)/AUDIO IN L (white) and VIDEO IN (yellow) ports
on the VCR.
STEP FOUR: Repeat Step three using a second set of RCA Cables
between the VCR and HDTV.
STEP FIVE: Plug in and turn on your devices. Select the input source on
your HDTV that corresponds with the ports that you used on the back of
your HDTV. See page 9 to program your picture settings.
R
L
USB
TV
Pass Card
IR
AUDIO IN
AUDIO
OUT
RL
RINSPDIF OUT
PbYPr
L
VIDEO
CABLE
IN
TO
TV/VCR
S-VIDEO
OPTICAL
SPDIF
CONVENIENCE
OUTLET
SWITCHED
105/125V
60Hz
4A MAX
500W MAX
Cable/
Antenna IN
Audio IN
Audio OUT
Video IN
S-Video OUT
Video OUT
Cable/
Antenna OUT
VCR
S-Video IN
Video 3
Video 2
Cable/
Antenna IN
HDTV
R
L
Video 1
L
Audio
L
R
Y
Pb
L
R L
R
R
Pr
DVI IN
IEEE 1394
Connects to wall
S-Video
Video
Note: The exact location of
the ports on your digital
receiver may vary.
You may need to turnoffyour
VCR on for this configuration.
2
1
32
13
5
Note: The exact location of the ports on your digital receiver may vary.
4
Installation Diagrams
Installation Diagrams
Charter Business Self-Install Guide 76charter-business.com

The final step is tailoring your digital receiver to the capabilities of your HDTV using
the On Screen Menu. This allows the digital receiver to automatically optimize both
Standard and High-Definition video, based on your HDTV and personal preferences.
To access the On Screen Menu, power
ON your HDTV and power OFF the digital
receiver. Press the MENU button on either
your remote control or the digital receiver
front panel to call up the On Screen
Display.*You may use either the digital
receiver front panel or the remote control
to navigate the display:
•The arrow on the left indicates the
position of the cursor.
•Press the and
buttons to select the
setting you
wish to change.
•Press the button to select an option for that setting.
•Toexit the setting and move to another setting, use
the and buttons.
•Press the POWER or MENU button to exit the menu and
save your settings.
TV TYPE
The first user setting is TV TYPE.
Your selection tells the
digital receiver
what type of TV you have and how
you prefer to watch widescreen
programming. Your choices are 16:9,
4:3 Letterbox, or 4:3 Pan Scan.
•Choose 16:9 if you have a
widescreen HDTV.
•Choose 4:3 Letterbox if you have a
standard TV and you prefer to watch widescreen programming
in its original aspect ratio.
*If the On Screen Menu does not appear on your HDTV screen, your TV may not
support the default, standard definition setting (480i). In this case, use the digital
receiver front panel LED to view and change your settings.
USER SETTINGS
TV TYPE 1?:9
YPbPr OUTPUT 1080I
4:3OVERRIDE480i
CLOSEDCAPTION DISABLED
OPTIONS:
PEN SIZE
FONT STYLE
FOREGROUNDCOLOR
FOREGROUNDOPACITY
BACKGROUNDCOLOR
BACKGROUNDOPACITY
SERVICE SELECTION
SETTINGS
RESTORE DEFAULTS
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
AUTO
>
SELECT TV TYPE:
The settings shown in this diagram are for
illustrative purposes, and only represent one
possible configuration. Please refer to the
following sections for more setting options.
Connecting the high-definition digital receiver to
an HDTV and an A/V receiver
To get the best possible audio performance out of your HD service, use an A/V
receiver for sound production. Follow the cabling instructions below.
What you will need:
1COAX cable 1 RCA cables 1 Y, Pb, Pr
component
cable
STEP ONE: Connect the coax cable between the cable wall outlet and
the CABLE IN porton the high-definition digital receiver.
STEP TWO: Connect the provided component cable to the Y, Pb, Pr OUT
ports (Y=green, Pb-blue, Pr-red) on the high-definition digital receiver and
the corresponding IN ports on the HDTV.
STEP THREE: Connect RCA composite cables between the DIGITAL
AUDIO OUT R (red)/DIGITAL AUDIO OUT L (white) ports on the high-
definition digital receiver with the AUDIO IN R (red)/AUDIO IN L (white)
ports on the A/V Stereo Receiver.
STEP FOUR: Plug in and turnon your devices. Confirmthat you have
selected the correct source inputs for each device. See page 9 to
program your picture settings.
Note: The exact location of
the ports on your digital
receiver may vary.
2
1
3
Installation Diagrams
Programming your HD picture settings
Charter Business Self-Install Guide 98charter-business.com

•Choose 4:3 Pan Scan if you have a
standard screen TV and you prefer
that widescreen programming is
cropped to fill your screen. Think of
this last choice as watching a
theater-style movie that has been
reformatted to fit your standard
screen TV.
YPb Pr OUTPUT
Next, use the down arrow to select Y Pb Pr OUTPUT.This setting indicates
the picture resolution you prefer when watching High-Definition programming.
The choices, listed in order of highest to lowest picture resolution, are
1080i, 720p, 480p, and 480i. Your selection will depend on which format(s)
your HDTV supports. To maximize your high-definition viewing experience,
refer to your television set owner's manual, and use the right arrow button to
choose the setting that indicates the highest picture resolution that your
television will support.
4:3 OVERRIDE
Finally, use the down button arrow to select 4:3 OVERRIDE. By selecting 480i
or 480p you are telling the digital receiver to send Standard Definition
programming to your TV in its original broadcast format. Select OFF and the
cable box will default to the resolution selected in the Y Pb Pr OUTPUT setting
above. Toexit and save changes press the POWER or MENU button.
For more details on configuring your
digital receiver output settings, including
setting Closed Caption preferences, see the User Guide for your HD receiver
which is available at http://charter.com/quickstart.
Problem
Possible Solution
No sound
•Press MUTE on the remote control to restore the volume level.
•Check that the receiver is set to the proper input source.
•Turn your VCR on.
No picture
•Check to be sure that all cables are connected properly and that your
TV is tuned to channel 3 or 4, if using the TO TV-VCR
connections. Hand-tighten the cable connections if necessary.
•Check that your component connection cables are not crossed.
Ygoes to Y, Pb to Pb and Pr to Pr.
• If connected through the RCA video connection, make sure the cables
are connected properly.
• Turn VCR on/off.
•Ensure that the proper video display format for your TV has been selected.
No Guide or wrong Guide
•Check that your HD receiver is connected directly to the cable wall outlet.
Picture or sound is noisy on one channel
•Reconnect the coax cables and hand-tighten if loose.
Sound from only one stereo speaker
•Hand-tighten or reconnect the cables.
•Ensurethat wires arenot frayed and plugs arenot bent or broken.
No power
•Reconnect the power cord.
•Ensure that the HD receiver is plugged into an active outlet.
Remote control does not work
•Press CABLE on the remote control.
•Ensurethat nothing is blocking a clear line of sight between the HD
receiver and the remote control.
•Change the batteries in your remote control and then re-program
your remote control.
Poor audio quality
•Use the remote control to set the HD receiver volume
level to approximately 3/4 of maximum volume level and then adjust
the audio levels on the external devices.
Programming your HD picture settings
Troubleshooting
Charter Business Self-Install Guide 1110 charter-business.com

Notes
12 charter-business.com Charter Business Self-Install Guide