Motorola MOTO G FAST User manual

User Guide

© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 4
Set up voicemail 6
Set up email 7
Prepare for emergencies 8
Make it yours 9
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Capture your screen 28
Take screenshots 28
Discover useful tools 30
Turn flashlight on and off 30
Control phone with your voice 30
Get directions to a location 31
Use Time and Weather widget 31
Manage time spent on your phone 33
Work with text 37
Use onscreen keyboard 37
Cut, copy, paste text 38
Use voice typing 39
Fill in forms automatically 39
Personalize your phone 40
Home screen 40
Change wallpaper 40
Customize your Favorites tray 40
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Use widgets, shortcuts, or folders 41
Arrange apps and control icon's look 43
Allow or prevent home screen rotation 44
Remove Google feed 44
Remake your home screen with launchers 45
Lock screen 46
Use a screen saver 46
Use apps 47
Open, close, switch apps 47
View two apps on screen 47
View notifications 48
About preloaded apps 50
About the Moto app 54
Get, delete, manage apps 55
Install or update apps 55
Manage or delete apps 57
Protect against harmful apps 59
Search and browse 61
Search the web 61
Search your phone 63
Browse websites 63
Text messaging 65
About text and multimedia messages 65
Read, send messages 65
Manage, delete messages 68
Change default messaging app 69
Change text message reply to incoming calls 70
Get text messages on your computer 70
Email 72
Read, send, manage emails 72
View email attachments 73
Preview inboxes from home screen 74
Add email signature 74
Control email notifications 74
Calendar app 76
About the calendar 76
Find calendar events 76
Create and manage events 77
Control notifications for calendar events 77
Clock app 79
Set alarms 79
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Use timer or stopwatch 79
Set date and time 81
Photos app 83
Share photos and videos 83
Upload photos and videos 83
Contacts, calls, voicemail 85
Contacts 85
Add contacts 85
Edit or delete contacts 86
Star your favorite contacts 87
Sort contacts 87
Share contacts 88
Phone calls 90
Answer calls 90
Make calls 91
During a call 93
Make video calls 94
Make conference calls 94
Block calls and texts 95
Turn call waiting on and off 97
View and delete call history 97
Make emergency call from locked phone 99
Voicemail 100
Use voicemail 100
Send all calls from contact to voicemail 101
Music 102
Listen to radio 102
Listen to music 103
Transfer music files 104
Connect a MIDI device 105
Settings 106
Network and internet 106
Connect to Wi‑Fi networks 106
Connect with Wi-Fi Direct 107
Use Airplane mode 108
Control data usage 108
Share your internet connection 109
Connect to VPNs 112
Connected devices 113
Connect with Bluetooth 113
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Share files and links with nearby Android phones 114
Transfer files between phone and computer (USB) 116
Cast screen or media to TV 117
Print from your phone 119
About wireless sharing 120
Apps & notifications 123
Change app settings 123
Choose how apps notify you 124
Battery 128
Charge phone 128
Extend battery life 128
Use Battery Saver mode 129
Show battery percentage in status bar 130
Storage 131
About storage options 131
Manage phone storage 131
Manage SD card 132
Find downloaded files 134
Recover recently deleted files 135
Upload music to cloud 135
Upload photos and videos 136
Scan documents and make copies 136
Sound 138
Adjust volumes 138
Set ringtones 139
Enhance sound 140
Silence calls & notifications 141
Stop phone from speaking 144
Silence “Hello Moto” during power up 145
Turn off charging sounds 145
Turn touch sounds on/off 145
Hear other notification sounds 145
Display 147
Adjust screen brightness 147
Use Dark theme 147
Adjust colors at night 147
Choose color mode 148
See Peek Display notifications 148
Change screen timeout 150
Stop automatic rotation 150
Change font and display size 151
Set lock screen preferences 151
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Accessibility 153
Visual assistance 153
Hearing assistance 155
Dexterity assistance 157
Use accessibility shortcuts 158
Security 160
About security 160
Protect against harmful apps 161
Make sure your phone can be found 161
Lock and unlock phone 162
Set screen lock 162
Adjust lock options 163
Unlock with trusted devices 164
Unlock at trusted places 165
Keep phone unlocked while it's on you 166
Use fingerprint security 166
Pin your screen 168
Lock SIM card 169
Privacy 170
Adjust app permissions 170
Hide your password or pattern 170
Location 171
Use location services 171
Accounts 173
Add or remove accounts 173
Change name & info in your Google account 174
Sync apps with your Google account 174
Control what info Google collects 175
System 177
Languages & input 177
Customize the keyboard 177
Use multiple languages 178
Open apps faster with Adaptive performance 179
Gestures 180
Customize Power button gesture 180
Change System navigation 180
Swipe fingerprint for notifications 180
Turn flashlight on and off 180
Twist phone to open camera 181
Shrink screen for one-handed use 181
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Adjust screenshot settings 182
Back up phone 182
Users and guests 184
Share your phone 184
Add, modify, remove users 185
Add or delete guest 186
About phone 187
Record your IMEI number 187
Find legal and product information 187
Fix issues 188
Hardware issues 188
Phone is slow or unstable 188
Phone feels warm or hot 188
Phone won't turn on 189
Phone restarts or crashes 189
Screen is frozen or won't respond 190
Screen displays wrong colors 190
SD card issues 191
Call and SIM issues 193
Issues making/receiving calls 193
Issues during calls 194
Battery issues 197
Charging issues 197
Battery drains too fast 197
Bluetooth, Wi-Fi, USB issues 199
Bluetooth issues 199
Wi-Fi issues 201
Can't transfer files or connect to computer 202
Account and sign-in issues 204
Forgot unlock code 204
Can't sign in to Google 204
Account sync issues 204
App issues 206
App or widget issues 206
Camera issues 207
Messaging issues 208
Gmail issues 210
Play Store issues 210
Maintenance procedures 211
Update Android software 211
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Reset Wi-Fi, cellular data, and Bluetooth 211
Reset phone 212
Get more help 213
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Front camera (Learn more in Camera help.)
3. Proximity sensor
4. Earpiece
5. Headset jack
6. Microphone
7. Ambient light sensor
8. Volume up/down button
9. Power button
Set up phone 1

1. Laser autofocus
2. Macro camera
3. Main camera
4. Ultra-wide camera
5. Flash
6. Fingerprint sensor
7. Microphone
8. USB-C port to charge phone, transfer files, and share data connection with tethered devices.
9. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to
gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
The type to buy depends on how you'll format the card:
•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
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4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
Note: If you need to activate a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
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3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
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•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
5. Select the contacts to import and touch Import.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
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Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
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•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
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2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Set up phone 9

Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or touch .
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App tray: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation bar: Use gestures to move between apps and screens. You can replace the bar with the
navigation icons instead.
7. Folder: Add folders to organize app shortcuts.
Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of
an existing page and place it on the new screen.
To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the
last item, the home screen will be removed.
Learn the basics 11