Motorola moto g31 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Move between apps and screens 25
Use quick settings 26
Turn screen off and on 29
Adjust volumes 30
Frequently used tools 33
Turn flashlight on and off 33
Take screenshots 33
Create GIFs 35
Record your screen 35
Control phone with your voice 37
Get directions to a location 38
Use clock and weather widget 38
Manage time spent on your phone 41
Work with text 44
Use onscreen keyboard 44
Cut, copy, paste text 45
Use voice typing 46
Fill in forms automatically 46
Personalize your phone 47
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Home screen 47
Change wallpaper 47
Customize the app tray 47
Customize your Favorites tray 48
Add widgets, shortcuts, or folders 48
Remove widgets, shortcuts, or folders 51
Adjust other home settings 51
Remake your home screen with launchers 52
Lock screen 54
Use a screen saver 54
Sounds 55
Set ringtones 55
Enhance sound 56
Avoid interruptions with Do Not Disturb 57
Stop phone from speaking 60
Other sound settings 61
Silence “Hello Moto” during power up 61
Turn off charging sounds 61
Apps 62
About your apps 62
View two apps on screen 67
View notifications 68
About Moto experiences 69
Focus on gaming 70
Manage your apps 74
Install or update apps 74
Manage or delete apps 76
Protect against harmful apps 78
Search and browse 80
Search the web 80
Search your phone 81
Browse websites 82
Text messaging 84
About text and multimedia messages 84
Read, send, manage text messages 84
Add attachments 87
Save attachments from text message 88
Turn group messaging on or off 88
Change default messaging app 88
Control notifications for text messages 88
Change text message reply to incoming calls 89
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Get text messages on your computer 89
Email 91
Read, send, manage emails 91
View email attachments 92
Preview inboxes from home screen 93
Add email signature 93
Control email notifications 93
Calendar app 95
About the calendar 95
Find calendar events 95
Create and manage events 96
Control notifications for calendar events 96
Clock app 98
Set alarms 98
Use timer or stopwatch 98
Set date and time 99
Photos app 101
Share photos and videos 101
Upload photos and videos 101
Calls, contacts, voicemail 103
Phone calls 103
Answer calls 103
Make calls 104
During a call 106
Make video calls 107
Make conference calls 107
Block calls and texts 107
Turn call waiting on and off 109
View and delete call history 109
Make emergency call from locked phone 111
Contacts 112
Add contacts 112
Edit or delete contacts 113
Star your favorite contacts 114
Sort contacts 114
Share contacts 115
Voicemail 116
Use voicemail 116
Send all calls from contact to voicemail 117
Music 118
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Listen to radio 118
Listen to music 119
Transfer music files 120
Connect a MIDI device 121
Battery 122
Charge phone 122
Extend battery life 122
Prevent overcharging 124
Use Battery Saver mode 124
Show battery percentage in status bar 125
Storage 126
About storage options 126
Manage phone storage 126
Manage SD card 127
Find downloaded files 128
Recover recently deleted files 129
Upload music to cloud 129
Upload photos and videos 130
Scan documents and make copies 130
Network and internet 132
Connect to Wi‑Fi networks 132
Use Airplane mode 133
Control data usage 133
Share your internet connection 135
Connect to VPNs 138
Connected devices 139
Connect with Bluetooth 139
Connect with Wi-Fi Direct 141
Make contactless payments 141
Share or receive with NFC 142
Share files and links with nearby Android phones 143
Transfer files between phone and computer (USB) 144
Cast screen or media to TV 146
Print from your phone 148
About wireless sharing 148
Other settings 152
Apps & notifications 152
Change app settings 152
Choose how apps notify you 153
Display 157
Adjust screen brightness 157
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Use Dark theme 157
Adjust colors at night 157
Change display style 158
Show apps full screen 159
See Peek Display notifications 159
Change screen timeout 161
Stop automatic rotation 161
Choose color mode 162
Change font and display size 162
Set recording options 162
Set lock screen preferences 163
Location 165
Use location services 165
Security 167
About security 167
Protect against harmful apps 168
Be ready to find a lost phone 168
Lock and unlock phone 169
Set screen lock 169
Adjust lock options 170
Unlock with trusted devices 171
Unlock with your face 172
Unlock at trusted places 173
Keep phone unlocked while it's on you 174
Use fingerprint security 174
Pin an app screen 176
Lock SIM card 177
Accounts 179
Add or remove accounts 179
Change name & info in your Google account 180
Sync apps with your Google account 180
Control what info Google collects 181
Accessibility 183
Visual assistance 183
Hearing assistance 185
Use accessibility shortcuts 187
System 189
Languages & input 189
Customize the keyboard 189
Use multiple languages 190
Open apps faster 191
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Gestures 192
Set Power button gesture 192
Change System navigation 192
Turn flashlight on and off 193
Twist phone to open camera 193
Adjust screenshot settings 194
Back up phone 194
Users and guests 196
Share your phone 196
Add, modify, remove users 197
Add or delete guest 198
About phone 199
Record your IMEI number 199
Find legal and product information 199
Fix a problem 200
Hardware issues 200
Phone is slow or unstable 200
Phone feels warm or hot 200
Phone won't turn on 201
Phone restarts or crashes 201
Screen is frozen or won't respond 202
Screen displays wrong colors 203
SD card problems 203
Call and SIM issues 206
Problems making/receiving calls 206
Problems during calls 207
Battery issues 210
Charging problems 210
Battery drains too fast 211
Bluetooth, Wi-Fi, USB issues 212
Bluetooth problems 212
Wi-Fi problems 214
Can't transfer files or connect to computer 215
Account and sign-in issues 217
Forgot unlock code 217
Can't sign in to Google 217
Account sync issues 217
App issues 219
App or widget problems 219
Camera problems 220
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Messaging problems 221
Gmail problems 223
Play Store problems 223
Maintenance procedures 224
Update Android software 224
Reset Wi-Fi, cellular data, and Bluetooth 224
Reset phone 225
Get more help 226
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera (Learn more in Camera help.)
5. Microphone
6. Proximity sensor
7. Google Assistant button
8. Volume up/down button
9. Power button and fingerprint sensor
Set up phone 1