Motorola RAZR User manual

User Guide

© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM card 3
Copy data from old phone 5
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
When your phone is closed 12
About your home screen 13
About your lock screen 15
New to Android? 16
If this is your first smartphone 16
If you had an iPhone 17
About your Google account 18
Status bar icons 18
Phone terms you should know 22
Get around on your phone 25
Learn gestures 25
Move between apps and screens 26
Use quick settings 27
Turn screen off and on 30
Capture your screen 31
Take screenshots 31
Discover useful tools 33
Turn flashlight on and off 33
Control phone with your voice 33
Get directions to a location 34
Use clock and weather widget 35
Manage time spent on your phone 36
Work with text 40
Use onscreen keyboard 40
Cut, copy, paste text 41
Use voice typing 42
Fill in forms automatically 42
Personalize your phone 43
Home screen 43
Change wallpaper 43
razr iii

Customize your Favorites tray 43
Use widgets, shortcuts, or folders 44
Arrange apps and control icon's look 46
Allow or prevent home screen rotation 47
Remove Google feed 47
Remake your home screen with launchers 48
Lock screen 49
Use a screen saver 49
Use apps 50
Open, close, switch apps 50
View two apps on screen 50
View notifications 51
About preloaded apps 53
About the Moto app 57
Focus on gaming 57
Get, delete, manage apps 60
Install or update apps 60
Manage or delete apps 62
Protect against harmful apps 64
Search and browse 66
Search the web 66
Search your phone 68
Browse websites 68
Text messaging 70
About text and multimedia messages 70
Read, send messages 70
Manage, delete messages 73
Change default messaging app 74
Change text message reply to incoming calls 75
Get text messages on your computer 75
Email 77
Read, send, manage emails 77
View email attachments 78
Preview inboxes from home screen 79
Add email signature 79
Control email notifications 79
Calendar app 81
About the calendar 81
Find calendar events 81
Create and manage events 82
Control notifications for calendar events 82
razr iv

Clock app 84
Set alarms 84
Use timer or stopwatch 84
Set date and time 86
Photos app 88
Share photos and videos 88
Upload photos and videos 88
Contacts, calls, voicemail 90
Contacts 90
Add contacts 90
Edit or delete contacts 91
Star your favorite contacts 92
Sort contacts 92
Share contacts 93
Phone calls 95
Answer calls 95
Make calls 96
During a call 98
Customize flip open/closed gesture 99
Make video calls 99
Make conference calls 100
Block calls and texts 100
View and delete call history 101
Make emergency call from locked phone 103
Voicemail 104
Use voicemail 104
Send all calls from contact to voicemail 105
Music 106
Listen to music 106
Transfer music files 107
Connect a MIDI device 108
Settings 109
Network and internet 109
Connect to Wi‑Fi networks 109
Connect with Wi-Fi Direct 110
Use Airplane mode 111
Control data usage 111
Share your internet connection 112
Connect to VPNs 115
Connected devices 116
razr v

Connect with Bluetooth 116
Tap & pay with NFC 117
Share or receive with NFC 118
Share files and links with nearby Android phones 119
Transfer files between phone and computer (USB) 121
Cast screen or media to TV 122
Print from your phone 124
About wireless sharing 125
Apps & notifications 128
Change app settings 128
Choose how apps notify you 129
Battery 133
Charge phone 133
Extend battery life 133
Use Battery Saver mode 134
Show battery percentage in status bar 135
Storage 136
About storage options 136
Manage phone storage 136
Find downloaded files 137
Recover recently deleted files 138
Upload music to cloud 138
Upload photos and videos 138
Scan documents and make copies 139
Sound 141
Adjust volumes 141
Set ringtones 142
Enhance sound 143
Silence calls & notifications 144
Stop phone from speaking 147
Turn off charging sounds 148
Turn touch sounds on/off 148
Hear other notification sounds 148
Display 149
Adjust screen brightness 149
Use Dark theme 149
Adjust colors at night 149
Choose color mode 150
Change display style 150
Show apps full screen 151
See Peek Display notifications 152
Change screen timeout 153
razr vi

Stop automatic rotation 154
Change font and display size 154
Set lock screen preferences 154
Accessibility 156
Visual assistance 156
Hearing assistance 158
Dexterity assistance 160
Use accessibility shortcuts 161
Security 162
About security 162
Protect against harmful apps 163
Make sure your phone can be found 163
Lock and unlock phone 164
Set screen lock 164
Adjust lock options 165
Unlock with trusted devices 166
Unlock with your face 167
Unlock at trusted places 168
Keep phone unlocked while it's on you 169
Use fingerprint security 169
Pin your screen 171
Lock SIM card 172
Privacy 173
Adjust app permissions 173
Hide your password or pattern 173
Location 174
Use location services 174
Accounts 176
Add or remove accounts 176
Change name & info in your Google account 177
Sync apps with your Google account 177
Control what info Google collects 178
System 180
Languages & input 180
Customize the keyboard 180
Use multiple languages 181
Open apps faster with Adaptive performance 182
Gestures 183
Customize Power button gesture 183
Change System navigation 183
razr vii

Swipe fingerprint for notifications 183
Turn flashlight on and off 183
Twist phone to open camera 184
Back up phone 184
Users and guests 186
Share your phone 186
Add, modify, remove users 187
Add or delete guest 188
About phone 189
Record your IMEI number 189
Find legal and product information 189
Fix issues 190
Hardware issues 190
Phone is slow or unstable 190
Phone feels warm or hot 190
Phone won't turn on 191
Phone restarts or crashes 191
Screen is frozen or won't respond 192
Screen displays wrong colors 192
Call and SIM issues 194
Issues making/receiving calls 194
Issues during calls 195
Battery issues 198
Charging issues 198
Battery drains too fast 198
Bluetooth, Wi-Fi, USB issues 200
Bluetooth issues 200
Wi-Fi issues 202
Can't transfer files or connect to computer 203
Account and sign-in issues 205
Forgot unlock code 205
Can't sign in to Google 205
Account sync issues 205
App issues 207
App or widget issues 207
Camera issues 208
Messaging issues 209
Gmail issues 211
Play Store issues 211
Maintenance procedures 212
razr viii

Update Android software 212
Reset Wi-Fi, cellular data, and Bluetooth 212
Reset phone 213
Get more help 214
razr ix

About your hardware
Hardware diagram
1. Microphone
2. External display
3. Proximity and ambient light sensor
4. Tray for physical SIM card
5. Time-of-flight sensor for measuring distance to improve photos
6. LED flash
7. USB-C port to charge phone, transfer files, share data connection with tethered devices, and use wired
headphones
8. Camera (Learn more in Camera help.)
9. Speaker
1. Fingerprint sensor
2. Microphone
Set up phone 1

1. Power button
2. Earpiece
3. Selfie camera
4. Volume up/down button
5. Internal display
6. Microphone
Care for your phone
Your folding phone requires a little care for best performance.
To protect the hinge:
•Don't open the phone farther than the hinge allows.
•Don't store credit cards, cash, or other thin items in your phone.
•Close the phone before putting it in your pocket or purse.
To protect the internal display (main screen):
•Don't use a screen protector. To protect the internal display, close your phone when not in use.
•Don't use a stylus.
•Don't tap or press the internal display with sharp objects such as fingernails or a pen.
•When the phone is partially open, don't touch the bend in the internal display. Never try to lift the edges
of the internal display.
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
Set up phone 2

•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Other tips:
•Don't submerge your phone in water or other liquids. When you're near water, consider using a
Bluetooth speaker to listen music from your phone while keeping it safe.
•Hold your phone firmly when using gestures to open the camera or turn the flashlight on/off.
Prevent water damage
Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do
not submerge in water.
Water damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Insert or remove SIM card
Insert or remove physical card
Your phone may have an eSIM (electronic SIM card), which you cannot insert or remove. You can insert a
physical SIM card.
1. Close the phone and turn it face down.
Set up phone 3

2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert (gold contacts down) or remove the card.
4. Push the tray back into the phone.
Note: If you need to activate a SIM, contact your carrier.
Change active SIM
If your phone has an eSIM and you've inserted a physical SIM, only one SIM can be active at a time.
To switch between the eSIM and physical SIM:
Set up phone 4

1. Go to Settings > Network & internet > Change active SIM.
2. Touch the SIM to use, then touch Change SIM.
Fix an issue
If you’re having problems, try these troubleshooting steps.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
Set up phone 5

2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
Set up phone 6

2. Open the Contacts app.
3. Touch > .
4. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
5. Select the contacts to import and touch Import.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up phone 7

Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
Set up phone 8

4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, flip the phone open. Then, press & hold the Power button and touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Set up phone 9

Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
Set up phone 10

•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 11