Motorola md491 User manual

User’s Guide >
Guide de l’utilisateur >
MD490 Series
Digital 2.4 GHz
Expandable Cordless Telephone System
with Answering Machine
Système téléphonique
sans fil évolutif numérique 2,4 GHz
avec répondeur

1
Welcome
Congratulations on your purchase of a Motorola product!
Product registration is an important step. Registering helps
us facilitate warranty service and permits us to contact you
if your Motorola product requires an update or other
service.
To register your product online, visit:
www.motorola.com/
warranty/cordless
Please retain your original dated sales receipt for your
records. For warranty service of your Motorola product, you
will need to provide a copy of your dated sales receipt to
confirm warranty status. Registration is not required for
warranty coverage.
For a large-print version of this guide, or for product-related
questions, please call:
1-800-353-2729 in the USA
1-800-461-4575 in Canada
1-888-390-6456 TTY (Text Telephone)
On the Web:
www.motorola.com/cordless
Copyright © 2004 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any
form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from
Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes
in content from time to time without obligation on the part of Motorola to
provide notification of such revision or change. Motorola provides this guide
without warranty of any kind, either implied or expressed, including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the
product(s) described in this manual at any time.
MOTOROLA, the Stylized M Logo, and PhoneWrap are registered in the US
Patent & Trademark Office. All other
product or service names are the
property of their respective owners.
516515-001

2
FCC and Interference Information
FCC and Interference
Information
This equipment complies with Parts 15 and 68 of the FCC rules and
the requirements adopted by the Administrative Council for Terminal
Attachments (ACTA).
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord
and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See
installation instructions for details.
Notification of the Local Telephone Company
On the bottom of this equipment is a label that contains, among other
information, a product identifier in the form US:AAAEQ##TXXXX. You
must, upon request, provide this information to your telephone
company.
The digits represented by ## in the product identifier indicate the
Ringer Equivalency Number (REN) for this equipment. The REN is
useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your
telephone number is called. In most (but not all) areas, the sum of the
RENs of all devices connected to one line should not exceed 5. To be
certain of the number of devices you may connect to your line as
determined by the REN, contact your local telephone company.
Notes :
• This equipment may not be used on coin service provided by the
telephone company.
• Connection to party line service is subject to state tariffs. Contact
the state public utility commission, public service commission or
corporation commission for information.

3
FCC and Interference Information
• If your home has specially wired alarm equipment connected to
the telephone line, ensure the installation of this cordless phone
does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone
company or a qualified installer.
• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
• The FCC requires that you connect your cordless telephone to the
nationwide telephone network through a modular telephone jack
(USOC RJ11C/RJ11W or RJ14C/RJ14W).
Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable,
notify you that temporary discontinuance of service may be required.
Where prior notice is not practical and the circumstances warrant such
action, the telephone company may temporarily disconnect service
immediately. In case of such temporary discontinuance, the telephone
company must:
1. Promptly notify you of such temporary discontinuance;
2. Afford you the opportunity to correct the situation;
3. Inform you of your right to bring a complaint to the Commission
pursuant to procedures set forth in Subpart E of Part 68, FCC
Rules and Regulations.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.

4
FCC and Interference Information
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment on and
off, the user is encouraged to try to correct the interference with one or
more of the following measures:
Reorient or relocate the receiving antenna (that is, the antenna for the
radio or television that is “receiving” the interference).
Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.
Connect the telecommunications equipment into an outlet on a circuit
different from that to which the receiving antenna is connected.

5
FCC and Interference Information
If these measures do not eliminate the interference, please consult
your dealer or an experienced radio/television technician for additional
suggestions. Also, the Federal Communications Commission has
prepared a helpful booklet, “How to Identify and Resolve Radio/TV
Interference Problems.” This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402. Please specify
stock number 004-000-00345-4 when ordering copies.
The FCC requires this product to be serviced only by Motorola or its
authorized service agents.
CAUTION/WARNING: Changes or modifications not expressly
approved by Motorola could void not only the user's authority to
operate the equipment, but also the limited warranty.
Hearing Aid Compatibility
This telephone system meets the FCC standards for hearing aid
compatibility.

6
Industry Canada (IC) Information
Industry Canada (IC)
Information
This equipment meets the applicable Industry Canada (IC) radio and
terminal equipment technical specifications. This is confirmed by the
certification/registration number found on the label on the bottom of
the base unit. The abbreviation IC before the certification/registration
number only signifies that registration was performed based on a
Declaration of Conformity and that the Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment. The term “IC:” before the certification/
registration number only signifies that the Industry Canada technical
specifications were met.
The Ringer Equivalency Number (REN) for this equipment is 0.6. The
REN is useful in determining the maximum number of devices you
may connect to your telephone line and still have all of these devices
ring when your telephone number is called. The sum of the RENs of all
devices connected to one line may not exceed 5.
Before installing this cordless phone, you should make sure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must be installed using
an acceptable method of connection. In some cases, the
telecommunications company’s inside wiring associated with a single
line individual service may be extended by means of a certified
connector assembly (telephone extension cord). You should be aware
that compliance with the above conditions may not prevent
degradation of service in some situations.
The plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the rules and
requirements in Industry Canada’s CS-03. A compliant telephone cord
and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant.

7
Industry Canada (IC) Information
For your protection, ensure that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: You should not attempt to make such connections yourself.
Contact the appropriate electrical inspection authority or an
electrician, as appropriate.
Note: If your home has specially wired alarm equipment connected to
the telephone line, ensure the installation of this cordless phone does
not disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a
qualified installer.
Repairs
Repairs to this equipment should be made by an authorized Canadian
maintenance facility designated by Motorola. Any repairs or alterations
made by the consumer, or any malfunctions of this equipment, may
give the telecommunications company cause to request that you
disconnect the equipment, and may void the limited warranty.
Privacy
Privacy of communications may not be ensured when using this
telephone. Other devices, including other cordless telephones, may
interfere with the operation of this cordless phone or cause noise
during operation. Units without code access may be accessed by other
radio communications devices.
Hearing Aid Compatibility
This telephone system meets Industry Canada standards for hearing
aid compatibility.

8
Industry Canada (IC) Information
Interference Information
This device complies with Industry Canada’s RSS-210. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference; and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Industry Canada’s ICES-003.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment on and
off, the user is encouraged to try to correct the interference with one or
more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for
radio or television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.
• Connect the telecommunications equipment into an outlet on a
circuit different from that to which the receiving antenna is
connected.
If these measures do not eliminate the interference, please consult
your dealer or an experienced radio/television technician for additional
suggestions.
Industry Canada publishes several publications to assist consumers
with solving interference problems, which are available from its offices
or from its web site (strategis.gc.ca).

9
Important Safety Instructions
Important Safety Instructions
Follow these safety precautions when using your cordless phone to
reduce the risk of fire, electric shock, and injury to persons or property:
1. Keep all slits and openings of the phone unblocked. Do not set the
phone on a heating register or over a radiator. Ensure that proper
ventilation is provided at the installation site.
2. Do not use while wet or while standing in water.
3. Do not use this product near water (for example, near a bath tub,
kitchen sink, or swimming pool).
4. Do not allow anything to rest on the power cord. Place the power
cord so that it will not be walked on.
5. Never insert objects of any kind into the product slits as that may
result in fire or shock.
6. Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
7. Do not disassemble this product. If service or repair work is
required, contact the Motorola address found in the back of this
user’s guide.
8. Do not overload wall outlets and extension cords.
9. Avoid using during an electrical storm. Use a surge protector to
protect the equipment.
10. Do not use this cordless phone to report a gas leak, especially if
you are in the vicinity of the gas line.
Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL
Listed or CSA Certified Telecommunication Line Cord.

10
Important Safety Instructions
Unplug this cordless phone immediately from an outlet if:
•
The power cord or plug is damaged or frayed.
• Liquid has been spilled into the product.
• The product has been exposed to rain or water. Do not retrieve
the handset or base until after you have unplugged the power
and phone from the wall. Then retrieve the unit by the
unplugged cords.
• The product has been dropped or the cabinet has been
damaged.
• The product exhibits a distinct change in performance.
Installation Guidelines
1. Read and understand all instructions and save them for future
reference.
2. Follow all warnings and instructions marked on the product.
3. Do not install this product near a bath tub, sink, or shower.
4. Operate this phone using only the power source that is indicated
on the marking label. If you are unsure of the power supply to your
home, consult with your dealer or local power company.
5. Do not place this product on an unstable cart, stand, or table. This
product may fall, causing serious damage to the product.
6. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in
damage and will often require extensive work to restore the
product to normal operation.
7. Clean this product with a soft, damp cloth. Do not use chemicals
or cleaning agents to clean this phone.

11
Important Safety Instructions
8. Use only the power supply that came with this unit. Using other
power supplies may damage the unit.
9. Because cordless phones operate on electricity, you should have
at least one phone in your home that is not cordless in case the
power in your home goes out.
10. To avoid interference to nearby appliances, do not place the base
of the cordless phone on or near a TV, microwave oven, or VCR.
Caution: To maintain compliance with the FCC’s RF exposure
guidelines, place the base unit at least 20 cm from nearby persons.
Battery Safety Instructions
• Do not burn, disassemble, mutilate, or puncture the battery. The
battery contains toxic materials that could be released, resulting
in injury.
•Caution: There is a risk of explosion if you replace the battery
with an incorrect battery type. Use only the battery that came
with your phone or an authorized replacement recommended by
the manufacturer.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
• Do not dispose of batteries in fire, which could result in
explosion.
• The rechargeable batteries that power this product
must be disposed of properly and may need to be
recycled. Refer to your battery’s label for battery type.
Contact your local recycling center for proper disposal methods.
ITC03-201

12
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
FCC and Interference Information . . . . . . . . . . . . . . . . 2
Industry Canada (IC) Information . . . . . . . . . . . . . . . . . 6
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . 9
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Powering the Base Station and Phone Line
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wall Mounting the Base Station . . . . . . . . . . . . . . . . . 17
Base Station Controls . . . . . . . . . . . . . . . . . . . . . . . . 19
Expansion Handset Controls . . . . . . . . . . . . . . . . . . . 19
Using the Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Navigation Key . . . . . . . . . . . . . . . . . . . . . 20
Using the Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Base Station Display . . . . . . . . . . . . . . . . . . . . . . 20
Expansion Handset Display . . . . . . . . . . . . . . . . . 21
Setting Up Your Phone and Expansion Handsets. . . 22
Installing Batteries in the Handsets . . . . . . . . . . . . . . 22
Charging the Expansion Handsets . . . . . . . . . . . . . . 23
Registering an Expansion Handset . . . . . . . . . . . . . . 23
Personalizing Your Phone System . . . . . . . . . . . . . . . 24
Setting the Ring Tone and Ring Volume . . . . . . . . 24
Setting Key Beeps On or Off . . . . . . . . . . . . . . . . 25
Naming the Base Station or Expansion Handset . 26
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Storing Area Codes for Caller ID . . . . . . . . . . . . . . . . 27
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . 29
Setting the Display Language . . . . . . . . . . . . . . . . . . 30
Setting Touch Tone or Pulse Dialing . . . . . . . . . . . . . 30

13
Using the Basic Functions . . . . . . . . . . . . . . . . . . . . . 31
Making a Call Using the Base Station . . . . . . . . . . . . 31
Making a Call Using the Speakerphone on the
Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adjusting the Speakerphone Volume on the
Base Station During a Call . . . . . . . . . . . . . . . . 32
Making a Call Using an Expansion Handset . . . . . . . 32
Adjusting the Volume During a Call on the
Expansion Handset . . . . . . . . . . . . . . . . . . . . . 33
Switching Between the Handset and Speakerphone . 33
Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . 33
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Finding a Lost or Misplaced Handset . . . . . . . . . . . . . 34
Saving a Number in the Phonebook . . . . . . . . . . . . . 34
Private Phonebooks . . . . . . . . . . . . . . . . . . . . . . . 35
Shared Phonebooks . . . . . . . . . . . . . . . . . . . . . . . 35
Sorting Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . 36
Calling a Number from the Phonebook . . . . . . . . . . . 37
Editing a Phonebook Entry . . . . . . . . . . . . . . . . . . . . 38
Deleting a Phonebook Entry . . . . . . . . . . . . . . . . . . . 38
Inserting Pauses in a Number . . . . . . . . . . . . . . . . . . 39
Automated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Reviewing the List of Caller ID Calls . . . . . . . . . . . 40
Store a Caller ID Number in the Phonebook . . . . . 41
Deleting Caller ID Calls . . . . . . . . . . . . . . . . . . . . . 41
Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Setting Up the Answering Machine . . . . . . . . . . . . . . 42
Turning the Answering Machine On or Off . . . . . . 42
Outgoing Message (OGM) Greeting . . . . . . . . . . . 43
Recording an Outgoing Message (OGM) . . . . . . 43

14
Changing the Outgoing Message . . . . . . . . . . . . 43
Erasing the Outgoing Message . . . . . . . . . . . . . . . 44
Setting the Number of Rings Before the Answering
Machine Picks Up . . . . . . . . . . . . . . . . . . . . . . . 44
Using Call Screening . . . . . . . . . . . . . . . . . . . . . . 45
Setting the Security ID Number . . . . . . . . . . . . . . 45
Setting the Voice Prompts
(Canadian models only) . . . . . . . . . . . . . . . . . . 46
Recording a Memo . . . . . . . . . . . . . . . . . . . . . . . . 46
Using the Answer Machine . . . . . . . . . . . . . . . . . . . . 47
Checking Messages from the Base Station . . . . . 47
Checking Messages from an Expansion Handset 47
Checking Messages Remotely from a
Touch-Tone Phone . . . . . . . . . . . . . . . . . . . . . . 48
Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Conference Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Intercom Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Handset to Handset Intercom . . . . . . . . . . . . . . . . 52
Transferring a Call from One Handset to Another . . . 53
Unannounced Transfer . . . . . . . . . . . . . . . . . . . . . 53
Announced Transfer . . . . . . . . . . . . . . . . . . . . . . . 54
Using the Handset as a Walkie Talkie . . . . . . . . . . . . 55
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Deregistering All Expansion Handsets . . . . . . . . . . . 57
Motorola Limited Warranty for the
United States and Canada . . . . . . . . . . . . . . . . . . . . . 58

15
Getting Started
Getting Started
To set up your Motorola digital cordless phone
system:
1Install optional backup batteries in the base
station, plug into a power outlet, and connect to
phone line (see page 16).
2Plug in charging bases and install batteries in
expansion handsets (see page 22).
3Charge expansion handset batteries (see
page 23).
A rechargeable NiCd battery powers each
expansion handset. Charge the battery for about
12 hours before initial use.
4Register expansion handsets to the base station
(see page 23).
5Set the ring tone, date, time, and other features of
your expansion handset(s) and base station (see
page 24).
Place the Base Station:
•Away from electrical appliances such as a TV,
personal computer, or another cordless phone.
•In a high and central location with no obstructions,
such as walls.
If you hear noise while using the handset near a
microwave or another cordless phone’s base unit,
move away from the microwave or base unit and
closer to your handset’s base station.

16
Getting Started
Powering the Base Station and
Phone Line Connection
Important: Before installing or handling batteries,
please read the “Battery Safety Instructions” on
page 11.
The base station uses 4 AAA alkaline batteries for
optional backup power. To install the batteries:
1With the bottom of the base station facing you,
press the cover latch with a screwdriver to lift and
remove the battery cover.
2Insert 4 AAA alkaline batteries into the battery
compartment.
3To replace the cover, insert the tabs of the cover
into the slots and press down until the cover
clicks into place.
4Plug the power cord into the back of the base
station and into an outlet.
5Plug one end of the telephone line cord into the
jack on the bottom of the base station.
Battery
compartment
(cover removed)

17
Getting Started
6Plug the other end of the cord into the phone
jack.
Wall Mounting the Base Station
The base station can be mounted on a wall instead of
placed on a flat surface.
1Remove the twist-tie from the phone cord. Do not
unfold the cord.
2Untuck both ends of the cord.
3Hold the folded cord at the
center and insert it into the
back of the wall mount bracket.
4Plug the telephone cord into
the phone jack on the wall.

18
Getting Started
5Hang the wall mount
bracket on the phone wall
plate.
6Plug the other end of the
telephone cord into the
back of the base station.
7Plug the power cord
into a power outlet, if
not already plugged in.
8Insert the guide rail
on the wall mount
into the slot on the
bottom of the base
station and push
until it snaps into
place.
Note: To separate wall mount from base, press down
on the middle clasp of the bracket and pull out.
031656o