Motorola SURFboard eXtreme SBG6782-AC User manual

Quick Start Guide
SURFboard® eXtreme
SBG6782-AC
Wireless Cable Modem Gateway
The SBG6782-AC is a combination wireless
cable modem and router that provides wireless
high-speed Internet access and MoCA
networking to the SMART (Ethernet-enabled)
devices in your home.The SBG6782-AC
connects to the existing coaxial cable
connection in your home and does not require
any new wiring.
This quick start guide will help you install the
SBG6782-AC Wireless Gateway and set up a
secure wireless network connection.
To take advantage of the 802.11ac wireless
performance or beamforming capabilities, your
wireless connected devices must also support
802.11ac. For optimal performance with 802.11ac,
you should connect any wireless devices using
older protocols to the 2.4 GHz wireless network
(not the 802.11ac 5 GHz network).
To customize your wireless network
configurations and other advanced gateway
settings, see the SBG6782-AC User Guide which
is available online at the Motorola Support
website, www.motorola.com/us/support.
FAQs and additional product documentation are
also available.
Front Panel LEDs
©2013 Motorola Mobility, LLC All rights reserved.
MOTOROLA, SURFboard, and the Stylized M logo are trademarks
or registered trademarks of Motorola Trademark Holdings, LLC. All
other product or service names are the property of their respective
owners. No part of the contents of this document may be reproduced
or transmitted in any form or by any means without the written
permission of the publisher.
591693-001-b 05/2013
Place Label Here
4
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
call Motorola BroadbandTechnical Support: 1-877-466-8646
Gateway Label
During normal operation, the Power, Receive,
Send, and Online LEDs on the gateway front
panel should always be lit SOLID.
Note: During startup, the first four LEDs will
FLASH and then light up SOLID in sequential
order. If the Power LED does not light, please
first check the gateway power connection
before contacting Motorola. If the other LEDs
do not light up correctly, please contact your
service provider for assistance.
LED Status
The SBG6782-AC information label is located
on the bottom of the gateway.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and serial number (see S/N) located on
the gateway label.
ON - Power is properly connected
ON - Downstream channel is connected
ON - Upstream channel is connected
ON - Gateway is connected to the network
FLASH - 2.4 GHz wireless connection
between the gateway and a Wi-Fi enabled
device
FLASH - 5 GHz wireless connection
between the gateway and a Wi-Fi enabled
device
ON - MoCA-enabled device is connected
and running
IMPORTANT! During the installation or gateway activation, you may need
to contact your service provider for assistance.To save time, make sure you
have the Gateway model number (SBG6782-AC), HFC MAC ID, and Serial
Number (S/N) located on the label on the bottom of your gateway.
In the Box
SBG6782-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
What You Should Know

2 3
1. Connect the coaxial cable to the cable
wall outlet or RF splitter (optional) and the
Cable connector on the SBG6782-AC.
Hand tighten each connector.
2. Connect the Ethernet cable to the
Ethernet port on your computer and an
Ethernet port on the SBG6782-AC.
3. Connect the power cord to the Power port
on the SBG6782-AC and then plug it into
an electrical wall outlet.
Note: This automatically powers ON the
SBG6782-AC. Check the front panel LEDs.
During the initial startup, the Power,
Receive, Send, and Online LEDs on the
SBG6782-AC will FLASH. Afterwards,
check that all four LEDs are lit SOLID. The
Wireless and MoCA LEDs will light only
when the devices are connected.
Note: To configure a MoCA network, please
see the SBG6782-AC User Guide for more
information.
1. Power ON your computer and log in.
2. Contact your service provider to activate the
SBG6782-AC, if automatic activation is not
available.
Note: Your service provider may allow for
automatic activation which will automatically
launch a special website when you open a
web browser.
3. Open a web browser on your computer,
such as Internet Explorer, Firefox, Google
Chrome, or Safari.
4. Type a valid URL (for example, www.
motorola.com) in the address bar and then
click or press Enter.
The Motorola website should open. If the
web page did not open, please contact your
service provider for assistance.
Connect Your Gateway Test Your Gateway Connections Set Up a Wireless Network Connection
Choose one of the following two options to
set up your wireless network connection.
When done, continue with “Test Your
Wireless Network Connection.”
• Computer Wireless Network Options
• WPS Pairing Button
Note: The steps for setting up a wireless
network may differ slightly depending on the
operating system installed on your computer.
The followng steps apply to Windows©7.
1. From the Windows taskbar, click the
following in sequential order:
• Start button
• Control Panel
• View network status and tasks
• Set up a new connection or network
• Connect to the Internet
• Set up a new connection anyway
• Wireless
The Wireless Network Connection
window should open.
2. Scroll down and click the MOTOROLA
wireless network name (see SSID number
listed on the SBG6782-AC gateway label).
3. Enter Network security key code in the
Security key field listed as Wi-Fi Security
key on the gateway label.
4. Click OK to complete the wireless
network connection. Connected status
message should display.
5. Close the Wireless Network Connection
window.
Set Up the Wireless Network
on Your Computer
Use the WPS Pairing Button
Test Your Wireless Network
Connection
A
B
To use WPS, your computer hardware must
support WPS and also have WPA security
compatibility.
The WPS option automatically assigns a
random SSID wireless network name and
Wi-Fi Security Key to connect the
SBG6782-AC and other WPS-enabled devices
to your wireless network.
1. Power ON the SBG6782-AC and other
WPS-enabled devices that you want to
connect to your wireless network.
2. Press the WPS button located on the top
of the SBG6782-AC.
3. Press and hold the WPS button on your
WPS-enabled computer or other device
for five or more seconds.
4. Repeat steps 2 and 3 for each additional
WPS-enabled device.
1. If connected, disconnect the Ethernet
cable from your computer and the
SBG6782-AC.
2. Open a web browser on your computer.
3. Type a valid URL (for example, www.
motorola.com/us) in the web browser
address bar, and then click or press
Enter.
To customize your wireless network
and security settings, you must access
the SBG6782-AC configuration URL.
Type 192.168.0.1 in the address bar. See
the SBG6782-AC User Guide for more
information.