Motorola RSGu3502 User manual

RSGu3502
Residential Seamless Mobility Gateway
User Guide

Copyright © 2007 RSGu3502 Residential Seamless Mobility Gateway by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation or adaptation) without written permission from Motorola, Inc.
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are registered trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission
of Microsoft Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance, Inc. All other product or service names are the property of their
respective owners.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide
notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in
this manual at any time.

Table of Contents i
Table of Contents
Safety and Compliance Information ............................................................................... v
Important VoIP Telephone Service and 112 Information for Denmark ................................v
Internet Telephone Service and 999/112 in the United Kingdom .......................................vi
Internet Telephone Service and 911 in Canada.................................................................. vii
Internet Telephone Service and 911 in the United States................................................. viii
Important Safety Information..............................................................................................ix
FCC and IC Compliance Information............................................................................ xiii
FCC Interference Statement............................................................................................. xiii
FCC Radiation Exposure Statement ................................................................................. xiv
Industry Canada (IC) Statement........................................................................................ xiv
IC Radiation Exposure Statement......................................................................................xv
Wireless LAN Information .................................................................................................xv
Restrictions on the Use of Wireless Devices ................................................................... xvi
International Declaration of Conformity ........................................................................... xvii
Overview ........................................................................................................................... 1
RSGu3502 Front Panel Overview ....................................................................................... 3
RSGu3502 Rear Panel Overview ........................................................................................ 5
Positioning Your RSGu3502 for Optimal Wireless Performance ........................................ 6
Anti-Fraud Protection Information.................................................................................. 7
If your device is stolen .......................................................................................................7
SIM Fraud Control...............................................................................................................7

ii Table of Contents
Table of Contents
Connecting Your RSGu3502.............................................................................................9
Troubleshooting RSGu3502 Connections .........................................................................10
Connecting Wirelessly to the RSGu3502 ..........................................................................12
RSGu3502 Setup — Basic Configurations ....................................................................13
Logging into the RSGu3502 ..............................................................................................14
Exporting the RSGu3502 Configuration ............................................................................14
Importing the Saved Configuration....................................................................................15
Restoring the Defaults for the RSGu3502.........................................................................15
WAN Configuration ...........................................................................................................16
WAN Setup for PPPoE (DSL) ............................................................................................17
WAN Setup for a Static IP Address (Cable Modem) .........................................................19
WAN Setup for DHCP (Cable Modem)..............................................................................20
Setup - LAN Configuration.................................................................................................21
RSGu3502 — Advanced Configuration .........................................................................25
Port Forwarding.................................................................................................................26
DMZ Settings ....................................................................................................................28
Custom Port Forwarding ...................................................................................................29
IP Filters ............................................................................................................................31
Custom IP Filters...............................................................................................................33
LAN Clients .......................................................................................................................35
Web Filters ........................................................................................................................36
Dynamic DNS Client..........................................................................................................37

Table of Contents
Table of Contents iii
Multicast ........................................................................................................................... 38
Static Routing ................................................................................................................... 39
Dynamic Routing .............................................................................................................. 40
Remote Web Access........................................................................................................ 42
Remote SSH Access ........................................................................................................ 43
Ethernet Switch ................................................................................................................ 44
RSGu3502 — Tools......................................................................................................... 45
Restore Defaults............................................................................................................... 46
Import/Export Configuration ............................................................................................. 47
Remote Log — Router...................................................................................................... 48
Ping Test........................................................................................................................... 49
Restart .............................................................................................................................. 50
RSGu3502 — Status ....................................................................................................... 51
Network Statistics ............................................................................................................ 52
Connection Status ............................................................................................................ 53
DDNS Update Status........................................................................................................ 54
DHCP Clients ....................................................................................................................54
Product Information.......................................................................................................... 54
System Log – Router........................................................................................................ 54
RSGu3502 — Wireless Configuration ........................................................................... 55
Setting Up Your Wireless LAN (WLAN)............................................................................ 55
Establishing Security for Your Wireless LAN.................................................................... 57

iv Table of Contents
Table of Contents
Configuring WPA for Your Residential Gateway ...............................................................58
Configuring WEP on the Residential Gateway ..................................................................58
Creating an Access List for Your Wireless LAN ................................................................60
Configuring TCP/IP..........................................................................................................61
Configuring TCP/IP in Windows 2000 ...............................................................................61
Configuring TCP/IP in Windows XP...................................................................................66
Verifying the IP Address in Windows 2000 or Windows XP .............................................69
Frequently Asked Questions ..........................................................................................71
Troubleshooting Your RSGu3502 ..................................................................................73
Resetting All of Your Equipment .......................................................................................74
Glossary ...........................................................................................................................75
RSGu3502 — Software License .....................................................................................83

Safety and Compliance Information v
Safety and Compliance Information
Important VoIP Telephone Service and 112 Information for Denmark
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 112, your call is routed from their network to emergency operators who will handle your call. Contact
your provider for information about their VoIP 112 services.
When using this residential gateway, you may be able to make an emergency call to an operator, but it may
not be possible to locate where you are calling from, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone service provider of this change.
•You are using a non-Danish telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and the emergency call operator WILL NOT be able to
locate where you are calling from, under the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP telephone service is suspended or terminated.

vi Safety and Compliance Information
Safety and Compliance Information
Internet Telephone Service and 999/112 in the United Kingdom
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 999/112, your call may be routed from your VoIP provider’s network to a national emergency operator
who will handle your call. Contact your provider for information about their VoIP 999/112 services.
When using this residential gateway, you may be able to make an emergency call to an operator, but E999
location services may not be available, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone provider of this change.
•You are using a non-U.K. telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Note:
Your VoIP service provider, not Motorola, is responsible for the provision of VoIP telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and 999 location services WILL NOT be available, under the
following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated

Safety and Compliance Information vii
Safety and Compliance Information
Internet Telephone Service and 911 in Canada
Your VoIP telephone company provides customer with access to public emergency call services. VoIP
telephone companies may offer a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911)
service but could have some important differences and limitations when compared with enhanced 9-1-1
service (E911) available in most locations in conjunction with traditional telephone service. Contact your
provider for information about their VoIP 911 services.
You should inform any household residents, guests and other persons who may be present at the physical
location where you utilize VoIP telephone service, of the important differences in and possible limitations of
VoIP 9-1-1 Dialing services.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities,
damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the
services provided through this equipment.
!
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and E911 location services WILL NOT be available, under
the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated

viii Safety and Compliance Information
Safety and Compliance Information
Internet Telephone Service and 911 in the United States
When using this residential gateway, you may be able to make an emergency call to an operator, but E911 location
services may not be available, under the following circumstances:
•You have changed the physical address of your residential gateway, and you did not update or otherwise
advise your service provider of this change.
•You are using a non-U.S. telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Contact your VoIP Service Provider for additional information on their 911 protocols.
Note:
Your VoIP Service Provider, not Motorola, is responsible for the provision of telephone services through this
equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an
emergency call, and E911 location services WILL NOT be available, under
the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated