Motorola RSGu3502 User manual

RSGu3502
Residential Seamless Mobility Gateway
User Guide

Copyright © 2007 RSGu3502 Residential Seamless Mobility Gateway by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation or adaptation) without written permission from Motorola, Inc.
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are registered trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission
of Microsoft Corporation. Wi-Fi is a registered trademark of the Wi-Fi Alliance, Inc. All other product or service names are the property of their
respective owners.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide
notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in
this manual at any time.

Table of Contents i
Table of Contents
Safety and Compliance Information ............................................................................... v
Important VoIP Telephone Service and 112 Information for Denmark ................................v
Internet Telephone Service and 999/112 in the United Kingdom .......................................vi
Internet Telephone Service and 911 in Canada.................................................................. vii
Internet Telephone Service and 911 in the United States................................................. viii
Important Safety Information..............................................................................................ix
FCC and IC Compliance Information............................................................................ xiii
FCC Interference Statement............................................................................................. xiii
FCC Radiation Exposure Statement ................................................................................. xiv
Industry Canada (IC) Statement........................................................................................ xiv
IC Radiation Exposure Statement......................................................................................xv
Wireless LAN Information .................................................................................................xv
Restrictions on the Use of Wireless Devices ................................................................... xvi
International Declaration of Conformity ........................................................................... xvii
Overview ........................................................................................................................... 1
RSGu3502 Front Panel Overview ....................................................................................... 3
RSGu3502 Rear Panel Overview ........................................................................................ 5
Positioning Your RSGu3502 for Optimal Wireless Performance ........................................ 6
Anti-Fraud Protection Information.................................................................................. 7
If your device is stolen .......................................................................................................7
SIM Fraud Control...............................................................................................................7

ii Table of Contents
Table of Contents
Connecting Your RSGu3502.............................................................................................9
Troubleshooting RSGu3502 Connections .........................................................................10
Connecting Wirelessly to the RSGu3502 ..........................................................................12
RSGu3502 Setup — Basic Configurations ....................................................................13
Logging into the RSGu3502 ..............................................................................................14
Exporting the RSGu3502 Configuration ............................................................................14
Importing the Saved Configuration....................................................................................15
Restoring the Defaults for the RSGu3502.........................................................................15
WAN Configuration ...........................................................................................................16
WAN Setup for PPPoE (DSL) ............................................................................................17
WAN Setup for a Static IP Address (Cable Modem) .........................................................19
WAN Setup for DHCP (Cable Modem)..............................................................................20
Setup - LAN Configuration.................................................................................................21
RSGu3502 — Advanced Configuration .........................................................................25
Port Forwarding.................................................................................................................26
DMZ Settings ....................................................................................................................28
Custom Port Forwarding ...................................................................................................29
IP Filters ............................................................................................................................31
Custom IP Filters...............................................................................................................33
LAN Clients .......................................................................................................................35
Web Filters ........................................................................................................................36
Dynamic DNS Client..........................................................................................................37

Table of Contents
Table of Contents iii
Multicast ........................................................................................................................... 38
Static Routing ................................................................................................................... 39
Dynamic Routing .............................................................................................................. 40
Remote Web Access........................................................................................................ 42
Remote SSH Access ........................................................................................................ 43
Ethernet Switch ................................................................................................................ 44
RSGu3502 — Tools......................................................................................................... 45
Restore Defaults............................................................................................................... 46
Import/Export Configuration ............................................................................................. 47
Remote Log — Router...................................................................................................... 48
Ping Test........................................................................................................................... 49
Restart .............................................................................................................................. 50
RSGu3502 — Status ....................................................................................................... 51
Network Statistics ............................................................................................................ 52
Connection Status ............................................................................................................ 53
DDNS Update Status........................................................................................................ 54
DHCP Clients ....................................................................................................................54
Product Information.......................................................................................................... 54
System Log – Router........................................................................................................ 54
RSGu3502 — Wireless Configuration ........................................................................... 55
Setting Up Your Wireless LAN (WLAN)............................................................................ 55
Establishing Security for Your Wireless LAN.................................................................... 57

iv Table of Contents
Table of Contents
Configuring WPA for Your Residential Gateway ...............................................................58
Configuring WEP on the Residential Gateway ..................................................................58
Creating an Access List for Your Wireless LAN ................................................................60
Configuring TCP/IP..........................................................................................................61
Configuring TCP/IP in Windows 2000 ...............................................................................61
Configuring TCP/IP in Windows XP...................................................................................66
Verifying the IP Address in Windows 2000 or Windows XP .............................................69
Frequently Asked Questions ..........................................................................................71
Troubleshooting Your RSGu3502 ..................................................................................73
Resetting All of Your Equipment .......................................................................................74
Glossary ...........................................................................................................................75
RSGu3502 — Software License .....................................................................................83

Safety and Compliance Information v
Safety and Compliance Information
Important VoIP Telephone Service and 112 Information for Denmark
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 112, your call is routed from their network to emergency operators who will handle your call. Contact
your provider for information about their VoIP 112 services.
When using this residential gateway, you may be able to make an emergency call to an operator, but it may
not be possible to locate where you are calling from, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone service provider of this change.
•You are using a non-Danish telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and the emergency call operator WILL NOT be able to
locate where you are calling from, under the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP telephone service is suspended or terminated.

vi Safety and Compliance Information
Safety and Compliance Information
Internet Telephone Service and 999/112 in the United Kingdom
Your VoIP Telephone Company provides customer with access to public emergency call services. When you
dial 999/112, your call may be routed from your VoIP provider’s network to a national emergency operator
who will handle your call. Contact your provider for information about their VoIP 999/112 services.
When using this residential gateway, you may be able to make an emergency call to an operator, but E999
location services may not be available, under the following circumstances:
•You have changed the physical address of your voice gateway, and you did not update or otherwise
advise your VoIP telephone provider of this change.
•You are using a non-U.K. telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Note:
Your VoIP service provider, not Motorola, is responsible for the provision of VoIP telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and 999 location services WILL NOT be available, under the
following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated

Safety and Compliance Information vii
Safety and Compliance Information
Internet Telephone Service and 911 in Canada
Your VoIP telephone company provides customer with access to public emergency call services. VoIP
telephone companies may offer a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911)
service but could have some important differences and limitations when compared with enhanced 9-1-1
service (E911) available in most locations in conjunction with traditional telephone service. Contact your
provider for information about their VoIP 911 services.
You should inform any household residents, guests and other persons who may be present at the physical
location where you utilize VoIP telephone service, of the important differences in and possible limitations of
VoIP 9-1-1 Dialing services.
Note:
Your VoIP service provider, not Motorola, is responsible for the provisioning of telephone services through
this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities,
damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the
services provided through this equipment.
!
IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an emergency call, and E911 location services WILL NOT be available, under
the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated

viii Safety and Compliance Information
Safety and Compliance Information
Internet Telephone Service and 911 in the United States
When using this residential gateway, you may be able to make an emergency call to an operator, but E911 location
services may not be available, under the following circumstances:
•You have changed the physical address of your residential gateway, and you did not update or otherwise
advise your service provider of this change.
•You are using a non-U.S. telephone number.
•There are delays in making your location information available in or through the local automatic location
information database.
Contact your VoIP Service Provider for additional information on their 911 protocols.
Note:
Your VoIP Service Provider, not Motorola, is responsible for the provision of telephone services through this
equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, dam-
ages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the ser-
vices provided through this equipment.
!IMPORTANT: When using this residential gateway, you CANNOT make any calls,
including an
emergency call, and E911 location services WILL NOT be available, under
the following circumstances:
•Your broadband Internet Service Provider (ISP) connection goes down, is lost, or
otherwise fails
•You lose electrical power
•Your broadband, ISP, or VoIP service is suspended or terminated

Safety and Compliance Information ix
Safety and Compliance Information
Important Safety Information
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this device. Give
particular attention to all safety precautions. Retain the instructions for future reference.
•This device must be installed and used in strict accordance with manufacturer's instructions as
described in the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution
symbols that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be
exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
•To prevent electric shock, this device may require a grounding conductor in the line cord. Connect the
device to a grounding type AC wall outlet using the power cord supplied with the device.
•This device was qualified under test conditions that included the use of the supplied cables between
systems components. To ensure regulatory and safety compliance, use only the provided power and
interface cables and install them properly.

x Safety and Compliance Information
Safety and Compliance Information
•Different types of cord sets may be used for connections to the main supply circuit. Use only a main line
cord that complies with all applicable device safety requirements of the country of use.
•Installation of this device must be in accordance with national wiring codes and conform to local
regulations.
•Operate this device only from the type of power source indicated on the device's marking label. If you
are not sure of the type of power supplied to your home, consult your dealer or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and
broken plugs are dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience
receptacles, and examine the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the length of
the power cord.
•Place device to allow for easy access when disconnecting the power cord of the device from the AC
wall outlet.

Safety and Compliance Information xi
Safety and Compliance Information
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully
inserted with no part of the blades exposed.
•Place this device on a stable surface.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this device
is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and
disconnect the cables to avoid damage to this device due to lightning and power surges.
•Do not cover the device or block the airflow to the device with any other objects. Keep the device away
from excessive heat and humidity and keep the device free from vibration and dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the device or use forced air to remove dust.
•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA
Certified Telecommunication Line Cord, or national equivalent.
•Disconnect TNV circuit connector(s) before disconnecting power.

xii Safety and Compliance Information
Safety and Compliance Information
•Disconnect TNV circuit connector before removing cover.
•Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub,
in a wet basement, or near a swimming pool.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They
may explode. Check with local codes for possible disposal instructions.
•Upon completion of any service or repairs to this device, ask the service technician to perform safety
checks to determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
•SAVE THESE INSTRUCTIONS

FCC and IC Compliance Information xiii
FCC and IC Compliance Information
FCC and IC Compliance Information
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter-
ference in a residential environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installa-
tion. If this equipment does cause harmful interference to radio or television reception, which can be deter-
mined by turning the device off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void
the user's authority to operate the equipment.

xiv FCC and IC Compliance Information
FCC and IC Compliance Information
FCC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To
comply with the FCC RF exposure compliance requirements, the separation distance between the antenna
and any person's body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are
firmware programmed at the factory to match the intended destinations. The firmware setting is not acces-
sible by the end user.
Industry Canada (IC) Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
1This device may not cause interference, and
2This device must accept any interference, including interference that may cause undesired operation of
the device.
This device has been designed to operate with an antenna having a maximum gain of 2dBi. An antenna
having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna imped-
ance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful
communications.

FCC and IC Compliance Information xv
FCC and IC Compliance Information
IC Radiation Exposure Statement
MPORTANT NOTE:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm (approximately 8 inches)
between the radiator and your body.
This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
Wireless LAN Information
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio technol-
ogy. The device is designed to be inter-operable with any other wireless DSSS product that complies with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by
the Institute of Electrical Electronics Engineers

xvi FCC and IC Compliance Information
FCC and IC Compliance Information
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the
building or responsible representatives of the organization: for example, using wireless equipment in any
environment where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization
or environment, you are encouraged to ask for authorization to use the device prior to turning on
the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modifica-
tion of the devices included with this product, or the substitution or attachment of connecting cables and
equipment other than specified by the manufacturer. Correction of the interference caused by such unautho-
rized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized re-sellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.

FCC and IC Compliance Information xvii
FCC and IC Compliance Information
International Declaration of Conformity
We,
Motorola, Inc.
Connected Home Solutions
101 Tournament Drive
Horsham, PA 19044, USA
1-215-323-1000
declare under our sole responsibility that the
RSGu3502 Residential Seamless Mobility Gateway
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS)
Directive 2002/95/EC

xviii FCC and IC Compliance Information
FCC and IC Compliance Information
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with
residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some coun-
tries or regions, such as the European Union, have set up systems to collect and recycle
electrical and electronic waste items. Contact your local authorities for information about
practices established for your region. If collection systems are not available, call Motorola
Customer Service for assistance.