Motorola SURFboard SB6182 User manual

SURFboard®SB6182
DOCSIS®3.0 Cable Modem
Install Sheet
IMPORTANT 1. Power ON the computer and log in. Check that the Receive,
Send, and Online LEDs on the modem are lit SOLID (not
flashing). See next page for more LED information.
Note: If all three LEDs did not turn ON, check each cable
connection (coaxial, Ethernet, and power) and hand-tighten, if
necessary. Contact your service provider if problem continues.
2. Open a web browser of your choice, such as Internet Explorer,
Firefox, or Google Chrome.
3. Type any valid URL (for example, www.motorola.com) in the
address bar to test the network connection.
- If the web page opens, the modem was set up properly.
- If the web page does not open, you may have to contact your
current service provider to set up your Internet service or
activate your modem.
Please contact your service provider if you do not already have
a cable service installed or you do not currently subscribe to a
high-speed cable service.
You may need to provide your modem’s MAC address and
serial number (see next page for details).
Before starting, make sure of the following:
• Cable service is up and running.
• Coaxial cable is already connected to the home’s cable outlet. If
not, contact your service provider.
• Computer is turned OFF.
Connecting the Modem
Starting the Modem
Additional product information is available in the SB6182 Cable Modem User Guide.
Please visit www.motorola.com/us/support.
1. Connect the coaxial cable to the cable outlet (or cable splitter)
and the other end to the Cable connector on the rear of the
modem.
2. Plug the power cord into the Power port on the rear of the
modem and the other end into an electrical outlet. This will
automatically power ON the modem.
3. Connect the Ethernet cable (included) to the Ethernet port on
the rear of the modem and the other end to the Ethernet port
on the computer (or other device).

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©2012 Motorola Mobility, Inc. All rights reserved.
588076-001-a 05/2012
SURFboard®SB6182
DOCSIS®3.0 Cable Modem
ICON LED STATUS
Green (ON): Indicates power to the modem is properly connected
Green (ON): Indicates a downstream (receive data) channel
connection
Blue* (ON): Indicates a bonded downstream (receive data) channel
connection
Green (ON): Indicates an upstream (send data) channel connection
Blue* (ON): Indicates a bonded upstream (send data) channel
connection
Green (ON): Indicates Internet connectivity
Amber (ON): Indicates a device, computer, or router is connected
to the Ethernet port and is operating in Ethernet (10Base-T) or Fast
Ethernet (100Base-T) mode
Blue* (ON): Indicates a device, computer, or router is connected to
the Ethernet port and is operating in high-speed Gigabit Ethernet
(1000Base-T) mode
*High-speed internet access service may not be available in your location.
Check with your service provider for more information.
Modem Label
During normal operation, the
POWER, RECEIVE, SEND, and
ONLINE LEDs should always
be ON. The LINK LED should
FLASH during data transfer.
Note: During startup, all LEDs
will FLASH and then turn ON
in sequence. If an LED turns
ON and the next LED does not
FLASH, please contact your
service provider.
Please note: The SB6182 modem
label is located on the bottom of
the modem. It contains specific
ID information for the modem.
To receive cable service, your
service provider may request
the Media Access Control (MAC)
address (see HFC MAC ID) and
serial number (see S/N) located
on the modem label.
Front Panel LEDs
Product Operation