Motorola SURFboard SBG901 User manual

T C C I N T E R N E T
Motorola SBG901 Wireless Cable Modem
Setup & Configuration Guide
Connecting your modem
Firewall
Parental Controls
Wireless Security Key
Troubleshooting

Firewall
To check/change your Firewall settings, click Firewall at the top
Click a check in/out of the boxes as desired to adjust Firewall settings
Parental Controls
To check/change your Parental Controls, click Parental Controls
Turn on/off and add/remove keywords or web site addresses as desired to adjust Parental Controls
Wireless & Security

The SBG901 is pre-configured for a Wireless Security Key, which prevents unauthorized persons
from using your Internet signal via wireless connection. Your computer must be connected to the
modem via Ethernet cord (not wirelessly) to make changes!
To check/change your Wireless settings, click Wireless at the top, click Primary Network on the left.
There are four main things you can do here:
1) Turn wireless access on/off
Click the drop menu by Wireless to toggle between Enable/Disable to turn wireless on/off
2) Add/change the name of your wireless network
It's good to have a name in here so any neighbors know this is your connection
3) View the current security key

By default, a security key has been set up on this modem. The code can be found by the word
"Passcode" on the sticker on the bottom of the modem. If you cannot read the sticker OR the
security key has been changed, you can view the current key by clicking "Show Key."
4) Change the security key
You can click in the WPA Pre-Shared Key box, erase what is there and type a new key of 10 or
more numbers and letters. Then click Apply at the bottom to save your change.
Important!
Do not give your wireless security code out to anyone that you do not want
using your Internet. Remember that what they do through their computer
is your responsibility and their use of your connection could detract from
the speed/performance that you experience.
Troubleshooting

Restart
If your modem is plugged in correctly and the proper lights are lit up, try unplugging the power cord
and plugging it back in. Then restart your computer to see if that helps. Sometimes a minor
communication "hiccup" can stall communications between a modem and computer. Restarting both
usually cures this.
Check lights
If the Power, Send, Receive or Online lights are not lit or are blinking, contact TCC right away to
have your line and modem checked out by a technician.
Wireless network card
If you have a laptop that is connecting wirelessly, look on the side of the laptop or on the keyboard
for a button or switch that turns the wireless card on and off. Make sure it is on/lit.
If you have a desktop computer, try restarting the computer as inactivity can cause hardware such as
network cards to deactivate themselves. Typically rebooting and then adjusting your Power Saving
options in the Control Panel is the best way to correct this.
Call Tech Support
If none of the other suggestions have helped, please call our Help Desk at 1-888-655-8642. They are
available 24 hours a day, 7 days a week for your convenience. Please write down any error messages
or descriptions of what you try and what the result is to better assist our techincians in answering
your questions. You can contact TCC locally be calling 1-800-831-0610.