Motorola Avigilon HD-NVR4-PRM-64TB User manual

User Manual
Avigilon Network Video Recorder
HD-NVR4-PRM-64TB, HD-NVR4-PRM-96TB, HD-NVR4-PRM-
128TB and HD-NVR4-PRM-157TB

©2020,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other names or
logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
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and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-NVR4PRM-A
Revision: 3 - EN
20200110
ii

Table of Contents
Introduction 1
Before YouStart 1
Overview 1
Front View 1
Back View 2
Installation 4
Package Contents 4
Installing the Rack Rails and Cable Management Arm 4
Connecting Cables 4
Installing the Bezel 5
Configuring Windows 10 5
Activating and Configuring ACC™ Software 6
Troubleshooting 6
Network Configuration 6
Checking System Health 6
Operating System Recovery By Avigilon Recovery Partition 6
Operating System Recovery By External USB 8
Advanced Features 9
Checking System Health 9
Replacing a Hard Drive Blank 10
Replacing Hard Drives 11
Replacing Front or Back Hard Drives 12
Replacing Center Hard Drives 12
LED Indicators 15
Diagnostic Indicators 15
Power Status Indicators 15
Network Link Status Indicators 16
Hard Drive RAID Status Indicators 17
For More Information 18
iii

Introduction
The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the Windows operating system on the
appliance when battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Overview
Front View
Introduction 1

1. Bezel
Protects against unauthorized physical access to the hard drives.
2. Power button
Controls the power supply to the recorder.
3. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Some drives may contain an empty hard drive tray.
4. Diagnostic indicators
Provides information about system operations.
For more information, see LED Indicators on page15.
5. Video connector
Accepts a VGA monitor connection.
6. Information tag
Provides the product service details and support information.
Back View
1. Out-of-Band Management (OOBM) connector
Accepts an OOBM RJ-45 connection.
2. Serial connector
Accepts connections to serial devices.
3. Video connector
Accepts a VGA monitor connection.
4. USB connectors
Accepts USB connections to external devices.
Back View 2

5. Two(2) SFP+ 10 Gbps and Two(2) RJ-45 1 Gbps Ethernet ports
Accepts Ethernet connections to multiple networks.
6. Power supply
Two hot swappable redundant power supply.
7. Hot-swappable hard drives
Two hot-swappable hard drives that are part of the storage array.
Back View 3

Installation
Package Contents
Ensure the package contains the following:
lAvigilon Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cables (may be provided in a separate box)
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.
Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. For out-of-band management access and functionality, connect Ethernet cable to the OOBM
connector.
4. Connect a power cable to each power supply at the back of the recorder.
5. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.
Installation 4

Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized
access.
1. Align and insert the right end of the bezel until it clicks into place.
2. Push the left end of the bezel into the front of the unit until it clicks into place.
3. Use the provided key to lock the bezel.
Configuring Windows 10
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
Installing the Bezel 5

5. After a minute, choose the ACC version in use at your site.
You are logged in to the Windows environment. The Avigilon Control Center Admin Tool
automatically starts up.
Note: If you are performing operating system recovery, the Avigilon Control Center Admin
Tool does not automatically start up. For more information about running the local ACC
installer, see Operating System Recovery By Avigilon Recovery Partition below.
Proceed to activate the license for the Avigilon Control Center software on your Network Video Recorder.
Activating and Configuring ACC™ Software
For information about activating licenses, configuring sites, logging in to a site, and administering your
version of the Avigilon ACC software, see the following guides:
lAvigilon ACC Initial System Setup and Workflow Guide
lAvigilon ACC Client User Guide
These guides are available on the Avigilon website: avigilon.com/support-and-downloads.
Troubleshooting
Network Configuration
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.
Checking System Health
You can check on the health of the system components in the Site Health in the ACC Client software. See
the Windows Help and Support files for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the NVR4 Value includes an onboard Avigilon
recovery partition that is separate from the operating system partition. The advantage of using the Avigilon
recovery partition is that you do not need an internet connection.
Activating and Configuring ACC™ Software 6

Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
http://avigilon.com/recovery.
Note: Depending on when your NVR4 Value was shipped, it is recommended that you connect to
the network when possible to install updates for Windows and ACC Client software after system
recovery is completed. For more information about ACC software installations, see
http://avigilon.com/recovery.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process. For more information, see Configuring
Windows 10 on page5.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
Operating System Recovery By Avigilon Recovery Partition 7