Motorola Avigilon HD-NVR3-VAL-3TB User manual

Installation Guide
Avigilon Network Video Recorder
HD-NVR3-VAL-3TB, HD-NVR3-VAL-6TB, HD-NVR3-VAL-12TB
and HD-NVR3-VAL-18TB

©2016 -2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON
CONTROL CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other
names or logos mentioned herein may be the trademarks of their respective owners. The absence of the
symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of
the related trademark. Avigilon Corporation protects its innovations with patents issued in the United States
of America and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in
writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other
intellectual property rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-NVR3VAL-A
Revision: 4 - EN
20191031
ii

Table of Contents
Introduction 1
Before YouStart 1
Overview 1
Front View 1
Back View 2
Installation 3
Package Contents 3
Installing the Rack Rails and Cable Management Arm 3
Connecting Cables 3
Installing the Bezel 3
Configuring Windows 10 4
Troubleshooting 4
Network Configuration 4
Operating System Recovery By Avigilon Recovery Partition 4
Operating System Recovery By External USB 6
LED Indicators 7
Power Status Indicators 7
Network Link Status Indicators 7
Hard Drive RAID Status Indicators 8
Advanced Features 10
Checking System Health 10
Replacing Hard Drives 11
Specifications 12
iii

Introduction
The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the Windows operating system on the
appliance when battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Overview
Front View
1. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
2. Power button
Controls the power supply to the recorder.
Introduction 1

3. Video connector
Accepts a VGA monitor connection.
4. LCD display
Provides information about system information and error messages. For details about the error
messages, see the Dell Event and Error Messages Reference Guide.
5. USB connectors
Accepts USB connections to external devices.
6. Information tag
Provides the product service details, MAC addresses and a copy of the Windows license key.
7. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Back View
1. Serial connector
Accepts connections to serial devices.
2. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
3. Power supply
Redundant power supply.
Optional secondary power supply is available (HD-NVR3-VAL-2NDPS-NPC).
4. Video connector
Accepts a VGA monitor connection.
5. USB connectors
Accepts USB connections to external devices.
Back View 2

Installation
Package Contents
Ensure the package contains the following:
lAvigilon Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cable
lRecovery USB — contains Windows recovery software and supporting materials.
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.
Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. Connect a power cable to the power supply at the back of the recorder.
4. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives
against unauthorized access.
Installation 3

1. Slide the right end of the bezel against the right hinge of the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Configuring Windows 10
When you start the Video Appliance for the first time, you will need to configure the Windows operating
system that is installed on the appliance.
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
Proceed to activate the license for the Avigilon Control Center software on your Network Video Recorder.
Troubleshooting
Network Configuration
By default, the ACCES8 Port Appliance acquires an IP address on the network through DHCP. If you need
to set up the ACCES8 Port Appliance to use a static IP address or any specific network configuration, see
the Windows Help and Support files for more information.
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the includes an onboard Avigilon recovery partition
that is separate from the operating system partition. The advantage of using the Avigilon recovery partition
is that you do not need an internet connection.
Configuring Windows 10 4

Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
http://avigilon.com/recovery.
Note: Depending on when your was shipped, it is recommended that you connect to the network
when possible to install updates for Windows and ACC Client software after system recovery is
completed. For more information about ACC software installations, see
http://avigilon.com/recovery.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process. For more information, see Configuring
Windows 10 on the previous page.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
Operating System Recovery By Avigilon Recovery Partition 5

Operating System Recovery By External USB
If you need to recover the Windows operating system on the and you have access to the internet, it is
recommended that you download the latest Avigilon Recovery Image from http://avigilon.com/recovery
and refer to Support and Downloads for the following information:
lMinimum size of the USB recovery device
lCreating an external USB recovery device
lRecovering the operating system from an external USB recovery device
The general steps are:
1. Load the Avigilon Recovery Image onto a USB recovery device.
2. Plug the USBrecovery device into the workstation.
3. Repeatedly press the F12 key while booting the workstation.
4. On the UEFI Boot menu, select the USB recovery device.
Operating System Recovery By External USB 6

LED Indicators
The following tables describe what the LEDs on the recorder indicate.
Power Status Indicators
The power button on the front of the recorder lights up when power is on.
Additional information about the power supply is provided by the power status indicator on the back of the
recorder. The following table describes what the LEDs indicate:
Figure 1: (1) The power status indicator.
LED Indicator Description
Off Power is not connected.
Green Power is supplied to the recorder.
Flashing green Firmware update is being applied to the power supply unit.
Flashing green then turns off The redundant power supply is mismatched. This only occurs if
you have a secondary redundant power supply installed.
Flashing orange There is a problem with the power supply.
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet
port display the recorder’s connection status to the network. The following table describes what the LEDs
indicate:
LED Indicators 7

Figure 2: (1) Link LED. (2) Connection Status LED.
LED Indicator Description
Off The recorder is not connected to a network.
Link LED is green The recorder is connected to a network at the maximum port
speed (1 Gbps or 10 Gbps).
Link LED is orange The recorder is connected to a network at less than the
maximum port speed.
Connection Status LED is blinking green The recorder is working with other parts of the Avigilon Control
Center software.
Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its activity and status.
Figure 3: (1) Status LED. (2) Activity LED.
The Activity LED flashes green when the hard drives are working. The following table describes what the
Status LEDs indicate:
LED Indicator Description
Green The hard drive is online.
Off The hard drive is disconnected from the recorder.
Two short green flashes every second The system is identifying a new hard drive, or preparing a hard
drive for removal.
Flashes green, orange then off The hard drive is predicted to fail.
Four short orange flashes per second The hard drive has failed.
Flashes green slowly The hard drive is rebuilding.
Hard Drive RAID Status Indicators 8

LED Indicator Description
Blinks green for three seconds, orange
for three seconds and off for six seconds The hard drive rebuild has been aborted.
Hard Drive RAID Status Indicators 9

Advanced Features
Checking System Health
The Server Administrator software is pre-installed on the recorder. The software provides information about
the recorder’s system operation status, and gives you remote access to the recorder for recovery
operations.
If one of the LED indicators on the recorder is flashing an error warning, the Server Administrator will display
details about the problem. For more information about the LED indicators, see LED Indicators on page7.
1. Open the Server Administrator.
lTo open the Server Administrator locally, double-click the Server Administrator shortcut icon
on the desktop.
lTo open the Server Administrator remotely, open a web browser and enter this address:
https://<recorder IP Address>:1311/.
For example: https://192.168.1.32:1311/ or https://localhost:1311/.
If you are using an intranet connection, your browser may display an error message. Allow the
browser to ignore the certificate warnings.
2. If asked to log in, enter the Windows software administrator username and password that was
configured for the recorder.
3. On the Server Administrator home page, the health of the system components are displayed in the
workspace on the right.
lTo see the health of other system components, expand and select a different component
from the System Tree on the left.
lThe table displayed in the workspace lists system components and their status:
The system component is running normally.
The system component has a non-critical warning.
The system component has a critical failure.
The system component status is unknown.
lTo see the details of a system component, select the system component from the workspace.
The Server Administrator is also used to customize the Redundant Array of Independent Disks (RAID)
settings, assign a hot spare and remotely monitor the system health. For more information about the features
in the Server Administrator, see the Help system provided in the software.
Advanced Features 10

Replacing Hard Drives
1. Locate the failed hard drive at the front or back of the recorder.
2. Press the release button on the front left of the hard drive.
3. When the handle is released, pull the hard drive out of the recorder.
4. Remove the four screws from the side of the hard drive carrier.
5. Lift the failed hard drive out of the carrier.
6. Insert a new hard drive into the carrier then screw it into place. The hard drive connectors should face
the back.
7. When the hard drive is secured in the carrier, insert the hard drive back into the recorder.
8. Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into
place.
The recorder immediately starts rebuilding the hard drive. The progress is displayed in the Server
Administrator. This may take several hours.
Replacing Hard Drives 11

Specifications
System
AvigilonControl Center Software Enterprise, Standard and Core
Operating System Windows 10 Enterprise 2016 LTSB
Hard DiskDrive Configuration Near-line SAS, hot swappable, RAID 5
Mechanical
Dimensions (H x W x D) 42.95 mm x 482.4 mm x 674.7 mm (1.69 in. x 18.99 in. x 26.56
in.)
Weight 13.8 kg (30.42 lb)
Form Factor 1U rack
Electrical
Power Input 100 to 240 V AC, 50/60 Hz, autoranging
Power Consumption 350 W (1194.2 BTU/hr)
Power Supply Single — optional secondary power supply (HD-NVR3-VAL-
2NDPS-NPC)
Environmental
Operating Temperature 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the
equipment.
Storage Temperature -40 °C to 65 °C (-40 °F to 149 °F)
Operating Humidity 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew
point.
Storage Humidity 5% to 95% RH with 33°C (91°F) maximum dew point.
Atmosphere must be non-condensing at all times.
Operating Vibration 0.26 Grms at 5 Hz to 350 Hz
Storage Vibration 1.88 Grms at 10 Hz to 500 Hz for 15 min
Operating Shock Six consecutively executed shock pulses in the positive and
negative x, y, and z axes of 40 G for up to 2.3 ms.
Storage Shock Six consecutively executed shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the
system) of 71 G for up to 2 ms.
Operating Altitutde 3,048 m (10,000 ft).
Specifications 12

Storage Altitutde 12,000 m (39,370 ft)
Certifications
Safety EN 60950-1:2006 / A11:2009 / A1:2010 / A12:2011 / A2:2013
UL/CSA/IEC 60950-1, 2 Ed + Am 1: 2009 + Am 2: 2013
EN 62311:2008
Power Efficiency 80 PLUS Titanium
ENERGY STAR 2.0
Electromagnetic Emissions EN 55032:2012+AC2011/CISPR 22:2008
EN 61000-3-2:2006 + A1:2009 + A2:2009/IEC 61000-3-2:2005
+ A1:2008 + A2:2009 (Class A)
EN 61000-3-3:2013/IEC 61000-3-3:2013
Electromagnetic Immunity EN 55024:2010/CISPR 24:2010
Directives RoHS, Reach (SVHC), WEEE
Limited Warranty and Technical Support
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support:
avigilon.com/contact-us/.
Specifications 13