Motorola Avigilon HD-NVR3-VAL-3TB User manual

Installation Guide
Avigilon Network Video Recorder
HD-NVR3-VAL-3TB, HD-NVR3-VAL-6TB, HD-NVR3-VAL-12TB
and HD-NVR3-VAL-18TB

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CONTROL CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other
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of America and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in
writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other
intellectual property rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
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(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-NVR3VAL-A
Revision: 4 - EN
20191031
ii

Table of Contents
Introduction 1
Before YouStart 1
Overview 1
Front View 1
Back View 2
Installation 3
Package Contents 3
Installing the Rack Rails and Cable Management Arm 3
Connecting Cables 3
Installing the Bezel 3
Configuring Windows 10 4
Troubleshooting 4
Network Configuration 4
Operating System Recovery By Avigilon Recovery Partition 4
Operating System Recovery By External USB 6
LED Indicators 7
Power Status Indicators 7
Network Link Status Indicators 7
Hard Drive RAID Status Indicators 8
Advanced Features 10
Checking System Health 10
Replacing Hard Drives 11
Specifications 12
iii

Introduction
The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the Windows operating system on the
appliance when battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Overview
Front View
1. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
2. Power button
Controls the power supply to the recorder.
Introduction 1

3. Video connector
Accepts a VGA monitor connection.
4. LCD display
Provides information about system information and error messages. For details about the error
messages, see the Dell Event and Error Messages Reference Guide.
5. USB connectors
Accepts USB connections to external devices.
6. Information tag
Provides the product service details, MAC addresses and a copy of the Windows license key.
7. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Back View
1. Serial connector
Accepts connections to serial devices.
2. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
3. Power supply
Redundant power supply.
Optional secondary power supply is available (HD-NVR3-VAL-2NDPS-NPC).
4. Video connector
Accepts a VGA monitor connection.
5. USB connectors
Accepts USB connections to external devices.
Back View 2

Installation
Package Contents
Ensure the package contains the following:
lAvigilon Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cable
lRecovery USB — contains Windows recovery software and supporting materials.
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.
Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. Connect a power cable to the power supply at the back of the recorder.
4. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives
against unauthorized access.
Installation 3

1. Slide the right end of the bezel against the right hinge of the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Configuring Windows 10
When you start the Video Appliance for the first time, you will need to configure the Windows operating
system that is installed on the appliance.
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
Proceed to activate the license for the Avigilon Control Center software on your Network Video Recorder.
Troubleshooting
Network Configuration
By default, the ACCES8 Port Appliance acquires an IP address on the network through DHCP. If you need
to set up the ACCES8 Port Appliance to use a static IP address or any specific network configuration, see
the Windows Help and Support files for more information.
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the includes an onboard Avigilon recovery partition
that is separate from the operating system partition. The advantage of using the Avigilon recovery partition
is that you do not need an internet connection.
Configuring Windows 10 4

Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
http://avigilon.com/recovery.
Note: Depending on when your was shipped, it is recommended that you connect to the network
when possible to install updates for Windows and ACC Client software after system recovery is
completed. For more information about ACC software installations, see
http://avigilon.com/recovery.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process. For more information, see Configuring
Windows 10 on the previous page.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
Operating System Recovery By Avigilon Recovery Partition 5

Operating System Recovery By External USB
If you need to recover the Windows operating system on the and you have access to the internet, it is
recommended that you download the latest Avigilon Recovery Image from http://avigilon.com/recovery
and refer to Support and Downloads for the following information:
lMinimum size of the USB recovery device
lCreating an external USB recovery device
lRecovering the operating system from an external USB recovery device
The general steps are:
1. Load the Avigilon Recovery Image onto a USB recovery device.
2. Plug the USBrecovery device into the workstation.
3. Repeatedly press the F12 key while booting the workstation.
4. On the UEFI Boot menu, select the USB recovery device.
Operating System Recovery By External USB 6

LED Indicators
The following tables describe what the LEDs on the recorder indicate.
Power Status Indicators
The power button on the front of the recorder lights up when power is on.
Additional information about the power supply is provided by the power status indicator on the back of the
recorder. The following table describes what the LEDs indicate:
Figure 1: (1) The power status indicator.
LED Indicator Description
Off Power is not connected.
Green Power is supplied to the recorder.
Flashing green Firmware update is being applied to the power supply unit.
Flashing green then turns off The redundant power supply is mismatched. This only occurs if
you have a secondary redundant power supply installed.
Flashing orange There is a problem with the power supply.
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet
port display the recorder’s connection status to the network. The following table describes what the LEDs
indicate:
LED Indicators 7