Motorola Avigilon ACC VMA-RPA-RGD-8P2 User manual

User Guide
Avigilon ACC™ ES Rugged 8-Port Appliance
VMA-RPA-RGD-8P2 and VMA-RPA-RGD-8P4

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Avigilon Corporation
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PDF-8PortRuggedAnalytics-A
Revision: 2 - EN
20200612
2

Table of Contents
Introduction 5
Package Contents 6
Tools Required 6
Overview 7
Front View 7
Rear View 8
System Requirements 9
Camera Frame Rate 9
Web Browser 9
Supported Network Configurations 10
Mounting an ACCES Rugged 8-Port Appliance 11
Connecting an ACCES Rugged 8-Port Appliance to a Power Supply 14
Starting the ACCES Rugged 8-Port Appliance for the First Time 15
Configuring the Appliance 18
Launching the ACCESAdmin Web UI 18
Viewing PoE Port Status 20
Managing ACC Services and Storage 21
Providing Service Logs for Support 21
Rebooting the Device and Managing Device Settings 22
Monitoring and Disconnecting the Storage SSD 23
Connecting the Device to Users and Cameras 25
Assigning a PoE Power Budget 26
Providing Device Logs for Support 27
Installing and Starting the ACC Client 28
Connecting to ACC Software and ACS 29
Activating and Configuring ACC Software 29
Connecting to Avigilon Cloud Services 29
Connecting to External Devices 30
LEDIndicators 31
Budgeting PoE Power 32
Managing Certificates 33
3

Replacing the Web Certificate 33
Upload a Trusted CA Certificate 35
Upgrading the Firmware 36
Using the Software Reset Button 38
Restoring Factory Default Settings 40
Replacing the Storage SSD 42
Troubleshooting 45
Cannot Discover the Device 45
Network Configuration 45
Checking System Health 45
For More Information 46
4

Introduction
The Avigilon ACCES Rugged 8-Port Appliance is an all-in-one solution for network video recording
incorporating server side video analytics, ruggedly built for installation and use in harsh environments and
remote locations. The appliance features:
lA PoE switch to connect and power IP cameras.
lBuilt-in server to run the Avigilon Control Center Server Software.
lVideo analytics engine to enable classified object detection on connected non-analytic cameras.
This guide describes how to install the appliance in various locations, with unique power requirements and
how to configure the system after the appliance has been powered on.
Introduction 5

Package Contents
Ensure the ACCES Rugged 8-Port Appliance package contains the following:
ACCES Rugged 8-Port Appliance
Front panel key
Power supply cable (to connect to user-supplied 9-32VDC 100W (min) power supply)
Digital input/output cable
DINbracket
Mounting plate for the DIN bracket
4 (four) flat-head screws to attach the DIN bracket to the mounting plate in a plastic
bag labeled DIN rail #1
4 (four) round-head screws to attach the the ACCES Rugged 8-Port Appliance to the
mounting plate in a plastic bag labeled DIN rail #2
Important: For compliance to UL 60950-1, if the ACCES Rugged 8-Port Appliance is powered by
an external power adapter, it must be a UL Listed power adapter suitable for use at Tma is 40C
whose output meets ES1 (or SELV) and is rated 9-32Vdc, 100W minimum. Please contact Avigilon
for further information.
Tools Required
A Phillips #2 screwdriver is all that is required to attach the ACCES Rugged 8-Port Appliance and the
DINbracket to the mounting plate.
Package Contents 6

Overview
Front View
1. Power LED Indicator
2. Disk Activity LEDIndicator
See LEDIndicators on page31
3. Lock (locked position)
The front panel is normally locked to protect and prevent access to internal components, as shown
above.
4. Lock (unlocked position)
Use the key to unlock the front panel and open it to access the internal components, as shown
below.
5. CMOSBattery Holder
The power from the battery in the holder maintains the appliance's internal time and date settings,
and BIOSsettings in the CMOS memory. If the time and date settings on the appliance become
unreliable, the battery must be replaced by a trained technician only.
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions
Overview 7

6. SSDTray
Slide the tray in and out to access the storage SSD. See Replacing the Storage SSD on page42.
7. Reset button
Use this button to physically restart the appliance.
8. USB3.0 port
Rear View
1. Power connector
2. Corporate network uplink port
Accepts a 1GbE Ethernet connection to the general network to allow users access to the web
interface and connected camera video.
3. Camera network uplink port
Accepts a 1GbE Ethernet connection to link to other PoE switches and cameras.
4. USB2.0 ports
5. PoE switch component
Connect cameras to the 10/100 speed PoE switch component to power the cameras and record
video. The switch is capable of providing a total of 60 watts of power shared across all the PoEports.
6. I/O connector
Provides connections to external input/output devices. The two cable ends are labeled for digital
input and digital output. For more information, see Connecting to External Devices on page30.
Rear View 8

System Requirements
Camera Frame Rate
The ACCES Rugged 8-Port Appliance can provide analytics for non-analytics cameras. For optimal analytics
performance, the source camera should stream a minimum of 10 images per second (ips).
Web Browser
Administrative settings for the appliance are managed through a web interface, accessed from any
Windows, Mac or mobile device using any of the following web browsers:
lMozilla Firefox browser version 3.6 or later
lGoogle Chrome browser 8.0 or later
lMicrosoft Edge browser 25 or later
lSafari 5.0 or later
lChrome on Android 2.2 or later
lSafari on Apple iOS 5 or later.
lWindows Internet Explorer browser version 7.0 or later
Note: Your web browser must be configured to accept cookies or the web interface will not
function correctly.
System Requirements 9

Supported Network Configurations
Note: The Camera Uplink Port does not support dynamically switching DHCP servers.
Network
Connections Camera Web
Interface
Access
Supported IP Configurations
Corporate LAN
Uplink
Camera LAN
Uplink
Notes
Corporate
LAN Uplink
only
No Static or DHCP
assigned
Unconnected
(leave as DHCP)
Camera LAN Uplink and
connected cameras will use
Zeroconf IP addresses.
Camera LAN
Uplink only
Yes Unconnected
(leave as DHCP)
Static, DHCP-
assigned, DHCP-
Zeroconf
Corporate
and Camera
LAN Uplink
via Camera
LAN Uplink
only
Static, DHCP-
assigned, DHCP-
Zeroconf
Static, DHCP-
assigned, DHCP-
Zeroconf
Corporate and Camera LAN
Uplinks must be on different
subnets.
Supported Network Configurations 10

Mounting an ACCES Rugged 8-Port Appliance
You can mount the ACCES Rugged 8-Port Appliance to almost any flat surface capable of bearing its
weight in any orientation, or to a DINrail in any of four orientations. With the exception of mounting to a
DINrail using the provided mounting plate and DINrail bracket and screws, you must provide screws and
anchors, or nuts and bolts suitable for the surface on which you are mounting the appliance.
Tip: Mount the appliance to any surface or to a DINrail before you permanently power on the
appliance, connect cameras to it, and start recording. If you want to set up your appliance before
mounting it, we recommend you turn off the power supply to the appliance and disconnect all
cables after set up is complete and before you mount the appliance.
To mount the appliance on a flat surface:
The base of the appliance incorporates mounting holes at each corner for mounting the appliance to any flat
surface at any angle or orientation:
1. Position the appliance with the rear panel facing in the direction for easiest access to the power and
cable connectors.
2. Mark the locations of the screw holes on the surface.
3. Drill holes for the anchors and insert the anchors into the wall. If you are using wood, concrete or
masonry screws, drill holes as appropriate.
4. Attach the appliance to the surface using the fasteners you provide.
To mount the DINrail bracket and mounting plate to the appliance:
A mounting plate, bracket, and screws to attach the bracket to the plate are provided. The DINrail bracket
clips to a DINrail with the curved part to the top. The ACCES Rugged 8-Port Appliance has metal tabs on
the rear side that fit into matching slots in the mounting plate.
The bracket can be attached to the mounting plate in one of four positions. This gives you options to mount
the appliance to the rail in a variety of positions to give you the best access to the front and rear panels:
lFront or rear facing up or down
lFront or rear facing right or left
Tip: If you are mounting the ACCES Rugged 8-Port Appliance to a DINrail, determine the correct
orientation of the bracket to the mounting plate and install the bracket on the mounting plate
before attaching the mounting plate to the appliance. This makes it easier to ensure that the
appliance will be installed in an optimal position.
Mounting an ACCES Rugged 8-Port Appliance 11

1. Determine the position you want the DINrail bracket attached to the mounting plate.
2. Align the DINrail bracket to the pre-drilled threaded holes at the correct orientation on the mounting
plate and attach using the 4 (four) flat-head screws provided in the plastic bag labeled DINrail#1. The
tabs on the back of the of the appliance fit into the slots on one side of the bracket only.
jIndicates the tabs on the mounting plate which fit in to the slots on the rear of the appliance.
kIndicates the top edge of the DINmounting bracket.
The example orientation places the appliance on the mounting bracket so that the front of the
appliance is facing up.
Mounting an ACCES Rugged 8-Port Appliance 12

3. Mount the appliance on the mounting plate with the front and rear correctly oriented with the DINrail
bracket using the 4 (four) round-head screws provided in the plastic bag labeled DINrail#2, as shown
below.
jIndicates the slots on the rear of the appliance into which the tabs on the mounting plate fit.
4. Clip the appliance to the DINrail with the DINrail bracket on the mounting plate correctly aligned so
the front panel LED indicators are visible and the rear panel connections are accessible.
CAUTION — The device must be mounted as instructed or any issues that arise will not be covered
by the warranty.
Mounting an ACCES Rugged 8-Port Appliance 13

Connecting an ACCES Rugged 8-Port Appliance
to a Power Supply
The ACCES Rugged 8-Port Appliance can be powered by any suitable 9–32 volt DC100W (min) power
supply using the provided power cable.
The provided power cable has a connector at one end that plugs into the power connector on the rear of
the appliance, and three wires at the tail end labeled ACC (accessory), VCC, and GND.
To make a permanent power connection ( unswitched ), connect both the ACC and VCC wire to the positive
side of the power source. Connect the ground wire to the ground side of the power source.
To connect to a switched power signal (like a vehicle accessory signal in a vehicle), use the ACC wire. The
system will turn ON when the ACC wire is connected to the positive side of the power source. The system
will go into low-power standby mode when the ACC wire is disconnected from the positive side of the
power source.
Connecting an ACCES Rugged 8-Port Appliance to a Power Supply 14

Starting the ACCES Rugged 8-Port Appliance for
the First Time
Install the ACCES Rugged 8-Port Appliance in a location free of dust and particles, vibration, and within the
specified operating temperature range. Otherwise any issues that arise will not be covered by the warranty.
You must configure the device for the first time before connecting it to your security network.
Important: If static IPs are required, a laptop computer is required to manually configure the IP
address for the device. Ensure the laptop is not assigned any of these IP addresses: 169.254.100.99
or 169.254.100.100, and has an IP subnet mask of 255.255.0.0.
1. Connect power to the device and wait for it to start up. It may take several minutes to start up the first
time it is powered on.
Check that the appliance LED indicators display the correct status. See LEDIndicators on page31 for
more information.
2. If you are configuring the device with a static IP address, connect a DHCP enabled port on your
configuring laptop with an Ethernet cable directly to the camera network (eth0) port on the device.
Otherwise, connect the device to the corporate network using the corporate network (eth1) port.
3. On the connected laptop or network workstation, discover the appliance. Use File Explorer on a
Windows computer or Finder® on a Macintosh computer.
You are looking for a network device labeled “VMA-RPA-RGD-8Px-<serial number>". If you cannot
locate the appliance, see Troubleshooting on page45.
4. Click to open the device in a supported web browser. For a list of supported web browsers, see
System Requirements on page9.
Important: The ACCES Rugged 8-Port Appliance is configured with a self-signed certificate,
which generates a connection warning in the web browser.
Starting the ACCES Rugged 8-Port Appliance for the First Time 15

5. Click past any connection messages displayed by the browser. You will see two warning messages
that differ slightly depending on the browser. If the browser is:
lChrome—Click Advanced on the first screen and Proceed to <IPaddress>(unsafe) on the
second screen.
lFirefox—Click Advanced on the first screen and Add Exception on the second screen, check
Permanently store this exception, and click Confirm Security Exception.
6. You will see a security warning from the browser informing you that the connection between the
WebUI and the device is untrusted because the device is using a self-signed Web Certificate. This is
expected and you can safely ignore the warning and proceed to the ACCESAdmin Web UI.
The level of security provided by the certificates included with the device should be sufficient for
any organization that does not deploy a Public Key Infrastructure (PKI) on its internal servers.
Important: For organizations that deploy their own PKI, the device's certificates can be
managed from the ACCESAdmin Web UI after the device is installed and powered. The
default self-signed Web Certificate can be replaced, signed certificates from Certificate
Authorities (CAs) that are not provided with the device can be added, and the signed
certificates from CAs for public servers such as Google Mail that are provided with device
can be disabled. For more information, see Managing Certificates on page33
7. When you are prompted by the Web Interface, enter a new password for the administrator username.
The Strength meter measures the complexity of your password: Red is too simple, yellow is
reasonably complex, and green is complex. Complexity measures the difficulty to discover your
password, not how secure your password is. A complex password is recommended.
The page refreshes and you are prompted to log in.
8. Enter administrator as the username and your new password.
The Dashboard panel of the Web Interface is displayed.
9. Set the language for the Web Interface, a user-friendly hostname, and the time zone. In the navigation
sidebar, click Device to open the Device panel . In the:
a. General pane, select the Language from the drop-down.
b. Hostname pane, optionally replace the serial number of the appliance with a descriptive
hostname for the appliance.
c. Time pane, specify the Time Zone and identify the time source in the NTP drop-down and
Servers list.
For more information see Rebooting the Device and Managing Device Settings on page22.
Starting the ACCES Rugged 8-Port Appliance for the First Time 16

10. Select how the appliance obtains IPaddresses from the network. On the navigation sidebar, click
Network to open the Network panel. For each network port used, select Automatic or manually enter
the settings.
For more information, see Connecting the Device to Users and Cameras on page25.
11. If a laptop was used to configure the device:
a. Connect an Ethernet cable from the device to the corporate network port.
b. Disconnect the configuring laptop from the camera network port.
12. Connect the cameras to the PoE ports.
For more information about the Web Interface, see Configuring the Appliance on page18
You are now ready to connect the ACCES Rugged 8-Port Appliance to an ACC site. You can then configure
the device and cameras for daily operation through the AvigilonControl Center Client software. For more
information, see Connecting to ACC Software and ACS on page29.
Starting the ACCES Rugged 8-Port Appliance for the First Time 17

Configuring the Appliance
The ACCES Rugged 8-Port Appliance can be configured through the ACCESAdmin Web UI that is
accessible from any compatible browser on the network. The ACCESAdmin Web UI allows you to
configure the ACCES Rugged 8-Port Appliance server settings, set how the server keeps time, and allows
you to remotely restart or upgrade the server. It also allows you to download the ACC Client software to the
workstation you are using to access the ACCESAdmin Web UI.
Start backing up the system settings for the recorder after you configure it. These settings include the ACC
password, and the settings for the camera connections. For more information on backing up the site and
server configurations, see the Avigilon ACC Client User Guide.
Throughout this section, the term device is used to identify the appliance.
Launching the ACCESAdmin Web UI
You can access the ACCESAdmin Web UI from a network workstation with network access to the device.
The first time you access the ACCESAdmin Web UI of your device, use one of the following methods:
lDiscovering the Device
1. Open the Network tab in File Explorer (Windows) or Finder (Macintosh) to locate the device.
You are looking for a network device labeled “VMA-RPA-RGD-8Px-<serial number>".
2. Right click and select View Device Webpage to open the device sign in page in your default
web browser.
lUsing the IP Address or Hostname
1. Open a web browser from a network workstation with network access to the device.
2. Enter its IP address or hostname into the web browser to open the device sign in page:
https://<Device IP address >|<Device hostname>/
For example: https://169.254.100.100/ or https://my_AvigilonDevice/ ,
where my_AvigilonDevice/ is the hostname configured in the Device panel.
Note: If you forgot the IPaddress or hostname that was configured during the
installation process, the information is listed in the ACC Client software, in the server
Setup tab.
Tip: Bookmark the URLof sign-in web page for the device.
To log in to and out of the ACCESAdmin Web UI:
Configuring the Appliance 18

1. To log in, enter the ACCESAdmin Web UI username and password.
The username is always administrator. Use the password you configured when you logged in to
the device for the first time. For more information, see Starting the ACCES Rugged 8-Port Appliance
for the First Time on page15.
The username is always administrator. Use the password you configured when you logged in to
the device for the first time. For more information, see Starting the ACCES Rugged 8-Port Appliance
for the First Time on page15.
The ACCESAdmin Web UI launch page is displayed in your web browser.
2. To log out of the ACCESAdmin Web UI, click the log out icon on the right side of the top banner.
On the ACCESAdmin Web UI launch page, Dashboard is selected in the side navigation bar, and the
Dashboard status panels are displayed:
lACC Server — Displays Running when the ACC Server software is operating; otherwise it displays
Stopped. The panel provides technical information about the device:site name, server name, server
ID,server version, software version, the number of available camera channels, and the maximum
number of ACC client instances allowed.
lSystem — Displays Ready when the device is fully operational, and Rebooting then Initializing when
the device is restarting. The panel provides technical information about your device:product name,
part number, serial number, and firmware version.
lNetwork — Displays information about the two uplink ports on the device. Click to open the
Network panel. See Connecting the Device to Users and Cameras on page25.
lPoE — Displays status information about each PoE port. Icons in the panel let you quickly see how
many ports are in use, their status, speed and whether the link is up or down. Click to open the PoE
Panel. See Viewing PoE Port Status on the next page.
Use the menu options under Services and System in the Dashboard navigation bar to access all the other
web interface panels.
lServices — Expand ACC in the left sidebar to navigate to
lThe Server page to control the ACC Server on the device. See Managing ACC Services and
Storage on page21
lThe Logs page to view ACC Server service logs. See Providing Service Logs for Support on
page21.
lSystem — Access the five options to configure the device and view its status:
lDevice. See:
lRebooting the Device and Managing Device Settings on page22
lUpgrading the Firmware on page36
lManaging Certificates on page33
lStorage. See Monitoring and Disconnecting the Storage SSD on page23.
lNetwork. See Connecting the Device to Users and Cameras on page25.
Launching the ACCESAdmin Web UI 19

lPoE. See:
lAssigning a PoE Power Budget on page26.
lBudgeting PoE Power on page32
lLogs. See Providing Device Logs for Support on page27
Viewing PoE Port Status
The PoE panel displays a status for each port in the Status column. Statuses include the following:
Green Powered A PoE device is connected to the port and is operating normally.
High
powered
PoE+ is turned on.
Gray Disconnected There is no device connected to the port.
Unpowered The PoE port power is switched off from the PoE page in the ACCESAdmin
Web UI
Yellow Overloaded A PoE device is connected to the port but is not receiving power. This status
typically occurs when one port is overcurrent, or the device is requesting more
power than budgeted, etc.
Low current The device is getting low current from the port.
Red Error The device is in an error state.
Tip: If a camera is disconnected then reconnected to the device, you may need to refresh this page
to view the latest status and budget values.
Viewing PoE Port Status 20