Motorola MH7021 User manual

Quick Start
Guide
AC2200 Tri-Band Mesh WiFi
whole home WiFi system
add-on satellite

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Packaged with the system
Motorola Satellite
Power Adapter
(varies by region)
Ethernet Cable
Para una Guía de Inicio Rápido en español, por favor
vaya a
www.motorolanetwork.com/MH7021IR

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Let’s get started
The MH7021 is sold as an add-on to your existing Motorola
whole home WiFi system. If you do not already have the
system, you will need to purchase MH7022 (Router plus one
Satellite) or MH7023 (Router plus two Satellites) prior to
installing this additional Satellite. You may connect up to 3
Satellites to your existing Router.
If you used the MotoManage™app to setup the Motorola
whole home WiFi system, you can easily add a Satellite by
following the steps below.
If you did not use the app to setup your network, you can add
the Satellite manually. In that case, skip to the section Add
your Satellite manually on the next page.
-
1Open the MotoManage app and login to your account.
2Click Settings at the bottom of the app. Then click on Add
Mesh Satellite or Router.
3You will then be asked to scan the QR code on the back of
your Satellite. Follow the steps to install your Satellite.
Sample label:
If you have any problems installing your Satellite, please see
the Troubleshooting section at the end of this guide.

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Add your Satellite manually
If you are not using the MotoManage app, you will need to
configure the Satellite manually. Follow the steps below to add
a Satellite to your existing whole home network.
1Place the Satellite near your Router and plug the included
Ethernet cable into the Router’s LAN port and the LAN
port of the Satellite. Your Router should already be
powered on and connected to the Internet.
2Now, connect the supplied power adapter between the
Satellite’s power jack and an electrical outlet. The Motorola
logo on the front of the unit should start blinking green
while the device powers up. If the logo is not blinking
green, check that the On/Off button on the back panel is
pushed in. The logo will switch to blinking blue while it is
pairing with the Router.
3Once the Satellite has paired with the Router, the Motorola
logo will turn solid green. This process can take up to 5
minutes. Then you can unplug the Ethernet cable and
move the Satellite to where you plan to locate it. Continue
below to Positioning the Satellites around your home for
help on doing this.
If the Motorola logo does not turn solid green see the
Troubleshooting section at the end of this guide.

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Positioning the Satellites around your
home
When adding another Satellite we recommend placing your
Satellites in opposite corners of your house, but still within
range of your Router.

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1When you place your Satellite, first connect the supplied
power adapter between the Satellite’s power adapter and
a working electrical outlet. The Satellite’s Motorola logo on
the front of the unit should be blinking green while the unit
powers up. If the logo is not blinking green, check that the
On/Off button on the back panel is pushed in.
2The Satellite will attempt to sync with the Router. While
attempting to sync, the Motorola logo will blink blue. If it
continues to blink blue after five minutes, this means your
Satellite is out of range. If so, move the Satellite closer to
the Router.
After the Satellite pairs with the Router, the Motorola logo
will turn either green or amber. If the logo turns green, the
connection between the Router and the Satellite is strong.
If the logo turns amber, the connection to the Router is
weak. We recommend moving the Satellite closer to the
Router to improve the signal.
Congratulations! You have successfully added an additional
Satellite to your Motorola whole home WiFi network.

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Rear Panel
ON/OFF button and POWER jack
Press the power button in until it clicks for ON. Connect the supplied
power adapter between the power jack and an electrical outlet.
WAN/LAN and LAN ports
On the Router unit, the WAN/LAN port is a WAN port. Use this port to
connect your Router to your modem’s LAN port. On the Satellite unit,
the WAN/LAN port is a LAN port. You can connect a computer, smart
TV/media player, game station, or other Ethernet-capable device to
any LAN port.
WPS button
Most users will not use the WPS button. It is not needed to set up your
WiFi. Commonly used to connect WiFi printers but not required.
RESET button
The reset button is located on the bottom of the unit. If you need to
reset your unit, press this button using a small object such as a
paperclip for 10 seconds.

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Front Panel Light
The Motorola Logo on the front of the units will change colors
to indicate the status.
COLOR
DESCRIPTION
Solid Green
Router: Router is connected to the
Internet.
Satellite: Paired to the Router with a
strong signal.
Blinking Green
Both: Unit is powering up.
Router only: After power up, Router not
connected to the Internet.
Blinking Blue
Satellite only: Satellite is trying to pair with
the Router.
Solid Amber
Satellite only: Connected with a weak signal.
Blinking Amber
Both: WPS is active and in discovery
mode or the software is
being upgraded.

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Troubleshooting Tips
My Satellite will not pair with my Router and I’m using the
app.
•If the light continues to blink green or blue, the devices are too
far apart. Try moving the Satellite closer to the Router.
•If the light is off, check that the Satellite’s power adapter is
plugged into a live outlet, and the power button is pushed in.
•Power cycle your Satellite and see if it connects.
•You may need to manually add your Satellite to your network.
Please see Add your Satellite manually earlier in this guide.
My Satellite will not pair with the Router when using the
included Ethernet cable.
•Check that the Ethernet cable on the Router is firmly plugged
into the LAN port of the Router and the other end of the cable
is plugged into the LAN port of the Satellite.
•Make sure your Router is powered on before powering on the
Satellite.
•Turn off both the Router and the Satellite. Now turn on the
Router wait 1 minute and turn on the Satellite.
•The Ethernet cable may be bad, replace the cable with a
known working cable.
The light on the Satellite keeps blinking green or blue.
•Your Satellite has not paired with the Router. Try moving the
Satellite closer to the Router. It can take up to five minutes for
it to pair.
What if I am connected wirelessly but my connection seems
slow or keeps dropping?
•Wireless range can be limited by a variety of issues, including
weak wireless clients and challenging building configurations.
You may need to reposition your units to improve the
coverage in your home.
•Avoid interference from Bluetooth headsets and stereos,
microwave ovens, WiFi-capable printers, and 2.4 GHz cordless

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phones and base stations. Try not to put the Router or
Satellite(s) close to these types of interfering devices.
•You may need another Satellite unit to provide coverage
throughout your home. The MH7021 is a single Satellite unit
designed to work with the MH7022 or MH7023 whole home
WiFi systems.
What if I don’t know my Wireless Network Name/SSID or
Security Key/Password?
•The MotoManage app provides an easy way for you to look up
or change your current Network Name and Password settings.
Otherwise, the default values are printed on the back label of
your Router. Use these unless you changed them. If you have a
device that connects wirelessly to the Router, it may show the
Wireless Network Name/SSID and Password. Do not use the
password on the back of the Satellite it will be different than
your network’s password.
•If all else fails, reset the device to factory defaults by pressing
the Reset button on the bottom of the case for 10 seconds. (A
paperclip helps.) You can then use the default values. You will
need to reconfigure your new Satellite if you do this.
Do you have any other questions? We have lots more
information at www.motorolanetwork.com/mentor

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We like to help.
Please visit our support Website or call our support specialists.
Our Website has our Motorola Mentor information, and also
provides returns and warranty information.
www.motorolanetwork.com/support
Email: [email protected]
Phone: [phone] or 617-753-0562
Our full-length user manual is available at
www.motorolanetwork.com/MH7022manual
Limited Warranty
MTRLC LLC warrants this product against defects in material
and workmanship for a warranty period of 2 years. To read the
full warranty, please go to
www.motorolanetwork.com/warranty
Label Symbols
SYMBOL
INDICATES
DC voltage
AC voltage
For indoor use only
Class II equipment
Energy Efficiency Marking

Safety Precautions
These precautions help protect you and your MH7021.
Do not put the MH7021 or its power adapter in water, since
this is a shock hazard.
The MH7021 should normally be installed indoors. If you use it
outdoors, protect it from moisture and be careful about
temperature.
Your MH7021 should be operated in an environment that’s
between 32 and 104° Fahrenheit (0 to 40° Centigrade).
Your MH7021 should not be in a confined space. There should
be room for air flow around the top, front, and sides of the
MH7021.
Make sure to use your MH7021’s power adapter and a
compatible electrical outlet.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.
Additional FCC and Regulatory Compliance information can be
found at www.motorolanetwork.com/MH7022manual .
MTRLC LLC PO Box 121147 Boston, MA 02112-114
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC. and are used under license. All other trademarks are the property
of their respective owners. All rights reserved.
27821-EL-A/1310