Motorola MH7021 User manual

Quick Start
Guide
AC2200 Tri-Band Mesh WiFi
whole home WiFi system

1
Packaged with the system
Motorola Router
Motorola Satellite
Ethernet Cable
Power Adapter
(varies by region)
MH7021 is the model number for each Router and Satellite unit.
MH7022 includes 1 Router, 1 Satellite, and 2 power adapters.
MH7023 includes 1 Router, 2 Satellites and 3 power adapters.
Para una Guía de Inicio Rápido en español, por favor
vaya a
www.motorolanetwork.com/MH7022IR

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Let’s get started
We highly recommend you use the MotoManage™app to
configure your Motorola whole home WiFi system. In addition
to setting up your system, the app provides advanced security
for all your devices, the ability to monitor and control your
WiFi network remotely, advanced parental controls, and many
other features. If you don’t want to use the app, you can also
set the system up manually. In that case, skip to the section
Setup your Network Manually on the next page.
1Download the MotoManage™app from the App Store or
Google Play to set up and manage your network.
2Open the app and follow the steps to install your devices.
3In the app, when asked, scan the QR code on the back of
the device labeled Router and follow the steps.
Sample label:
4The app will then ask you if you want to install a Satellite.
Scan the QR code for the device labeled Satellite. If you
have additional Satellites, you will repeat this process for
each one. Follow the steps in the app to configure the
units.
5Now enjoy the app. You can easily elect to keep your
original WiFi name and password, as we recommend.
The app includes basic and advanced features, which are all
available free of charge for the first month. After that you will
be able to decide whether you’d like to keep the advanced
features for a small monthly fee.

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Setup your network manually
If you are not using the MotoManage app, you will need to set
up your whole home WiFi system manually. First you need to
place and install the Router and Satellite in your home.
1Take the unit labeled Router and place it near your cable
modem, DSL modem, fiber optic modem, or an in-building
Ethernet network used for Internet access.
2Plug the included Ethernet cable between the WAN/LAN
port on your unit marked Router and the LAN port of your
modem or the Ethernet jack of your in-building network.
3If you are using a modem, switch the power of the modem
off now. (For some modem/routers, this requires you to
remove a backup battery.) After the modem is off for at
least 10 seconds, switch it back on. (If you removed a
backup battery, plug the battery back in first.)
4Now, connect the supplied power adapter between the
Router’s power jack and an electrical outlet. The Motorola
logo on the front of the unit should start blinking green
while the unit powers up. If the logo is not blinking green,
check that the On/Off button on the back panel is pushed
in. Wait for the Motorola logo to become solid green. This
may take up to 2 minutes. If the Motorola logo does not
stop blinking please see the Troubleshooting section at
the end of this guide.

4
Positioning the satellites around your
home
If you have one Satellite we recommend placing the Satellite
halfway between the Router and the area which needs
additional WiFi coverage. Note that the Satellite must be
within range of your Router’s WiFi signal in order to sync with
the Router.
If you have 2 Satellites we recommend placing your Satellites
in opposite corners of your house, but still within range of your
Router.
1To setup the Satellite(s), first connect the supplied power
adapter between the Satellite’s power adapter and a
working electrical outlet. The Satellite’s Motorola logo on
the front of the unit should be blinking green while the unit
powers up. If the logo is not blinking green, check that the
On/Off button on the back panel is pushed in.

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2The Satellite will power up and attempt to sync with the
Router. While attempting to sync, the Motorola logo will
blink blue. If it continues to blink blue after five minutes,
this means your Satellite is out of range. If so, move the
Satellite closer to the Router.
After the Satellite syncs with the Router, the Motorola logo
will turn either green or amber. If the logo turns green, the
connection between the Router and the Satellite is strong.
If the logo turns amber, the connection to the Router is
weak. We recommend moving the Satellite closer to the
Router to improve the signal.
Congratulations! You can now connect your wireless devices
to your WiFi network. The default wireless network name and
password are found on the label on the back of your units. If
you wish to change these defaults, you can do this in the
MotoManage app or see the full length manual online at
www.motorolanetwork.com/MH7022manual .

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Rear Panel
ON/OFF button and POWER jack
Press the power button in until it clicks for ON. Connect the supplied
power adapter between the power jack and an electrical outlet.
WAN/LAN and LAN ports
On the Router unit, the WAN/LAN port is a WAN port. Use this port to
connect your Router to your modem’s LAN port. On the Satellite unit,
the WAN/LAN port is a LAN port. You can connect a computer, smart
TV/media player, game station, or other Ethernet-capable device to
any LAN port.
WPS button
Most users will not use the WPS button. It is not needed to set up your
WiFi.
RESET button
The reset button is located on the bottom of the unit. If you need to
reset your unit, press this button using a small object such as a
paperclip for 10 seconds.

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Front Panel Light
The Motorola Logo on the front of the units will change colors
to indicate the status.
COLOR
DESCRIPTION
Solid Green
Router: Connected to your modem.
Satellite: Paired to the router with a
strong signal.
Blinking Green
Both: Unit is powering up.
Router only: After power up, WAN port not
connected.
Blinking Blue
Satellite only: Satellite is trying to pair with
the Router.
Solid Amber
Satellite only: Connected with a weak signal.
Blinking Amber
Both: WPS is active and in discovery
mode or the software is
being upgraded.

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Troubleshooting Tips
What if I can’t make an Internet connection right after
installation?
•First turn the modem that provides your Internet connection
off for at least 8 seconds, then on, to see if that fixes the
problem.
•Check that the Router’s power adapter is plugged into a live
outlet, and the power button is pushed in.
•Check that the Router’s Ethernet cable is securely plugged into
the WAN/LAN port and that other end of the cable is plugged
into your modem’s LAN port.
•Try plugging an Ethernet cable from your computer or laptop
to the LAN port of the Router. If you can access the Internet
through your computer than the problem is with your wireless
client. Verify that your wireless device has selected the correct
WiFi network and it logged in correctly.
•Try connecting directly to the modem, to verify that the
modem is online.
The light on the Router keeps blinking green?
•Check that the Ethernet cable on the Router is firmly plugged
into the WAN/LAN port of the Router and the other end of the
cable is plugged into the LAN port of the modem.
•Verify that the modem is powered on and connected to the
Internet.
•The Ethernet cable may be bad, replace the cable with a
known working cable.
The light on the Satellite keeps blinking blue?
•Your Satellite has not paired with the Router. Try moving the
Satellite closer to the Router. It can take up to five minutes for
it to pair.

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What if I am connected wirelessly but my connection seems
slow or keeps dropping?
•Wireless range can be limited by a variety of issues, including
weak wireless clients and challenging building configurations.
You may need to reposition your units to improve the
coverage in your home.
•Avoid interference from Bluetooth headsets and stereos,
microwave ovens, WiFi-capable printers, and 2.4 GHz cordless
phones and base stations. Try not to put the Router or
Satellite(s) close to these types of interfering devices.
•You may need another Satellite unit to provide coverage
throughout your home. The MH7021 is a single Satellite unit
designed to work with the MH7022 or MH7023 whole home
WiFi systems.
What if I don’t know my Wireless Network Name/SSID or
Security Key/Password?
•The MotoManage app provides an easy way for you to look up
or change your current Network Name and Password settings.
Otherwise, the default values are printed on the back label of
your unit. Use these unless you changed them. If you have a
device that connects wirelessly to the Router, it may show the
Wireless Network Name/SSID and Password.
•If all else fails, reset the device to factory defaults by pressing
the Reset button on the bottom of the case for 10 seconds. (A
paperclip helps.) You can then use the default values.
Do you have any other questions? We have lots more
information at www.motorolanetwork.com/mentor

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We like to help.
Please visit our support Website or call our support specialists.
Our Website has our Motorola Mentor information, and also
provides returns and warranty information.
www.motorolanetwork.com/support
Email: [email protected]
Phone: [phone] or 617-753-0562
Our full-length user manual is available at
www.motorolanetwork.com/MH7022manual
Limited Warranty
MTRLC LLC warrants this product against defects in material
and workmanship for a warranty period of 2 years. To read the
full warranty, please go to
www.motorolanetwork.com/warranty
Label Symbols
SYMBOL
INDICATES
DC voltage
AC voltage
For indoor use only
Class II equipment
Energy Efficiency Marking

Safety Precautions
These precautions help protect you and your MH7021.
Do not put the MH7021 or its power adapter in water, since
this is a shock hazard.
The MH7021 should normally be installed indoors. If you use it
outdoors, protect it from moisture and be careful about
temperature.
Your MH7021 should be operated in an environment that’s
between 32 and 104° Fahrenheit (0 to 40° Centigrade).
Your MH7021 should not be in a confined space. There should
be room for air flow around the top, front, and sides of the
MH7021.
Make sure to use your MH7021’s power adapter and a
compatible electrical outlet.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.
Additional FCC and Regulatory Compliance information can be
found at www.motorolanetwork.com/MH7022manual .
MTRLC LLC PO Box 121147 Boston, MA 02112
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC. and are used under license. All other trademarks are the property
of their respective owners. All rights reserved.
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