Motorola Avigilon 2.0C-H5A-B1 User manual

Installation Guide
Avigilon H5A Box Camera Models:
2.0C-H5A-B1 2.0C-H5A-B2 2.0C-H5A-B3
4.0C-H5A-B2 4.0C-H5A-B3 6.0C-H5A-B2
8.0C-H5A-B2

Legal Notices
©2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon
Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property
rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H5A-B-A
Revision: 2 - EN
20191224
ii

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lDo not use near water or expose to dripping or splashing.
lDo not place objects filled with liquids above the device.
lDo not expose to rain or moisture.
lFor indoor use only.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class2” or “LPS” or
“Limited Power Source” with output rated 12VDC or 24VAC, 7W min. or Power over Ethernet (PoE),
rated 48VDC, 7W min.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture,
does not operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may
cause permanent damage to the image sensor.
iii

lUse only UL-listed mounting bracket suitable for the mounting surface and minimum 0.7 kg (1.6 lb)
weight.
lUse of controls or adjustments or performance of procedures other than those specified in this
document may result in hazardous radiation exposure.
lIf used outdoors, an approved outdoor mounting adapter or enclosure is required. Consult with
Avigilon for more information.
iv

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
v

Table of Contents
Overview 1
Front View 1
Rear View 2
Installation 4
Required Tools and Materials 4
Camera Package Contents 4
Installation Steps 4
Mounting the Camera 4
Connecting Cables 4
Initializing a Camera Username and Password 5
(Optional) Using the USB Wi-Fi Adapter 6
Assigning an IP Address 6
Accessing the Live VideoStream 7
Aiming and Focusing the Camera 7
(Optional) Configuring SD Card Storage 8
Configuring the Camera 8
For More Information 8
Cable Connections 9
Connecting External Power 9
Connecting to External Devices 9
Connecting to Microphones, Speakers, and Video Monitors 10
Connection Status LED Indicator 12
Resetting to Factory Default Settings 13
Setting the IP Address Using the ARP/Ping Method 14
Limited Warranty and Technical Support 15
vi

Overview
Front View
1. Camera mounts
Provides mounting points for the camera. Mounts accept 1/4”-20 x 5/16" max thread UNC bolts
commonly found on tripods and mounting brackets.
2. Serial number tag
Device information, product serial number and part number label.
Overview 1

Rear View
1. I/O connector block
Provides connections to external input/output devices.
2. Audio/video connector
Accepts a mini-jack connector (3.5 mm).
3. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED
Indicator on page12.
4. Link LED indicator
Indicates if there is an active connection in the Ethernet port.
5. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
6. Power connector block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity.
Only required when Power over Ethernet is not available.
7. SD card slot
Rear View 2

Accepts an SD card for onboard storage.
8. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
Rear View 3

Installation
Required Tools and Materials
lSmall slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using
Power over Ethernet.
lMounting bracket, enclosure or tripod.
Camera Package Contents
lAvigilon H5A IP Box Camera
Installation Steps
Complete the following sections to install the device.
Mounting the Camera
Camera mounting points are provided on both the top and bottom of the camera body. Use these mounting
points to mount the camera on a bracket, in an enclosure, or on a tripod. The mounting points have ¼”-20
UNC threaded holes which allow them to accept standard photographic mounting bolts.
Consult the installation instructions provided with the bracket, enclosure or tripod for detailed mounting
instructions.
WARNING — Use only UL-listed mounting bracket suitable for the mounting surface and minimum
0.7 kg (1.6 lb) weight.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
To connect the cables required for proper operation, complete the following:
1. If external input or output devices are part of the installation (for example: door contacts, relays, etc.),
connect the devices to the I/O connector block.
2. If an external microphone needs to be connected to the camera, connect the device to the camera
A/V connector.
For more information see Connecting to Microphones, Speakers, and Video Monitors on page10.
3. (2.0 megapixel models only) If an external video monitor needs to be connected to the camera,
connect the device to the camera A/V Connector.
Installation 4

For more information see Connecting to Microphones, Speakers, and Video Monitors on page10.
4. Connect power using one of the following methods:
oPower over Ethernet (PoE) Class 3 — If PoE is available, the LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source to the power
connector block.
5. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
6. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page12.
Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web
interface. If the camera is in the factory default state you will be redirected to the Add a new user
page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
lCamera Configuration Tool version 1.4.4 or later: cameras discovered in the factory default state will
be identified by . Select the Admin Users tab to create the first user. For more information, see
the Avigilon Camera Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to
the Create Administrator User page to create the first user. For more information, see Avigilon USB
Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilon Blue service v3.0 or later: when adding a camera you will be asked to create a new user for
cameras in the factory default state. For more information, see the Avigilon Blue Subscriber or Dealer
User Guides.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, Camera Configuration Tool, or USB Wifi Adapter before
you connect to the 3rd party VMS.
Initializing a Camera Username and Password 5

(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the
camera's mobile web interface.
After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface
from any mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi
Adapter System User Guide.
Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi
Adapter is plugged in.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter above.
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page14.
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
(Optional) Using the USB Wi-Fi Adapter 6

lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page5.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on the previous page.
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page5.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Aiming and Focusing the Camera
Use the camera web browser interface or the Avigilon Control Center software to aim and focus the camera.
Consult the software user guide for more information.
1. In the Image and Display settings area, use the Zoom controls to set the zoom position for the
camera.
2. Focus the camera:
a. Click Auto Focus to focus the lens.
b. If the preferred focus was not achieved, use the focus near and far buttons to adjust the focus.
Accessing the Live VideoStream 7

(Optional) Configuring SD Card Storage
To use the camera's SD card storage feature, you must insert an SD card into the card slot.
It is recommended that the SD card have a capacity of 8GB or more and a write speed of class 10 or better.
If the SD card does not meet the recommended capacity or write speed, the recording performance may
suffer and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see
the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
Configuring the Camera
Once installed, use one of the following methods to configure the camera:
lIf you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera.
For more information, see Avigilon USB Wi-Fi Adapter System User Guide.
lIf you have installed multiple cameras, you can use the Avigilon Camera Configuration Tool to
configure common settings. For more information, see the Avigilon Camera Configuration Tool User
Guide.
lIf the camera is connected to the Avigilon Control Center system, you can use the client software to
configure the camera. For more information, see the Avigilon Control Center Client User Guide.
lIf the camera is connected to a third-party network management system, you can configure the
camera's specialty features in the camera's web browser interface. For more information, see the
Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center Client User Guide
lWeb Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras
lAvigilon USB Wi-Fi Adapter System User Guide
lAvigilon Camera Configuration Tool User Guide
lDesigning a Site with Avigilon Video Analytics
These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support-and-
downloads.
(Optional) Configuring SD Card Storage 8

Cable Connections
Connecting External Power
If PoE is not available, the camera needs to be powered through the removable power connector block.
Refer to the diagrams in this guide for the location of the power connector block.
The power consumption information is listed in the product specifications.
To connect power to the power connector block, complete the following steps:
1. Remove the power connector block from the camera.
2. Remove the insulation from ¼” (6mm) of the power wires. Do not nick or damage the wires.
3. Insert the two power wires into the two terminals on the power connector block. The connection can
be made with either polarity.
Use a small slotted (5/64” or 2mm blade width) screwdriver to loosen and tighten the terminals.
4. Attach the power connector block back into the camera.
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2”
or “LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 8 W min. or PoE rated 48
VDC, 7 W min.
Connecting to External Devices
External devices are connected to the camera through the I/O terminal block. The pinout for the I/O terminal
block is shown in the following diagram:
Cable Connections 9

Figure 1: Example application.
1. Ground
2. Relay Input — To activate, connect the Input to the Ground pin. To deactivate, leave disconnected or
apply between 3-15 V.
3. Relay Output — When active, Output is internally connected with the Ground pin. Circuit is open when
inactive. Maximum load is 25 VDC, 120 mA.
4. RS-485 A — Non-inverting RS-485 pin for controlling external equipment.
5. RS-485 B — Inverting RS-485 pin for controlling external equipment.
l0 — External Device
l* — Relay
l** — Switch
Connecting to Microphones, Speakers, and Video
Monitors
The camera can be connected to an external microphone, speaker and video monitor through the mini-jack
(3.5 mm) audio/video connector (Avigilon part number CM-AC-AVIO1).
Only the 2.0 megapixel models can be connected to an external video monitor through the A/V connector.
Connecting to Microphones, Speakers, and Video Monitors 10

Note: The camera only supports line level mono audio input and an NTSC or PAL video output.
The video output signal is determined by the camera flicker control setting. When the camera flicker control
is set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output
signal is PAL. Use the Camera Installation Tool to configure the camera’s flicker control in the Image and
Display setup.
The pinout for the connector is shown in the following diagram:
The wiring for the connector pinout is shown in the following table:
Pin Purpose Wire
1 Audio IN Red
2 Composite Video OUT Black
3 GND Yellow
4 Audio OUT Green
Connecting to Microphones, Speakers, and Video Monitors 11

Connection Status LED Indicator
Once connected to the network, the Connection Status LED indicator will display the progress in connecting
to the Network Video Management software.
The following table describes what the LED indicator shows:
Connection State Connection Status
LED Indicator
Description
Obtaining
IPAddress
One short flash
every second
Attempting to obtain an IP address.
Discoverable Two short flashes
every second
Obtained an IPaddress but not connected to the
NetworkVideo Management software.
Upgrading
Firmware
Two short flashes
and one long flash
every second
Updating the firmware.
Connected On Connected to the Network Video Management software or an
ACC™ Server. The default connected setting can be changed
to Off using the camera's web user interface. For more
information see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
Connection Status LED Indicator 12

Resetting to Factory Default Settings
If the device no longer functions as expected, you can choose to reset the device to its factory default
settings.
Use the firmware revert button to reset the device. The firmware revert button is shown in the following
diagram:
For models that feature a microSDcard slot, resetting the camera will not affect video that has been
recorded to the microSD card.
Figure 2: The firmware revert button on the rear of the camera
1. Ensure the device is powered on.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. Release the button after three seconds.
CAUTION — Do not apply excessive force. Inserting the tool too far may damage the camera.
Resetting to Factory Default Settings 13

Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:
Note: The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping
method check box is selected in the camera's web browser interface. For more information, see
the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
a. arp -s <New Camera IP Address> <Camera MAC Address>
For example: arp -s 192.168.1.10 00-18-85-12-45-78
b. ping -l 123 -t <New Camera IP Address>
For example: ping -l 123 -t 192.168.1.10
3. Reboot the camera.
4. Close the Command Prompt window when you see the following message:
Reply from <New Camera IP Address>: ...
Setting the IP Address Using the ARP/Ping Method 14