Motorola Avigilon H4 Series User manual

Installation Guide
Avigilon™ H4 PTZ Dome Camera Models:
1.0C-H4PTZ-DP45 and 2.0C-H4PTZ-DP30

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 24 VAC +/- 10%, 80 VA min.; 24 VDC +/- 10%, 57 W min.; Power over
Ethernet (PoE) Plus IEEE802.3at compliant Power Sourcing Equipment (PSE) or 60W PoE PSE.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture,
does not operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
lThis product should be installed in restricted access locations.
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
ii

This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
Legal Notices
©2020,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
iii

and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4PTZ-DP-A
Revision: 5 - EN
20200124
iv

Table of Contents
Overview 1
Front View 1
Top View 2
Pendant Mount Adapter 3
Installation 4
Camera Package Contents 4
Installation Steps 4
Removing Protective Material Inside Dome Cover 4
(Optional) Configuring SD Card Storage 6
Installing the Pendant Wall Mount 6
Connecting Cables 9
Securing the PTZ Dome Camera 10
Initializing a Camera Username and Password 11
Assigning an IP Address 12
Accessing the Live VideoStream 13
For More Information 13
Cable Connections 14
Connecting External Power 14
Connecting to External Devices 14
Setting the Home Preset Position 17
Manually Returning to the Home Position 17
Automatically Returning to the Home Position 17
Connection Status LED Indicator 19
Resetting to Factory Default Settings 20
Setting the IP Address Using the ARP/Ping Method 21
Cleaning 22
Dome Bubble 22
Body 22
Specifications 23
Limited Warranty and Technical Support 25
v

Overview
Front View
1. SD card slot
Accepts an SD card for onboard storage.
2. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED
Indicator on page19.
3. Link LED indicator
Indicates if there is an active connection in the Ethernet port.
Overview 1

Top View
1. External power
Accepts an external power connection when Power over Ethernet is not available.
2. Lanyard anchor
The safety lanyard attaches to the anchor to prevent the camera from falling during installation.
3. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
4. External I/O
Provides connections to external input/output and audio devices.
Top View 2

Pendant Mount Adapter
1. Tamper resistant screws
Star captive screws to fix the dome camera to the mounting adapter.
2. 1-1/2” NPT mount adapter
Standard 1-1/2” NPT adapter for mounting the dome camera to a pendant mount bracket.
Pendant Mount Adapter 3

Installation
Camera Package Contents
Ensure the camera package contains the following:
lAvigilon H4 PTZ Dome Camera
lPTZMH-MT-NPTA1 kit:
o1 ½” male NPT adapter
lPTZMH-ACCS-CABL1 kit:
o1 ½” NPT locking nut
oT20 Torx key
oTeflon Sealing Tape
oRJ-45 crimp-on plug and weather-resistant housing
oExternal Power wiring harness
oExternal I/O wiring harness
Ensure the pendant wall mount (CM-MT-WALL1) package contains the following:
lPendant wall mount
lMounting template sticker
lT20 Pin-In star-shaped driver
l4 concrete anchors (#8-10)
l4 screws (#8 x 1.25)
lRJ-45 grommet piercing cap
lTeflon sealing tape
Installation Steps
Complete the following sections to install the device.
Removing Protective Material Inside Dome Cover
The PTZ dome camera is packaged with protective material inside the dome cover to prevent damage to
the camera and dome bubble during shipping. The protective material must be removed before the PTZ
dome camera is installed.
Installation 4

1. Remove the dome cover by loosening the screws that fix the cover to the base. Use the T20 star-
shaped key provided in the camera package.
Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints
may affect the overall image quality. Keep the protective covers on the outside of the dome
bubble until the installation is complete.
2. Remove the protective material inside the dome cover.
Removing Protective Material Inside Dome Cover 5

3. If you are planning to use onboard storage, insert an SD card into the SD card slot on the PTZ camera.
For more information, see (Optional) Configuring SD Card Storage below.
4. Attach the dome cover back to the base and tighten the screws.
(Optional) Configuring SD Card Storage
To use the camera's SD card storage feature, you must insert an SD card into the card slot.
It is recommended that the SD card have a capacity of 8GB or more and a write speed of class 610 or
better. If the SD card does not meet the recommended capacity or write speed, the recording performance
may suffer and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see
the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
Installing the Pendant Wall Mount
1. Determine where the cables will enter the pendant wall mount.
lIf the cables will be pulled from inside the mounting surface, use the cable entry hole at the
rear of the pendant wall mount.
lIf the cables will be coming out of an external conduit pipe, use the 3/4” NPT pipe entry hole
on the bottom of the pendant wall mount.
2. Use the provided mounting template to drill four mounting holes into the mounting surface.
lIf you are using the rear cable entry hole, also drill the cable entry hole into the mounting
surface.
(Optional) Configuring SD Card Storage 6

3. Fasten the pendant wall mount bracket to the mounting surface.
4. Insert the pendant wall mount over the bracket mounting tabs.
5. Pull the required cables through the preferred cable entry hole on the pendant wall mount.
lIf you are using the pipe entry hole, pull the cables through the pipe conduit then the wall
mount. Next, apply thread seal tape to the pipe conduit and screw it into the pipe entry hole.
Installing the Pendant Wall Mount 7

6. Tighten the wall mount screws to secure the wall mount to the bracket. Use the T20 star-shaped key
provided in the camera package.
7. Wrap the thread of the NPT adapter with the supplied thread-sealing tape to create a water tight seal
around the camera connection. There should be three to five turns around the entire threaded
surface.
When applying the thread-sealing tape, wrap the tape clockwise.
This will ensure the tape does not unravel when installing the mating parts together.
Tip: Always apply thread-sealing tape to threaded mounts to help prevent the threads from
binding.
Installing the Pendant Wall Mount 8

8. Loosely thread the lock nut onto the NPT adapter, then secure the NPT adapter into the pendant wall
mount.
9. Connect the safety lanyard from inside the NPT mount adapter to the anchor on the PTZ dome
camera.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
To connect the cables required for proper operation, complete the following:
1. Make sure the safety lanyard is connected to the PTZ dome camera.
2. If there are external input or output devices that need to be connected to the camera (for example:
door contacts, relays, analog video, speakers, etc.), connect the devices to the camera I/O connector
cable.
Connecting Cables 9

3. Connect power using one of the following methods:
lPower over Ethernet (PoE) Plus IEEE 802.3at Class 4 — Connect a PoE Plus compliant injector
or switch to the Ethernet network cable.
l60W PoE Injector (POE-INJ2-60W) — Connect an Ethernet network cable to the injector.
lCisco® UPoE capable switch, supporting 60 W over 4 pairs. Note that the Cisco switch must be
configured with the Force Four Pair option enabled.
lExternal Power — Connect an auxiliary power source that supports up to 60 W.
For more information, see Connecting External Power on page14.
4. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
5. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page19.
Securing the PTZ Dome Camera
After the cable connections have been made, secure the PTZ dome camera to the mount.
1. Attach the dome to the NPT adapter.
a. Push the PTZ dome camera into the 1 1/2” NPT mount adapter.
Note: Be careful not to trap any cables between the dome camera housing and the
mount adapter.
b. Once the dome is aligned to the NPT adapter, turn the dome until it locks into place.
2. Use the Torx key provided with the dome camera to tighten the screws in the mount adapter.
Adjust the NPT adapter as needed to reach all the screws.
Securing the PTZ Dome Camera 10

3. Make sure the mount adapter is secured, then tighten the lock nut to fix the dome camera to its final
position.
Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web
interface. If the camera is in the factory default state you will be redirected to the Add a new user
page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
Initializing a Camera Username and Password 11

lCamera Configuration Tool version 1.4.4 or later: cameras discovered in the factory default state will
be identified by . Select the Admin Users tab to create the first user. For more information, see
the Avigilon Camera Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to
the Create Administrator User page to create the first user. For more information, see Avigilon USB
Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilon Blue service v3.0 or later: when adding a camera you will be asked to create a new user for
cameras in the factory default state. For more information, see the Avigilon Blue Subscriber or Dealer
User Guides.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, Camera Configuration Tool, or USB Wifi Adapter before
you connect to the 3rd party VMS.
Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.
Note: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lCamera's web browser interface: http://<camera IP address>/
lNetwork video management software application (for example, Avigilon Control Center (ACC)™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page21.
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
Assigning an IP Address 12

lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page11.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lWeb browser interface: http://<IP address>/
lNetwork video management software application (for example, the Avigilon Control Center
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page11.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center Client User Guide
lWeb Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras
lAvigilon USB Wi-Fi Adapter System User Guide
lAvigilon Camera Configuration Tool User Guide
lDesigning a Site with Avigilon Video Analytics
These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support-and-
downloads.
Accessing the Live VideoStream 13

Cable Connections
Connecting External Power
Note: This procedure is not required if Power over Ethernet (PoE) is used.
1. Remove as much insulation as required to splice the supplied power connector to the power adapter
wires (not included).
Do not nick or damage the wires.
2. Remove the dummy plug from the power receptacle on the top of the camera.
3. Attach the power connector to the receptacle on the camera.
The power connector pin details are:
1. Brown — Power, accepts either polarity
2. Not used
3. Blue — Power, accepts either polarity
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 24V AC +/- 10%, 80VA min. or 24V DC +/- 10%,
57W min.
Connecting to External Devices
External devices, including audio and video devices, are connected to the camera through the I/O cable.
The pinout for the I/O connector is shown here:
Cable Connections 14

Figure 1: Example application.
1. Dark Red — +12 VDC, 50 mA max. output for relay drive
2. Grey — Relay ground return
3. Red — Relay input 1
4. Orange — Relay input 2
5. Pink — Relay output 1
6. Blue — Relay output 2
l* — Relay
l** — Switch
Note: The 12 V connection can be used to energize a relay coil with up to 50 mA. If more than 50
mA is required, an external power supply up to 25 VDC at 120 mA can be used.
lWhite — Audio/video analog ground return
lBrown — Analog audio input
lGreen — Analog audio output
Connecting to External Devices 15