Motorola Avigilon 1.3C-H4M-D1 User manual

InstallationGuide
Avigilon H4 Mini DomeCamera Models with Surface Mount
Adapter:
1.3C-H4M-D1, 1.3C-H4M-D1-IR, 2.0C-H4M-D1, 2.0C-H4M-D1-IR, 3.0C-H4M-D1, 3.0C-H4M-D1-IR

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only.
lInstallation of the device must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked "Class 2" or "LPS" or
"Limited Power" with output rated 12 VDC, 10W minimum, or Power over Ethernet (PoE) rated 48 VDC,
4W min.
lDo not connect directly to a mains power system for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure to
high levels of x-ray, laser, or UV radiation may cause permanent damage to the image sensor.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture,
does not operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
Legal Notices
©2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
3

Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4MD1-A
Revision: 3 - EN
20191224
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Table of Contents
Overview 6
Cover View 6
Surface Mounting Adapter View 7
Camera Body View 8
Installation 10
Required Tools and Materials 10
Camera Package Contents 10
Using the Surface Mount Adapter 10
Installing the Camera Base to the Mounting Adapter 12
Initializing a Camera Username and Password 12
Assigning an IP Address 13
Accessing the Live VideoStream 14
Aiming the Camera 14
Attaching the Bezel 16
Configuring the Camera 16
For More Information 17
Connection Status LED Indicator 18
Removing the Camera from the Mounting Adapter 19
Resetting to Factory Default Settings 20
Setting the IP Address Using the ARP/Ping Method 21
Specifications 22
Limited Warranty and Technical Support 24
5

Overview
Note: Be careful not to scratch the camera. The resulting marks or fingerprints may affect the overall
image quality. Keep the protective covers on the outside of the camera until the installation is
complete.
Cover View
1. Camera body
The main body of the camera, including the internal mechanisms for aiming the camera.
2. Surface mount bezel
Used to protect the camera latch, the camera internals, and the surface mounting adapter.
Overview 6

Surface Mounting Adapter View
1. Cable entry hole
An entry hole for the cables required for camera operation.
2. Camera attachment slots
Slots that the camera housing clips are inserted into to attach the camera body to the surface
mounting adapter.
3. Bezel attachment clips
Clips to hold the bezel in place.
4. Mounting holes
Holes for mounting the surface mounting adapter to the ceiling or wall.
Surface Mounting Adapter View 7

Camera Body View
1. Ethernet port
Accepts power and Ethernet connection to the network.
The camera can only be powered by Power over Ethernet (PoE). Server communication and image
data transmission also occur over this connection.
2. Camera housing clips
Clips that attach the camera body to the mounting adapter.
3. Locking latch
Orange-colored latch that locks the camera in place after the camera has been aimed . For more
information, see Aiming the Camera on page14.
4. Camera lens
The lens is behind the protective dome.
Camera Body View 8

5. Infrared illuminator (optional)
The infrared illuminator is available on selected models.
6. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED
Indicator on page18.
7. Firmware revert button
Used to reset the camera. For more information, see Resetting to Factory Default Settings on
page20.
8. Serial number tag
Provides the serial number and MACaddress for the camera.
Camera Body View 9

Installation
Required Tools and Materials
The following tools are required to complete the installation but are not included in the package:
lNo. 2 Phillips screwdriver — for attaching camera to an electrical box or mounting surface.
Camera Package Contents
Ensure the package contains the following:
lAvigilon H4 Mini Dome Camera (H4M-D), the "camera".
lSurface mounting template sticker
l2 screws and anchors for solid walls
lSurface mount adapter
lSurface mount bezel
Using the Surface Mount Adapter
The camera is provided with a surface mount adapter that can be mounted to a wall or ceiling.
If the camera needs to be installed in a different way, use one of the other mounting adapter options and
refer to their installation manuals for more information.
lLow-profile in-ceiling mounting adapter
lGray (H4M-MT-DCIL1)
lBlack (H4M-MT-DCIL1-BL)
Perform the following steps if the required cables are coming from inside the mounting surface and the
camera will be mounted immediately over the cable hole. Use this procedure on surfaces that can be easily
drilled into, and when the cables should be kept out of sight.
Installation 10

Perform the following steps to mount the surface adapter to mounting surface:
1. Use the mounting template to drill two mounting holes into the mounting surface and drill the cable
entry hole.
2. Pull the required Ethernet cable through the cable entry hole.
3. Drive two screws to fasten the mounting adapter to the mounting surface.
Using the Surface Mount Adapter 11

Installing the Camera Base to the Mounting Adapter
Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may
affect the overall image quality. Keep the protective covers on the outside of the dome bubble
until the installation is complete.
After you install the mounting adapter, mount the camera base to the adapter, using the following steps:
1. Connect the Ethernet port attached to the camera to the Ethernet cable that was pulled through the
adapter.
The connection status LED indicator will turn on once a network link has been established.
2. Position the camera in the mounting adapter, reinserting the connected cable through the cable entry
hole.
3. Align the camera housing clips on the camera base to the camera attachment retainers on the
mounting adapter. Press the camera base into the mounting adapter. The camera base clicks into
place and is held securely.
Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
Installing the Camera Base to the Mounting Adapter 12

lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web
interface. If the camera is in the factory default state you will be redirected to the Add a new user
page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
lCamera Configuration Tool version 1.4.4 or later: cameras discovered in the factory default state will
be identified by . Select the Admin Users tab to create the first user. For more information, see
the Avigilon Camera Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to
the Create Administrator User page to create the first user. For more information, see Avigilon USB
Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilon Blue service v3.0 or later: when adding a camera you will be asked to create a new user for
cameras in the factory default state. For more information, see the Avigilon Blue Subscriber or Dealer
User Guides.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, Camera Configuration Tool, or USB Wifi Adapter before
you connect to the 3rd party VMS.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page21.
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
Assigning an IP Address 13

log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page12.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page12.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Aiming the Camera
Note: When you are aiming the camera, reference the live stream for the camera.
Accessing the Live VideoStream 14

1. Unlock the orange locking latch on the camera base if it is already locked. The lens should be
pointing in the general direction of the intended view.
The arrow indicator between the optical window and the camera base indicates the top of the view.
2. Start with the arrow indicator as close to the mounting adapter as possible. Make pan adjustments
(see number 1in the image below) until the lens is pointed in the intended direction. Then make the
necessary tilt (see number 2in the image below)and azimuth (see number 3in the image below)
adjustments until the live view is adjusted to your satisfaction.
3. Swivel the locking latch to lock it into the closed position.
4. In the camera web browser interface or the Avigilon Control Center software, adjust the camera’s
Image and Display settings.
Aiming the Camera 15

Attaching the Bezel
After you lock the camera in place, attach the bezel to the mounting adapter, by completing the following
steps:
1. Locate the two raised slots on the inner side of the bezel.
2. Place the bezel up against the mounting adapter with the raised slots slightly to the left of the bezel
mounting clips on the mounting adapter.
3. Place the bezel up against the mounting adapter with the raised slots slightly to the left of the bezel
mounting clips on the mounting adapter.
4. Rotate the bezel clockwise until it snaps into place.
Configuring the Camera
Once installed, use one of the following methods to configure the camera:
Attaching the Bezel 16

lIf you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera.
For more information, see Avigilon USB Wi-Fi Adapter System User Guide.
lIf you have installed multiple cameras, you can use the Avigilon Camera Configuration Tool to
configure common settings. For more information, see the Avigilon Camera Configuration Tool User
Guide.
lIf the camera is connected to the Avigilon Control Center system, you can use the client software to
configure the camera. For more information, see the Avigilon Control Center Client User Guide.
lIf the camera is connected to a third-party network management system, you can configure the
camera's specialty features in the camera's web browser interface. For more information, see the
Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
For More Information
Additional information about setting up and using the device is available in the following guides:
lAvigilon Control Center Client User Guide
lWeb Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras
lAvigilon Camera Configuration Tool User Guide
lDesigning a Site with Avigilon Video Analytics
These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support-and-
downloads.
For More Information 17

Connection Status LED Indicator
Once connected to the network, the Connection Status LED indicator will display the progress in connecting
to the Network Video Management software.
The following table describes what the LED indicator shows:
Connection State Connection Status
LED Indicator
Description
Obtaining
IPAddress
One short flash
every second
Attempting to obtain an IP address.
Discoverable Two short flashes
every second
Obtained an IPaddress but not connected to the
NetworkVideo Management software.
Upgrading
Firmware
Two short flashes
and one long flash
every second
Updating the firmware.
Connected On Connected to the Network Video Management software or an
ACC™ Server. The default connected setting can be changed
to Off using the camera's web user interface. For more
information see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
Connection Status LED Indicator 18

Removing the Camera from the Mounting Adapter
1. Twist the bezel counter-clockwise until it releases. Some force will be required to release the bezel
and you will hear a click as it is released.
2. Pinch the camera housing clips in the attachment slots to release the camera body from the surface
mount and pull the camera out of the mount.
Removing the Camera from the Mounting Adapter 19

Resetting to Factory Default Settings
If the device no longer functions as expected, you can choose to reset the device to its factory default
settings.
Use the firmware revert button to reset the device. The firmware revert button is shown in the following
diagram:
1. Ensure the device is powered on.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. Release the button after three seconds.
CAUTION — Do not apply excessive force. Inserting the tool too far may damage the camera.
Resetting to Factory Default Settings 20