Motorola IDEN COMPANIONPRO User manual

iDEN®CompanionPro
User’s Guide
@NTN1755C@
NTN1755C

COPYRIGHT INFORMATION
The Motorola®equipment described in this manual may include
copyrighted Motorola computer programs stored in semiconductor
memories or other media. Laws in the United States and other
countries preserve for Motorola certain exclusive rights for
copyrighted computer programs, including the exclusive right to
copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs
contained in the Motorola equipment described in this manual may
not be copied or reproduced in any manner without the express
permission of Motorola.
Furthermore, the purchase of Motorola equipment shall not be
deemed to grant either directly or by implication, estoppel or
otherwise, any license under the copyrights, patents or patent
applications of Motorola, except for the normal non-exclusive,
royalty-free license to use that arises by operation of law in the sales
of a product.
LICENSING RESTRICTIONS
The installation program used to install iDEN CompanionPro,
InstallShield, is licensed software provided by InstallShield Corp.
1100 Woodfield Road, #108, Schaumburg, Illinois 60173-9946
(USA). InstallShield is provided to you for the exclusive purpose of
installing the iDEN®CompanionPro. Motorola is exclusively
responsible for the support of iDEN CompanionPro including
support during the installation phase. In no event will InstallShield
Corp. provide any technical support for iDEN CompanionPro.
TRADEMARKS
MOTOROLA, the Stylized M Logo and all other trademarks indicated as such
herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. © 2001
Motorola, Inc. All rights reserved. Manufactured under one or more of the U.S.
patents listed in the User’s Guide.
IBM, PC-AT and PC-XT are registered trademarks of IBM Corporation.
Microsoft and MS-DOS are registered trademarks and Windows, Windows NT,
Windows for Workgroups, Windows 95, Windows 98 and Windows 2000 are
trademarks of Microsoft Corporation.
InstallShield is a registered trademark of InstallShield Corporation.
All other copyrights mentioned in this manual are the trademarks of their
respective owners.
®Reg.U.S.Pat.&Tm.Off.
© 1997, 1998, 2000, 2001 by Motorola
8000 W. Sunrise Blvd., Ft. Lauderdale, FL 33322
Printed in U.S.A. All rights reserved.

GETTING STARTED
iDEN
COPYRIGHT INFORMATION ............................................................ 2
LICENSING RESTRICTIONS..............................................................2
Trademarks............................................................................................. 2
Using this Manual................................................................................. 11
Product Overview.......................................................................... 11
Who Should Use this Manual........................................................11
What this Manual Contains ........................................................... 11
PREVIEW
About CompanionPro On-line Help.............................................. 12
Other Reference Sources ............................................................... 12
Conventions Used in this Manual.................................................. 13
System Requirements for Installation .................................................. 13
Installing CompanionPro......................................................................14
INSTALLATION
Verifying the Installation............................................................... 15
Setting Up the Programming Hardware ............................................... 16
SETUP
Using an Alternate Programming Cable........................................ 18
Using CompanionPro ........................................................................... 19
Getting Around in CompanionPro.................................................19
Using the Menus............................................................................ 19
OVERVIEW
Features of the CompanionPro Application Window .................. 21
CompanionPro Tool Bars..................................................................... 22
Application Tool Bar..................................................................... 22
iDEN Tool Bar .............................................................................. 23
CompanionPro Units and Talkgroups .................................................. 24
Units and Talkgroups Tabs............................................................26
Phone List.............................................................................................28
Private Call List.................................................................................... 30
Talkgroup List ...................................................................................... 32
Phonebook............................................................................................34
Basic Phone Settings ............................................................................36
Talkgroup Scan..................................................................................... 39
Status Message List..............................................................................41
View .....................................................................................................43

Notes..................................................................................................... 44
Copy Unit’s Dialog...............................................................................48
Auto Fill Dialog.................................................................................... 50
CompanionPro Messaging Center........................................................ 51
SMS Actions Tool Bar .................................................................. 52
CompanionPro Recover Wizard........................................................... 53
CompanionPro Copy Wizard ............................................................... 54
Phonebook............................................................................................55
Datebook...............................................................................................57
CompanionPro Options Dialog ............................................................ 59
Configuration Page........................................................................ 59
Service Provider Page.................................................................... 61
SMS Message Settings Page ......................................................... 64
Accessing the On-line Help System ..................................................... 66
TUTORIAL
Tutorial ................................................................................................. 67
Task 1: Phonebook ........................................................................68
Task 2: Datebook...........................................................................69
Task 3: Reading Unit Information from the Phone....................... 70
Task 4: Opening a CompanionPro File ......................................... 71
Task 5: Creating a Backup CompanionPro file............................. 72
Task 6: Adding Entries to the Phone List......................................73
Task 7: Copying Entries from One CompanionPro file to
Another.......................................................................................... 74
Task 8: Dragging and Dropping Entries from One CompanionPro
file to Another................................................................................ 75
Task 9: Saving a CompanionPro file............................................. 76
Task 10: Appending CompanionPro Data..................................... 77
Task 11: Writing CompanionPro Data to the Phone..................... 78
Task 12: Writing CompanionPro Data to the Phone Using the
Copy Wizard.................................................................................. 79
Task 13: Adding a Unit .................................................................81
Task 14: Adding a Phone to the Current CompanionPro File.......82
Task 15: Modifying a Unit ............................................................83
Task 16: Deleting a Unit................................................................ 84
Task 17: Adding a Talkgroup........................................................ 85
Task 18: Deleting a Talkgroup...................................................... 86
Task19:SendingaMessagetoOnePhoneortoa
Group of Phones............................................................................ 87
Task 20: Restoring an iDEN Phone Using the Recover
Wizard ........................................................................................... 88
Task 21: Configuring Parameters Using the Options Dialog........89

GETTING STARTED
iDEN
Final Thoughts...............................................................................90
APPENDIX
A: CompanionPro Menu Maps
B: Keyboard Shortcuts ......................................................................... 92
C: Troubleshooting............................................................................... 94
Troubleshooting the Software Installation ....................................94
Troubleshooting the Hardware Setup............................................94
D: Contacting Motorola........................................................................ 96
Customer Service...........................................................................96
Product Suggestions ......................................................................96
E: Frequently Asked Questions............................................................97

GETTING STARTED
iDEN 11
USING THIS MANUAL
Welcome to iDEN®CompanionPro Application. To help you, this iDEN®
CompanionPro User’s Guide booklet contains all the information necessary to
help you install and use iDEN®CompanionPro Application. You will also find on
the iDEN®CompanionPro CD-ROM the User’s Guide in portable document
format (pdf).This file consists of the complete iDEN®CompanionPro User’s
Guide, plus a tutorial, appendix, and system messages.
Product Overview
iDEN CompanionPro is a PC-based software application developed by Motorola®
that is used to: retrieve and modify Call Lists of iDEN phones, set up ergonomic
preferences, and send SMS messages to iDEN phones for fleet members or for
end users.
The iDEN phone stores Call Lists as electronic data entries. Use iDEN
CompanionPro to retrieve and modify the entries, and save the entries in the
CompanionPro (COP) file format in the PC.
Who Should Use this Manual
This iDEN®CompanionPro Application User’s Guide is intended for fleet
managers or end users who will use CompanionPro to deploy iDEN phones.
Using iDEN®CompanionPro, the fleet manager or end user quickly reads, edits
and copies Call Lists to one phone or hundreds, sends a message to a targeted
phone or to a group of phones, and recovers phones using time-saving wizards.
What this Manual Contains
The iDEN CompanionPro User’s Guide is divided in four sections and an
appendix:
Section 1 describes how to install the CompanionPro application.
Section 2 explains the hardware setup required to program an iDEN phone.
NOTE: This manual assumes that you are familiar with basic Windows
operations. If this is not the case, be sure to read the documentation that is
shipped with your copy of Windows before you proceed.
For the latest information on iDEN®products and accessories,
visit the iDEN®web site at www.mot.com/iDEN
Preview
Preview

GETTING STARTED
iDEN
12
Section 3 provides an overview of the CompanionPro application, how to obtain
on-line help, and how to navigate the user interface.
Section 4 (of the iDEN CompanionPro User’s Guide in CD-ROM) consists of a
tutorial that provides step-by-step instructions on using iDEN CompanionPro
User’s Guide. The instructions describe how to:
• open and save IDEN COMPANIONPRO files; read and write data to and from
the phone.
•modify
IDEN COMPANIONPRO files
• copy information from one phone to another
• add, delete, and modify a unit
• add and delete a talkgroup
• send a message to one phone or to a group of phones
• recover an iDEN®phone using the Recover Wizard
• configure parameters
• add, delete, modify and sync Phonebook and Datebook entries
The instructions are grouped in logical order to help introduce you to the iDEN®
CompanionPro Application.
The Appendices (of the CompanionPro User’s Guide)contain:
• A map of the CompanionPro menus
• A list of keyboard shortcuts
• Troubleshooting information
• Details on contacting Motorola for technical support
• Most frequently asked Questions and Answers
• System messages
About CompanionPro On-line Help
The CompanionPro User’s Guide is designed to supplement the on-line help
installed with CompanionPro. Be sure to refer to the on-line help for context-
sensitive information on CompanionPro fields and functions.
For information on accessing on-line help, see page 66.
Other Reference Sources
The CompanionPro CD-ROM makes available a Help file and reference sources
that help explain some of the more technical aspects of the product.
• Brief descriptions of IDEN COMPANIONPRO FILE types are found in the Glos-
sary section of the CompanionPro on-line help system. To access the Glos-
sary, select Help from the CompanionPro Help Topics, click the
Contents tab, and double-click the Glossary topic.
• Read about latest adjustments that may affect CompanionPro usage, in the
readme.txt file.
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GETTING STARTED
iDEN 13
Conventions Used in this Manual
The following conventions are observed throughout this manual:
SYSTEM REQUIREMENTS FOR INSTALLATION
iDEN®CompanionPro requires an IBM®PC or 100-percent compatible
computer with the following minimum configuration:
italics Used for emphasis and for new terms.
bold Indicates keyboard keys and key combinations.
File/Open Used to designate the location and name of a CompanionPro menu function. This example refers to the
Open function in the CompanionPro File menu.

Indicates in the tutorial that the current topic continues on
the following page.
TIP: Denotes tips and hints for using CompanionPro.
Indicates an operational procedure, practice or condition
requiring special attention.
Alerts to conditions that can result in loss or corruption of
data or damage to application files.
Processor Pentium 300 or later
Memory (RAM) 128 MB or greater
Free hard disk space
for installation 50 MB minimum
Video VGA or better
CD-ROM Standard CD-ROM drive
Operating system Windows 95™, 98™, 2000™ ,Windows NT™, 4.0 (Service Pack 3 or later recommended).
Administration rights are required.

NOTE:
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GETTING STARTED
iDEN
14
INSTALLING COMPANIONPRO
To install CompanionPro on your hard drive:
1. Quit all Windows applications to ensure a successful installation.
2. Insert the CompanionPro application CD into the CD-ROM drive.
3. From the Start menu, select Run. Type D:\SETUP.If necessary, substitute
the correct drive letter for D.Click OK. The setup program will run the
InstallShield®Wizard to guide you through the installation process. At
the beginning of the installation, choose a language in the Choose Setup
Language box.
4. If iDEN CompanionPro already is installed on your system, the next screen
gives the option of uninstalling or reinstalling iDEN CompanionPro.
5. When the Welcome screen appears, read the instructions and click Next.
6. In the License Agreement Screen, click No to exit, or Yes to continue
installing CompanionPro.
7. In the Choose Destination Location screen, you may change the default
installation directory path by clicking the Browse button. Click Next.
8. Select the desired Program Folder in which to add the CompanionPro
shortcut and click Next. The installation program also creates keys in the
system registry.
9. Select which COM (serial) port to use in the COM Port Selection screen.
Click Next when ready. This setting can be changed later.
10. When the setup is complete, you will be prompted if you want to create a
desktop shortcut to CompanionPro. Click Yes to create the shortcut.
11. Click OK in the message screen. The PC will restart.
NOTE: You will be given the option to uninstall or reinstall. Uninstalling
removes the existing version of CompanionPro from your system. We
recommend that you uninstall the existing version. Reinstalling is useful
when upgrading to a newer version of theCompanionPro application, or
when repairing the existing installation. Files that you have may have saved
in the old installation directory will NOT be deleted during the uninstall
If you are asked to, you must restart your PC to
complete the installation.
Installation
Installation

GETTING STARTED
iDEN 15
12. Click Finish to complete the installation.
Verifying the Installation
To verify that CompanionPro installed successfully:
1. Use the Start menu, Desktop Shortcut, or Windows Explorer to locate
CompanionPro.
2. Click the CompanionPro icon to launch it.
3. The iDEN CompanionPro splash screen appears. Click on the splash screen
or wait a few moments: the CompanionPro application similar to the
following appears.
Do not delete or move any application files installed
with CompanionPro software. They are required to
run CompanionPro application.
NOTE: Since the installation files are compressed, you cannot install
CompanionPro simply by copying the files from the installation CD or disk
to the hard disk. You must use the Setup program.
NOTE: You must have Administrator privileges to install CompanionPro
on a Windows NT system or 2000. If you do not have these privileges,
contact your system administrator.
Installation
Installation

GETTING STARTED
iDEN
16
If CompanionPro does not start up as described above, refer to the
“Troubleshooting” section of the CompanionPro User’s Guide.
SETTING UP THE PROGRAMMING HARDWARE
1. Connect the data cable to the computer COM (serial) port as illustrated on
pages 18.
2. Power on the iDEN®phone, using a fully-charged battery.
3. Connect the other end of the data cable to the accessory connector on the
phone.Verify that the data cable is securely connected to the phone. This
Installation
Installation

GETTING STARTED
iDEN 17
completes the setup.
Never disconnect the data cable from the iDEN
phone or power off the PC during the programming
process. This can cause data to become corrupted
and can damage the unit.
NOTE: Make it a practice to periodically examine your iDEN phone and
programming cable metal contacts for cleanliness. If necessary, clean the
contacts with alcohol and let dry.
Setup
Setup

GETTING STARTED
iDEN
18
Using the Data Cable
To use a data cable, first deactivate the QuickComm feature in iDEN Companion-
Pro. The Quickcomm feature allows for fast communication between iDEN Com-
panionPro and the phone. To deactivate QuickComm:
1. Select Tools/Options.
2. In the Options dialog box, deselect the QuickComm check box
Hardware setup using NKN6501
COM Serial Port
Data Cable may differ
with other phones.
Setup
Setup

GETTING STARTED
iDEN 19
USING COMPANIONPRO
In its default view, as shown on page 21, CompanionPro is composed of the
following: the CompanionPro Application window; a Tool Bar above the
CompanionPro window view area; the iDEN Tool Bar located to the left of the
Application window view area.
Additional tool bars appear, by clicking buttons on the iDEN Tool Bar. Two
examples: clicking the Phone Center button displays the Units page and the Units
Tool Bar as described on page 24. Clicking the Messaging Center button displays
“SMS Actions Tool Bar” as described on page 52.
After CompanionPro loads, the application is ready to edit, create, or delete files
in CompanionPro (COP) format.
Getting Around in CompanionPro
Access all CompanionPro functions from the toolbars, menus or through the
keyboard shortcuts listed on page 92 (of the CompanionPro User’s Guide in CD-
ROM).
Using the Menus
The CompanionPro Application menu bar is shown below:
The eight drop-down menus of CompanionPro are:
Use the menu items to accomplish the following tasks:
File
Creates a new CompanionPro COP or PIM file; opens an existing
file; appends one file to another; closes and saves open IDEN
IDEN COMPANIONPRO OR PIM files; prints; exits the
CompanionPro application.
Edit Un-does the last change; cuts (or copies) information from a file;
pastes information from the Windows clipboard to a file.
NOTE: As shown, a mode is populating the Application window area. If no
mode is chosen (see page 21), the only menu items that display are: File,
View, Tools, and Help.
Setup
Setup

GETTING STARTED
iDEN
20
Refer to the menu maps on page 90 (of the CompanionPro User’s Guide on CD-
ROM) to view each of the drop-down menus.
View Clicking, displays the toolbar options and the Application Status
Bar.
Phone Allows adding and deleting units and talkgroups.
Tools
Accesses the Phone Center, Copy Wizard, Recover Wizard,
Messaging Center, or Personal Information Center screens;
Reads, Programs, and Resets the Phone; accesses the English/
French language dialog; accesses the Options page.
Inside
Unit
or
SMS
Actions
Inside Unit: Opens the Unit Information screen if a iDEN
CompanionPro file is open and selected.
SMS Actions: Save/Load a message; select a modem, modify
SMS settings and get Help.
Window Accesses standard Windows environment controls.
Help
Accesses CompanionPro Help topics and the CompanionPro
version information screen.
NOTE: Pressing the F1 key also accesses help.
NOTE: Some CompanionPro menu functions will not be visible or will be
otherwise unavailable unless a iDEN CompanionPro file is open in the
application. Even if a iDEN CompanionPro file is open, some functions will
be unavailable, based on the context. For example, the Copy function is
available only when highlighting a part of the codeplug that can be copied.
Overview
Overview

GETTING STARTED
iDEN 21
Features of the CompanionPro Application Window
CompanionPro
Menu Bar
iDEN Title Bar
iDEN Tool Bar:
“iDEN® Tool Bar” as
described on page 23.
Units List as described on
page 24.
CompanionPro Tool Bars: provides
easy access to many of the most
commonly used operations of
CompanionPro. See “CompanionPro
Tool Bars” as described on page 22.
Units and Talkgroups Tabs: Allows
for switching between Units or
Talkgroup screens, as described on
page 24. Inside Unit provides easy access to
additional applications.
Overview
Overview

GETTING STARTED
iDEN
22
COMPANIONPRO TOOL BARS
Application Tool Bar
The CompanionPro Application Tool Bar buttons provide shortcuts to the
following tasks:
Table 1: Application Tool Bar
Buttons
Creates a new CompanionPro file.
Opens an existing CompanionPro file.
Opens an existing CompanionPro file and appends it to the
current CompanionPro file.
Saves the current CompanionPro file.
Sends information to the default printer. Printing is mode-
specific.
Pastes copied text from the windows clipboard to the
selected area of the application.
Copies selected text in an open CompanionPro file to the
Windows Clipboard.
Reads an iDEN®unit.
Writes user ergonomics and Call Lists data to the
destination phone.
Adds a unit to the current CompanionPro file.
Deletes selected unit from the current CompanionPro file.
Adds a talkgroup to the current CompanionPro file.
Overview
Overview

GETTING STARTED
iDEN 23
iDEN®Tool Bar
The iDEN Tool Bar buttons provide shortcuts to the following tasks:
Deletes selected talkgroup from the current CompanionPro
file.
Accesses CompanionPro help topics.
Accesses CompanionPro context-sensitive help.
Table 2: iDEN Tool Bar Buttons
Phone Center: Displays two tab pages, Units and
Talkgroups, and places the Unit Tool Bar or inside Unit
Tool Bar to the right of the CompanionPro Application
screen.
Copy Wizard: Opens the Copy Wizard screen which allows
you to copy data from an iDEN phone to any number of
destinations phones.
Recover Wizard: Recovers a phone by writing information
that is stored in a backup codeplug file to an iDEN unit.
Messaging Center: Opens the Messaging Center view
which allows you to send an SMS message to one phone or
a group of phones through a modem, and places the “SMS
Actions Tool Bar Buttons” as described on page 52 to the
right of the CompanionPro Application screen.
Personal Information Center: Opens the Phonebook and
Datebook screen, allowing the user to add new user phone
information, modify, sync, or delete existing information,
as well as datebook information. See “Phonebook” as
described on page 55 and “Datebook” as described on
page 57.
Table 1: Application Tool Bar
Buttons (Continued)
NOTE: Backup codeplug files are stored in the
codeplug backup path that is specified in the
configuration page of the Options property screen.
Overview
Overview

GETTING STARTED
iDEN
24
COMPANIONPRO UNITS AND TALKGROUPS
CompanionPro allows user’s to store multiple iDEN units and view talkgroup
information. Clicking the “Phone Center” button from the iDEN Tool Bar displays
the Phone Center view(shown on page 27), which includes two tabsand a tool bar
(described on page 27):
• Units—use to add, modify or delete an iDEN unit; view unit information and
settings.
• Talkgroups—use to view the talkgroup list; view available users, available
talkgroups, and all users.
Table 3: Units and Talkgroups Field
Descriptions
Units Tab
Field Filling In or Clicking...
User’s Name Accepts up to 11 characters.
IMEI Accepts up to 15 characters.
Model Lists all phone models supported.
Overview
Overview