Motorola MSP3-CNTRL-SW-1 - Mobility Services Platform Control... Firmware update

Mobility Services Platform 3.3.1
Software Installation Guide

Mobility Services Platform 3.3.1 Software Installation Guide
72E-100159-12
Revision A
July 2011

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Table of Contents
Before You Begin................................................................................................1
Read This First................................................................................................................................................ 1
About the Guide.............................................................................................................................................. 1
Related Documents................................................................................................................................ 1
Service Information ................................................................................................................................ 2
Chapter 1 –Before You Install...........................................................................3
Introduction..................................................................................................................................................... 3
Deciding Your Installation Scenario................................................................................................................ 3
All Components on One Server.............................................................................................................. 3
Components Split Between Two Servers............................................................................................... 3
Minimum Software and Hardware Requirements............................................................................................ 3
Supported Operating Systems ............................................................................................................... 3
Additional Software Required................................................................................................................. 4
Hardware Requirements......................................................................................................................... 4
Microsoft SQL Server 2005/2008/2008 R2 Requirements.............................................................................. 7

vi -- Mobility Services Platform 3.3.1 Software Installation Guide
Chapter 2 –Installing MSP 3.3.1........................................................................9
Before Installing MSP 3.3.1............................................................................................................................. 9
Upgrading from Previous MSP Versions......................................................................................................... 9
Domain User for Runtime Access..................................................................................................................10
Domain User for Installation...........................................................................................................................10
Installing MSP 3.3.1.......................................................................................................................................11
Uninstalling and Reinstalling MSP Server 3.3.1 to Change Your Configuration.............................................15
If you have Windows Server 2003/2003 R2 ..........................................................................................15
If you have Windows Server 2008/2008 R2 ..........................................................................................16
Uninstalling MSP 3.3.1...................................................................................................................................16
If you have Windows Server 2003/2003 R2 ..........................................................................................16
If you have Windows Server 2008/2008 R2 ..........................................................................................16
Appendix A –Installing Microsoft IIS..............................................................19
Installing IIS 6 Windows Server 2003 ............................................................................................................19
Installing IIS 7 or 7.5 under Windows Server 2008/2008 R2..........................................................................20

Before You Begin
Read This First
Motorola recommends that you read this entire document before you begin installing MSP 3.3.1.
About the Guide
The MSP 3.3.1.1 Software Installation Guide provides general instructions for installing the MSP
3.3.1 software product. Newer versions of this document may be available at
http://support.symbol.com/support/product/softwaredownloads.do.
Related Documents
MSP 3.3.1 Release Notes, p/n 72E-100160
Understanding Mobility Services Platform 3.3.1, p/n 72E-128712
Using Mobility Services Platform 3.3, p/n 72E-128802
MSP Client Software Guide, p/n 72E-128805
Administering MSP 3.3.1, p/n 72E-128775
Using the Athena Remote Control Solution, p/n 72E-127346
Using the Motorola Remote Control Solution, p/n 72E-127347
AirBEAM Package Builder Product Reference Guide, p/n 72E-55769
AirBEAM Package Builder Version 2.X Addendum

2 -- Mobility Services Platform 3.3.1 Software Installation Guide
Help text is available from the MSP Console UI via hovering the mouse pointer over certain input
fields of the screen and by clicking Help in the upper-right corner of each screen (see below
Service Information
If you have a problem with your software, contact Motorola Enterprise Mobility support for your
region. Contact information is available at: http://www.symbol.com/contactsupport.
When contacting Enterprise Mobility support, please have the following information available:
Serial number of the software
Model number or product name
Software type and version number
Software license information
Motorola responds to calls by email, telephone or fax within the time limits set forth in support
agreements.
If you purchased your Enterprise Mobility business product from a Motorola business partner,
contact that business partner for support.

Chapter 1 –Before You Install
Introduction
The Mobility Services Platform 3.3.1 (MSP) install interface focuses on the two most common
types of installation. Users that find these two install scenarios unsuitable for their installation of
MSP are highly encouraged to contact the MSP Help Desk for assistance.
Deciding Your Installation Scenario
All Components on One Server
In this installation scenario, you will install all MSP Server Components and the MSP Core
Database on one server on which your instance of SQL Server is already installed.
Components Split Between Two Servers
In this installation scenario, you will install the MSP Core Database on one server on which your
instance of SQL Server is already installed and all other MSP Components will be installed on
another server with connectivity to the SQL/MSP Database server.
Minimum Software and Hardware Requirements
Servers on which you plan to install MSP 3.3.1 must meet the minimum software and hardware
requirements listed below.
Supported Operating Systems
Windows Server 2003 Standard or Enterprise Editions x86.x64 with SP2 or higher
Windows Server 2003 R2 Standard or Enterprise Editions x86.x64 with SP2 or higher
Windows Server 2008 Standard or Enterprise Editions x86.x64 or higher

4 -- Mobility Services Platform 3.3.1 Software Installation Guide
Windows Server 2008 R2 Standard or Enterprise Editions x64 or higher
Important:
Installations on Windows XP, Vista, or 7 are not supported. MSP 3.3.1 is also not
supported on Windows Server systems that are Domain Controllers
Additional Software Required
Microsoft Internet Information Services 6/7
Microsoft .NET Framework 2.0 SP2
Note:
If you have Microsoft .NET Framework 3.5 SP1 installed, it includes the Microsoft
.NET Framework 2.0 SP2. If you are installing to Windows Server 2008/2008 R2 you
must install Microsoft .NET Framework 3.5 SP1.
Windows Installer 4.5 Update
Microsoft SQL Server 2005/2008/2008 R2
Note:
If you will not be installing the Data Collection, Long-Term Analysis features of MSP,
you can use SQL Server 2005 Express. This version of SQL Server is free and has
been included for your use if you need it. Such an installation does not require SQL
Server 2008 Express.
The SQL Server 2005 Express install script provided through the Installer in the
Additional Components area of the installer interface is offered “as is.” If the SQL
Server 2005 Express install script doesn’t meet your needs; you will have to install
the software without the provided install script.
Hardware Requirements
Servers on which you plan to install MSP 3.3.1 must meet the minimum hardware requirements
listed in Table 1. These recommended minimum requirements may vary. Increasing these values
beyond the minimum should increase the performance of the overall MSP system.

Chapter 1 –Before You Install -- 5
Table 1 –Minimum Hardware Requirements
Category
Requirements
MSP Stage, Provision,
or Control Editions
without Data
Collection and
Analysis using locally
installed SQL Server
2005 Express.
Server Requirements:
2.6 GHz processor
3 GB of memory
40 GB hard drive
MSP Control Edition
with Data Collection
and Analysis using
locally installed SQL
Server 2005.
Server Requirements:
2.6 GHz dual-core processor
3 GB of memory
80 GB hard drive
MSP Control Edition
without Data
Collection and
Analysis using locally
installed SQL Server
2008/2008 R2.
Server Requirements:
3 GHz dual-core processor
4 GB of memory
80 GB hard drive
MSP Stage, Provision,
or Control Editions
without Data
Collection and
Analysis using
remotely installed SQL
Server 2005 or 2008.
MSP Server Requirements:
2.6 GHz processor
3 GB of memory
40 GB hard drive
SQL Server Requirements:
3 GHz processor
3 GB of memory
80 GB hard drive
MSP Control Edition
with Data Collection
and Analysis using
remotely installed SQL
Server 2008/2008 R2.
MSP Server Requirements:
3 GHz dual-core processor
4 GB of memory
80 GB hard drive
SQL Server Requirements:
Dual 3 GHz dual-core processor
4 GB of memory
80 GB hard drive

6 -- Mobility Services Platform 3.3.1 Software Installation Guide
Category
Requirements
MSP Control Edition
with Data Collection
and Analysis using
locally installed SQL
Server 2008/2008 R2.
Server Requirements:
Dual 3.2 GHz dual-core processor
6 GB of memory
120 GB hard drive
Note:
These are only recommendations and you may obtain satisfactory performance on
computers with a configuration that differs from these specifications. The perceived
performance of MSP Server is affected by many parameters other than the
configuration of the computer on which it runs. See the Understanding MSP 3.3.1
for more information on factors that can affect MSP performance.
Warning:
The MSP Installer will not install MSP on any Server with less than 2GB of Memory
Important
SQL Server collation MUST BE set for Case Insensitivity before MSP is installed.

7 -- Mobility Services Platform 3.3.1 Software Installation Guide
Microsoft SQL Server 2005/2008/2008 R2 Requirements
The edition of SQL Server you need for your installation of MSP can be determined by what your organization wants MSP to do.
Choose what you
want to do, and
see which SQL
options will work
for you.
SQL Server
2500
Express
SQL Server
2005
Standard or
Enterprise, No
SSAS
SQL Server
2008
Standard or
Enterprise, No
SSAS
SQL Server
2008 R2
Standard or
Enterprise, No
SSAS
SQL Server
2005
Standard or
Enterprise,
With SSAS
SQL Server
2008
Standard or
Enterprise,
With SSAS
SQL Server
2008 R2
Standard or
Enterprise,
With SSAS
Stage or Provision
Edition
Control Edition
Control Edition
with Long-Term
Analysis
Control Edition
with GPS Data
Collection
Control Edition
with GPS Data
Collection with
Long-Term
Analysis

8 -- Mobility Services Platform 3.3.1 Software Installation Guide
Important:
TCP/IP must be enabled under the SQL Server Network Configuration.
Any direct access to the MSP database is unsupported and any external modifications to the
database could cause failures of the MSP Server and will void all warranties and support
contracts.

Chapter 2 –Installing MSP 3.3.1
Before Installing MSP 3.3.1
If you are planning to install the MSP Core Database on a SQL Server instance that is running on
a different box than the rest of the MSP components will be, then you should have two domain
users available before beginning the installation of MSP 3.3.1. One domain user is required for
installation and a separate domain user is required for runtime. Otherwise, for an installation with
everything on one box, then a local service account will be created by the installer.
Note:
The only exception to this is if you are not using Long Term Analysis and can use SQL
Authentication to install the Core Database and access it at runtime.
Upgrading from Previous MSP Versions
Notes:
Beginning with MSP 3.3.1, you no longer need to remove MSP before performing an upgrade.
Use the steps below to perform the upgrade.
Following an upgrade, the Relay Servers in your Enterprise will have to be Activated manually
from the MSP Console UI. The Relay Servers are Deactivated during an upgrade so that network
traffic following the upgrade can resume at a measured pace.
1. Upgrades to MSP 3.3.1 are supported only from MSP versions 3.2.1 or 3.3.
2. Motorola recommends exporting all Objects before continuing; see Using MSP 3.3.1 –
Understanding Objects for more detail. Motorola also recommends saving at least one
SQL backup of your current install. This is a precautionary step in case something goes
wrong with the upgrade.
3. Proceed with installing MSP 3.3.1 (see below).
4. After accepting the license agreement (Step 5), the installer will indicate that it has
detected an existing MSP installation and ask if you wish to upgrade it.

10 -- Mobility Services Platform 3.3.1 Software Installation Guide
If you answer Yes, it will continue with the upgrade carrying along most configuration
options set via the Administration Program (see Administering MSP 3.3.1).
If you answer No, you will have to perform a fresh MSP 3.3.1 installation. You will
not be able to continue the current installation and will have to cancel it. To do a
fresh installation, you will need to manually uninstall your previous MSP installation,
before beginning the MSP 3.3.1 installation again.
5. After the Install Point installer completes and you click Finish (Step 8), it will uninstall
your previous version of MSP.
Note:
If upgrading from MSP 3.3, the Install Runner will not automatically dismiss and you
will have to click the close button to dismiss it manually for the install to continue.
6. When the Install Interviewer indicates that the database already exists (step 14), you will
want to select the option to keep the data.
Domain User for Runtime Access
This domain user must be created before starting the MSP installation and since it is used as a
service account, it must remain UNCHANGED for the entire length of time that MSP remains
installed. This means you must ensure there is no policy in place that will cause the password to
change, expire, or be otherwise affected by an external event. This user does not need special
domain permissions and does not need any special permissions granted before installing MSP
3.3.1. This domain user only needs to be a member of the “domain users” group.
Important:
The Domain User for Runtime Access and the Domain User for Installation should never be the
same user.
Domain User for Installation
This domain user must be created before starting the MSP installation and is only required for the
installation itself. After completing the installation this user is no longer used and may be demoted
or removed altogether.
Domain Users for Installation REQUIRE the following permissions:
Must be a member of the local Administrators group on the server where MSP components
will be installed. It is NOT sufficient for the user to be assigned by domain group association
which is a member of the local Administrators group; the user itself must be directly assigned.
Must have sysadmin permissions to the SQL Server instance.
Must be assigned as a Server Administrator in Analysis Services due to the fact that windows
authentication is the only option for connecting to Analysis Services. (This may or may not be
required, depending on the features you plan to install. Refer to the SQL Requirements table
in Ch. 1 for details.)
This domain user does NOT need any special permissions at the domain level (for example it
does not need to be a domain administrator).

Chapter 2 –Installing MSP 3.3.1 -- 11
Important:
The Domain User for Installation and the Domain User for Runtime Access should never be the
same user.
Installing MSP 3.3.1
To Install MSP 3.3.1:
1. Navigate to the drive where you mounted the MSP Installer from the machine on which
you are installing all MSP Components or on which you are installing all MSP
Components except the MSP Database.
Note:
The MSP Installer does not support installing from a mapped network share drive.
The drive must be mounted locally.
2. Double-click the mounted drive.
3. When the MSP 3.3.1 CD Launcher dialog box displays, you will see the results of the pre-
requisite software check in the Pre-requisites area at the top of the dialog box (Figure
1).
Figure 1
Note:
If all three pre-requisites are installed, go to Step 3.
If IIS is not installed, go to Appendix A for IIS installation instructions.
If either .NET Framework 2.0 SP2 or Windows Installer 4.5 Update are not installed,
click Install and then Finish when the installation is complete.
7. In the Installation area, click the Install button to the right of MSP 3.3.1 Server.
8. When the Welcome dialog box for the MSP Install Point Installer is displayed, click Next.
9. Accept the license agreement and click Next.
10. Accept or change the Destination folder and click Next.
11. Click Install.
12. Click Finish.
13. When the Install Interviewer opens, choose your installation scenario and click Next. You
will see the following (Figure 2):

12 -- Mobility Services Platform 3.3.1 Software Installation Guide
Figure 2
14. (Optional) Enter your MSP License number and click Next.
15. Indicate which, if any, MSP Control Component features you plan to use and click Next.
Notes:
Data collection requires SQL Server 2005/2008/2008 R2 Standard or Enterprise
Edition. It is not supported on SQL Server Express edition.
Long Term Analysis requires the installation of Analysis Services.
The SQL Server 2005/2008/2008 R2 Standard or Enterprise Edition restrictions will
be checked later in the process once the target SQL Server has been identified.
GPS Data Collection Requires SQL Server 2008/2008 R2 Standard or Enterprise
Edition.
16. On the MSP Core Database dialog box select the SQL instance on which the MSP Core
Database will be installed:
If you selected the all in one scenario, the SQL Server choices will be pre-populated
as the dialog is displayed and will be restricted to the local server.
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine, you will encounter a list of all
the SQL instances on all the servers to which there is connectivity from the
installation machine. The SQL Browser Service must be running in order to see the
SQL Instance available. You will not be able to choose the machine on which you are
running the MSP Installation.
17. Choose the authentication method for installation of the MSP Core Database. Windows
Authentication is the default, but you can choose SQL Authentication.
If you select SQL Authentication, you will need to provide a SQL login that has
sysadmin permissions.
Note:
If you select SQL Authentication, the SQL Server instance must be configured to
support mixed mode authentication.
If you select Windows Authentication, then you will need to be logged in as a user
that has sysadmin permissions in order to install the MSP Core Database.
Note:
If this is a one box install, the administrator login on the server will likely have the
proper permissions.

Chapter 2 –Installing MSP 3.3.1 -- 13
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine and if you wish to stay with the
Windows Authentication option, you will need to be logged in to the server with a
domain user that has been configured to have sysadmin permissions on the SQL
Server.
18. Click Next to go to an MSP Core Database Review dialog box. If you indicated a SQL
instance on which an Existing MSP Database is installed, the installer defaults to keeping
the MSP data. If you accept the information, click Next. If you need to change it, click
Back.
Note:
If you selected the MSP Control Component features but those features are not
supported on the selected SQL Server instance, you will be informed that MSP
Control Component features will not be installed and you will be allowed to continue.
If you do not want to keep any data that was in the previous MSP database, you can
check the box to delete the existing data. When the MSP server installs it will wipe
out all existing MSP data and install a clean database.
19. On the SQL Server Analysis Services dialog box, it will show the SQL Server instance
where the MSP Core Database is being installed along with the Analysis Database name.
Notes:
If you selected Long Term Analysis as a desired MSP Control Component feature,
if Analysis Services are not available on the SQL Server instance selected, you will
not be able to continue.
Since windows authentication is the only option for connecting to Analysis Services,
you will need to be logged in as a user that is a Server Administrator in Analysis
Services.
20. On the MSP Runtime Windows Authentication dialog box, default values are provided
for a one box install. Click Next to continue.
If a one box install was selected, then this default local user will be created if it
doesn’t exist.
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine, then this user should be a
domain user.
If you selected Long-Term Analysis then this user will have to be a domain user.
Note:
This dialog will test the user credentials provided. If the credentials are for a local
user and the user does not exist it will be created. If the local user exists, then the
credentials must match. If non-default credentials are provided and the local user
does not exist, it will confirm that a local account should be created with the provided
credentials.
21. On the MSP Authentication to SQL Database dialog box, choose the method of
authentication and click Next.

14 -- Mobility Services Platform 3.3.1 Software Installation Guide
If you select SQL Authentication, then the SQL login credentials that you provide will
be used to create a SQL login when MSP is installed.
If you select Windows Authentication, then the Windows account specified in the
previous dialog will be granted the necessary permissions to access the SQL and
Analysis databases.
22. On the Install MSP Users dialog box, review the two initial users that will be created for
connection to the MSP UI Console.
Important:
These two MSP Users must be used once MSP is installed to configure any other
MSP users or even to configure MSP to use LDAP to authenticate users.
23. Click Next to display the Review Installation Settings dialog box.
24. Review the settings. If you accept the settings, click Install; if you need to change
something, click Back until you reach the information that needs to be changed.
25. After clicking Install, the MSP Server installation process will begin. It could take several
minutes.
Notes:
During the install you will see components being installed that are related to SQL
Server 2008.
There is a possibility that one of the installed components will force a system restart.
If this occurs, log in again and launch the install from the CD again. The installation
process will resume without having to repeat the Interviewer process.
If an error occurs while installing MSP Server that requires changing an answer
provided during the interview process then you will need to uninstall the Install Point
installation and reinstall it.
26. If you have SQL Server 2008/2008 R2, you probably will see the following dialog box
(Figure 3). Accept the default selection and click OK.
Figure 3