Motorola IDEN WIRELESS DATA SERVICES User manual

MotorolaTM
iDEN®
Wireless Data Services
for WindowsTM 95, WindowsTM 98, WindowsTM NT,
WindowsTM 2000, WindowsTM ME, and WindowsTM XP
User’s Guide
@NTN1710E@
NTN1710E

i
Wireless Data Services
AboutWirelessDataServices .........................1
Overview ............................................2
InstallationRequirements................................4
SettingUpWindowsComponents......................5
VerifyingandInstallingDial-UpNetworking ................5
VerifyingandInstallingtheTCP/IPProtocol ................8
InstallingtheDial-UpAdapter...........................10
InstallationInstructions ................................11
ConnectingtheDataCable..............................11
InstallingtheSoftware .................................12
ConfiguringYourPhone ............................34
Setting Up Your Computer and Phone for Packet Data Services 34
VerifyingModemInstallation ...........................36
CreatingaDial-UpNetworkingConnectioninWindows ......37
Changing Phone Settings ...............................46
StartingtheInternetConnection......................47
ConnectingwithPacketDataServices.....................47
AfterYouAreConnectedtotheInternet...................48
ConnectingtotheInternetviaCircuit-SwitchedData.........54
FaxServices.......................................56
SendingFaxes .......................................56
ReceivingFaxes ......................................56
TTYOperation ....................................57
BeforeYouMakeaTTYCall ...........................57
MakingaTTYCall ...................................57
RelatedSoftware...................................58
OnlineServiceSoftware................................58
ConfiguringCommunicationsSoftware....................58
Troubleshooting ...................................60
ErrorMessages.......................................64
Customer Support .....................................65
Accessories........................................66
DataCables .........................................66
DualPortAdapterCable ...............................67
PDAAdapter ........................................68
3COMPalmPilot™Cable..............................68

ii
Wireless Data Services
Appendix .........................................69
ForAdvancedUsers...................................69
SettingHyperTerminal.................................69
Configuring the Phone for Packet Data— without the Disk ....71
CommonlyUsedATCommands.........................83
ATCommandSubsetforFaxOperation ..................102
S-Registers .........................................103
Glossary .........................................107
PatentandTrademarkInformation..................113

1
About Wireless Data Services
ABOUT WIRELESS DATA SERVICES
magine the possibilities with iDEN®Wireless Data Services
technology, your laptop or handheld computer, and your iDEN data-
capable phone.
You can:
• Send and receive files, faxes, and e-mail, and access the Internet
fromyourcaroryourcustomer’soffice.
• Checkcustomer account information, company inventory, or interest
rates before entering your customer’s office.
With wireless data services, you can perform your most important laptop
computer activities outside your office or home—from your car, public
transportation, hotel room, or customer site.
And, you can do it all without access to a wired phone line. After you
initially install and set up the data configuration software, simply connect
your iDEN data-enabled phone to your computer. Your iDEN phone then
works like your modem.
Figure 1. Wireless Connection
With your computer powered on, simply start yourcommunication program
or Internet service, and you are on your way.
Your phone and data cable may not be the same as the
models shown.
Your iDEN
phone
Data cable
Laptop or hand-
held computing
device

2
Wireless Data Services
Overview
The iDEN Wireless Data Services solution provides you with the capability
of connecting to the Internet and corporate intranets using your laptop
computer (or compatible hand-held computing device) and your iDEN data-
enabled phone.
Packet Data
Internet
E-Mail
Circuit Data
4.
Connect
to the
Internet
2.
Install the
Packet Data
Software
3.
Configure
the
Phone
1.
Connect
the Cable
and Turn on
the Phone
C.
Start the
Communication
Software
Circuit Data
Modem
B.
Connect
the Cable
and turn on
the Phone
A.
Internet Service
Provider
Faxes

3
About Wireless Data Services
The phone serves as your modem for making packet and circuit-data
connections.
•Packet data: A wireless modem connection that uses your iDEN
phone’s modem for accessing the Internet, sending and receiving
e-mail, and transferring small files over the packet data network using
standard IP protocols. You are still able to make and receive phone calls,
dispatch calls, and circuit data/faxes during the “idle” time.
Data is sent in bursts. Packet data transmits packets (blocks) of data at
high speed. After the data is transmitted, you can remain connected
indefinitely yet not be charged for the idle time.
•Circuit data: A wireless modem connection that uses your iDEN
phone’s modem for sending and receiving faxes over the circuit-
switched cellular channel.
Data is sent as a continuous stream through the network to another
modem.
To prepare your computer and iDEN data-enabled phone for wireless data
use, the following procedures are necessary.
•Connect the cable.
Connect the phone to the computer via the data cable.
For more information see “Installation Instructions” on page 11.
• Turn on the phone.
Turn on the phone before you proceed with the installation and
configuration.
•Set up Windows Components.
Use these instructions to verify that Dial-Up Networking and the TCP/IP
protocol are installed on your computer. If not, follow the procedure
provided to install them.
For more information, see “Verifying and Installing Dial-Up
Networking” on page 5 and “Verifying and Installing the TCP/IP
Protocol” on page 8.
•Install the software.
Use the installation software to install the modem configuration data
software.
For more information, see “Installing the Software” on page 12.
•Configure your iDEN phone.
Enter settings provided by your iDEN carrier.
For more information, see “Configuring Your Phone” on page 34.
NOTE
You may use the following information as a fast path to
installation.

4
Wireless Data Services
•Connect to the Internet.
Start the Dial-Up Networking session. Be sure that the phone is
connected to the computer with the data cable. After the connection is
made, the floppy disk icon will be present on the phone’s display.
For more information, see “Starting the Internet Connection” on
page 47.
After successful installation, you can surf the Internet, send and receives
faxes and e-mail messages, and transfer files.
Installation Requirements
To run the installation program, you need the following:
• An iDEN plus series phone
• An data cable for your plus series phone
•AnIBM
®-compatible PC with:
-AnIntel
®486 (or higher) processor
- Microsoft®Windows®95, Windows®98, Windows®NT
(Service Pack 3), Windows®2000, Windows®ME, or
Windows®XP installed
- Minimum 128 MB of addressable RAM
-1.44MB3.5-inchdiskdriveorCD-ROMdrive
- 50 MB free hard-disk space
- Recommended: Mouse or compatible pointing device
• The installation software that came with your package
• Communication software
• AnaccountwithaniDENcarrier

5
Setting Up Windows Components
SETTING UP WINDOWS
COMPONENTS
The Installation software automatically installs the packet data application
on your IBM PC-compatible computer with Windows installed.
Windows must have Dial-Up Networking Version 1.3 or later and the TCP/
IP protocol installed.
• If Dial-Up Networking and the TCP/IP protocol are installed, skip this
section and go to “Installation Instructions” on page 11.
• If you are not sure if they are installed, or if they are not installed,
proceed with the rest of these instructions.
Verifying and Installing Dial-Up Networking
This section provides the procedure for setting up Dial-Up Networking on
your Windows computer.
Make sure that your Windows installation media (CD or disk) is available.
You may be asked to insert it later in the installation procedure.
1. From your Windows desktop, double-click “My Computer”.
2. Double-click “Control Panel”.
3. Double-click “Add/Remove Programs”. The Add/Remove Programs
Properties window opens.
4. Click the Windows Setup tab.
NOTES
If your version of Dial-up Networking is earlier than
Version 1.3, you can go to the Microsoft™ web site,
www.microsoft.com, to get the upgrade.
Windows 95 must have Windows Socket version 2
installed.
If your Windows socket version is less than version2.0, you
can go to the Microsoft Web site, www.microsoft.com,
search for 'Windows socket 2 Update' to upgrade.
IMPORTANT
If your computer has a network card or a security program
that prevents IP address changes, see your system
administrator before attempting to install this program.
If your computer is connected to a network, be sure not to
remove the existing network protocols during Packet Data
installation.

6
Wireless Data Services
5. Highlight “Communications” in the Components box.
6. Click “Details”. The Communications window opens.
4.
5.
6.

7
Setting Up Windows Components
7. In the Communications window, do one of the following:
a. If the selection box to the left of “Dial Up Networking” has a
check mark in it, click “Cancel” to close the window. Click
“Cancel” again to close the Add/Remove Programs Properties
window.
b. If the selection box to the left of “Dial Up Networking” does not
have a check mark in it, click the selection box to place a check
mark in it. Click “OK” to close the window and then click “OK”
again to close the Add/Remove Programs Properties window.
Restart your computer.
8. Continue with “Verifying and Installing the TCP/IP Protocol” on
page 8.
7.

8
Wireless Data Services
Verifying and Installing the TCP/IP Protocol
Use this procedure to ensure that your computer has the TCP/IP protocol
installed.
1. From the Control Panel on your desktop, double-click “Network”.
The Network window opens. Your screen might not look exactly like
the one illustrated.
2. Scroll down the list to find “TCP/IP Dial-Up Adapter”.
3. Do one of the following:
a. If you see “TCP/IP -> Dial-Up Adapter” in the list, click “OK”.
Skip this section and go to “Installation Instructions” on page 11.
b. If you do not see “TCP/IP -> Dial-Up Adapter” in the list, click
“Add”. The Select Network Component Type window opens.
2.
3b.
3a.
4.

9
Setting Up Windows Components
4. Highlight “Protocol” then click “Add”. The Select Network Protocol
window opens.
5. Under Manufacturer, select “Microsoft”.
6. Under Network Protocol, select “TCP/IP”, then click “OK”. The
TCP/IP Dial-Up Adapter appears in the list.
If the Dial-Up Adapter does not appear in the list, you do not have a
Dial-Up Adapter installed. You can install one. Use the procedure for
“Installing the Dial-Up Adapter” on page 10.
7. To close, click “OK”.
8. If the Dial-Up Networking adapter is installed, continue with
“Installation Instructions” on page 11.
5.
6.

10
Wireless Data Services
Installing the Dial-Up Adapter
When you select “TCP/IP Protocol”, you are asked to select a network
adapter. If you receive a message that you do not have one installed, use the
following procedure to install one. If you have a Dial-Up Adapter installed,
skip this section and go to “Installation Instructions” on page 11.
1. At the Select Network Adapter window, under Network Adapters,
highlight “Dial-Up Adapter”.
2. Under Manufacturers, highlight “Microsoft”.
3. Click “OK”. The Select Network Component Type window opens.
4. Highlight “Adapter” then click “Add”. The Select Network Adapters
window opens.
5. To verify that the adapter was added, from the Control Panel, click
Network. Look for “Dial-Up Adapter” on the Network Configuration
screen.
1.
2.
4.

11
Setting Up Windows Components
Installation Instructions
This section provides information for connecting the cable data and
installing the software.
Connecting the Data Cable
Your computer and your phone can be turned on or turned off when you
connect the data cable.
To connect the data cable:
1. Connect the data cable to the accessory connector on your phone.
Figure 2. Example of Equipment Arrangement
2. Attach the other end of the cable to a serial communication (COM)
port on your computer or hand-held computing device.
3. Position the antenna of the radio product at least one inch (2.5 cm)
away from the body of any person when transmitting.
4. For body-worn operation, with or without an earpiece or any other
accessory, the antenna should be kept at least one inch (2.5 cm) from
the body when transmitting. A Motorola plastic carry holder with a
belt clip is available as an accessory to this radio product for body-
worn use.
NOTE
To install the Wireless Data Services software on a
computer or hand-held device that does not have
Windows installed, or if you do not have the installation
disks, proceed to “Configuring the Phone for Packet
Data–without the Disk,” on page 62.
To attach the cable
properly, make sure
that the Motorola
logo faces toward
the front, as shown.

12
Wireless Data Services
To remove the cable:
1. Disconnect the data cable from your phone.
2. Disconnect the data cable from your computer.
Installing the Software
The Installation software enables packet data service.
To install the packet data software:
1. Turn on your iDEN phone.
2. Turn on your computer and start Microsoft®Windows®95, Windows®
98, Windows®NT, Windows®2000, Windows®ME, or Windows®XP.
3. Insert the Installation CD-ROM in your CD-ROM drive.
4. Select “Start”, then select “Run”.
5. Type d:\setup (or substitute the correct drive letter).
6. Click “OK”. The Setup progress window opens. After it closes, the
Welcome window opens.
7. Click “Next”. The User Information window opens.
IMPORTANT
During installation, if you receive a message that you do not
have one or more of the required Windows components
installed, see “Setting Up Windows Components” on
page 5.

13
Setting Up Windows Components
8. Enter your name and company, if it doesn’t automatically display.
9. Click “Next”. The Choose Destination Location window opens.
10. Click “Next” to accept the default Destination Folder.The Select
Program Folder window opens. “iDEN Packet Data Applet” is
highlighted.
8.

14
Wireless Data Services
11. Click “Next” to accept the default Program Folder, iDEN Packet Data
Applet.
The installation program starts. A status window opens while the files
are copying.
After the files are copied, you can add a shortcut to your Windows
desktop.
12. Select “Yes” to add a shortcut.
13. Make sure your phone is connected and turned on before you continue
the installation.
NOTE
For USB users: If prompted for Motorola iDEN USB
modem drivers, select the option to install software
automatically.

15
Setting Up Windows Components
14. Click “OK” when this window appears.
To continue the installation, see one of the following sections:
• To install on Windows NT, see “Windows NT Installation Only” on
page 15.
• To install on Windows 2000 or Windows XP, see “Windows 2000 and
Windows XP Installations” on page 22.
• To install on Windows 95, Window 98, Windows ME, or Windows XP,
see “Completing Software Installation for All Operating Systems” on
page 30.
Windows NT Installation Only
NOTE
Your interface may appear slightly different than the
following illustration, but the options will be the same.
NOTE
Administrative rights are required.Windows NT (Service
Pack 3) must be installed.
IMPORTANT
There is a baud rate setting for your computer and a baud
rate setting for your phone. Ifyou do not choose AutoDetect
and accept the default baud rate of 19200, be sure the
settingsfor the computer and the phone are the same. If they
are not, your computer might have a problem connecting
with the phone.
To check the baud rate on your phone, press *#60on the
keypad.
At baud rates of 115.2K and 57.6K, you must set both the
PC and your phone to Hardware Flow Control for circuit
data and packet data. Additionally, for optimum
performance, set the Advance Port Settings as follows:
WINNT/2000: FIFO Enabled

16
Wireless Data Services
1. At the Communications Settings window, do one of the following:
• Click “Auto Detect” to have the program automatically detect the
communication port to which your phone is connected and set the
corresponding COM port button.
• Or, select a COM or USB port by clicking its selection button.
2. Optional: If you want to change the baud rate, click the down arrow next
to 19200 and make another selection.
Be sure that “Done” appears in the Status box before you continue
3. Click “OK”.
4. Click “OK” in this information window.
TIP
Make a note of the selected COM port. You will need it later
in the installation when you add the circuit-data modem.
1.
2.
3.