Motorola MSP3-STGPR-SW-ED - Mobility Services Platform Provision... Firmware update

Mobility Services Platform 3.3
Software Installation Guide

Mobility Services Platform 3.3 Software Installation Guide
72E-100159-09
Revision G
September 2009

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Table of Contents
Before You Begin................................................................................................1
Read This First................................................................................................................................................ 1
About the Guide.............................................................................................................................................. 1
Related Documents................................................................................................................................ 1
Service Information ................................................................................................................................ 1
Chapter 1 - Introduction .....................................................................................3
Introduction..................................................................................................................................................... 3
Deciding Your Installation Scenario................................................................................................................ 4
All Components on One Server.............................................................................................................. 4
Components Split Between Two Servers............................................................................................... 4
Advanced Installations ........................................................................................................................... 4
Chapter 2 – MSP Server Requirements.............................................................5
Minimum Software and Hardware Requirements............................................................................................ 5
SQL Server 2005/2008 Requirements............................................................................................................ 7
Chapter 3 – Installing MSP 3.3...........................................................................9
Before Installing MSP 3.3................................................................................................................................ 9
Upgrading from Previous MSP Versions......................................................................................................... 9
Domain User for Runtime Access..................................................................................................................10
Domain User for Installation...........................................................................................................................10
Installing MSP 3.3..........................................................................................................................................10
Uninstalling and Reinstalling MSP Server 3.3 to Change Your Configuration ...............................................13
Uninstalling MSP 3.3......................................................................................................................................14
Appendix A – Installing Microsoft IIS..............................................................15
Installing IIS 6 ................................................................................................................................................15
Installing IIS 7 under Windows Server 2008 ..................................................................................................16

iv -- Mobility Services Platform 3.3 Software Installation Guide

Before You Begin
Read This First
Motorola recommends that you read this entire document before you begin installing MSP 3.3.
About the GuideAbout the Guide
The MSP 3.3 Software Installation Guide provides general instructions for installing the MSP 3.3
software product. Newer versions of this document may be available at
http://support.symbol.com/support/product/softwaredownloads.do
The MSP 3.3 Software Installation Guide provides general instructions for installing the MSP 3.3
software product. Newer versions of this document may be available at
http://support.symbol.com/support/product/softwaredownloads.do.
Related Documents
MSP 3.3 Release Notes, p/n 72E-100160
Understanding Mobility Services Platform 3.3, p/n 72E-128712
Using Mobility Services Platform 3.3, p/n 72E-128802
MSP Client Software Guide, p/n 72E-128805
Using the MSP 3.3 Administration Program, p/n 72E-128775
Using the Athena Remote Control Solution, p/n 72E-127346
Using the Motorola Remote Control Solution, p/n 72E-127347
AirBEAM Package Builder Product Reference Guide, p/n 72E-55769
AirBEAM Package Builder Version 2.X Addendum
Service Information
If you have a problem with your software, contact Motorola Enterprise Mobility support for your
region. Contact information is available at: http://www.symbol.com/contactsupport.

2 -- Mobility Services Platform 3.3 Software Installation Guide
When contacting Enterprise Mobility support, please have the following information available:
Serial number of the software
Model number or product name
Software type and version number
Software license information
Motorola responds to calls by email, telephone or fax within the time limits set forth in support
agreements.
If you purchased your Enterprise Mobility business product from a Motorola business partner,
contact that business partner for support.

Chapter 1 - Introduction
Introduction
Mobility Services Platform 3.3 (MSP) is being released on CD with a new install interface and
simplified instructions for the two most common types of installation. Users that find these two
install scenarios inappropriate for their installation of MSP are highly encouraged to contact the
MSP Help Desk for assistance.
Mobility Services Platform version 3.3 is available in several Editions that allow you to choose to
purchase and install just the functionality you need. MSP Stage Edition provides support only for
initial deployment of devices. MSP Provision Edition provides all the features of MSP Stage
Edition plus the ability to use Provisioning to keep your devices continuously up to date. MSP
Control Edition provides all the features of MSP Provision Edition plus the ability to perform Data
Collection and optionally Collection Analysis and the ability to perform Actions on selected
devices. Depending on the MSP Edition you choose to install, the functionality you elect to use,
and the complexity of the enterprise you need to manage, the installation of MSP will vary in
complexity.
Installing MSP 3.3 Stage or MSP 3.3 Provision Edition will typically be the least demanding. You
may choose to use either Microsoft SQL Server Express 2005 or Microsoft SQL Server
2005/2008 Standard or Enterprise edition to host your MSP database. Microsoft SQL Server
Express 2005 is license-free, and hence Microsoft offers no support. In addition, Microsoft SQL
Server Express 2005 has limitations on maximum database size and generally is not considered
an enterprise-class solution. Depending on your situation, you may want to use Microsoft SQL
Server 2005/2008 Standard or Enterprise editions even though they require the purchase of
licenses from Microsoft. By paying for licenses, you get an enterprise-class solution and support
from Microsoft.
Installing MSP 3.3 Control Edition without Data Collection is comparable in complexity to
installing MSP 3.3 Stage Edition or MSP 3.3 Provision Edition. You may choose to use either
Microsoft SQL Server Express 2005 or Microsoft SQL Server 2005/2008 Standard or Enterprise
editions to host your MSP database. For the same reasons stated above, it is often advisable to
use Microsoft SQL Server 2005/2008 Standard or Enterprise editions to ensure that you have an
enterprise-class scalable and supported solution.

4 -- Mobility Services Platform 3.3 Software Installation Guide
Installing MSP 3.3 Control Edition with Data Collection always requires the use of Microsoft SQL
Server 2005/2008 Standard or Enterprise editions to host your MSP database. In addition, if you
wish to use Collection Analysis, you will need to install the optional Analysis Services feature of
Microsoft SQL Server 2005/2008 Standard or Enterprise editions.
Deciding Your Installation Scenario
All Components on One Server
In this installation scenario, you will install all MSP Server Components and the MSP Core
Database on one server on which your instance of SQL Server is already installed.
Components Split Between Two Servers
In this installation scenario, you will install the MSP Core Database on one server on which your
instance of SQL Server is already installed and all other MSP Components will be installed on
another server with connectivity to the SQL/MSP Database server.
Advanced Installations
Any scenario involving the distribution of MSP Components across multiple servers requires
expertise that only the most-advanced IT professionals possess. These types of installation
scenarios can be accomplished with the MSP 3.3 Installer, but specific details for these scenarios
are not covered in this document. Before such installations are attempted users are highly
encouraged to contact the MSP Help Desk.

5 -- Mobility Services Platform 3.3 Software Installation Guide
Chapter 2 – MSP Server Requirements
Minimum Software and Hardware Requirements
Servers on which you plan to install MSP 3.3 must meet the minimum software and hardware
requirements listed in Table 1.requirements listed in Table 1.
Table 1 – Minimum Software and Hardware RequirementsTable 1 – Minimum Software and Hardware Requirements
Category Requirements
Windows Operating
Systems
Windows Server 2003 Standard/Enterprise/Web editions x86/x64
with SP2 or higher
Windows Server 2003 R2 Standard/Enterprise editions x86/x64
with SP2 or higher
Windows Server 2008 Standard/Enterprise/Datacenter editions
x86/x64 with SP1 or higher
Important:
Installation on Windows XP or Vista are not supported. MSP 3.3 is not
supported on Windows Server systems that are Domain Controllers.

6 -- Mobility Services Platform 3.3 Software Installation Guide
Category Requirements
Additional Software
Microsoft Internet Information Services 6/7.
Microsoft .NET Framework 2.0 SP2
Microsoft SQL Server 2005/2008.
Note:
If you will not be installing the Data Collection or Long-Term Analysis
features of MSP 3.3, you can use SQL Server 2005 Express. This
version of SQL Server is free and included for your use on the MSP
3.3 Installation CD. You need not use SQL Server 2008 Express for
such an installation.
Windows Installer 4.5 Update
Hardware for Stage,
Provision, or Control
Editions without Data
Collection and
Analysis
These are recommended minimum specifications for the computer on
which you will run these editions of MSP. These are only
recommendations and you may obtain satisfactory performance on
computers with a configuration that differs from these specifications.
3 GHz processor
2 GB of memory
40 GB hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the Understanding MSP 3.3 for more information on factors
that can affect MSP performance.
Hardware for Control
Edition with Data
Collection and
Analysis
These are recommended minimum specifications for the computer on
which you will run these editions of MSP.
Dual 2.33 GHz dual-core processors
4 GB of memory
40 GB space available on hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the Understanding MSP 3.3 for more information on factors
that can affect MSP performance.

Chapter 2 – MSP Server Requirements -- 7
SQL Server 2005/2008 Requirements
The edition of Microsoft SQL Server 2005/2008 you must use is determined by how the
installation of MSP 3.3 will be used. The following table delineates which edition you must use:
Table 2 – SQL Server 2005/2008 Version Requirements
If MSP 3.3 will be used for a new installation or
Upgrade from 3.2/3.2.1… SQL Server 2005/2008 Version Requirements
On a single server
Without Data Collection and Analysis
Microsoft SQL Server 2005 Express or SQL
Server 2005/2008 Standard or Enterprise
without SSAS enabled, as well as the other
software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
On a single server
With Data Collection and Analysis
SQL Server 2005/2008 Standard or Enterprise
with SSAS enabled, as well as the other
software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
The instance of Microsoft SQL Server
is on a second, separate server
Without Data Collection and Analysis
Microsoft SQL Server 2005 Express or SQL
Server 2005/2008 Standard or Enterprise
without SSAS enabled, as well as the other
software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
Note:
TCP/IP must be enabled under SQL Server Network Configuration

8 -- Mobility Services Platform 3.3 Software Installation Guide

Chapter 3 – Installing MSP 3.3
Before Installing MSP 3.3
If you are planning to install the MSP Core Database on a SQL Server instance that is running on
a different box than the rest of the MSP components will be, then you should have two domain
users available before beginning the installation of MSP 3.3. One domain user is required for
installation and a separate domain user is required for runtime.installation and a separate domain user is required for runtime.
Note:Note:
The only exception to this is if you are not using Long Term Analysis and can use SQLThe only exception to this is if you are not using Long Term Analysis and can use SQL
Authentication to install the Core Database and access it at runtime.
Upgrading from Previous MSP Versions
1. Upgrades to MSP 3.3 are supported only from MSP versions 3.2/3.2.1.
2. Export all Objects before continuing; see Using MSP 3.3 – Understanding Objects for
more detail.
3. All upgrades begin with uninstalling the current version of MSP (and Package Builder if
appropriate) using Add/Remove Programs.
IMPORTANT:
If you have an installation of MSP 3.2.0 with the Package Builder 1.0 add-on
installed, you MUST uninstall Package Builder BEFORE you uninstall MSP
3.2.0. If you do not remove this software in this order, you may not be able to
uninstall Package Builder or reinstall MSP later.
4. Make sure you chose to keep the existing data.
IMPORTANT:
Uninstall the existing version of MSP keeping the existing data. Failure to select
the check box to keep your data will result in a loss of your database.

10 -- Mobility Services Platform 3.3 Software Installation Guide
5. Migrate the User Data Files shared folder, if applicable.
Domain User for Runtime Access
This domain user does not need special domain permissions and does not need any special
permissions granted before installing MSP 3.3. This domain user only needs to be a member of
the “domain users” group.
Domain User for Installation
This domain user does not need special domain permissions. It simply needs to be a member of
the administrators group on the server where the MSP components will be installed. This user
also needs permissions on the SQL Server. The easiest way to grant these permissions are to
make the user a member of the administrators group on the SQL Server.
Important:
This domain user is not needed once the install is completed. The installation configuration file
will keep track of which user was specified while installing, but this user is not used by the MSP
components once the installation is complete.
Installing MSP 3.3
To Install MSP 3.3:
1. Put the Installation CD in the machine on which you are installing all MSP Components or
on which you are installing all MSP Components except the MSP Database.
2. When the MSP 3.3 CD Launcher dialog box displays, you will see the results of the pre-
requisite software check in the Pre-requisites area at the top of the dialog box (Figure
1).
Figure 1
Note:
If all three pre-requisites are installed, go to Step 3.
If IIS is not installed, go to Appendix A for installation instructions.
If either .NET Framework 2.0 SP2 or Windows Installer 4.5 Update are not installed,
click Install and then Finish when the installation is complete.
3. In the Installation area, click the Install button to the right of MSP 3.3 Server.
4. When the Welcome dialog box for the MSP Install Point Installer is displayed, click Next.
5. Accept the license agreement and click Next.

Chapter 3 – Installing MSP 3.3 -- 11
6. Accept or change the Destination folder and click Next.
7. Click Install.
8. Click Finish.
9. When the Install Interviewer opens, choose your installation scenario and click Next.
10. Indicate which, if any, MSP Control Component features you plan to use and click Next.
Notes:
Data collection requires SQL Server 2005/2008 Standard or Enterprise Edition. It is
not supported on SQL Server Express edition.
Selecting Long Term Analysis will install the MSP Analysis Database.
The SQL Server 2005/2008 Standard or Enterprise Edition restrictions will be
checked later in the process once the target SQL Server has been identified.
11. On the MSP Core Database dialog box select the SQL instance on which the MSP Core
Database will be installed:
If you selected the all in one scenario, the SQL Server choices will be prepopulated
as the dialog is displayed and will be restricted to the local server.
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine, you will encounter a list of all
the SQL instances on all the servers to which there is connectivity from the
installation machine. You will not be able to choose the installation machine.
12. Choose the authentication method for installation of the MSP Core Database. Windows
Authentication is the default, but you can choose SQL Authentication.
If you select SQL Authentication, you will need to provide a SQL login that has
sysadmin permissions.
Note:
If you select SQL Authentication, the SQL Server instance must be configured to
support mixed mode authentication.
If you select Windows Authentication, then you will need to be logged in as a user
that has sufficient permissions to install the MSP Core and MSP Analysis Services
Databases.
Note:
If this is a one box install, an administrator login on the server will have the proper
permissions.
If this is a two box install, then a separate domain user who is an administrator on
the current server is required.
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine and if you wish to stay with the
Windows Authentication option, you will need to be logged in to the server with a
domain user that has been configured to have sysadmin permissions on the SQL
Server.}

12 -- Mobility Services Platform 3.3 Software Installation Guide
13. Click Next to go to an MSP Core Database Review dialog box. If you indicated a SQL
instance on which an Existing MSP Database is installed, the installer defeaults to
keeping the MSP data. If you accept the information, click Next. If you need to change it,
click Back.
Note:
If you selected MSP Control Component features but do not have SQL 2005/2008
Standard or Enterprise Edition, you will be informed that MSP Control Component
features will not be installed and you will be allowed to continue.
If you do not want to keep any data that was in the previous MSP database, you can
check the box to delete the existing data. When the MSP server installs it will wipe
out all existing MSP data and install a clean database.
14. On the SQL Server Analysis Services dialog box, it will show the SQL Server instance
where the MSP Core Database is being installed along with the Analysis Database name.
15. On the MSP Runtime Windows Authentication dialog box, default values are provided
for a one box install. Click Next to continue.
If a one box install was selected, then this default local user will be created if it
doesn’t exist.
If you selected the scenario where you are going to install all MSP Components
except the MSP Database on the installation machine, then this user should be a
domain user.
16. On the MSP Authentication to SQL Database dialog box, choose the method of
authentication and click Next.
If you select SQL Authentication, then the SQL login credentials that you provide will
be used to create a SQL login when MSP is installed.
If you select Windows Authentication, then the Windows account specified in the
previous dialog will be granted the necessary permissions to access the SQL and
Analysis databases.
17. On the Install MSP Users dialog box, review the two initial users that will be created for
connection to the MSP UI Console.
Important:
These two MSP Users must be used once MSP is installed to configure any other
MSP users or even to configure MSP to use LDAP to authenticate users.
18. Click Next to display the Review Installation Settings dialog box.
19. Review the settings. If you accept the settings, click Install; if you need to change
something, click Back until you reach the information that needs to be changed.
20. After clicking Install, the MSP Server installation process will begin.

Chapter 3 – Installing MSP 3.3 -- 13
Notes:
During the install you will see components being installed that are related to SQL
Server 2008.
There is a possibility that one of the installed components will force a system restart.
If this occurs, log in again and launch the install from the CD again. The installation
process will resume without having to repeat the Interviewer process.
If an error occurs while installing MSP Server that requires changing an answer
provided during the interview process then you will need to uninstall the Install Point
installation and reinstall it.
21. When you receive the Install Succeeded message, the installation is finished. Please
see Understanding MSP 3.3 and Using MSP 3.3 for details about enabling non-default
configuration options, such as:
Enter License keys to enable Provision and Control Editions (Using MSP 3.3 –
Administrative Setup).
Configure Authentication Sources and MSP Users (Using MSP 3.3 – Administrative
Setup).
Re-enable optional settings through the MSP Administration Program (Using the
MSP 3.3 Administration Program).
22. Depending on your need for various features in MSP, you may need to import one or
more MSP Addons. Please see the Bulk Import for Addons section in Using the MSP
3.3 Administration Program for more information. You will need to import them from the
MSP 3.3 Installer CD which contains the .zip files for each of the default Addons. You can
also check for updated Addon files at Support Central. It is important to note that there
are some commonly used Addons that must be imported before you are able to use the
functionality they provide. Some examples include:
AthenaMonitor
AthenaRemoteControl
MotorolaRemoteControl
Motorola SSL VPN
AppCenter
Uninstalling and Reinstalling MSP Server 3.3 to
Change Your Configuration
MSP Install Point is a separate program that controls the installation of MSP 3.3. Install Point
keeps track of the configuration files used to install MSP 3.3. You can make changes to the
following now by reinstalling MSP Server via MSP 3.3 Install Point:
Addition or Removal of support for Long Term Analysis
The MSP runtime connection to the MSP Core Database
The User under which MSP runs
The initial MSP Users
Completely wipe the database clean.

14 -- Mobility Services Platform 3.3 Software Installation Guide
Caution!
You will lose all of your settings and data if and when you wipe the database clean.
To make Changes to MSP 3.3:
1. Click Start > Add/Remove Programs > MSP 3.3 Install Point.
2. Click the Remove button on the MSP 3.3 Install Point listing to uninstall MSP Server and
MSP Package builder. MSP 3.3 Install Point will remain installed.
3. Click the Change button on the MSP 3.3 Install Point listing. MSP Server has been
uninstalled, but MSP 3.3 Install Point has saved configuration files from the previous
installation.
4. When the MSP 3.3 Installation Interviewer restarts, move through the interview process
and change the appropriate information.
5. When the interview process concludes, click Install to reinstall MSP Server 3.3 with the
new settings.
Uninstalling MSP 3.3
Complete removal of MSP 3.3, excluding the MSP Core Database and the Archive and Temp
files, will require removing MSP Install Point:
1. Click Start > Add/Remove Programs > MSP 3.3 Install Point.
2. Click the Remove button on the MSP 3.3 Install Point listing to uninstall MSP Server and
MSP Package builder. MSP 3.3 Install Point will remain installed.
3. Click the Remove button on the MSP 3.3 Install Point listing again to uninstall MSP 3.3
Install Point.