Motorola Photon Q User manual

User Guide
©2012 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
06/06/2012
FCC

TOC i
Table of Contents
Get Started ................................................................................................................................ 1
Your Phone at a Glance ......................................................................................................... 1
Set Up Your Phone................................................................................................................. 1
Activate Your Phone............................................................................................................... 2
Complete the Setup Application.............................................................................................. 3
Set Up Voicemail.................................................................................................................... 3
Setting Up Visual Voicemail................................................................................................ 3
Setting Up Traditional Voicemail......................................................................................... 4
Sprint Account Information and Help...................................................................................... 4
Sprint Account Passwords .................................................................................................. 4
Manage Your Account......................................................................................................... 5
Sprint Support Services ...................................................................................................... 6
Phone Basics............................................................................................................................. 7
Your Phone’s Layout.............................................................................................................. 7
Key Functions..................................................................................................................... 8
Turn Your Phone On and Off.................................................................................................. 9
Turn Your Screen On and Off................................................................................................. 9
Touchscreen Navigation........................................................................................................10
Touch Gestures .................................................................................................................10
Your Home Screen................................................................................................................10
Customize the Home Screen .............................................................................................11
App Menu..............................................................................................................................11
Recent Apps......................................................................................................................12
Search...................................................................................................................................12
Status Bar .............................................................................................................................12
Enter Text..............................................................................................................................13
QWERTY Keyboard...........................................................................................................14
Touchscreen Keyboard......................................................................................................14
Tips for Editing Text...........................................................................................................15
Auto-Correction..................................................................................................................15
06/06/2012
FCC

TOC ii
Text Input Settings.............................................................................................................15
Phone.......................................................................................................................................16
Make Phone Calls.................................................................................................................16
Call Using the Phone Dialer...............................................................................................16
Call from Recent................................................................................................................16
Call from Contacts .............................................................................................................17
Call from Favorites.............................................................................................................17
Call a Number in a Text Message......................................................................................17
Call Emergency Numbers ..................................................................................................17
Receive Phone Calls .............................................................................................................18
Answer an Incoming Call ...................................................................................................18
Mute the Ringing Sound.....................................................................................................18
Reject an Incoming Call.....................................................................................................18
Phone Call Options................................................................................................................18
Making a Conference Call .....................................................................................................19
Phone Settings..........................................................................................................................20
Wireless & Network Settings .................................................................................................20
Airplane Mode....................................................................................................................20
Wi-Fi Settings ....................................................................................................................21
Bluetooth® Settings ............................................................................................................21
Tethering & Mobile Hotspot Settings..................................................................................21
VPN Settings .....................................................................................................................21
Mobile Network Settings ....................................................................................................21
Call Settings..........................................................................................................................21
Voicemail Settings .............................................................................................................22
Other Call Settings.............................................................................................................22
Sound Settings......................................................................................................................23
General Sound Settings.....................................................................................................23
Incoming Call Sound Settings............................................................................................24
Notifications.......................................................................................................................24
Sound Feedback Settings..................................................................................................24
Display Settings.....................................................................................................................25
Brightness..........................................................................................................................25
06/06/2012
FCC

TOC iii
Auto-Rotate Screen ...........................................................................................................25
Screen Timeout..................................................................................................................25
Wallpaper Settings.............................................................................................................25
Battery Settings.....................................................................................................................25
Battery Remaining .............................................................................................................25
Battery Capacity.................................................................................................................26
Charging the Battery..........................................................................................................26
Battery Cool Down.............................................................................................................26
Battery mode .....................................................................................................................26
Location Settings...................................................................................................................27
My Location .......................................................................................................................27
Security Settings ...................................................................................................................27
Set Up Screen Lock...........................................................................................................27
Data Encryption .................................................................................................................29
Passwords.........................................................................................................................29
Device Administration ........................................................................................................29
Credential Storage.............................................................................................................29
Certificates.........................................................................................................................29
Account Settings ...................................................................................................................30
Set Up a New Account.......................................................................................................30
Manage Existing Accounts.................................................................................................30
Applications Settings.............................................................................................................30
Unknown Sources..............................................................................................................30
Manage Applications..........................................................................................................30
Running Services...............................................................................................................31
Privacy Settings.....................................................................................................................31
Backup and Restore ..........................................................................................................31
Resetting Your Phone........................................................................................................31
Storage Settings....................................................................................................................31
Internal Storage .................................................................................................................31
SD Card.............................................................................................................................32
Language & Keyboard Settings.............................................................................................32
Language Settings.............................................................................................................32
06/06/2012
FCC

TOC iv
Keyboard Settings..............................................................................................................32
Voice Input & Output Settings................................................................................................34
Voice Input.........................................................................................................................34
Voice Output......................................................................................................................34
Accessibility Settings.............................................................................................................34
Date & Time Settings.............................................................................................................34
Changing the Date & Time.................................................................................................34
About Phone..........................................................................................................................35
System Updates.................................................................................................................35
Status ................................................................................................................................35
Legal Information...............................................................................................................35
Contacts....................................................................................................................................36
Get Started with Contacts......................................................................................................36
Access Contacts................................................................................................................36
Add a Contact........................................................................................................................37
Save a Phone Number..........................................................................................................37
Edit a Contact........................................................................................................................38
Sync or Transfer Contacts.....................................................................................................38
Transfer Contacts Using a microSD Card..........................................................................39
Share Contacts......................................................................................................................39
Call or Text Contacts.............................................................................................................39
Make Groups.........................................................................................................................40
Calendar & Tools......................................................................................................................41
Calendar................................................................................................................................41
Add Calendar Events.........................................................................................................41
Manage Calendar Events...................................................................................................41
File Manager .........................................................................................................................42
Alarm Clock and Timer..........................................................................................................42
Alarm Clock .......................................................................................................................42
Timer .................................................................................................................................42
Help Center...........................................................................................................................43
Calculator..............................................................................................................................43
Tasks.....................................................................................................................................43
06/06/2012
FCC

TOC v
Quickoffice ............................................................................................................................43
Quick Office Programs.......................................................................................................43
Create a New File..............................................................................................................44
Open a Document..............................................................................................................44
Browse Files......................................................................................................................44
Tips....................................................................................................................................44
Update Your Phone Software................................................................................................44
Voice Commands..................................................................................................................45
Voice Actions.....................................................................................................................45
Voice Commands...............................................................................................................45
Bluetooth®Connections.........................................................................................................45
Turn Bluetooth On or Off....................................................................................................46
Connect New Devices........................................................................................................46
Reconnect Devices............................................................................................................47
Disconnect Devices ...........................................................................................................47
Edit the Device Name ........................................................................................................47
MOTOPRINT.........................................................................................................................47
Print a Document or File ....................................................................................................47
Add a Printer......................................................................................................................47
Smart Actions........................................................................................................................47
microSD Card ...........................................................................................................................48
Optional microSD Card..........................................................................................................48
Insert the microSD Card.....................................................................................................48
microSD Card Settings..........................................................................................................49
View Memory in the microSD Card ....................................................................................49
Format the microSD Card..................................................................................................49
microSD Card........................................................................................................................49
Connect Your Phone to Your Computer ................................................................................49
Camera.....................................................................................................................................51
Take Photos..........................................................................................................................51
Photo Options....................................................................................................................51
Record Videos.......................................................................................................................52
Video Options....................................................................................................................52
06/06/2012
FCC

TOC vi
View Photos & Videos...........................................................................................................53
Change Gallery Settings....................................................................................................53
Share Photos and Videos ..................................................................................................54
Manage Photos and Videos...............................................................................................54
Edit Photos and Videos .........................................................................................................54
Sprint Basics.............................................................................................................................55
Voicemail...............................................................................................................................55
Visual Voicemail.................................................................................................................55
Traditional Voicemail..........................................................................................................58
Accounts ...............................................................................................................................58
Setting Up Accounts ..........................................................................................................58
Gmail™ and Google™.......................................................................................................59
Text Messages and MMS ..................................................................................................62
Roaming................................................................................................................................65
Roaming Icon.....................................................................................................................65
Setting Roam Mode ...........................................................................................................65
Call Guard..........................................................................................................................65
Data Roam Guard..............................................................................................................65
Apps and Entertainment............................................................................................................67
Google Play Store™..............................................................................................................67
Find and Install Apps .........................................................................................................67
Create a Google Checkout™ Account ...............................................................................68
Request a Refund for a Paid App.......................................................................................68
Manage or Remove Apps ..................................................................................................68
Download Apps from the Web...............................................................................................68
Manage Your Downloads...................................................................................................69
Navigation .............................................................................................................................69
Google Maps™..................................................................................................................69
Google Latitude™..............................................................................................................70
Google Play Music.................................................................................................................71
Get Music...........................................................................................................................72
Tips and Tricks...................................................................................................................73
Web and Data...........................................................................................................................74
06/06/2012
FCC

TOC vii
Wi-Fi......................................................................................................................................74
Turn Wi-Fi On or Off..............................................................................................................74
Wi-Fi Search and Connect.................................................................................................74
Wi-Fi Modes..........................................................................................................................75
Wi-Fi Hotspot.........................................................................................................................75
Setting up the Hotspot........................................................................................................75
Activating the Hotspot........................................................................................................76
Browser.................................................................................................................................76
Your Browser.....................................................................................................................76
Connect .............................................................................................................................76
Select Links .......................................................................................................................76
See Options.......................................................................................................................76
Go to a Specific Website....................................................................................................77
Adjust Browser Settings.....................................................................................................77
YouTube™............................................................................................................................78
Sprint Worldwide Wireless Service............................................................................................79
Getting started with Sprint Worldwide Service.......................................................................79
Activating Global Roaming Mode...........................................................................................79
Making and Receiving Worldwide Calls.................................................................................80
Making Calls Using Plus (+) Code Dialing..........................................................................80
Sprint Voicemail Service........................................................................................................80
Setting Up Your Voicemail Access Number .......................................................................80
Accessing Your Voicemail..................................................................................................81
International Data Roaming...................................................................................................81
Getting Started with Data Services.....................................................................................82
Accessing Your Email and Data Services on GSM/UMTS Networks..................................82
Accessing Your Email and Data Services on CDMA Networks ..........................................82
Understanding Status Messages...........................................................................................82
Contacting Sprint...................................................................................................................84
Please call the numbers below if you need assistance:.........................................................84
Important Safety Information.....................................................................................................86
General Precautions..............................................................................................................87
Maintaining Safe Use of and Access to Your Phone ..........................................................87
06/06/2012
FCC

TOC viii
Battery Use & Safety.............................................................................................................88
DON’Ts..............................................................................................................................88
DOs ...................................................................................................................................88
Battery Charging ...................................................................................................................89
Third Party Accessories.........................................................................................................90
Driving Precautions ...............................................................................................................90
Seizures/Blackouts................................................................................................................91
Caution About High Volume Usage.......................................................................................91
Repetitive Motion...................................................................................................................91
Children.................................................................................................................................91
Glass Parts............................................................................................................................92
Operational Warnings............................................................................................................92
Potentially Explosive Areas................................................................................................92
Symbol Key........................................................................................................................92
Radio Frequency (RF) Energy...............................................................................................93
Exposure to RF Energy......................................................................................................93
RF Energy Operational Precautions...................................................................................93
RF Energy Interference/Compatibility.................................................................................94
Regulatory Information ..........................................................................................................94
Specific Absorption Rate (FCC & IC).....................................................................................94
European Union Directives Conformance Statement.............................................................95
FCC Notice to Users..............................................................................................................96
Industry Canada Notice to Users...........................................................................................96
Software Notices...................................................................................................................97
Location Services..................................................................................................................97
Your Location.....................................................................................................................97
Emergency Calls................................................................................................................98
Navigation .............................................................................................................................98
Privacy & Data Security.........................................................................................................98
Use & Care............................................................................................................................99
Recycling.............................................................................................................................100
Mobile Devices & Accessories.........................................................................................100
Packaging & Product Guides ...........................................................................................100
06/06/2012
FCC

TOC ix
California Perchlorate Label ................................................................................................100
Hearing Aid Compatibility with Mobile Phones.....................................................................101
Software Copyright Notice...................................................................................................101
Content Copyright ...............................................................................................................102
Open Source Software Information......................................................................................102
Export Law Assurances.......................................................................................................102
Product Registration............................................................................................................103
Service & Repairs................................................................................................................103
How to Obtain Service or Other Information ........................................................................103
Owner’s Record...................................................................................................................104
Copyright & Trademarks......................................................................................................104
Manufacturer’s Warranty.........................................................................................................106
Manufacturer’s Warranty .....................................................................................................106
Motorola Mobility Inc. Limited Global Warranty Mobile Phones........................................106
Index.......................................................................................................................................112
06/06/2012
FCC

Get Started 1
Get Started
This section gives you all the information you need to set up your phone and Sprint service the
first time.
Your Phone at a Glance
Set Up Your Phone
Activate Your Phone
Complete the Setup Application
Set Up Voicemail
Sprint Account Information and Help
Your Phone at a Glance
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
1. Charge your battery for at least three hours.
06/06/2012
FCC

Get Started 2
2. Press and hold the Power/Lock button on top of your phone to turn it on.
If your phone is activated, it will turn on, and show some setup instructions.
If your phone is not yet activated, see Activate Your Phone for more information.
Note: Please read the battery use and safety text in the important legal and safety information
packaged with your phone.
Note: Your battery is designed to last the life of the product. It should only be removed by a
recycling facility. Any attempt to remove or replace your battery may damage the product
and void your warranty.
Activate Your Phone
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it for your Sprint account.
●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically. To confirm your activation, make a
phone call.
●If you received your phone in the mail and you are activating a new phone for an existing
number on your account, you will need to go online to activate your new phone.
From your computer’s Web browser, go to sprint.com/activate and complete the
onscreen instructions to activate your phone.
When you have finished, make a phone call to confirm your activation. If your phone is still not
activated or you do not have access to the Internet, contact Sprint Customer Service at 1-888-
211-4727 for assistance.
06/06/2012
FCC

Get Started 3
Tip: Do not press the Power/Lockbutton while the phone is being activated. Pressing it
cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any other phone.
Complete the Setup Application
After activation and any required updates, your phone should power off and then back on again.
After the restart, you’ll see a Welcome screen. You can then complete the Setup steps.
1. Touch the Android™ icon to begin the setup application. Follow the prompts to set up
your phone and accounts.
View a tutorial:Touch Begin to see a brief tutorial about getting started.
Set up your Google™ Account:Create or sign in to your Google account.
Use Google Location Service™: Touch the check marks to select options.
Backup and restore: Choose whether or not to back up data with your Google™
account.
Note: You do not need to sign up for a Google™ account to make a phone call. However, to
download applications from the Google Play Store™, you must link your phone to a
Google account.
2. Touch Finish setup.
Note: To skip account setup and go directly to the home screen, touch Skip from the Welcome
page. You can set up accounts in the Accounts settings menu.
Set Up Voicemail
Setting Up Visual Voicemail
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is
in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as
your phone is activated.
To setup your Visual Voicemail:
1. Touch Apps > Voicemail.
2. Touch Personalize now and follow the system prompts to:
Create a password (part of standard voicemail).
Record your name announcement.
Record your greeting.
06/06/2012
FCC

Get Started 4
3. When prompted to enter information, touch Dialpad to bring up the onscreen dialpad to
enter your numeric responses.
4. Once you have completed the setup process return to the voicemail page (see step 1).
5. Touch the Welcome to Voicemail message on the screen to play a brief explanation of
the voicemail services.
Setting Up Traditional Voicemail
To set up your voicemail:
1. Touch Phone to open the dial screen, and then touch and hold (the number 1
on the dial pad - voicemail) or touch Apps > Voicemail.
2. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about using your voicemail, see Voicemail.
Sprint Account Information and Help
Sprint Account Passwords
Manage Your Account
Sprint Support Services
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your
voicemail account, and your data services account. To ensure that no one else has access to
your information, you will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click Sign in and then click Sign up now! to get started.) If you are not
the account owner (if someone else receives the bill for your Sprint service) you can get a sub-
account password at sprint.com.
06/06/2012
FCC

Get Started 5
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at 1-888-211-4727.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
●Access your account information.
●Check your minutes used (depending on your Sprint service plan).
●View and pay your bill.
●Enroll in Sprint online billing and automatic payment.
●Purchase accessories.
●Shop for the latest Sprint phones.
●View available Sprint service plans and options.
●Learn more about data services and other products like Sprint Picture Mail, games,
ringers, screen savers, and more.
From Your Sprint Phone
●Touch to check minute usage and account balance.
●Touch to make a payment.
●Touch to launch SprintZone, with access to account information,
phone details, tips and tricks, and more. To contact Sprint Customer Service, touch Call
Sprint.
From Any Other Phone
●Sprint Customer Service: 1-888-211-4727.
06/06/2012
FCC

Get Started 6
●Business Customer Service: 1-888-788-4727.
Sprint Support Services
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
►Touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
►Touch .
For more information or to see the latest in products and services, visit us online at sprint.com.
06/06/2012
FCC

Phone Basics 7
Phone Basics
Your Phone’s Layout
Turn Your Phone On and Off
Turn Your Screen On and Off
Touchscreen Navigation
Your Home Screen
Status Bar
Enter Text
Tip: Phone Software Upgrades – Updates to your phone’s software may become available
from time to time. Sprint will automatically upload critical updates to your phone. You can
also use the menu to check for and download updates. Touch Apps > Settings
> About phone > System updates > Update Motorola Software to search for and
download available updates.
Your Phone’s Layout
06/06/2012
FCC

Phone Basics 8
Note: From the home screen, press the voice key to start a voice search. If you’re composing
a message, press the voice key to begin dictation.
Key Functions
●Speaker Button lets you use the speakerphone.
●Message Light allows you to see when you have a new message or see your phone’s
charging status at a glance.
●Volume Buttons adjust the ringer volume or adjust the voice volume during a call.
●Micro USB Connector connects the phone charger or an optional USB cable
(included).
●Microphone allows other callers to hear you clearly when you are speaking to them.
●Voice Key lets you use the hands-free speaker or voice recognition feature when
entering text.
●Camera Button opens your camera to take photos or videos.
●Touchscreen lets you display all the information needed to operate your phone, such as
the call status, the Contacts list, the date and time, and the signal and battery strength.
●Power/Screen Lock Button: turn the phone on or off or put the display to sleep.
●3.5 mm Headset Jack allows you plug in either a stereo headset (included) or an
optional headset for convenient, hands-free conversations.
06/06/2012
FCC

Phone Basics 9
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
Turn Your Phone On
►Press and hold the Power/Lock button.
Once your phone is on, it may display “Searching for Service.” When your phone finds a
signal, it enters standby mode—the phone’s idle state. At this point, you are ready to begin
making and receiving calls.
If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is
automatically activated. When a signal is found, your phone automatically returns to standby
mode.
Tip: The Power Save feature conserves your battery power when you are in an area where
there is no signal.
Turn Your Phone Off
►Press and hold the Power/Lock button to open the phone options menu. Touch Power
off to turn the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Turn Your Screen On and Off
Turn the Screen Off When Not in Use
►To quickly turn the screen off, press the Power/Lock button. Pressing it again or
receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone’s screen is off.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock button.
2. Drag the lock to the right to unlock the screen.
If you have set up a screen lock, you will be prompted to draw the pattern or enter
the password or PIN. See Set Up Screen Lock.
06/06/2012
FCC

Phone Basics 10
Touchscreen Navigation
Touch Gestures
●Touch: Choose an icon or option.
●Touch and Hold: Select an item and open an action bar.
●Drag: Move items in the home screen, or scroll slowly through lists.
●Flick: Scroll quickly between views or through lists.
Tip: When you flick a long list, touch the screen to stop it from scrolling.
●
●Pinch or double-touch: Zoom in and out on websites, photos, and maps.
Phone Covers
Your touchscreen might stay dark during calls if the sensor just above it is covered. Don’t use
covers or screen protectors (even clear ones) that cover this sensor.
Screen protectors can also interfere with touchscreen performance.
Your Home Screen
The home screen is the starting point for your phone’s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more. Your home screen can extend beyond the initial screen. Swipe the screen left or right to
display additional screens.
Note: Your home screen might look a little different.
06/06/2012
FCC