Motorola APX8500 User manual

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APXTM TWO-WAY RADIOS
APX 8500
E5 CONTROL HEAD
INTERACTIVE END USER TOOLKIT (IEUTK)

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CONTENT 1/7
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Content
Declaration of Conformity
Important Safety Information
Software Version
Copyrights and Disclaimer
Using the IEUTK
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Getting Started
Radio Parts and Controls
Fleet map
Preparing Your Radio for Use
•Turning On/Off the Radio
•Validating Compatibility During Power Up
•Adjusting the Volume
Identifying Radio Controls
•Programmable Features
•Accessing the Preprogrammed Functions
•Keypad (On Keypad Mic)
•Push-To-Talk (PTT) Button
Identifying Status Indicators
•Status Icons
•Text Messaging Service (TMS) Status Icons
•Call Type Icons
•LED Indicators
•LED Indications
•Intelligent Lighting Indicators
•Channel Color Backlight
•Alert Tones
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General Radio Operation
Selecting a Zone
Selecting a Radio Channel
Channel Search Button
Mode Select Feature
Receiving and Responding to a Radio Call
•Receiving and Responding to a Talkgroup
Call
•Receiving and Responding to a Private
Call (Trunking Only)
•Receiving and Responding to a Telephone
Call (Trunking Only)
Making a Radio Call
•Making a Talkgroup Call
•Making a Private Call (Trunking Only)
•Making a Telephone Call (Trunking Only)
Switching Between Repeater or Direct
Operation Button
Monitor Features
•Monitoring a Channel
•Monitoring Conventional Mode
Advanced Features
ViQi Virtual Partner
•Using ViQi Virtual Partner
Advanced Call Features
•Calling a Phone Not in the List
•Selective Call (ASTRO®25 Conventional
Only)
•Talkgroup Call Feature (Conventional
Only)
•Sending a Status Call
•Making a Priority Dispatch Call
•Dynamic Regrouping (Trunking Only)
•Requesting a Reprogram (Trunking Only)
Dynamic Zone Programming (DZP)
•Entering the Dynamic Zone to Select a
Dynamic Channel
•Saving a Channel in the Dynamic Zone
from List Selection
•Deleting a Channel in the Dynamic Zone
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Multiple Control Head Features
•Setting the Initial Control Head’s ID
•All Active Mode
•OneActive Mode
Contacts
•Making a Private Call from Contacts
•Adding a New Contact Entry
•Deleting a Contact Entry
•Adding a Contact to a Call List
•Editing a Contact (EntryAlias and Entry ID)
•Editing a Contact (Call Type)
Scan Lists
•Viewing a Scan List
•Editing the Scan List
•Changing the Scan List Status
•Viewing and Changing the Priority Status
Scan
•Turning Scan On or Off
•Turning Scan On While Disregarding the
Squelch Code (Conventional Channels
Only)
•Deleting a Nuisance Channel
•Restoring a Nuisance Channel
•Changing Priorities Status While Scan is
On
•Restoring Priorities in a Scan List
•Using the Hang Up Box (HUB)
Call Alert Paging
•Receiving a Call Alert Page
•Sending a Call Alert Page
•Enabling and Disabling In-Call UserAlert
Quick Call II (ASTRO®P25 Digital Trunking
and Conventional)
•Initiating a Quick Call II Transmission
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Emergency Operation
•Special Considerations for Emergencies
•Emergency Keep Alive
•Exiting Emergency as Operation
•Exiting Emergency as Supervisor
(Trunking Only)
•Sending an EmergencyAlarm
•Sending an Emergency Call (Trunking
Only)
•Sending an Emergency Call With Hot Mic
(Trunking Only)
•Sending an EmergencyAlarm with
Emergency Call
•Sending an EmergencyAlarm and Call
with Hot Mic
•Sending a Silent EmergencyAlarm
•Impact Detection
•Detecting Impact
•Exiting Impact Detected Condition
Automatic Registration Service (ARS)
•Selecting or Changing the ARS Mode
•User Login Feature
Text Messaging Service (TMS)
•Accessing the Messaging Features
•Composing and Sending a New Text
Message
•Sending a Quick Text Message
•Priority Status and Request Reply of a
New Text Message
•Receiving a Text Message
•Viewing a Text Message from the Inbox
•Replying to a Received Text Message
•Accessing the Drafts Folder
•Sent Text Messages
•Deleting Text Messages
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Secure Operations
•Enabling Secure Transmission
•Accessing the Secure Feature
•Managing Encryption
–Loading an Encryption Key(s)
–Multikey Feature
–Selecting Encryption Key
–Selecting Keysets
–Erasing Encryption Keys
•Requesting an Over-the-Air Rekey
(ASTRO®25 Conventional Only)
•MDC Over-the-Air Rekeying (OTAR) –
Conventional Only
•Infinite UKEK Retention
•Hear Clear
Security
•Enabling or Disabling the Radio Lock
(Secure Radios Only)
•Changing the Radio Lock Password
•Changing Your Tactical Inhibit Password
Radio Stun and Kill
•Radio Stun
•Radio Kill
Radio Inhibit
Global Positioning System/Global Navigation
Satellite System
•GPS Performance Enhancement
•The Outdoor Location Feature (Using
GPS)
•Location Format
•Accessing the Outdoor Location Feature
•Selecting Location Format
•Turning Off GPS
•Saving a Waypoint
•Viewing a Saved Waypoint
•Editing theAlias of a Waypoint
•Editing the Coordinates of a Waypoint
•Deleting a Single Saved Waypoint
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•DeletingAll Saved Waypoints
•Measuring the Distance and Bearing from a
Saved Waypoint
•Location Feature in Emergency Mode
•Peer-Location on the Display (ASTRO®25
Conventional)
Mission Critical Geofence (ASTRO 25
Trunking)
•Entering the GeofenceArea
•Mission Critical Geofence
Trunking System Controls
•Operating in Failsoft System
•Out-of-Range Radio
•SmartConnect
•SmartZone
•Site Trunking Feature
•Locking and Unlocking a Site
•Viewing the Current Site
•Changing the Current Site
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•TrunkedAnnouncement
Ignition Switch Options
Voice Announcement
Site SelectableAlerts (ASTRO®25)
•Sending SSA Notification to Single Site
•Sending SSA Notification to Single Site by
Manual Entry
•Sending SSA Notification to All Sites
•Sending SSA Notification to All Available
Sites
•Stopping SSA Notification to Single Site
•Stopping SSANotification to Single Site by
Manual Entry
•Stopping SSA Notification to All Sites
•Stopping SSA Notification to All Available
Sites
Channel Change On/Off Hook
Low Voltage Threshold Warning
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CONTENT 7/7
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Wi-Fi
•Turning Wi-Fi On or Off
•Selecting Wi-Fi Network
•Checking the Wi-Fi Configuration and
Status of the Radio
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Utilities
Viewing Recent Calls
Selecting the Power Level
Selecting a Radio Profile
Controlling the Display Backlight
Turning Keypad Tones On or Off
Turning Voice Mute On or Off
Using the Time-Out Timer
Conventional Squelch Operation Features
Using the PL Defeat Feature
Digital PTT ID Support
Smart PTT Feature (Conventional Only)
Transmit Inhibit
•Enabling and Disabling Transmit Inhibition
Instant Recall
ExternalAlarms (Horn and Lights)
Programmable Button Configurations for Gun
Lock
•UnlockingAll Gun Locks
Action Consolidation Mode
General Radio Information
___________________________________
Radio Care
Radio Care
•Cleaning the External Surface of the Radio
•Cleaning the External Plastic Surface
•Proper Ways to Handle the Radio
•Radio Service and Repair
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Declaration of Conformity
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DECLARATION OF CONFORMITY
This declaration is applicable to your radio only if your radio is labeled with the following FCC logo.
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: Motorola Solutions, Inc., 1303 East Algonquin Road, Schaumburg, IL 60196-1078, U.S.A.
Phone Number: 1-800-927-2744
Hereby declares that APX 8500 conforms to FCC Part 15, subpart B, section 15.107(a), 15.107(d), and
section 15.109(a)

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Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. This device complies
with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules and Industry Canada license-exempt RSS standard. These limits
are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.

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Important Safety Information
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RF Energy Exposure and Product Safety Guide for Mobile Two-Way Radios
Energy Exposure and Product Safety Guide for Mobile Two-Way Radios
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This radio transmitter is approved by Industry Canada to operate with a Motorola Solutions-approved antenna
with the maximum permissible gain and required antenna impedance for each antenna type indicated.
Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type,
are strictly prohibited for use with this device.
CAUTION:
This radio is restricted to Occupational use only.
Before using the radio, read the RF Energy Exposure and Product Safety Guide for Mobile
Two-Way Radios which contains important operating instructions for safe usage and RF
energy awareness and control for Compliance with applicable standards and Regulations.

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For additional user training information on exposure requirements, refer to the following websites:
•https://www.motorolasolutions.com/en_us/about/company-overview/corporate-responsibility/governance-
and-policies/wireless-communication-and-health-faqs.html
•https://learning.motorolasolutions.com/
Notice to Users (FCC and Industry Canada)
This device complies with Part 15 of the FCC rules and Industry Canada's license-exempt RSS's per the
following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
3. Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void
the authority of the user to operate this equipment.

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RF Exposure Compliance and Control Guidelines
To control your exposure, and ensure compliance with the relevant RF exposure limits, always adhere to the
following guidelines:
•Do not remove any of the RF Exposure Labels if present from this device or its related accessories.
•Attach these instructions to the device when you transfer it to other users.
•Do not use this device if the operational requirements described herein are not met.
Operating Instructions
•Transmit no more than 50% of the time. To transmit (talk), press the Push-To-Talk (PTT) button. To receive
calls, release the PTT button. Transmitting more than 50% of the time may cause RF exposure compliance
requirements to be exceeded.
•Transmit only when people (bystanders) outside the vehicle are at least at the recommended minimum
lateral distance (as shown in Tables 1 and 2) away from the vehicle body. This separation will ensure that
there is sufficient distance from a properly installed (according to the installation instructions) externally-
mounted antenna to satisfy the relevant RF exposure limits.
•To ensure continued compliance with applicable RF exposure limits, use only Motorola Solutions approved,
supplied or replacement antennas, batteries, and accessories.
•For a list of Motorola Solutions approved accessories please refer to your user manual or visit
www.motorolasolutions.com.

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Table 1 lists the recommended lateral distance for bystanders from the body of a vehicle (For example, truck,
van, car, motorcycle) equipped with an approved, properly installed single-band mobile radio and associated
antenna(s).
These lateral distances, for single-band radios, depend on the radio rated power.
Table 1: Rated Power of Vehicle-Installed Single-Band Mobile Radio and Recommended Minimum Lateral
Distance from Vehicle Body
Note: If you are not sure of the rated power of your single-band radio, contact your Motorola Solutions
representative or dealer and supply the radio model number found on the radio model label. If you cannot
determine the rated power, then assure 3 ft (90 cm) separation for bystanders from the body of the vehicle.
Single-Band Mobile Radio Rated Power
(see Notice)
Minimum Lateral Distance of Bystanders from
Vehicle Body
Less than 7 W
8 in. (20 cm)
7 to 14 W
1 ft (30 cm)
15 to 39 W
2 ft (60 cm)
40 to 110 W
3 ft (90 cm)

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Table 2 lists the recommended lateral distance for bystanders from the body of a vehicle (For example, truck,
van, car, motorcycle) equipped with an approved, properly installed multi-band mobile radio and associated
antenna(s). These lateral distances, for multi-band radios, depend on whether the radio is installed on a
motorcycle, or on other kinds of vehicles.
Table 2: Rated Power of Vehicle-Installed Multi-Band Mobile Radio and Recommended Minimum Lateral
Distance from Vehicle Body
Type of Vehicle
Minimum Lateral Distance of Bystanders from Vehicle Body
Motorcycle
2 ft (60 cm)
Other vehicles
3 ft (90 cm)

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Mobile Antenna Installation Guidelines
•Make sure to follow the antenna installation guidelines that are provided in this mobile radio installation
manual.
•Use only Motorola Solutions approved supplied antenna, or a Motorola Solutions approved replacement
antenna. Unauthorized antennas, modifications, or attachments could damage the radio and may result in
non-compliance with RF Safety Standards.
Guidelines and Operating Instructions for Mobile Two-Way Radios Installed as Fixed Site Control
Stations
If mobile radio equipment is installed and operated at a fixed location, the antenna installation must comply
with the following requirements in order to ensure optimal performance and compliance with applicable RF
exposure limits.
•The antenna should be mounted outside the building on the roof or a tower if at all possible.
•As with all fixed site antenna installations, it is the responsibility of the licensee to manage the site in
accordance with applicable regulatory requirements.Actions such as site survey measurements, signage,
and site access restrictions may be required in order to ensure compliance with RF exposure limits.

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Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded,
designed, or otherwise configured for electromagnetic compatibility. It may be necessary to conduct
compatibility testing to determine if any electronic equipment used in or around vehicles or near fixed sites
equipped with mobile radio equipment is susceptible to the RF energy emitted by the mobile radio antenna,
and if any measures need to be implemented to eliminate or mitigate the potential for EMI between the radio
transmitter and the electronic equipment.
Vehicles
To avoid possible interference between the radio transmitter and any vehicle electronic control modules, such
asABS, engine, or transmission control modules, your mobile radio should be installed only by an
experienced installer, using the following precautions when installing the radio:
1. Refer to the manufacturer’s instructions or other technical bulletins for recommendations on radio
installation.
2. Before installing the radio, determine the location of the vehicle electronic control modules and their
harnesses within the vehicle.
3. Route all radio wiring, including the antenna cable, as far away as possible from the electronic control units
and associated harnesses.

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Operational Warnings
The following explains the operational warnings:
•For Vehicle With Air Bags
–Refer to vehicle manufacturer's manual prior to installation of electronic equipment to avoid interference
with air bag wiring.
–DO NOT place a portable radio in the area over an air bag or in the air bag deployment area.Air bags
inflate with great force. If a portable radio is placed in the air bag deployment area and the air bag
inflates, the radio may be propelled with great force and cause serious injury to occupants of the vehicle.
•Potentially Explosive Atmospheres
–Use of a radio that is not intrinsically safe in a potentially explosive atmosphere could result in a serious
injury or death. You should only use a certified Intrinsically Safe radio in potentially explosive
atmospheres.
–Explosive atmospheres refer to hazard classified locations that may contain hazardous gas, vapors,
dusts, such as fueling areas below decks on boats, fuel or chemical transferor storage facilities, and
areas where the air contains chemicals or particles such as grain, dust or metal powders.Areas with
potentially explosive atmospheres are often, but not always, posted.
–Turn off your radio prior to entering any area with a potentially explosive atmosphere unless it is a radio
type specifically certified for use in hazardous location areas.
–DO NOT remove, install, or charge batteries in such areas, or remove or install antennas. Sparks in a
potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

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•Blasting Caps and Blasting Areas
To avoid possible interference with blasting operations, turn off your radio when you are near electrical
blasting caps, in a blasting area, or in areas posted: “Turn off two-way radio.” Obey all signs and
instructions.

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Batteries
If your mobile radio is equipped with a primary or backup battery, you must follow these instructions:
•Charge your battery using the approved Motorola Solutions charger.
•Use the battery in accordance with its water and/or dust Ingress Protection (IP) rating.
•Do not discard your battery into a fire.
•Do not replace the battery in any area labeled "HazardousAtmosphere".
•Do not disassemble, crush, puncture, shred, or otherwise attempt to change the form of your battery.
•Do not dry a wet or damp battery with an appliance or heat source, such as a hair dryer or microwave oven.
•Do not allow conductive material such as jewelry, keys, or beaded chains to touch exposed battery
terminals.
European Union(EU) Waste of Electrical and Electronic Equipment (WEEE) Directive
The European Union's WEEE directive requires that products sold into EU countries must have the
crossed out trash bin label on the product (or the package in some cases).As defined by the
WEEE directive, this cross-out trash bin label means that customers and end-users in EU
countries should not dispose of electronic and electrical equipment or accessories in household
waste. Customers or end-users in EU countries should contact their local equipment supplier
representative or service centre for information about the waste collection system in their country.
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