MSV MSAT G2 User manual

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MSAT G2
GO-KIT MANUAL
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Adapted!from!materials!developed!by!Mitch!Hergett,!Columbia!Telecommunications!Corporation,!
for!the!Washington,!DC!Council!of!Governments!

Contents'
“Go@kit”!Mobile!Unit!Setup ..........................................................................................................................1!
Push@to@Talk!(PTT) ........................................................................................................................................6!
Selecting!a!Talkgroup ...........................................................................................................................6!
Making!a!PTT!Call .................................................................................................................................7!
Priority!1!Interrupt .............................................................................................................................10!
Monitor!Codes....................................................................................................................................11!
Telephony!Service ......................................................................................................................................13!
Placing/Receiving!a!Call......................................................................................................................14!
Call!Services........................................................................................................................................15!
Unit!Maintenance!and!Storage ..................................................................................................................16!
Network!Overview .....................................................................................................................................17!
Coverage.............................................................................................................................................17!
SMART!Groups....................................................................................................................................19!
Troubleshooting/Frequently!Asked!Questions ..........................................................................................21!
Quick!Reference!1:!MSAT@G2!Go@kit ..........................................................................................................22!
Quick!Reference!2:!How!to!Read!the!Handset!Display...............................................................................24!
Quick!Reference!3:!How!to!Use!a!GETS!Card .............................................................................................28!
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1!
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'“Go*kit”'Mobile'Unit'Setup'
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Park!your!vehicle!in!an!area!with!an!unobstructed!view!of!the!southwestern!sky.!(This!is!mandatory!for!
obtaining!a!connection!with!the!satellite.)!It!is!preferable!to!avoid!all!obstructions!within!three!(3)!
meters!of!the!antenna;!obstructions!less!than!six!(6)!inches!in!diameter!can!be!ignored!beyond!this!
distance.!It!is!recommended!that!the!antenna!be!placed!as!far!away!as!possible!from!any!other!antennas!
or!devices!emitting!radio!frequency!(R/F)!signals.!!!
Open!the!go@kit.!Remove!the!antenna!by!grabbing!it!near!one!of!the!three!magnets!and!pulling;!when!
one!of!the!magnets!is!loose,!the!others!are!easier!to!remove.!(Note:!The!magnets!are!powerful!and!will!
provide!resistance.)!
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2!
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Place!the!antenna!on!the!roof!of!the!vehicle,!oriented!so!that!the!antenna’s!cable!outlet!is!facing!you.!It!
is!important!to!make!sure!the!antenna!is!placed!on!a!level,!firm!metal!surface.!!The!magnets!are!very!
powerful;!be!careful!not!to!get!your!fingers!pinched!between!the!antenna!and!the!mounting!surface!as!
the!magnets!attach!to!the!surface.!
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Remove!the!12!V!“cigarette!lighter”!adapter!cable.!Insert!the!appropriate!end!of!the!cable!into!the!go@
kit,!making!sure!to!plug!the!cable!into!the!outlet!labeled!Input!12VDC;!connect!the!opposite!end!into!the!
vehicle’s!12V!receptacle.!An!orange!light!will!illuminate!on!the!go@kit!to!alert!you!that!the!go@kit!is!
receiving!power!(NOTE:!!Depending!on!your!vehicle!,!your!vehicle!may!need!to!be!turned!on!to!provide!
power!to!the!12V!receptacle).!!
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3!
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Connect!the!handset!to!the!go@kit!at!the!outlet!labeled!Handset.!If!extending!the!handset!with!a!CAT!5!
cable!and!connector,!plug!one!end!into!the!handset!and!the!other!end!into!the!go@kit’s!Handset!port.!
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Connect!the!antenna!to!the!go@kit!with!the!coaxial!cable;!screw!one!end!onto!the!antenna!and!the!other!
end!into!the!go@kit!outlet!labeled!Antenna.!
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4!
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To!power!on!the!go@kit,!flip!the!power!switch;!the!switch!will!illuminate!with!a!green!light!to!alert!you!
that!the!power!is!on.!
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If!the!handset!does!not!power!on!when!the!desktop!unit!is!switched!on,!press!the!handset’s!power!
button,!located!on!the!upper!left!corner!of!the!handset;!release!the!power!button!when!the!“MSAT”!
logo!appears!on!the!display.!!The!handset!display!will!illuminate!to!indicate!that!it!is!active.!
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5!
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Once!the!handset!is!activated!and!locked!onto!the!satellite,!an!LCD!display!similar!to!the!image!below!
should!appear.!!“B1”!indicates!that!the!MSAT@G2!is!locked!onto!Network!Innovations’!beam!#!1!over!the!
East!Coast!(see!“Network!Coverage”!section,!below,!for!more!details).!!“S99”!indicates!the!MSAT@G2!has!
a!signal!strength!of!99!out!of!a!possible!99!with!the!Network!Innovations!satellite.!
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You!should!now!be!ready!to!make!a!call.!!
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6!
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Push*to*Talk'(PTT)'
Selecting'a'Talkgroup'
“Dispatch!Radio,”!or!“Push@to@Talk”!(PTT)!mode!is!the!default!mode!for!the!handset.!(The!“DR”!in!the!
upper!right!corner!of!the!handset!display!indicates!this!mode.)!To!use!PTT!mode,!pick!up!the!handset!
and!select!a!“talkgroup.”!(Note:!If!the!handset!is!currently!set!to!the!talkgroup!you!want,!skip!this!step.)!
A!normal!talkgroup!can!be!selected!as!follows:!
•Press!the!GROUP!soft!key!(i.e.,!the!right!side!“Minus”!sign!key)!on!the!handset!and!scroll!
through!the!talkgroups!with!the!up/down!arrow!keys!until!the!desired!talkgroup!is!illuminated.!
•Press!the!GROUP!soft!key!again!to!select!the!desired!talkgroup.!
A!private!talkgroup!for!one@to@one!push@to@talk!operation!can!be!selected!as!follows:!
•Press!the!GROUP!soft!key!(i.e.,!the!right!side!“Minus”!sign!key)!on!the!handset!and!scroll!to!the!
Private!Mode!talkgroup!("#$!%%)!using!the!up/down!arrow!keys.!
•Press!the!GROUP!soft!key!again!!to!SELECT!talkgroup!00,!and!a!“?”!will!appear!on!the!display!
screen.!Enter!the!four@digit!Directory!Number!(&')!of!the!radio!you!want!to!call.!
Note:!To!quickly!change!the!DN!while!the!radio!is!idle,!press!the!#!key!to!clear!a!previously!used!DN.!
You!will!be!prompted!to!enter!a!new!DN.!
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7!
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Making'a'PTT'Call'
Once!you!have!selected!a!talkgroup,!you!can!make!a!PTT!call!by!pressing!and$holding!the!large!PTT!
button!on!the!left!side!of!the!handset.!“()**+',”!will!appear!on!the!handset.When!the!talkgroup!you!
are!calling!is!connected,!you!will!hear!a!double!tone,!and!the!screen!will!change!from!“()**+',”!to!
“-./0!1'.”!!!
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8!
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You!must!continue!to!press!the!PTT!button!to!transmit!your!voice.!Once!you!are!finished!speaking,!
release!the!PTT!button!to!allow!others!to!speak.!The!handset!will!then!display!“2)()'3.”!When!there!is!
no!current!user!holding!the!PTT!button,!“2)()'3”!will!be!displayed!on!your!handset!as!well!as!all!other!
handsets!participating!in!the!PTT.!If!the!talkgroup!remains!vacant!for!more!than!10!seconds,!the!
talkgroup!will!be!dropped!from!the!network.!!
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When!another!user!becomes!the!active!speaker!by!pressing!and!holding!the!PTT!button,!that!user’s!
directory!number!(DN)!will!be!displayed!on!your!handset.!!Once!that!user!releases!the!PTT!button,!
“2#4#5"”!will!once!again!be!displayed!on!the!handset.!
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10!
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Priority'1'Interrupt!
Priority!1!Interrupt!is!a!push@to@talk!feature!that!allows!a!user!to!do!two!things:!
1. Priority!1!Interrupt!allows!the!user!“hands@free”!push@to@talk!(i.e.,!ability!to!transmit!without!
holding!the!PTT!button)!for!up!to!30!seconds.!!It!can!be!programmed!to!operate!on!the!
talkgroup!to!which!the!radio!is!tuned!or!it!can!be!programmed!to!bring!another!talkgroup!up!on!
the!air!for!an!emergency!broadcast,!hands@free!for!up!to!30!seconds.!
2. Priority!1!Interrupt!can!be!engaged!to!take!the!talkgroup!away!from!a!user!or!override!a!“hot!
mike”!from!another!radio!that!has!been!accidentally!keyed.!!In!this!case,!all!users!on!the!
talkgroup!will!hear!a!broadcast!interruption.!!
To!initiate!the!P1!Interrupt,!press!the!“P1”!button!located!between!the!“Power”!and!the!“PTT”!button!
on!the!left!side!of!the!handset.!!The!user!will!see!“()**+',”!appear!on!the!display!screen!followed!by!
“-./0!1'.”!At!this!time,!the!P1!button!can!be!released,!and!the!user!can!speak!for!30!seconds!without!
depressing!any!buttons.!!The!30@second!timer!can!be!canceled!by!pressing!and!releasing!the!larger!PTT!
button.!
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11!
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Monitor'Codes'
When!the!MSAT@G2!is!idle!in!PTT!mode,!it!can!be!programmed!to!selectively!scan!the!unit’s!
programmed!talkgoups.!If!the!unit!is!actively!engaged!on!a!talkgroup,!scanning!is!disengaged!and!will!
not!interrupt!that!talkgroup.!!The!radio!must!be!at!“rest”!for!scanning!to!occur.!!A!scanning!code!
(Network!Innovations!calls!it!a!“monitor!code”)!will!pull!the!radio!off!the!talkgroup!to!which!it!is!tuned!
for!as!long!as!the!scanned!talkgroup!remains!up!and!on!the!air.!!Once!the!talkgroup!drops!off,!the!radio!
reverts!to!the!talkgroup!on!which!it!was!sitting!(tuned),!and!scanning!resumes.!!These!scanning!codes!
cannot!be!user!programmed.!!They!must!be!downloaded!to!the!radio!from!the!satellite!network.!All!
talkgoups!are!downloaded!with!a!monitor!code;!this!code!determines!whether!a!talkgoup’s!radio!traffic!
will!be!picked!up!by!the!MSAT@G2’s!scan!function.!!!
•Monitor!Code!“0”!(LOW):!!Network!Innovations!downloads!all!talkgroups!with!Monitor!
Code!“0”!unless!otherwise!requested.!!Any!talkgroup!with!Monitor!Code!”0”!!assigned!to!it!
will!only!hear!that!talkgroup!when!the!radio!is!tuned!to!that!talkgroup.!!
•Monitor!Code!“1”!(MEDIUM)!and!Monitor!Code!“3”!(HIGH):!Both!of!these!Monitor!Code!
levels!will!prompt!the!radio!to!constantly!scan!while!at!rest!for!any!talkgroups!with!these!
Monitor!Codes!assigned!to!them.!!Whichever!scanned!talkgroup!comes!up!on!the!air!first!
will!engage!the!radio,!disable!any!further!scanning,!and!keep!the!radio!engaged!on!that!
talkgroup!until!the!talkgroup!drops!off!the!network,!at!which!time!scanning!will!continue.!!
The!difference!between!Monitor!Codes!“1”!and!“3”!is!that!scanning!of!any!talkgroup!with!
Monitor!Code!“1”!can!be!disabled!at!the!handset;!scanning!for!any!talkgroup!with!Monitor!
Code!“3”!cannot!be!disabled.!
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12!
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To!disable!scanning!for!talkgroups!with!a!monitor!code!of!“1,”!press!the!up!arrow!key;!a!padlock!icon!
should!appear!at!the!top!of!the!handset!display!and;!the!word!“unlock”!should!appear!at!the!bottom!of!
the!display!screen.!!(The!word!“unlock”!or!“lock”!at!the!bottom!of!the!screen!indicates!what!is!going!to!
happen!the!next!time!the!up!arrow!key!is!pressed.)!When!the!padlock!icon!appears,!scanning!of!all!
talkgroups!with!a!Monitor!Code!“1”!is!locked!or!disabled.!Pressing!the!up!arrow!key!again!will!remove!
the!padlock!icon,!and!the!word!“lock”!should!appear!at!the!bottom!of!the!display!screen.!!!
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13!
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Telephony'Service'
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Network!Innovations’!telephony!service!is!full!duplex,!so!callers!can!talk!at!the!same!time,!just!as!they!
can!on!a!landline!or!wireless!phone!call.!Limited!directory!assistance!is!available!to!users!via!the!
Network!Innovations!customer!service!team,!but!other!call!management!features!(such!as!GPS!tracking,!
voicemail,!call!waiting,!call!forwarding,!call!blocking,!and!conference!calling)!are!not!enabled!by!most!
customers!for!Network!Innovations!devices.!All!Network!Innovations!devices!are!configured!to!support!
international!dialing.!To!call!any!international!phone!number!from!a!Network!Innovations!device,!dial!
(011)!+!(country!code)!+!(exchange)!+!(number).!!
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Network!Innovations!phones!are!programmed!with!North!American!telephone!numbers,!so!users!will!
have!the!same!dialing!experience!as!they!would!with!any!landline!or!cell!phone.!Network!Innovations!
assigns!both!a!toll@free!and!a!non@toll@free!number!(currently!in!either!the!703!or!571!area!codes)!to!its!
units,!so!government!and!public!safety!customers!can!call!the!phones!with!a!Government!Emergency!
Telecommunications!Service!(GETS)!card.!(Toll@free!numbers!cannot!be!called!with!a!GETS!card.)!
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The!telephony!service!is!compatible!with!GETS!in!two!additional!ways:!
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1. Network!Innovations!has!installed!a!dedicated!T1!exclusively!for!outgoing!GETS!calls!from!the!
MSAT@G2.!If,!during!a!massive!disaster,!you!see!CALL!FAILURE!displayed!on!the!handset,!it!may!
be!that!Network!Innovations’!outgoing!telephone!circuits!are!congested.!To!access!the!outgoing!
switch!circuits!reserved!for!public!safety!use,!dial!the!call!with!a!GETS!card,!and!the!call!will!be!
placed!over!an!emergency!T1!circuit!out!of!Network!Innovations’!switch.!!
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2. The!GETS!card!will!also!allow!you!to!bypass!the!network!controls!on!certain!area!codes!that!are!
enabled!on!the!Public!Switched!Telephone!Network!(PSTN)!during!disasters!even!if!Network!
Innovations’!circuits!are!not!congested.!!
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14!
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Placing/Receiving'a'Call'
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To!receive!a!telephone!call!when!+'(16+',!()**!is!displayed!on!the!handset!and!you!hear!an!audible!
ringing,!press!the!SEND!button!(marked!with!green!lettering).!To!end!the!call,!press!the!END!button!
(marked!with!red!lettering).!
Note:!Telephone!calls!can!be!dialed/received!in!PTT!mode!when!the!radio!is!idle.!
To!place!a!telephone!call:!
•Use!the!dial!pad!to!enter!the!desired!10@digit!number!(area!code!+!number)!and!press!the!SEND!
button!(marked!with!green!lettering).!!
•To!end!the!call,!press!the!END!button!(marked!with!red!lettering).!!
When!making!a!call!between!two!MSAT@G2s,!use!the!MSAT@G2’s!associated!area!code!(500)!to!make!the!
call.!Using!the!500!area!code!keeps!the!phone!call!inside!the!Network!Innovations!network!and!the!call!
goes!through!faster!than!if!calling!the!toll@free!number.!
When!making!a!call!from!a!MSAT@G2!to!any!satellite!phone!programmed!with!an!international!phone!
number!or!to!any!other!international!phone!number!(i.e.,!one!that!does!not!use!the!North!American!
numbering/dialing!plan),!dial!(011)!+!(country!code)!+!(exchange)!+!(number).!
When!dialing!from!a!regular!phone!to!a!MSAT@G2!unit,!use!the!following!dialing!procedure:!
1. Attempt!to!make!the!call!by!dialing!the!MSAT@G2’s!toll@free!number!
2. If!unsuccessful,!attempt!to!dial!using!the!MSAT@G2’s!non@toll@free!number!(currently!area!code!
703!or!571).!
3. As!a!final!resort,!dial!using!the!MSAT@G2’s!non@toll@free!number![(703)!or!(571)]with!a!GETS!Card!
4. If!calling!the!MSAT@G2!from!any!telephone!programmed!with!an!international!phone!number!
(such!as!an!Iridium!phone),!the!call!must!be!placed!to!the!MSAT@G2’s!non!toll@free!number;!
American!toll@free!numbers!cannot!be!called!from!a!phone!number!that!is!not!on!the!North!
American!numbering!plan.!
Because!Automatic!Number!Identification!(ANI!or!“Caller!ID”)!is!not!transmitted!by!the!Network!
Innovations!network,!calls!from!the!MSAT@G2!will!be!blocked!by!any!phone!number!with!Blocked!Caller!
ID!rejection!service.!
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15!
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Call'Services'
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788!–!When!dialing!411!with!an!MSAT@G2,!you!will!be!connected!to!!Network!Innovations’!Network!
Operations!Center.!The!operator!will!attempt!to!assist!you!using!Internet!yellow/white!pages;!you!will!
not!be!connected!with!a!“true”!411!service.!All!411!calls!are!free.!
988!–When!dialing!911!with!the!MSAT@G2,!you!will!not!be!directly!connected!with!911!in!your!area.!
Instead!the!call!will!be!directed!to!an!Intrado!emergency!call!intercept!center,!which!will!then!patch!you!
through!to!911!in!your!area.!Because!Network!Innovations!equipment!does!not!transmit!Automatic!
Location!Information!(ALI)!or!Automatic!Number!Identification!(ANI)!when!making!telephone!calls,!you!
will!need!to!provide!the!call!center!with!your!current!address!or!GPS!location!for!them!to!identify!the!
appropriate!911!Center!for!your!needs.!(You!can!also!call!your!local!911!Center!or!Public!Safety!
Answering!Point!if!you!have!that!direct@dial!telephone!number.)!All!911!calls!are!free.!!
:88!–!Dialing!611!will!make!a!free!test!call!to!Network!Innovations’!Network!Operations!Center.!!
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16!
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Unit'Maintenance'and'Storage'
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You!must!follow!some!important!maintenance!and!storage!procedures!to!ensure!that!the!MSAT@G2!go@
kit!is!kept!in!working!order.!
When!you!finish!using!the!MSAT@G2!go@kit,!it!is!important!to:!
•6#;<!=>?<!"@<!$AB;C"!C=!DAE<?<F!AGG.!The!antenna!is!programmed!to!search!until!a!signal!is!
found.!If!the!antenna!is!still!running!and!stored!in!a!location!where!a!signal!cannot!be!found,!it!
will!continue!to!search!for!a!signal!until!the!antenna!motor!burns!out.!
!
•6#;<!=>?<!"@<!$AB;C"!C=!4A5="#5"HI!DH>$$<F!C5"A!#!DAE<?!=A>?4<!E@<5!C"!C=!J<C5$!="A?<F!GA?!#5!
<K"<5F<F!D<?CAF.!The!go@kit’s!battery!will!slowly!deplete!over!time.!To!avoid!battery!depletion,!
continually!charge!the!unit!when!it!is!not!in!use.!A!constantly!charged!battery!has!a!longer!
lifetime!before!replacement!is!required!than!a!battery!that!is!intermittently!charged.!
!
•L@<5!="A?C5$!"@<!#5"<55#!4#JH<M!4ACH!C"!C5!H#?$<!HAAD=!"A!D?<N<5"!;C5;=!C5!"@<!EC?<!"@#"!4#5!
F#O#$<!"@<!4#JH<.!
!
•6#;<!=>?<!"@#"!#HH!4AODA5<5"=!<KDA=<F!"A!"@<!<H<O<5"=!#?<!4H<#5!#5F!F?I!J<GA?<!="A?C5$!C5!
"@<!$AB;C".!
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•+G!=@CDDC5$!"@<!$AB;C"M!O#;<!=>?<!"A!D#4;#$<!C"!C5!#!=@CDDC5$!4A5"#C5<?!A?!D#FF<F!JAK.!The!go@
kit!is!designed!to!endure!daily!use!with!associated!bumps!but!will!not!survive!an!airline’s!or!
shipper’s!handling!without!protective!packaging.!

17!
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Network'Overview'
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Coverage'
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!Network!Innovations’!telephone!and!PTT!coverage!stretches!across!all!of!North!America,!Central!
America,!the!Caribbean,!and!Hawaii.!Coverage!is!now!provided!by!eight!(8)!beams!on!Network!
Innovations’!new!satelliteP!
•Q%P!!'103R/).3!S'/T!
•Q8P!!/).3!S/T!
•QUP!!(/'30)*!!!S!(T!
•QVP!!L/.3!SLT!
•Q7P!!.1-3RL/.3!S.LT!
•QWP!!)*).X)!S)XT!
•Q:P!!R)L)++!!SR+T!
•QYP!!.1-3R/).3!S./T!!
The!Network!Innovations!network!recognizes!beam!numbers!0@7.!!The!launch!of!the!new!satellite!
increased!the!number!of!beams!of!coverage!from!6!to!8.!!However,!the!Network!Innovations!mobile!
terminals!can!only!recognize!up!to!5!beam!numbers.!!As!a!result,!beam!numbers!0!and!5!are!duplicated.!!
Though!they!are!different!beams,!the!Alaska!and!Southeast!beams!will!appear!on!a!local!user’s!handset!
as!beam!5.!!The!same!is!true!for!the!Hawaii!and!Northeast!beams!which!will!appear!on!a!local!user’s!
handset!as!beam!0!(see!illustration!below).!
!
Kat Nida6/27/13 10:46 AM
Kat Nida6/27/13 10:46 AM
Kat Nida6/27/13 10:46 AM
Kat Nida6/27/13 10:46 AM
Deleted: LightSquared’s
Deleted: LightSquared’s
Deleted: LightSquared
Deleted: LightSquared

18!
!
!
All!SMART!groups!(discussed!below)!provide!PTT!service!across!all!eight!(8)!beams.