Thuraya ATLAS IP+ User manual

Thuraya ATLAS IP+
User Manual
User Manual
Revision 1.0

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LIST OF CONTENT:
REGULATORY INFORMATION _____________________________________________________ 3
SAFETY INSTRUCTIONS __________________________________________________________ 4
IMPORTANT INFORMATION TO INSTALLERS AND USERS ___________________________ 7
1INTRODUCTION______________________________________________________________ 9
2THURAYA NETWORK COVERAGE _____________________________________________ 10
3MAIN UNITS ________________________________________________________________ 11
4GETTING STARTED__________________________________________________________ 15
5USING WEB CONSOLE _______________________________________________________ 20
6ENTERING SAFE MODE ENVIRONMENT ______________________________________ 65
7USING ALERT BUTTON ______________________________________________________ 69
8Terminal Accessories __________________________________________________________ 71
9TROUBLESHOOTING ________________________________________________________ 95
10 ERROR CODES ___________________________________________________________ 100
11 GLOSSARY _______________________________________________________________ 106

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REGULATORY INFORMATION
FEDERAL COMMUNICATION COMMISSION NOTICE
FCC Identifier: QO4-AVIAIPPLUS
USE CONDITIONS:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to the radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT NOTE: EXPOSURE TO RADIO FREQUENCY RADIATION
This device complies with FCC radiation exposure limits set forth for an uncontrolled
environment. The antenna used for this transmitter must be installed to provide a separation
distance of at least 100cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
FCC CAUTION:
Any changes or modifications not expressly approved by the manufacturer could void the
user’s authority, which is granted by FCC, to operate these Maritime Broadband Satellite
Terminals ATLAS IP+.

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SAFETY INSTRUCTIONS
For the sake of safety and protection, read the manual before attempting to use Thuraya Atlas
IP+ Terminal.
The following general safety precautions must be observed during all phases of operation,
service and repair of this equipment. Failure to comply with these precautions or with specific
warnings elsewhere in this user guide violates safety standards of intended use of the
terminal.
Addvalue Innovation Pte Ltd assumes no liability for the customer's failure to comply with
these requirements.
Hazard Symbols
Antenna Radiation Warning
and Distance to other
Radiation Equipment
For safety reasons, all personnel and other radiating
devices must be kept at least 100cm from the ADU.
Power Supply
Turn off the power at the mains switchboard before
beginning of the installation.
Confirm the power voltage is compatible with voltage
rating of the equipment. It is highly recommended to use
+24V DC power line, provided that it is available on the
vessel.
In case of unavailability of +24V DC power line provided
by the vessel, an external AC/DC power supply of
115/230V AC with its output of +24V DC can be used.
Note: The requirements of the AC/DC power supply
should take care of high surge current of 25A at 24V
DC for 1ms.

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Grounding, cables and
connections
The chassis of the equipment must be connected to an
electrical ground. This will minimise electric shock and
mutual interference. In short, the EQUIPMENT must be
grounded to the vessel.
Service
Do not attempt to access to the interior of the equipment.
Only qualified personnel authorized by its manufacturer
may perform service. Failure to comply with this rule will
result in the warranty void.
Under certain conditions, dangerous voltages may exist
even with the power cable removed. To avoid injuries,
always disconnect power before accessing the
equipment.
Alert Symbol
Alert Button
For triggering an emergency alert.
Equipment Ventilation
To ensure adequate cooling of the equipment, 5cm of unobstructed space must be maintained
around all sides of the BDU unit except the bottom side. The ambient temperature range of the
equipment is: -25°C to +55°C.
Fire Precautions
The equipment must not be operated in the presence of flammable gases or fumes as well as
any explosive atmosphere. Operation of any electrical equipment in such an environment
constitutes a definite safety hazard.

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Obtaining Licensing For Thuraya Transceivers
Under rights given under ITU Radio Regulations, local telecommunications administrations
establish and enforce national rules and regulations governing types of emissions, power
levels, and other parameters that affect the purity of signal, which may be radiated in the
various frequency bands of the radio spectrum.
To legally operate Thuraya equipment, it is necessary to obtain permission from the local
telecommunications regulatory authorities of the country you are operating from. Using your
equipment in any country without permission causes you to run the risk of confiscation of the
equipment by the local authorities. The normal procedure to bring such equipment into another
country is to apply for a license before travel. If a license has not been obtained before travel,
the equipment may be put in to storage by local authorities until such time license is obtained.

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IMPORTANT INFORMATION TO INSTALLERS AND USERS
General
It is important that the user of this equipment read and observe all safety requirements and
operate the terminal according to the descriptions published in this manual.
Failure to comply may result in risk of injury or equipment failure and voids the validity of the
warranty provided by equipment manufacturer.
The terminal consists of 2 systems, BDU and ADU and they must be used as provided by the
manufacturer or authorized dealer. Do not substitute any one of the system which is not
provided by the manufacturer or authorized dealer. Should needs of servicing or replacement
is required, always contact the distributor or manufacturer for instructions.
Any modifications or attempts to open up the devices by not authorized personnel will void the
warranty.
Contents in this manual are subjected to change without notice and may contain errors or
inaccuracies. This manual is periodically revised and updated. To obtain latest version, please
enquire it from the product manufacturer or distributor.
Installation
Refer to Thuraya Atlas IP Plus Installation Manual.
Copyright
© Copyright 2018 Addvalue Innovation Pte Ltd.
All rights reserved. This publication and its contents are proprietary to Addvalue Innovation Pte
Ltd. No part of this publication may be reproduced in any form or by any means without the
written permission of Addvalue Innovation Pte Ltd.
Warranty
Addvalue Innovation Pte Ltd has made every effort to ensure the correctness and
completeness of the material in this document. Addvalue Innovation Pte Ltd shall not be liable
for errors contained herein. Addvalue Innovation Pte Ltd makes no warranty of any kind with
regard to this material, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose.

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Trademarks
All trademarks, marks, names, or product names referenced in this publication are the
property of their respective owners, and Addvalue Innovation Pte Ltd neither endorses nor
otherwise sponsors any such products or services referred to herein.
Microsoft, Windows, Windows NT, Windows 2000, Windows XP and Windows 7 are registered
trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
All other company and product names may be the registered trademarks or trademarks of their
respective owners.

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1 INTRODUCTION
Thuraya Atlas IP+ Satellite broadband terminal is designed to deliver enhanced connectivity
and greater efficiency for the maritime use. It supports broadband data communications at
speeds up to 444kbps and asymmetric streaming at 16kbps to 384 kbps.
Thuraya Atlas IP+ provides improved power efficiency, a smaller form factor and greater
versatility than rival maritime broadband products. The terminal features a single cable
connection to the stabilised antenna, direct bulkhead mounting and built-in Wi-Fi.
It also includes a range of features designed to support improved communications functionality
and enhance shipboard operations. These include port forwarding, which can automatically
transfer data from shipboard equipment and devices in support of M2M reporting routines, an
English/Chinese web interface, a built-in firewall, continuous GPS output and the ability to limit
data sessions by time or volume.
Atlas IP+ can be used for the following applications and services:
Email and webmail
Secure communications
Intranet and internet access
Videoconferencing and streaming
VoIP phone services
Wi-Fi connection for devices
Phone and SMS services
Services
The terminal has the following services:
In Data Mode:
Services
Specification
Standard IP
Up to 444 kbps
Streaming IP
Up to 384 kbps (Asymmetric)
VoIP Voice Service
Via Packet Switch Service
Wi-Fi connection
Wireless standard 802.11 b/g/n
In Voice Mode:
Circuit Switch Voice
CS Voice
SMS
Up to 160 Characters
The terminal has built-in Web Console, allowing you to manage your phone book, read and
send SMS , view call logs and customise the terminal settings to your specific needs.

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2 THURAYA NETWORK COVERAGE
Thuraya's robust satellite network provides coverage in the most remote locations, ensuring
congestion-free satellite communications to keep you connected at all times. From innovative
satellite design to the reliability of each Thuraya device and accessory, we provide a truly
superior satellite communication solution beyond the boundaries of terrestrial systems and
cellular networks.
The above map represents Thuraya expectations of coverage.

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3 MAIN UNITS
The terminal includes the following main units:
BDU
ADU
3.1 Above Deck Unit (ADU)
The ADU is a maritime-based 3-axis controlled antenna. The antenna is self-tracking
based on patented beam squint technology. The simple and robust electromechanical
system, with one motor per free axis, provides full coverage in azimuth and elevation.
Tracking is accomplished by measuring signals being continuously broadcast from the
satellite.
The radome covers the antenna equipment, which is composed of:
Antenna Unit
RF and GPS circuit
Rotary joint
Antenna pedestal
The antenna unit includes LNA (low noise amplifier), HPA (high power amplifier) and
tracking receiver circuitry to ensure communication even in adverse circumstances.
All signals (and DC power) shall pass through a single coaxial antenna cable, which
connects the ADU to the BDU.

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3.2 Below Deck Unit (BDU)
The BDU has been developed for maximum flexibility and is the controlling unit for the
terminal. It features a reliable industry standard interface connectors and enables users to
have optimal connectivity no matter what the conditions or your position at sea.
The BDU has a built-in Web Console, which can be accessed from a computer connected
to the BDU, using an Internet browser. The Web Console provides easy configuration of
the BDU, firmware upgrade and daily use. For more information, refer to the chapter of the
Web Console.
The BDU is supplied by a +12V or +24V DC power supply, and it supplies power to the
ADU via a single coaxial antenna cable.
Status LEDs
There are 4 Status LEDs to indicate the operational status of the BDU at one glance.
Each LED is assigned to the following function:
Terminal Status
Antenna Status

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Registered Network Status
Data Status
SIM Card Slot
The BDU has a SIM (Subscriber Identity Module) card slot located at the front panel of the
BDU. The terminal requires a dedicated Thuraya SIM card to access the Thuraya network
and configure the settings of the terminal.
SIM VoIP Phone Service
The terminal is embedded with a VoIP module and the connection to an analog phone is
located at the front panel of the BDU. Please refer to your service provider for enquiry of
the subscription and activation of the VoIP service before usage.

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Connectivity Ports and Button
The following diagram shows the front panel of the BDU and the alert button on the top
facing surface of the terminal.
a. Antenna Connector (TNC)
b. Wi-Fi Connector (SMA)
c. LAN Ports (RJ45)
d. PoE Port (RJ45)
e. GPIO Port
f. Handset Port –( For Optional Atlas IP Handset )
g. Phone Port (RJ11) –(For VoIP voice call usage.)
h. RS-232 Serial Port
i. SIM Card Slot
j. USB Mini B Port (Enclosed behind the cover.)
k. Grounding Stud
l. Resettable Circuit Breaker
m. Power Cable Connector
n. Power Switch
o. Alert Button
a
b
g
i
l
k
n
f
e
c
h
o
j
d
m

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4 GETTING STARTED
System Configuration
Solid line refers to the basic configuration.
Note:
*Phone port for VoIP voice call services, using an analogue phone.
**Atlas IP Handset is an optional accessory and not included in standard packaging of Atlas IP+
Product packaging.
ADU
BDU
Router
External Devices
Above Deck Unit
(To be installed in an exposed area)
Below Deck Unit
(To be installed in protected area)
AC/DC Power
Supply Unit
PoE (1x)
LAN (3x)
I/O Interface
Navigation
Equipment
GPS O/P (NMEA 0183)
Wi-Fi
RS232 Serial
Atlas IP Handset**
25-m Antenna Cable
Phone* (VoIP Voice Call)

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4.1 Preparation for Operation
4.1.1 Install the SIM card.
The terminal requires a SIM card to access the Thuraya network and configure the settings
of the BDU. Please refer to your Airtime Service Provider for more information.
a. Tilt up the SIM card slot rubber cover.
Note: Make sure the BDU is switched off
before inserting or removing the SIM card.
b. Position the SIM card with its gold-
contacts facing down. (There is a
symbol of SIM Card with its arrow on
the front panel to ensure the correct
orientation of the SIM Card when it is
being inserted.)
c. Push the SIM card gently until it clicks
and is locked in place.

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d. Tilt down the SIM card cover to its
original position.
4.1.2 Connecting the Antenna Cable
a. Connect the antenna cable connector
to the connector on the BDU front panel.
Rotate the connector in the clockwise
direction until it is secured.
4.1.3 Connecting the Wi-Fi Antenna
a. Connect the Wi-Fi antenna to the Wi-
Fi’s connector on the BDU front panel.
Rotate the connector in the clockwise
direction until it is secured.

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4.1.4 Connecting the Phone for VoIP Voice Service
a. Connect an analogue phone to the
Phone port on the BDU front panel.
4.1.5 Connecting to DC Power Source
a. Insert the power cable plug to the terminal
BDU’s DC power socket until it clicks and is
locked in place.
b. Connect the power cable to a DC power source
(+12V or +24V).
Note: To remove the power cable plug.
i. Push the two sliders at both sides of the plug
gently inwards to loosen the latch.
ii. Pull the plug away from the base terminal
(BDU).

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4.1.6 Powering Up the Terminal
a. Use the ON/OFF switch on the
BDU’s front panel.
b. Wait for all LED indicators to turn
green to indicate the terminal is
completely power up. Refer the
table below for meaning of the
status indicators.
LED Name
Status
Meaning
TERMINAL
Blinking Green
BDU is operating normally
Steady Red
BDU powers up or detects failure
ANTENNA
Steady Green
ADU is functioning normally
Steady Red
ADU detects failure
No Light
ADU is not connected or is calibrating
REGISTERED
Steady Amber
Registration to network in progress
Steady Green
Terminal is registered to the network.
Steady Red
Network registration failure or error
DATA
Steady Green
BDU is Data Mode, user can browse internet.
No light (Off)
In Data mode, data connection is not activated.
In Voice Mode, user can make a voice call using
Atlas IP Handset.

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5 USING WEB CONSOLE
5.1 Register to the Network
a. Connect your computer to the BDU using a LAN cable.
b. When the connection has been established, open the web browser (for
example: Internet Explorer, Google Chrome or Firefox.) .
c. Type http://192.168.2.1/ in the Address field and press Enter. When the Login
screen appear, type in admin in the Username field and admin in the password
field.
d. Click “Login”button.
The BDU Web Console will appear on your screen.
The terminal will automatically register to the network. This process will include
GPS acquisition, satellite tracking and registration with the network, which will
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