MTS Systems Ultimate TV User manual

MTS Ultimate TV
User Guide

Table of Contents
Welcome to MTS Ultimate TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
MTS Ultimate TV set-top box equipment care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting to know the buttons on your MTS Ultimate TV remote: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
The TV Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Navigating the on-screen menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Hide or remove channels from your guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Setup Favourite channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
View Favourites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display on TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
MyRemote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
How to use Descriptive Video and Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
MTS Weather Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Lobby Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Whole Home PVR service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
How many TVs can I watch at once? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Control Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Set recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
View upcoming/scheduled recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Play back recorded programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Cancel, stop, erase recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Resolving recording conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
MyPVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
MTS Video on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Accessing MTS Video on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Play Video on Demand programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Controlling Video on Demand programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
You are unsure of the expiration date for a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
The video expires while playing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
A rented Video On Demand program is not in the Current Rentals list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
MTS Pay-Per-View events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Parental & rental locking – VOD and live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Default settings for Parental Locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Movie and TV rating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Getting ready to use Parental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Rental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Watching a locked program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Forgot your Parental Control PINs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Parental Control tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Apps on TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
MyPicks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Ultimate Picks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
On-TV messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
How do I access messages in the Service and News log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How do I disable entertainment news pop-up notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
How do I delete messages in the Service and News log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
How do I know which messages in the log have been viewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Purchasing Add-ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
The remotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Remote control programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Program your MTS Ultimate TV remote to control your TV, DVD, home theatre receiver, or other devices . . . .31
Power control for multiple devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Set volume options for multiple devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Reset the remote. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connections and devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Connecting the MTS Ultimate TV set-top box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
General troubleshooting: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Audio and picture troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Guide troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
PVR troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remote troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Quick TV fixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

1
Welcome to MTS Ultimate TV
Here are a few tips to help you get started:
• Keep your remote in “STB” or “MTS” mode to control your Ultimate TV service
– If you’re pressing buttons on your remote and they don’t work, try pressing the STB/MTS button. (STB stands
for “set-top box” – that’s the name of the Ultimate TV box under your TV!)
• You can instantly update your Ultimate TV channel package online 24/7
– Customize your TV channel package with HD channels, premium movie networks, and more! Changes take
effect in minutes. Visit mts.ca/myaccount
• MyPVR service
– Set your PVR to record using a computer or mobile device! You can also browse the program guide and even
delete recordings to free up space. All you need is to set up your MTS MyAccount
• MyPicks & Ultimate Picks
– Did you know you can keep track of up to 6 channels at once on your Ultimate TV? Go to channels 92 & 93 to
set them up.
• Check and pay your MTS bills online
– Sign up for online bill, preauthorized payment, or make a one-time payment on your account. Just go to
mts.ca/myaccount to get started

2
Equipment care and maintenance
• TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
• PVR Set-top boxes (VIP 1216/2262) contain a hard drive, which means they require careful handling to avoid
damaging the drive.
• To allow the hard drive to spin down properly, wait at least 10 seconds after disconnecting power before moving
the Set-top box.
• Must be positioned horizontally and rest on their rubber feet. Do not attempt to mount or position it in a vertical
position.
• Do not position the Set-top box near any external heat source such as a heater or radiator.
• Do not place the Set-top box on a rug or bed as it may overheat.
• Do not stack other electronic equipment on top of it.
• Allow for at least two inches of free space above the Set-top box and ensure the vents on the Set-top box are not
blocked.
• Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
• Contact MTS if the Set-top box gets damaged in any way, such as if the box is dropped, the power supply cord or
plug is damaged, liquid is spilled on it, objects have fallen into it, or it has been exposed to rain or moisture.
Note: set top box models may vary
VIP 1216 PVR
VIP 2262 PVR

3
Getting to know your remote control
Set your TV to STB mode
or your MTS service will not
work. On some remotes this
button is labelled MTS.
Record TV* with just one click
Skip back in 7-second
increments
Edit letters or numbers on
the SEARCH screen
Go to Interactive Program
Guide
Exit from MENU screen to TV
When in Guide, return to last
screen or Main Menu
Go to Main Menu
Program MTS remote control
to TVs/DVDs or auxilliary
devices. (Note: LEARN button
may be called SETUP button on
some remotes)
Go to Video On Demand
library (Note: On DEMAND
button may be called VIDEO ON
DEMAND on some remotes)
Pause Live TV*
Change video input (Must be
in TV mode for TV service to
work)
Skip forward in 30-second
increments. (Note: FWD button
may be called SKIP FORWARD on
some remotes).
Go to list of recorded TV
programs*
Navigate channels, menus and
screens using arrows
Go to PROGRAM INFO screen
Return to the previously
viewed TV channel or a list of
previously viewed channels
While watching TV, change
screen dimentions to fit
wide-screen TV
While in Guide, jump channel
listings by tonight, tomorrow or
the next 14 days
While in Guide, easily add a
channel to your Favourites list
(Note: ENTER/ASPECT button
may be called OPTIONS on some
remotes)
Search
Customize using MyRemote
Launch MyMenu, your
customizable menu app

4
TV Basics
Navigating the on-screen menus
Menus and screens
When in the MENU, GUIDE,MTS Video on Demand, or Recorded TV screens:
• Use the ARROW buttons and/or the CH | PG button to highlight items in the screen. The highlighted item shows
the selection
• Press OK to activate the selection
• Press BACK to return to the previous screen
• Press EXIT to return to TV viewing
The Menu
The Menu screen provides access to the features:
• Press MENU, the Menu screen appears
• Press the UP/DOWN ARROWS to highlight a heading, such as
Live TV, on the vertical menu bar
• Press the UP/DOWN ARROWS to highlight a submenu, such as
Guide, press OK
• Press the LEF/RIGHT ARROWS to highlight an item and press
OK to select the item
• Press EXIT to return to TV viewing
The Program Guide
• Press GUIDE
• Press the UP/DOWN ARROWS or the CH | PG to scroll vertically
through the Guide. Press and hold the CH| PG button to go
through a whole page of the Guide at a time
• Press the RIGHT/LEFT ARROWS to scroll horizontally
through the Guide to see what is playing at a later time
• The REW or FF buttons will go ahead a day or back a day in the
Guide
• Highlight the program and press OK. If the program is currently
available, it will begin playing
• If the program is on at a later time, the Program Info screen
appears with options to choose from
• Press ENTER/OPTIONS button to jump ahead up to 14 days in
the Guide
• Press EXIT to return to TV viewing

5
The Program Info screen
The Program Info screen displays information about all programs in the Guide, and provides access to a variety of
options related to the program.
• Press GUIDE
• Press the UP/DOWN ARROWS or CH | PG to highlight the
program
• Press INFO and the Program Info screen appears
• Under the SUMMARY heading, highlight one of the following
options and press OK
• WATCH – To tune to the program if it is currently on
• RECORD EPISODE – To record the program
• RECORD SERIES – To record the series for this program
• RENT – To rent the program. This option only appears in the Program Info screen for a Video on Demand movie
• Press the RIGHT ARROW button to highlight RELATED INFO on the horizontal menu bar to find out additional
details of the program.
Hide or remove channels from your guide
Only want to see the channels you watch in your guide? You can customize which channels are shown in the Guide.
Customized Guide only affects the TV it on which it was setup. Each TV can have its own customized Guide.
• Press MENU
• Press the DOWN ARROW to highlight SETTINGS
• Highlight TELEVISON and press OK
• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK
Note: Channels currently displayed in the Guide have a check
mark in front of them. Channels that are not currently displayed
in Guide do not have a check mark in front of them
• Use the UP/DOWN ARROWS or CH | PG button to go
through the list of channels. The following options are available:
• To hide a channel currently in the Guide, highlight the channel,
and press OK. The check mark disappears from the check box
• To make a hidden channel reappear in the Guide, highlight the channel, and press OK. A check mark appears in
front of the channel
• To make all channels appear in the Guide, highlight CHECK ALL, and press OK. Check marks appear in all the
check boxes
• To display only the unchecked boxes (hidden channels), highlight VIEW UNCHECKED, and press OK. The
SHOW UNCHECKED option becomes SHOW ALL
• To restore the entire list, highlight SHOW ALL, and press OK
• To save the settings, highlight SAVE, and press OK. Select DON’T SAVE to exit from the screen without saving the
settings
User Tip: Record Episode and Record Series options requires a subscription to PVR service
User Tip: Channel 51 DVR (Recorded TV) and 53 VIDEO (Video on Demand) cannot be deleted from the Guide

6
Subscribed channel filter
Enabling the filter only displays channels that are subscribed to
• Press MENU
•DOWN ARROW to SETTINGS then DOWN ARROW to highlight GUIDE and press OK
• Highlight SUBSCRIBED CHANNEL SETTINGS and press OK
• To display only channels you subscribe to in the guide, select VIEW SUBSCRIBED and press OK
• To display all channels including channels you are not subscribed to, select VIEW ALL and press OK
• Press the LEFT ARROW to highlight SAVE and press OK
• To cancel the changes, highlight DON’T SAVE and press OK
Setup Favourite lists
Group your most watched channels together in your own favourites list so they are easy to find.
• Press MENU
• DOWN ARROW to SETTINGS, then DOWN ARROW to
highlight GUIDE and press OK
• Highlight SETUP FAVOURITES, and press OK,Highlight
SET UP..., and press OK
• Use the UP/DOWN ARROW buttons or CH | PG button to scroll
through the list of channels.
• Press OK to select or deselect the checkmark beside the channel
• A checkmark includes the channel in the favourite list
• An empty check box removes the channel from the favourite list
From the menu on the left the following options are available:
• To reset the favourite channels list, highlight UNCHECK ALL, and press OK. All the check boxes become unchecked
• To only show the channels in the favourite channels list, highlight VIEW CHECKED, and press OK. The VIEW
CHECKED option becomes VIEW ALL
• To show the entire list of channels, highlight VIEW CHECKED, and press OK, then highlight VIEW ALL, and press
OK
• To update the order in which channels display on the favourites guide, highlight CHANGE ORDER, and press OK
• Press the LEFT ARROW to move to the left side of the screen, highlight SAVE and press OK
• To cancel the changes highlight DON’T SAVE and press OK
• Repeat the steps to create up to 5 individual favourites lists

7
View Favourites
• Press MENU
• DOWN ARROW to LIVE TV, and DOWN ARROW again to
FAVOURITES
• To select the favourite list you want to view, highlight the list
and press OK, your Favourites Guide will be displayed
• To exit your Favourites List, select VIEW ALL CHANNELS
• To add channels to your Favourites List, select EDIT
FAVOURITES, and press OK, and then highlight the Favourites
list you wantto update, and press OK
• Favourite channels are effective only on the TV on which they
were setup
Rename Favourites list
• Press MENU
•DOWN ARROW to highlight LIVE TV
• DOWN ARROW to highlight FAVOURITES and press OK
• Highlight SETUP FAVOURITES LISTS and press OK
• Highlight the Favourite List you want to rename and press OK
• Press ENTER / ASPECT, button
• Highlight RENAME THIS LIST and press OK
• Use the ARROW buttons to select the letters on the ALPHABETIC KEYPAD and enter the List Name (use the
<- button to delete a number/letter)
• Highlight SAVE and press OK
• Press EXIT
Delete Favourites list
• Press MENU
• DOWN ARROW to LIVE TV, and press OK
• DOWN ARROW to highlight FAVOURITES, and press OK
• Highlight the Favourite channels you want to delete and press OK
• Press ENTER / ASPECT, button
• Highlight REMOVE FROM FAVOURITES, and press OK
• Select DON’T DELETE to cancel
• Press EXIT