Multiples MULTISHADE User manual

MULTISHADE
MANUAL AND MOTORIZED MODELS
Installation Manual
2023 VERSION

Installation Manual MultiShade 2023 1
PLEASE READ ME BEFORE ASSEMBLING
This section contains important warnings concerning your safety and the integrity
of your MultiShade.
BEFORE discarding your MultiShades packaging, we recommend that you take
inventory of all the parts as shown in section 1.4.
ATTENTION! It is essential to follow these instructions. An improper installation
of this product could result in serious personal injury or property damage.
BEFORE installing your MultiShade, check your installation surface to identify
any potential obstructions that could interfere with it during opening such as
fixtures or door handles.
CAUTION! Your MultiShade was not designed to withstand strong winds and
accumulations of rain, snow or ice. Such buildup could cause it to fall, causing
personal injury or property damage and rendering its warranty void.
WHEN IN DOUBT : consult a certified contractor.
To help make the installation easier, we are proud to direct you to our website,
where you will find a range of technical videos: https://zonepatio.ca/en/video-
tutorials/.
Please feel free to reach out to us should you have any questions or comments
you would like to share by contacting our Customer Service Department at the
following number : 1-866-441-4182 (CA), 1-800-736-0906 (USA) or
[email protected].

Installation Manual MultiShade 2023 2
TABLE OF CONTENTS
1 Preparation
1.1 Required tools
1.2 Unpacking your MultiShade
1.3 List of parts included
2 Installation on Wood, Vinyl or Aluminum Siding
2.1 Choosing the position
2.2 Installation of support brackets
3 Installation on Masonry
3.1 Installation of support brackets
4 Installing the Casing
4.1 Installing casing on the support brackets
4.2 Installing the cable guides
4.3 Connect the motor to AC and operate your MultiShade
4.4 The remote control and its support
4.5 Remote control channels
4.6 Lower limit adjusting and solidity testing
5 Maintenance and Safety
5.1. Fabric maintenance
5.2 Motor and remote control maintenance
5.3 Battery replacement
5.4 Preparing your MultiShade for winter
6 Appendices
6. A Resetting and synchronizing the motor and the remote control
6. B Programming upper and lower limits
6. C Adjusting the limits
7 Removing your MultiShade from its supports
8 Troubleshooting guide
Contact Us

Installation Manual MultiShade 2023 3
1 PREPARATION
1.1 Required Tools
Safety cutter for unpacking
Type A or B
2 ladders or stepladders
Measuring tape
Carpenter’s pencil or ink marker
Philips screwdriver
3 mm, 4 mm and 5 mm Allen keys
Drill bit 3/32 in
Masonry drill bit 3/16 in
Ratchet and socket 5/16 in
Drill
Level
Optional :
Stud finder
Hammer
Masking tape
Caulking
NOTE: Make sure you have helpers to install your MultiShade, we recommend at least 2
people to make sure the installation process goes smoothly. We also recommend that you
rent a manual lift or an electrical one such as a Skylift™.
.
A
B

Installation Manual MultiShade 2023 4
1.2 Unpacking your MultiShade
From the tube - for MultiShades of 3 to 7.5 feet
Remove all 8 drywall screws, 4 on each side. Make sure you remove all screws as
they may scratch or damage the casing or fabric.
Use a hammer and a large screwdriver to strike each of the wooden lids, near the
sides, at each end of the tube to release them. Remove the wooden lids.
Pull the MultiShade out of the tube and deposit onto a blanket or grass. You must be
at least 2 people to perform this operation safely.
Put the casing on easels or a blanket. A second person may be required for safety
purposes.
Put the hand crank aside (for manual models). Carefully remove the plastic wrap, do
not use a regular knife or a self-retracting knife for this could damage the MultiShade.
See the photos A and B in section 1.1.
Verify the contents of the tube and make sure you have all the items that are listed in
section 1.3.
From the box - for MultiShades of 8 to 15 feet
Your MultiShade will arrive in a long rectangular box tied to a pallet. Cut the straps
and remove the cover.
Remove the wooden arches and then cut the green straps. To remove the rest of the
packaging, we suggest that you use a security knife as shown in section 1.1.

Installation Manual MultiShade 2023 5
Pull the MultiShade out of the boxand deposit onto a blanket, grass or on trestles. You
must be at least 2 people to perform this operation safely. Please make sure you have
taken all the accessories packed out of the box, do not throw out your packaging until
you have all the items listed in section 1.3.
Once the MultiShade is safely on a blanket or on trestles for easier handling, make
sure the hand crank is on top (manual models only). Remove the accessories packed
on the MultiShade.
Carefully remove the plastic wrap, do not use a regular knife or a self-retracting knife
for this could damage the MultiShade. See the photos A and B in section 1.1.

Installation Manual MultiShade 2023 6
1.3 List of Parts Included
Wrapped with the MultiShade
1 hand crank –for manual models
Hardware Bag
1 remote control –for motorized models
2 cable guide brackets
2 support brackets for units less than 6 feet
3 support brackets for units 6 feet and more
1 M6 setting bolt with 1 nut per support bracket
(1 x 5 mm)
Masonry screw kit ¼’’x 1 ¾ ’’
#8 wood screw kit 1 ¾ ’’
Installation manual

2 INSTALLATION ON WOOD, VINYL OR ALUMINUM SIDING
THE INSTRUCTIONS ARE IDENTICAL FOR SOFFITS OR WALL MOUNT.
2.1 Choosing the Position
Groove # 1 on top of the casing is used for soffit mount.
Groove # 2 behind the casing is used for wall mount.
Determine where you wish to install your MultiShade.
For a wall mount, make sure there is a free space of 5.5’’
above the place chosen to accommodate the casing.
The fabric can unroll to a maximum length of 9.5'. It is important
to choose a position that will give you maximum protection, while
considering the length of the cable guides on each side of the
fabric.
You will need to cut the cable guides according to the height of
your installation. You can then program the motor to stop at the
necessary height. At the factory, the MultiShade has been
programmed at a height of 7’.
ATTENTION! Cut the cable guides once the installation is
completed.
NOTE: When installing on a wall, you must use shims to make sure that the support
bracket is perpendicular to the ground (i.e., 90o). Otherwise, you may cause the support
brackets to bend, which might result in the casing collapsing. We also recommend adding
caulking around the shims to prevent corrosion and water infiltration.
NOTE: When installing under soffits, you must find the position of the rafters or the metal
support that will hold the support brackets. All our casings are designed so that the support
brackets can be adjusted vis-à-vis the rafters or metal supports. You might have to use
shims.

2.2 Installation of support brackets
1. Position the bottom of each bracket 1 ¼” higher than the front
bottom of the casing taking into consideration that the casing is
5.5'' high when installed.
2. Trace a levelled horizontal line at this height. This will help with the
positioning of the other brackets.
3. Trace the ends of this line on each side of the casing making sure
to centre them on the window or door.
4. Position each support bracket to provide maximum support for your
casing. Position each bracket 6’’ to 12’’ from each end of the
casing.
NOTE: For casings wider than 6’, position the 3rd bracket as close
as possible to the casing’s centre. Make sure that the bracket is
screwed into a structural part of the house, even if it off centres it
slightly.
5. The support brackets should be oriented with the 2 screw holes
facing outward. The head of the screw must be pointing down.
6. Use a 3/32” bit to drill the 1’’ deep holes through the siding. Make
sure that you drill into a structural part of the house.
7. Using a Phillips screwdriver, tighten the 3 x # 8 ⅓” wood screws
provided, thereby securing the bracket to the wall. Depending on
your situation, you may need to use longer screws.
8. While tightening the screws, keep each support bracket levelled.
Do not overtighten the screws, Adjustments can be made if
necessary. Shims may be required.
WHEN IN DOUBT, consult a certified contractor.

3 INSTALLATION ON MASONRY
CAUTION! This method is only valid for solid brick walls. This excludes all types of
decorative bricks.
Make sure that the support bracket is perpendicular to the ground (i.e., 90o). Otherwise, you
may cause the support brackets to bend, which might result in the casing collapsing. We
recommend using shims if the installation surface is uneven. A flat surface is required for the
support brackets.
NOTE: It is more important to ensure good support than to follow the placement of the
diagram.
3.1Installation of Support Brackets
1. Position the bottom of each bracket 1 ¼” higher than the front
bottom of the casing taking into consideration that the casing is
5.5'' high when installed.
2. Make sure that each of the necessary screws is positioned at least
1” from the edge of a brick, this criterion being more important than
the desired height.
3. Draw a levelled horizontal line, making sure of the level of your
window or door as well. You may need to make small adjustments.
4. Trace the ends of this line on each side of the casing and make
sure to centre it on the window or door.
5. Position each bracket 6’’ to 12’’ maximum from each end of the
casing.
NOTE: For casings wider than 6’, position the 3rd bracket as close
as possible to the casing’s centre. Make sure that the bracket is
screwed correctly in a brick, even if it off centres it slightly.
6. Position the1st support bracket at the required height referring to
the bottom line.
7. Position each support brackets with the 2 holes at the top, and
mark the 3 places where the screws will hold the support bracket.
8. Repeat step 7 for the other support brackets.

9. Use a 3/16” masonry drill bit to drill all the holes approximately 1 ¾” deep into the
masonry.
10.Using a 5/16'' socket, install the support brackets using 1/4'' X 1 ¾'' masonry screws.
11.While tightening the screws, keep the support brackets levelled.
12.Do not overtighten the screws and adjust, if necessary.
ATTENTION! You must ensure that the masonry screws are firmly anchored in the
predrilled pilot holes.
ATTENTION! The masonry bolts provided with your MultiShade are not designed to use
in the mortar between 2 bricks. They must be installed in the body of the brick, at least 1"
from the edges of the brick.
ATTENTION! The masonry bolts are also not suitable for hollow surfaces, decorative
bricks, stucco or concrete blocks with a hollow centre.
WHEN IN DOUBT, consult a certified contractor.

4 INSTALLING THE CASING
4.1Installing the casing on the support brackets
1. Carefully remove the packaging material from the
MultiShade’s casing unit. You may need a second person
to safely extract the casing.
2. Make sure the cable guides are unrolled.
3. Using 2 stepladders, lift the casing and push the groove of
the casing into the claws of the support bracket. A little
pressure will be necessary.
4. To secure the casing, tighten the M6 fixing screw of each of the support brackets with
a 5mm Allen key. A 6’’ long 5mm Allen key is easier to use when securing the M6
screw of the middle support bracket.
ATTENTION! Make sure to tighten M6 screw correctly to avoid the casing from slipping.
For a wall mount: the M6 screws should be located under the casing.
For a soffit mount: the M6 screws should be located on the front or back of the casing.
4.2 Installing the cable guides
At each end of the casing, there are 2 vinyl insulated cables.
1. Unroll the 2 cable guides.
2. Insert the cables into their respective holes at the ends of the load bar. Next, determine
how far your MultiShade will descend, the maximum length of the fabric is 9.5’from
the case.
3. Below each end, draw a horizontal line on the wall where you want to install the cable
brackets. Using the cables as guides, make sure they are straight and vertical. The 2
cable guides need to be parallel to each other and secured via the cable brackets.
4. Draw a vertical line that will cross the horizontal line drawn before.
5. Locate the cable brackets and confirm whether
you want to install them on the floor or on the
wall, taking your structure in consideration. The
cable bracket can accommodate both wood and
masonry installation. Adjust the cable bracket
position accordingly with a 4mm Allen key.

6. At the location chosen above, drill the holes necessary to support the cable brackets
on each side. Then screw the brackets in place very tightly.
7. You will notice that the cable bracket has a bolt drilled through the top. Unscrew the
nut (be careful not to lose it) and position the drilled bolt at the highest point.
8. Insert the cable through the hexagonal head of the cable guide’s bracket mechanism
and tighten with the 3mm Allen key.
9. Tighten the nut to lower the pierced bolt. This will create tension on the cable guide.
You can adjust the tension with the help of the 2 bolts located on either side of the
screw that holds the cable guide. You can now cut off the excess cable.
If you have a motorized model, use the remote control for the following adjustments. If
you have a manual MultiShade, use the hand crank.
4.3 Connect the motor to the AC outlet and operate the
MultiShade
Plug the motor in making a loop near the outlet to prevent
water from collecting at the AC receptacle.
We also recommend the use of a protective cover for AC
receptacles that you will find in most hardware stores.
4.4 The Remote Control and its Support
We provide a wall plate for the remote control.
Simply position it at the desired location, mark the
location of the hole and secure it with the supplied
hardware.
ATTENTION! Make sure not to expose your
remote control to water or bad weather. This could
affect its proper functioning. We recommend
installing the place inside the house.
4.5 Remote control channels
When using your remote control, make sure to select the correct channel. When the
MultiShade leaves our factory, the remote is programmed by default on channel # 1. This
is the one you must first select to operate your MultiShade.

This leaves you with 14 other channels with which you can program and operate other
MultiShades or MultiShades equipped with a Dooya motor.
4.6 Adjustment of The Opening Limits and Solidity Testing
At any time, you can stop the lowering of your MultiShade by pressing the « - » stop
button on the remote control.
Test the operation of the remote control using the «▲» up and «▼»down buttons.
The motors’ lower and upper limits have been programmed and tested at the factory.
Upon reception of your MultiShade, your awning will open to approximately 7’.
4.6.1 Adjusting the open limit
1. Press the «▼»button once. The motor should stop its
descent by itself at an approximate height of 7’.
2. Press and hold the «▼»and «▲»buttons
simultaneously until the motor performs 3 beeps and
1 movement, let go of the buttons.
3. You have 10 seconds to lower the shade by pressing
and holding the «▼»button to the desired position.
4. Press and hold the « - » button until the motor
performs 3 beeps and 1 movement.
Your new lower limit is now successfully programmed.
4.6.2 Solidity testing
1. When the shade is fully open, move the load bar and make sure the cable guides
are stretched enough to avoid knocking on your window or door.
2. If you want to adjust the cable’s tension, make sure to adjust the tension on the 2
cable guides retaining screw bolts on the cable bracket.
3. If you feel the cable is tight enough, you can now trim the excess. Otherwise, it is
always possible to adjust the tension by loosening the small screw that holds the
cable.

5 MAINTENANCE AND SAFETY
CAUTION! Before using the MultiShade, make sure that there are no objects or people
obstructing its path when opening and closing it. Keep children and pets away from moving
parts to avoid harm.
CAUTION! Items should never be hung from different parts of the MultiShade, except for the
accessories supplied by the manufacturer.
CAUTION! Never attempt to repair or disassemble the MultiShade without following the
manufacturer procedures provided with the replacement parts. Attempting to make repairs
without proper instructions may cause personal injury, MultiShade malfunction, and will void
your warranty.
ATTENTION : Damage to the fabric and mechanism caused by accumulation of water, rain,
snow, ice or strong winds are not covered by the manufacturer's warranty. You should
always retract your MultiShade during periods of snow, ice, rain or strong winds. Never leave
an open MultiShade unattended.
ATTENTION : During long-term storage or non-use of a motorized MultiShade, the
manufacturer suggests running the motor every few months to maintain the lubrication of the
internal components.
5.1Fabric maintenance
The fabric is composed of 74% PVC and 26% polyester and is coated with a specific
protective solution, which delays the formation and accumulation of dirt. Use the following
cleaning instructions to maintain the protective layer and maximize the lifespan of the
fabric.
If there are wrinkles, time and sun will solve the problem. If you want, you can carefully
use a hair dryer.
ATTENTION : Never use a pressure washer to clean the MultiShade system as it will
strip the anti-mould coating, UVB protection, rip the seams and potentially damage the
motor unit.
1. Using a soft brush or a vacuum cleaner remove any dust and dirt from the dry fabric.
2. Brush lightly with a mixture of lukewarm water and mild organic soap.
3. Rinse thoroughly to remove all traces of soap, let the fabric dry before closing the
MultiShade.

CAUTION! If an awning is retracted while the fabric is still wet, open the awning as soon
as possible to allow the fabric to dry. Although the fabric is treated against mildew, it is
necessary to do this because the deposits of atmospheric pollution on the surface of the
fabric are likely to develop mould in these humid conditions.
5.2 Motor and remote Control Maintenance
Motor
The electric motor is equipped with an automatic overheating shutoff system. If you open
and close your MultiShade several times in a row, the motor stops automatically before
overheating. The motor will resume normal operation after at least twenty (20) minutes of
cool down.
NOTE: The side opposite to the motor, where the tube rotates in the cap, may eventually
need grease. We recommend using white grease such as Kleen Flo™ to avoid staining
the fabric.
5.3 Battery Replacement
Test the remote control by holding down 1 of the buttons. The blue light should flash for at
least 5 seconds. If not, you should replace the battery immediately. You should find this
type of lithium battery (3 volt CR2430) at any hardware or electronics store.
1. Unplug MultiShade first.
2. To replace the battery, use a pointy object (paper clip) to
press on the little hole, as indicated in this diagram. Then
simply push on the battery cover and slide it off to remove
the back cover.
3. Note the orientation of the battery when removing it; this will
tell you the polarity, replace the old battery while respecting the polarity.
4. Slide the back cover into place, and re-plug awning.
5.4 Preparing your MultiShade for Winter
Unplug the power cord from the AC (GFI) wall outlet and cover the outlet to prevent rain
and moisture from entering. Water and moisture could interfere with the operation of the
plug and motor in the spring.

Before retracting your MultiShade for the last time of the season, make sure that the fabric
is clean and dry to prevent mould formation during the winter.
Do not forget to remove the batteries from theremote control before closing the MultiShade
for winter.
6 APPENDICES
NOTE: The following steps are optional and a last resort. These steps have already been
programmed at the factory.
CAUTION! Once a motor reset is done, there is a risk of damaging your MultiShade during
a wrong maneuver. Please read Appendices 6.A, 6.B and 6.C carefully to familiarize
yourself with the procedure before you begin. They must be done in this exact order.
6.A Resetting and synchronizing the motor and the remote control
This procedure describes the steps to re-establish communication between the motor
and the remote control or to program a new remote control.
NOTE: This procedure needs to be done only if the remote control does not operate
the motorized MultiShade.
IMPORTANT! The time limit between steps 6.A.1 and 6.A.2 must be less than 10
seconds; otherwise, you will have to start over the entire procedure from the
beginning.
Make sure you have previously selected the correct channel of the remote you will be
using.
6.A.1 Resetting the motor
1. Make sure that the remote control’s LED
indicator is on when you keep pressing
one of the buttons. If the blue light does not
come on at all or flash for less than 5
seconds, you will need to replace the
battery, see Section 5.3.

2. Press and hold the motor adjustment button
located below the fabric on the motor side until
the motor makes 3 beeps and 2 movements.
3. Keep the button pressed. The motor will again
make 3 beeps and 2 movements.
4. Release the button. The motor will make 2
additional movements.
3. Unplug the motor, it will beep once, this will reset the motor. Plug in the motor
and it will beep once and move twice.
6.A.2 Synchronizing the remote control to the motor
IMPORTANT! ONLY IF YOUR MOTOR IS ON THE RIGHT SIDE OF YOUR
MULTISHADE : when resetting you will need to change the rotation direction of
the motor. To do this, simultaneously press the «▼» and «▲» buttons on the
remote control until you hear 3 beeps and 1 movement. The rotation direction
of the motor is now reversed.
If you do not have access to the motor button, unplug it for 10 seconds and
plug it back in. You can now make steps 1 thru 3.
If you have access to the motor button, press it until the motor makes 1 beep
and 1 movement. You can now make steps 1 thru 3.
1. Within 10 seconds, press the P2 button once, the
motor will make 1 beep and 2 movements.
2. Press the P2 button again, the motor will make 1
beep and 2 movements.
3. Press on the arrow up « ▲» if motor is on the
left. Press on the arrow down « ▼» if motor is
on the right. The motor will make 3 beeps and 2
movements.
The motor is now synchronized with the remote control.

6.A.3 Adding Multiple Shades on 1 Remote
When your MultiShade leaves our factory, the remote control is programmed by
default to channel # 1. If you have more than one MultiShade, each one comes
with its own remote.
This leaves you with 14 other channels with which you can program to operate
other MultiShades equipped with a Dooya motor.
Follow the steps below to add more MultiShades to 1 remote.
1. Select one MultiShade and its remote.
2. Unplug the other MultiShades.
3. Go to MultiShade # 2 and take out the battery from that remote.
4. Plug in MultiShade # 2
5. On remote # 1, select channel #2.
6. Within 10 seconds, press « P2 » on the back of your remote the motor will
make 1 beep and 2 movements.
7. Press « P2 » again, the motor will make 1 beep and two 2 movements.
8. Finally, press the « ▲» up button, the motor will make 3 beeps and two 2
movements.
9. MultiShade # 2 is now coupled to Remote # 1.
10. Follow this same procedure for every MultiShade you want to program on
remote # 1.
When using your remote control, make sure to select the correct channel for
the MultiShade you want to operate. Keep other remotes in a safe place to use
as backups if something happens to remote # 1.
6.B Programming the Upper and Lower Limits
Initial limit setting mode
1. Make sure the motor is plugged in and the remote is on the proper channel.
2. Press and hold the P2 button until the motor makes 1 beep and 2 movements.

3. Press and hold the arrow up button « ▲» until the motor makes 3 beeps and 2
movement.
4. Press and hold the P2 button until the motor makes 3 beeps and 2 movement.
The motor is now ready for limit setting.
Setting the Temporary Upper Limits
1. Press «▲»to raise the fabric up to approximately 6
inches from the casing
2. Press « - » until the motor performs 3 beeps and 2
movement.
3. The new temporary close limit is successfully set. The
final limit will be adjusted after the lower limit setting.
Setting the Temporary Lower Limits
1. Press «▼» to lower the fabric to the desired position.
2. Once at the position, press and hold « - » until the motor performs 3 beeps and
2 movements.
3. The new lower limit is successfully set. If necessary, it can be readjusted in the
next step.
6.C Adjusting the Limits
The following steps should be made following Section 6.B, to adjust either the upper
or the lower limit.
6.C.1 Adjusting the lower limits
1. Press the down «▼»button. The motor must stop its descent by itself down
to the lower limit previously set. If not, you must repeat the limit adjustments;
see Section 6.B.
2. Press simultaneously on the down «▼» and «▲»up button until the motor
makes 3 beeps and 2 movements.