Multitech MultiConnect AW User manual

MultiConnect™ AW
Analog-to-Wireless Converter
User Guide

Copyright and Technical Support
2 Multi-Tech Systems, Inc. MultiConnect AW User Guide
MultiConnect™ AW User Guide
MT100A2W & MT100A2W-G
S000467E, Revision E
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 2009-2011 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or
changes. Check Multi-Tech’s Web site for current versions of our product documentation.
Revision History
Revision
Date
Description
B
10/13/09
Add Support portal link.
C
04/28/10
Update flash wizard and include firmware version 0.21G.
D
09/26/11
Removed CD references.
E
07/12/12
Updated RoHS. Added signal strength threshold.
F
12/12/12
Added pacemaker statement.
Trademarks and Logos
Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. MultiConnect is a trademark of Multi-
Tech Systems, Inc.
Windows is a registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned
in this publication belong to their respective owners.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Internet Address: http://www.multitech.com
Contacting Multi-Tech Support
In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web
portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to
your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and
much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com.
Online Web Portal https://support.multitech.com
Knowledge Base and Support Services www.multitech.com/support.go
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-
Tech products. Visit our support area on the website for other support services.
Technical Support
Country
By Email
By Phone
Europe, Middle East, Africa
[email protected]
+(44) 118 959 7774
U.S., Canada, all others
[email protected]
[phone] or +[phone]
Warranty
To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Multi-Tech Systems, Inc. MultiConnect AW User Guide 3
Chapter 1 –Product Description and Specifications.............................................................................6
Features ......................................................................................................................................6
AT Command Information............................................................................................................6
Safety ..........................................................................................................................................7
Dial Port Caution.............................................................................................................................. 7
General Safety.................................................................................................................................. 7
RF Interference Issues...................................................................................................................... 7
Interference with Pacemakers and Other Medical Devices ............................................................ 7
Wireless Device Maintenance.......................................................................................................... 8
Handling Precautions ....................................................................................................................... 8
Front Panel ..................................................................................................................................8
LEDs.................................................................................................................................................. 9
Package Contents.........................................................................................................................9
Interfaces ..................................................................................................................................10
Documentation and Drivers .......................................................................................................10
Specifications.............................................................................................................................10
MT100A2W-G ................................................................................................................................10
MT100A2W ....................................................................................................................................12
RF Specifications –MT100A2W-G Only .......................................................................................13
Antenna Specifications –MT100A2W-G Only..............................................................................13
GPRS/GSM Antenna Requirements/Specifications .......................................................................13
Antennas Available from Multi-Tech Systems, Inc. .......................................................................13
PTCRB Requirements Note ............................................................................................................ 13
FCC Requirements Note (Model MT100A2W-G only) ...................................................................13
Command Connector .................................................................................................................14
Modem Connector –MT100A2W Only........................................................................................14
Chapter 2 –Activation and Installation .............................................................................................15
Account Activation –MT100A2W-G Only....................................................................................15
Insert the SIM Card into Holder, if Required................................................................................15
Connect the Antenna, Cables, and Power ...................................................................................15
Optional –Attach the Modem to a Flat Surface...........................................................................16
Chapter 3 –Initial MultiConnect Configuration .................................................................................17
Adding a Connection through HyperTerminal .............................................................................17
Logging in ..................................................................................................................................18
Configuring Cellular Ports...........................................................................................................19

Contents
4Multi-Tech Systems, Inc. MultiConnect AW User Guide
GPRS Cellular Network Configuration............................................................................................ 20
GSM Cellular Network Configuration ............................................................................................21
CDMA Cellular Network Configuration..........................................................................................22
Chapter 4 –Device Configuration .....................................................................................................24
Introduction Menu.....................................................................................................................24
Device Configuration..................................................................................................................24
GPRS Cellular Port Configuration ................................................................................................26
GSM Cellular Port Configuration.................................................................................................30
CDMA Cellular Port Configuration ..............................................................................................31
View or Change Phone Number/IP Conversion Table ..................................................................32
Analog (PSTN) Port Configuration...............................................................................................33
PSTN Modem Settings................................................................................................................33
System Login..............................................................................................................................34
Timers .......................................................................................................................................34
Setup Email................................................................................................................................35
Reset Parameters to Default ......................................................................................................36
System Reboot...........................................................................................................................36
Enable Debug.............................................................................................................................36
Chapter 5 –Firmware Upgrade.........................................................................................................37
Determine if the Firmware Needs an Upgrade ............................................................................37
Download the Upgrade File and the Flash Wizard. ......................................................................37
Identify the COM Port ................................................................................................................38
Upgrade Firmware .....................................................................................................................38
Restore Your Parameters ...........................................................................................................40
Chapter 6 –Configuration Scripts .....................................................................................................41
GPRS Configuration Script Example ............................................................................................41
GSM Configuration Script Example .............................................................................................45
CDMA Configuration Script Example...........................................................................................48
Appendix A –Regulatory Information...............................................................................................52
FCC Part 15 Class B Statement ....................................................................................................52
EMC, Safety, and R&TTE Directive Compliance............................................................................52
International Modem Restrictions..............................................................................................52
Industry Canada.........................................................................................................................53
REACH Statement ......................................................................................................................53
Registration of Substances: ........................................................................................................... 53
Substances of Very High Concern (SVHC):..................................................................................... 53
Waste Electrical and Electronic Equipment (WEEE) Statement.....................................................54
WEEE Directive............................................................................................................................... 54
Instructions for Disposal of WEEE by Users in the European Union..............................................54
Restriction of the Use of Hazardous Substances (RoHS)...............................................................55

Multi-Tech Systems, Inc. MultiConnect AW User Guide 5
Information on HS/TS Substances According to Chinese Standards..............................................56
Information on HS/TS Substances According to Chinese Standards (in Chinese)...........................57
依照中国标准的有毒有害物质信息............................................................................................57

Chapter 1 –Product Description and Specifications
6Multi-Tech Systems, Inc. MultiConnect AW User Guide
The MultiConnect™ AW Analog-to-Wireless converter is a turnkey solution that allows legacy equipment
with built-in analog modems to connect to a cellular network. By emulating the traditional dial-up PSTN
network and using a cellular modem, the MultiConnect AW converter gives new life to devices currently
using traditional analog dial-up communications. The MultiConnect AW model (MT100A2W-G) with its
internal GPRS or GSM cellular modem allows connection to the cellular packet data network (GPRS) or
the circuit switched data network (GSM). The MultiConnect AW model (MT100A2W) requires a Multi-
Tech CDMA, RS232 based external modem for the cellular connection. Both models are housed in a
rugged metal chassis. The MultiConnect AW converter operates on standards based communication
networks and can be desktop or panel mounted.
Model MT100A2W-G
Model MT100A2W
Features
●Integrated quad-band GSM/GPRS modem, V.34/33.6K analog modem and SLIC for PSTN emulation
●Separate model, MT100A2W, for use with external CDMA modem
●Supports packet data, circuit switched data and PPP Pass-through modes
●RJ-11 port provides dial tone, ring, busy and DTMF detection
●Supports analog modem connections from 300 baud to 33.6K bps with error correction and data
compression
●Serial port configuration
●Rugged metal chassis
●LED’s for visual monitoring of power, signal strength, RS-232 and phone line status (Model MT100A2W-
G only)
●SMA antenna connector and SIM socket (Model MT100A2W-G only)
●Desktop or panel mounting
●Two-year warranty.
AT Command Information
AT commands for the MultiConnect AW are published in separate Reference Guides which are available on
the Multi-Tech Installation Resources website at www.multitech.com/setup/product.go.

Chapter 1 –Product Description and Specifications
Multi-Tech Systems, Inc. MultiConnect AW User Guide 7
Safety
Dial Port Caution
The dial port is not designed to be connected to a Public Telecommunications Network (PSTN/phone line)
or used outside the building.
General Safety
The modem is designed for use in fixed and mobile applications. “Fixed” means that the device is physically
secured at one location and is not able to be easily moved to another location. “Mobile” means that the
device is designed to be used in other than fixed locations.
Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna
and the body of the user or nearby persons. The Modem is not designed for or intended to be
used in portable applications within 20 cm. (8 inches) of the body of the user.
RF Interference Issues
Follow any special regulations regarding the use of radio equipment due to the possibility of radio
frequency, RF, interference. Please follow the safety advice given below.
●Shut off the device when directed to in an aircraft. The use of cellular telephones in an aircraft may
endanger the operation of the aircraft, disrupt the cellular network, and is illegal. Failure to observe this
instruction may lead to suspension or denial of cellular services or legal action or both.
●Shut off the device when around fuel pumps and before filling your vehicle with fuel.
●Shut off the device in hospitals and any other place where medical equipment may be in use.
●Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting
operations are in progress.
●Operating the device close to other electronic equipment may cause interference if the equipment is
inadequately protected. Observe any warning signs and manufacturers’ recommendations.
Interference with Pacemakers and Other Medical Devices
Potential interference
Radiofrequency energy (RF) from cellular devices can interact with some electronic devices. This is
electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of
implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the
Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows
manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful
interference occurs, the FDA will assess the interference and work to resolve the problem.
Precautions for pacemaker wearers
If EMI occurs, it could affect a pacemaker in one of three ways:
●Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.
●Cause the pacemaker to deliver the pulses irregularly.
●Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.
Based on current research, cellular devices do not pose a significant health problem for most pacemaker
wearers. However, people with pacemakers may want to take simple precautions to be sure that their
device doesn't cause a problem.

Chapter 1 –Product Description and Specifications
8Multi-Tech Systems, Inc. MultiConnect AW User Guide
●Keep the device on the opposite the side of the body from the pacemaker to add extra distance
between the pacemaker and the device.
●Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt
or jacket pocket directly over the pacemaker).
Wireless Device Maintenance
Your wireless device should be treated with care:
●Do not expose the device to any extreme environment where the temperature or humidity is high.
●Do not attempt to disassemble the device. There are no user serviceable parts inside.
●Do not expose the device to water, rain, or spilled beverages. It is not waterproof.
●Do not drop, knock, or violently shake the device. Rough handling can damage it.
●Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The
information contained on discs or cards may be affected by the phone.
●Using accessories not authorized by Multi-Tech or not compliant with Multi-Tech’s accessory
specifications may invalidate the device warranty.
●In the unlikely event of a fault in the device, contact Multi-Tech Technical Support.
Handling Precautions
Handle all devices with certain precautions to avoid damage due to the accumulation of static charge.
Although the device has input protection circuitry to minimize the effect of static build up, you should take
proper precautions to avoid exposure to electrostatic discharge during handling and mounting.
Front Panel
Both models have a power indicator and four dial indicators on the front panel. The MT100A2W-G model
also has five wireless modem LEDs, three Signal strength LEDs, and a SIM door.
●The Power LED lights when power is applied to the unit.
●Four analog signal LEDs (Dial) display the activity of the analog modem port.
●Five wireless modem LEDs display the activity of the internal wireless modem.
●Three Signal strength LEDs display the signal strength level of the internal wireless connection on the
MT100A2W-G model.
●The SIM door on the right side provides access to the SIM card holder for the MT100A2W-G model.
MT100A2W-G
MT100A2W

Chapter 1 –Product Description and Specifications
Multi-Tech Systems, Inc. MultiConnect AW User Guide 9
LEDs
LED Indicator
Description
Power
Indicates presence of DC power when lit.
Dial
TD
Transmit Data
Flashes when the analog modem port transmits data.
RD
Receive Data
Flashes when the analog modem port receives data.
CD
Carrier Detect
Lights when the data connection from the analog modem port has
been established.
OH
Off-hook
Lights when the analog modem port goes off-hook.
Internal Wireless
Modem
MT100A2W-G
Model only
TD
Transmit Data
Flashes when the wireless modem transmits data.
RD
Receive Data
Flashes when wireless modem receives data.
CD
Carrier Detect
Lights when the data connection has been established.
TR
Terminal Ready
Lights when the communication channel between the internal
processor and the internal wireless modem is ready.
LS
Link Status
Off
Unit is off or not registered on network.
Continuous “ON”
Indicates that the wireless modem is not
registered on the network.
Slow Flash *
Indicates registration on network.
Quick Flash **
Indicates registration on the network and
communication is in progress.
Signal
MT100A2W-G
Model only
ALL OFF
Unit is off, not registered on network, or extremely week
signal (RSSI <7).
1 Bar “ON”
Very weak signal (7 < = RSSI <12)
1 Bar and 2 Bar “ON”
Week signal (12 < = RSSI <12)
1 Bar, 2 Bar, and 3 Bar “ON”
Good signal ( RSSI > = 15)
Package Contents
●1 MultiConnect Converter
●1 antenna
●1 RS232 cable
●1 power supply
●1 Quick Start Guide
Notes: You must supply mounting screws.
Your wireless provider will supply the SIM card for the MT100A2W-G model.

Chapter 1 –Product Description and Specifications
10 Multi-Tech Systems, Inc. MultiConnect AW User Guide
Interfaces
The MultiConnect has several interfaces:
●LED function indicating operating status
●External antenna, via SMA connector (MT100A2W-G model only)
●Serial port, Command, for configuration (via 9-pin DE9 female)
●Dial port, via RJ11
●Modem port, via 9-pin DE9 male (MT100A2W model only)
●Power supply (via 2.5mm miniature power jack)
●SIM card holder (MT100A2W-G model only)
Documentation and Drivers
Product manuals and drivers are available on the Multi-Tech Systems Installation Resources website at
http://www.multitech.com/setup/product.go.
Specifications
MT100A2W-G
Category
Description
Performance
GPRS; Class 10
Band, Frequency
Quad-band, GSM/GPRS, 850/900/1800/1900M Hz
Packet Data
Class 10, full PBCCH Support, coding schemes CS1-4, Mobile station Class B
Circuit-Switched Data
Asynchronous, non-transparent up to 14.4Kbps (V.110)
Data Format
For Serial Interface - Asynchronous, 8-N-1, Fixed 115K bps
Flow Control
Hardware flow control
SIM Connector
Standard 1.8V/3V SIM receptacle
Command Connector
DE9 (female connector)
Dial Connector
RJ11
Antenna Connector
RF Antenna: SMA (female connector). Refer to Antenna Specifications.
Power Connector
2.5mm miniature screw-on
Voltage Range
9V to 32VDC @ 400mA
Power Requirements*
Typical: 0.23A @ 9V @ 2.04W Max: 0.34A @ 9V @ 2.97W
0.12A @ 20V @ 2.31W 0.16A @ 20V @ 3.17W
0.08A @ 32V @ 2.48W 0.11A @ 32V @ 3.34W
9V Peak 1.43A
20V Peak 0.75A
32V Peak 0.50A
Dimensions
7” W x 1.24”H x 2.79”D .78lbs 17.78cmW x 3.15cmH x 7.07cmD 0.320Kg
Operating Temperature**
-40° C to +60° C UL listed @ +40° C
Storage Temperature
-40° C to +85° C
Humidity
Relative humidity 20% to 90% noncondensing