Multitech MultiConnect MT200A2W-H5-EU User manual

MultiConnect™ AW
Analog-to-Wireless Converter
User Guide

Copyright and Technical Support
2 MultiConnect AW User Guide
MultiConnect™ AW User Guide
MT200A2W-G, MT200A2W-C1, MT200A2W-H5
S000504, Revision J
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an
executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2011-2013 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content,
information, material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any
particular purpose and non-infringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without
obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
Multi-Tech and the Multi-Tech logo are registered trademarks and MultiConnect is a trademark of Multi-Tech Systems, Inc. All other brand
and product names are trademarks or registered trademarks of their respective companies.
Revisions
Revision
Date
Description
D
09/08/11
Add –C1, Sprint version
E
12/05/12
Added pacemaker and medical device information, updated RoHS, and power draw
F
04/16/13
Added –H5
G
12/19/13
Added UL translations
H
06/09/14
Antenna warning
I
4/26/17
Corrections
J
5/19/17
Added content for RED Compliance
Contacting Multi-Tech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit
http://www.multitech.com/kb.go.
Installation Resources
To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com
Technical Support
Business Hours: M-F, 9am to 5pm CT
Country
By Email
By Phone
Europe, Middle East, Africa:
[email protected]
+(44) 118 959 7774
U.S., Canada, all others:
[email protected]
[phone] or [phone]
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Warranty
To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Contents
MultiConnect AW User Guide 3

Contents
4 MultiConnect AW User Guide
Contents
Chapter 1 –Product Overview ..........................................................................................................................7
Features .......................................................................................................................................................................... 7
AT Command Information............................................................................................................................................... 8
Safety.............................................................................................................................................................................. 8
RF Safety .......................................................................................................................................................................... 8
Interference with Pacemakers and Other Medical Devices............................................................................................. 9
Handling Precautions ....................................................................................................................................................... 9
Device Maintenance ...................................................................................................................................................... 10
Vehicle Safety................................................................................................................................................................. 10
Front Panel.................................................................................................................................................................... 11
Package Contents.......................................................................................................................................................... 11
Specifications ................................................................................................................................................................ 12
MT200A2W-G ................................................................................................................................................................ 12
MT200A2W-C1............................................................................................................................................................... 13
MT200A2W-H5 .............................................................................................................................................................. 15
HE910 Telit Transmission Output Power ....................................................................................................................... 16
Power ........................................................................................................................................................................... 17
Power draw for MT200A2W-G ...................................................................................................................................... 17
Power Draw for the MT200A2W-H5 (GSM850/HSDPA) ................................................................................................ 17
Power Draw for the MT200A2W-C1 .............................................................................................................................. 18
Cellular Information ...................................................................................................................................................... 18
Antenna System for Cellular Devices ............................................................................................................................. 18
PTCRB Requirements for the Antenna........................................................................................................................... 19
FCC Requirements for the Antenna ............................................................................................................................... 19
Antenna Specifications.................................................................................................................................................. 19
HSPA+ Antenna Requirements/Specifications............................................................................................................... 19
CDMA Antenna Requirements/Specifications ............................................................................................................... 19
GSM Antenna Requirements/Specifications.................................................................................................................. 19
Command Connector .................................................................................................................................................... 20
Chapter 2 –Installation ..................................................................................................................................21
Account Activation for Wireless Devices ....................................................................................................................... 21
Insert the SIM Card into Holder..................................................................................................................................... 21
Connect the Antenna, Serial and Modem Cables, and Power........................................................................................ 21
Dial Port Caution............................................................................................................................................................ 21
Optional –Attach the Modem to a Flat Surface ............................................................................................................ 22

Contents
MultiConnect AW User Guide 5
Chapter 3 –Configuring Ports .........................................................................................................................24
Connecting to the Device .............................................................................................................................................. 24
Logging In...................................................................................................................................................................... 25
Configuring the Port...................................................................................................................................................... 26
GPRS Cellular Port Configuration................................................................................................................................... 26
GSM Cellular Port Configuration.................................................................................................................................... 27
CDMA Cellular Port Configuration ................................................................................................................................. 29
Chapter 4 –Device Configuration....................................................................................................................30
Introduction Menu........................................................................................................................................................ 30
Device Configuration..................................................................................................................................................... 31
Cellular Port Configuration............................................................................................................................................ 31
GPRS Cellular Port Configuration................................................................................................................................... 32
GSM Cellular Port Configuration.................................................................................................................................... 35
CDMA Cellular Port Configuration ................................................................................................................................. 36
View or Change Phone Number/IP Conversion Table.................................................................................................... 37
Analog (PSTN) Port Configuration ................................................................................................................................. 37
PSTN Modem Settings ................................................................................................................................................... 38
System Login ................................................................................................................................................................. 39
Setting up a Secret Question ......................................................................................................................................... 39
Timers ........................................................................................................................................................................... 40
Reset Parameters to Defaults........................................................................................................................................ 40
System Reboot .............................................................................................................................................................. 41
Enable Debug ................................................................................................................................................................ 41
Chapter 5 –Upgrading Firmware ....................................................................................................................42
Determining if You Need to Upgrade the Firmware ...................................................................................................... 42
Downloading the Upgrade File and the Flash Wizard .................................................................................................... 42
Identifying the COM port .............................................................................................................................................. 43
Upgrading Firmware ..................................................................................................................................................... 43
Restoring Parameters.................................................................................................................................................... 45
Chapter 6 –Configuration Scripts....................................................................................................................46
GPRS/GSM Configuration Script Example...................................................................................................................... 46
CDMA Configuration Script Example ............................................................................................................................. 50
Chapter 7 –Troubleshooting ..........................................................................................................................54
Flashing Signal Strength LEDs ........................................................................................................................................ 54
Appendix A –Regulatory Compliance .............................................................................................................55
EMC, Safety, and Radio Equipment Directive (RED) Compliance ................................................................................... 55
International Modem Restrictions ................................................................................................................................ 55
47 CFR Part 15 Regulation Class B Devices..................................................................................................................... 55
Industry Canada ............................................................................................................................................................ 56

Contents
6 MultiConnect AW User Guide
Waste Electrical and Electronic Equipment Statement .................................................................................................. 56
WEEE Directive............................................................................................................................................................... 56
Instructions for Disposal of WEEE by Users in the European Union .............................................................................. 56
REACH Statement.......................................................................................................................................................... 57
Registration of Substances............................................................................................................................................. 57
Substances of Very High Concern (SVHC) ...................................................................................................................... 57
Restriction of the Use of Hazardous Substances (RoHS) ................................................................................................ 58
Information on HS/TS Substances According to Chinese Standards............................................................................... 59
Information on HS/TS Substances According to Chinese Standards (in Chinese) ........................................................... 60
依照中国标准的有毒有害物质信息............................................................................................................................ 60

7MultiConnect AW User Guide
Chapter 1 – Product Overview
The MultiConnect™ AW Analog-to-Wireless converter is a convenient turnkey solution that allows legacy
equipment with built-in analog modems to connect to a cellular network. By emulating the traditional dial-up
PSTN network and using a cellular modem, the affordable MultiConnect AW converter gives new life to devices
currently using traditional analog dial-up communications.
●The MultiConnect AW model (MT200A2W-G) with either internal GPRS or GSM cellular modem allows
connection to the cellular packet data network (GPRS) or the circuit switched data network (GSM).
●The MultiConnect AW model (MT200A2W-C1) with an internal CDMA cellular modem allows connection to a
CDMA 2000 1xRTT cellular network.
●The MultiConnect AW model (MT200A2W-H5) with an internal HSPA+ modem allows connection to a HSPA+
network.
The MultiConnect AW converter operates on standards-based communication networks and can be desktop or
panel mounted.
MT200A2W-G and MT200A2W-H5
MT200A2W-C1
Features
●Quad-band GSM/EGSM 850/900/1800/1900 MHz (MT200A2W-G)
●Dual-band CDMA2000 1xRTT (MT200A2W-C1)
●Penta-band HSPA+ 850/900/1700/1900/2100 MHZ (MT200A2W-H5)
●Packet data up to 85.6 Kbps (MT200A2W-G)
●CDMA speeds 153K bps forward and reverse (MT200A2W-C1)
●Circuit-switched data up to 14.4 kbps (MT200A2W-G only. MT200A2W-H5 and MT200A2W-C1 do not support
this protocol)
●Analog connection speed up to 33600 (V34)
●Serial interface used for configuration and debug, fixed speed @ 115200
●On hook, off hook, and DTMF digit detection
●Dial tone and busy tone generation
●Phone number to IP conversion
●Device configuration via menu selections
●Device initialization script

Chapter 1 –Product Description and Specifications
8 MultiConnect AW User Guide
AT Command Information
The AT commands for the MultiConnect AW are published in separate documents. These commands are
documented in the Reference Guide for the GPRS AT Commands for Multi-Tech G2 Cellular Modems (MT200A2W-
G), the Reference Guide for the CDMA C1 AT Commands for the Multi-Tech Modems or the H5 AT Commands for
Multi-Tech H5 modems. You can download these documents from the Multi-Tech website.
Safety
Power Supply Caution
CAUTION: Do not replace the power supply with one designed for another product; doing so can damage the
modem and void your warranty.
CAUTION: Pour garantir une protection continue contre les resques d’indendie, remplacez les fusibles
uniquement par des fusibles du même type et du même calibre.
RF Safety
Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations
regarding the use of radio equipment. Follow the safety advice given below.
CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and
the body of the user or nearby persons. The modem is not designed for or intended to be used in
portable applications within 20 cm of the user’s body.
Check your local standards regarding safe distances, etc.
●Operating your device close to other electronic equipment may cause interference if the equipment is
inadequately protected. Observe any warning signs and manufacturers’ recommendations.
●Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use
of radio equipment in fuel depots, chemical plants, or where blasting operations are in process.
Follow restrictions for any environment where you operate the device.
●Do not place the antenna outdoors.
●Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft
may endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this
restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.
●Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your
vehicle with fuel.
●Switch OFF your wireless device in hospitals and any other place where medical equipment may be in
use.
Sécurité RF
En raison de la possibilité d'interférences de radiofréquence (RF), il est important que vous suiviez une
quelconque réglementation concernant l'utilisation du matériel radio. Suivez les conseils de sécurité ci-dessous.
ATTENTION: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps de
l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés
dans les applications portables, moins de 20 cm du corps de l'utilisateur.
Vérifiez vos normes locales touchant les distances de sécurité, etc..

Chapter 1 –Product Description and Specifications
MultiConnect AW User Guide 9
●Fonctionnement de votre appareil à proximité d'autres appareils électroniques peuvent causer des
interférences si l'équipement est insuffisamment protégé. Respectez les panneaux d'avertissement et les
recommandations du fabricant.
●Différentes industries et les entreprises limitent l'utilisation des appareils cellulaires. Respectez les règlements
sur l'utilisation des équipements radio dans les dépôts de carburant, les usines chimiques, ou lorsque des
opérations de dynamitage sont en cours. Suivez restrictions pour n'importe quel environnement où vous
utilisez l'appareil.
●Ne pas placer l'antenne à l'extérieur.
●Éteignez votre appareil sans fil dans un avion. Utilisant des dispositifs électroniques portables dans un avion
peut mettre en danger le fonctionnement de l'avion, peut perturber le réseau cellulaire, et est illégal. Le non-
respect de cette restriction peut entraîner la suspension ou le refus des services cellulaires au contrevenant,
une action en justice, ou les deux.
●Éteignez votre appareil sans fil lorsque autour de l'essence ou pompes diesel-carburant et avant de remplir
votre véhicule avec du carburant.
●Éteignez votre appareil sans fil dans les hôpitaux et tout autre endroit où l'équipement médical peut être
utilisé.
Interference with Pacemakers and Other Medical Devices
Potential interference
Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is
electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted
cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the
Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.
Precautions for pacemaker wearers
If EMI occurs, it could affect a pacemaker in one of three ways:
●Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.
●Cause the pacemaker to deliver the pulses irregularly.
●Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.
Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause
a problem.
●Keep the device on the opposite the side of the body from the pacemaker to add extra distance between the
pacemaker and the device.
●Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or
jacket pocket directly over the pacemaker).
Handling Precautions
All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge.
Although input protection circuitry has been incorporated into the devices to minimize the effect of this static
build up, proper precautions should be taken to avoid exposure to electrostatic discharge during handling and
mounting.

Chapter 1 –Product Description and Specifications
10 MultiConnect AW User Guide
Device Maintenance
To maintain the MultiConnect:
●Do not attempt to disassemble the device. There are no user serviceable parts inside.
●Do not expose your device to any extreme environment where the temperature or humidity is high.
●Do not expose the device to water, rain, or spilled beverages. It is not waterproof.
●Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The
information contained on discs or cards may be affected by the phone.
●Rough handling, such as dropping or shaking it, can damage the device.
●Using accessories that Multi-Tech has not authorized or that are not compliant with Multi-Tech’s accessory
specifications may invalidate the warranty.
If the device is not working properly, contact Multi-Tech Technical Support.
Vehicle Safety
When using your device in a vehicle:
●Do not use this device while driving.
●Respect national regulations on the use of cellular devices in vehicles.
●If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s electronics.
To avoid such problems, use qualified personnel to install the device. The installer should verify that the
vehicle electronics are protected from interference.
●Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads.
●UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this device for installation in a
vehicle or other outdoor locations. UL Certifications does not apply or extend to use vehicles or outdoor
applications.