Multitech MT1932ZDX User manual

Quick Reference Guide

Quick Reference Guide
P/N 82027808 Revision I (12/15/97)
MT1932ZDX, MT1932ZDXI, MT1932ZDXK, MT1932ZDX-Mac
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright ©1997, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organiza-
tion of such revisions or changes.
Record of Revisions
Revision Description
IManual revised to reflect editorial changes. All pages at
(12/15/97) Revision I.
Trademarks
Trademarks of Multi-Tech Systems, Inc. are as follows:
MultiModem, MultiModem II, MultiModemZDX, MultiModemµ, MultiExpress,
MultiExpressFax, Multi-Tech, and the Multi-Tech logo.
IBM is a trademark of International Business Machines Corporation.
Macintosh is a registered trademark of Apple Computer, Inc.
MNP, Microcom Network Protocol, is a trademark of Microcom, Inc.
ProComm Plus is a registered trademark of Datastorm Technologies, Inc.
Windows is a registered trademark of Microsoft in the U.S. and other countries.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
[phone] or [phone]
Fax [phone]
Fax-Back [phone]
Technical Support [phone]
BBS [phone] or [phone]
Internet http://www.multitech.com
Tech Writer: [email protected]

Contents
Chapter 1 - Introduction
Congratulations .....................................................................................6
What Is in My Modem Package? .........................................................7
Chapter 2 - Quick Start
Introduction............................................................................................8
What You’ll Need...................................................................................8
Safety Warnings ....................................................................................9
Step 1: Assemble the Modem ..............................................................9
Step 2: Connect the Modem to Your System ....................................10
RS232 Connection...................................................................... 11
LINE Connection......................................................................... 11
PHONE Connection ....................................................................11
POWER Connection ................................................................... 11
Power-On Test ............................................................................12
Step 3: Install the Modem in Windows 95 .........................................13
Adding the MT1932ZDX to Windows 95....................................13
Removing Your Old Modem from Windows 95..........................14
Step 4: Install and Configure Your Software......................................15
Third Party Communications Software ......................................15
Step 5: Call the Multi-Tech BBS .........................................................17
Windows 95 HyperTerminal........................................................17
Windows Terminal.......................................................................18
Running MultiModemZDX Help..................................................20
Chapter 3 - Features
What Can I Do with My MultiModemZDX? ........................................21
Features ..............................................................................................22
Required Equipment ...........................................................................23
Computer.....................................................................................23
Serial Cable.................................................................................23
iii

Telephone Line............................................................................23
Communications Software..........................................................24
Connections ........................................................................................24
Connecting to the Computer (“RS232”) .....................................25
Connecting to the Telephone Line (“LINE”) ...............................25
Connecting a Telephone Set (“PHONE”) ...................................25
Connecting to Power (“POWER”) ..............................................26
Surge Protectors and Lightning..................................................26
Front Panel..........................................................................................27
Chapter 4 - AT Commands, S-Registers and Result
Codes
AT Commands.....................................................................................29
S-Registers..........................................................................................48
Result Codes.......................................................................................51
Chapter 5 - Troubleshooting
Introduction..........................................................................................52
None of the LEDs Light When the Modem Is On......................53
The Modem Does Not Respond to Commands ........................53
The Modem Dials But Cannot Make a Connection ...................56
The Modem Disconnects While Online......................................57
The Modem Cannot Connect When Answering ........................58
File Transfer Is Slower Than It Should Be.................................58
I Am Losing Data ........................................................................59
I Am Getting Garbage Characters on the Monitor.....................60
My Fax and Communications Software Won’t Run at the
Same Time .................................................................................60
Appendix A - Regulatory Information
Single-User Software License Agreement .........................................61
FCC Regulations for Telephone Line Interconnection.......................64
Canadian Limitations Notice...............................................................67
Compliance with BABT Requirements ...............................................68
Modem CE Mark EMC and Safety Compliance ................................71
iv

Appendix B - Technical Specifications
Appendix C - Service, Warranty and Tech Support
Limited Warranty .................................................................................76
On-line Warranty Registration ............................................................77
Service.................................................................................................77
Tech Support .......................................................................................77
The Multi-Tech BBS ............................................................................78
Logging on to the Multi-Tech BBS .............................................78
Downloading a File .....................................................................78
Reading a Message ....................................................................80
Leaving a Message.....................................................................80
Bulletins.......................................................................................80
About CompuServe.............................................................................80
About the Internet ...............................................................................81
About the Multi-Tech Fax-Back Service .............................................81
Multi-Tech Systems, Inc. Reader Response Form ............................82
v

6
MT1932ZDX Quick Reference Guide
Chapter 1 - Introduction
Congratulations
Congratulations on your purchase of the MT1932ZDX fax modem, one of
the finest fax modems available today from one of America’s oldest and
most respected modem manufacturers. The MT1932ZDX complies with
the international V.32terbo standard for a top speed of 19,200 bits per
second (bps). It is downward compatible with all previous standards,
including V.32bis (14,400 bps), V.32 (9600 bps), V.22bis (2400 bps), and
V.22 (1200 bps). It is a full-duplex intelligent modem with V.42 error
correction, V.42bis data compression, and V.17 (14,400 bps), Class 2,
Group 3 fax capabilities.
This reference guide is for the MT1932ZDX (standard), MT1932ZDX-Mac
(Macintosh),MT1932ZDXK(UK),andMT1932ZDXI(international)versions
of the modem. Except where specifically noted, references to the
MT1932ZDX should be understood to apply to all versions, whereas
references to the ZDX, ZDX-Mac, ZDXK, and ZDXI refer to specific
versions.
In addition to this Quick Reference Guide , which you received with your
modem, a complete Owner’s Manual is available for the MultiModemZDX
seriesofmodems.The Owner’sManual providesmoredetailedinformation
on the operation of your modem, including full descriptions of all AT
commands. It also provides a glossary of terms, and chapters on modem
basics, configuring, and testing. To order it, please see the Reader
Response Form at the end of this guide.
The complete Owner’s Manual is also available as a free Windows Help
file. You will find instructions for downloading it from the Multi-Tech BBS
on pages 17-20 of this guide. With the Windows Help version on your
computer, help is never more than a few clicks away.

7
Chapter 1 - Introduction
What Is in My Modem Package?
YourMT1932ZDXpackagehasseveralcomponents.Makesureyouhave
them all before trying to operate your modem. Your package should
include:
• One MT1932ZDX data/fax modem
• One DC power supply
• One set of four plastic feet
• Two sets of Velcro fasteners
• One telephone cable
• This Quick Reference Guide
• Communications (datcomm) software
• A brochure with a warranty registration card
If any of these items are missing, please contact Multi-Tech Systems or
yourdealer/distributor(seeAppendixCforinformationoncontactingMulti-
Tech via telephone, fax, bulletin board service, CompuServe, and the
Internet).

8
MT1932ZDX Quick Reference Guide
Chapter 2 - Quick Start
Introduction
Weknow you’reeager togetyour Multi-TechMultiModemZDX fax modem
up and running, so we’ll skip the features for now, and show you step-by-
step how to set it up, check it out, and make your first calls.
What You’ll Need
Before starting, please make sure you have everything you need:
We supply
• The MT1932ZDX data/fax modem
• A DC power supply module
• One set of four plastic feet
• Two sets of Velcro fasteners
• One 14-foot telephone cable
• Communications (datacomm) software
• This Quick Reference Guide
• A brochure with a warranty registration card
You supply
• A computer with an unused serial port
• A shielded RS-232 serial cable with a male DB-25 connector on
oneendandaconnectortomatchyourcomputer’sserialporton
the other end
• A nearby AC power outlet
• A nearby telephone line jack
If you are unfamiliar with computers, please see Chapter 3, “Features,” for
more information on the required equipment before you proceed.

9
Chapter 2 - Quick Start
Safety Warnings
• Never install telephone wiring during a lightning storm.
• Never install a telephone jack in a wet location unless the jack
is specifically designed for wet locations.
• Nevertouchuninsulatedtelephonewiresorterminalsunlessthe
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an
electrical storm; there may be a remote risk of electrical shock
from lightning.
• Do not use a telephone in the vicinity of a gas leak.
Step 1: Assemble the Modem
The only assembly required is to mount the feet on the bottom of the
modem.Simplypeelthefourself-adhesiveplasticfeetoffthebackingstrip
andpressthemintotherecessesonthebottomofthemodem.Alternately,
or additionally, you can use the included self-adhesive Velcro patches to
mount the modem to a vertical surface or to keep it from being dislodged
onahorizontal surface. If you use the Velcro patches, we recommend that
youmountthemwheretheywillnotobscurethelabelsonthebottomofthe
modem.
Figure 2-1. Mounting the feet.

10
MT1932ZDX Quick Reference Guide
Step 2: Connect the Modem to Your System
Placing the MT1932ZDX in a convenient location, connect it to your
computer’s serial port, to the telephone line, to AC power, and, optionally,
to your telephone (the ZDXK and ZDXI models do not have a telephone
jack).
✳#
Figure 2-2. ZDX connections.