Multitech MultiModem ISI ISI3334/4 User manual

Models ISI3334/4
ISI3334/8
Intelligent Serial Interface Card
with
Integrated Data/Fax Modems
Quick Start uide

Quick Start Guide
82085401 Revision B  8/25/00
ISI3334-4/8
This publication ma not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
S stems, Inc. All rights reserved.
Cop right © 2000, b Multi-Tech S stems, Inc.
Multi-Tech S stems, Inc. makes no representations or warranties with respect to the contents hereof and specificall
disclaims an implied warranties of merchantabilit or fitness for an particular purpose. Furthermore, Multi-Tech
S stems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech S stems, Inc. to notif an person or organization of such revisions or changes.
Revision Description
A Manual released at Revision A, 7/15/98.
B Revised for universal ISI drivers, Rev B. 8/25/00.
Trademarks of Multi-Tech S stems, Inc.:MultiModem, MultiModemISI, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
AT&T is a trademark of American Telephone and Telegraph Co.
UNIX: X/Open Co. Ltd.
MS-DOS: Microsoft Corporation
SCO: The Santa Cruz Operation, Inc.
Pentium: Intel Corporation
PC-DOS: International Business Machines Corporation
Novell, NetWare, NetWare Connect and UNIXWare: Novell Corporation
Xenix:Xerox Corporation
All brand and product names mentioned in this publication are trademarks or registered trademarks of their respective
companies.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
U. S. FAX [phone]
Technical Support [phone]
Internet Address: http://www.multitech.com

iii
Contents
Chapter 1 - Introduction and Description ...................................................... 5
Introduction .............................................................................................................................................................. 6
Modem Features ...................................................................................................................................................... 6
Fax Features ........................................................................................................................................................... 6
Product Description ................................................................................................................................................. 6
How to Use This Manual .......................................................................................................................................... 7
Chapter 2 - Installation ...................................................................................... 9
Safet Warnings .................................................................................................................................................... 10
Hardware Installation Summar ............................................................................................................................ 10
Determining Current S stem Settings .................................................................................................................... 10
Hardware Installation Procedure ............................................................................................................................. 10
Software/Driver Installation ..................................................................................................................................... 12
Introduction .................................................................................................................................................. 12
WINDOWS 2000
Installing ISI3334 Software for Windows 2000 .............................................................................................. 12
Recommended Base I/O Address and IRQ Values ....................................................................................... 12
Installing Modems to COM Ports in Windows 2000 ..................................................................................... 15
ISI3334 for Windows 2000: Installing ISI Management Software (server OSs onl ) ....................................... 16
Remove ISI3334 Driver (Windows 2000) ....................................................................................................... 16
WINDOWS NT
ISI3334 Software Installation Procedure for Windows NT 3.51/4.0 ................................................................ 16
Recommended Base I/O Address and IRQ Values ....................................................................................... 16
Installing ISI3334 Modems to COM Ports in Windows NT ............................................................................18
Removing ISI3334 Card and Driver in Windows NT 3.51/4.0 .........................................................................20
WINDOWS 95/98
ISI3334 Software Installation Procedure for Windows 95/98 ......................................................................... 20
Recommended Base I/O Address and IRQ Values ....................................................................................... 20
Installing ISI3334 Modems to COM Ports in Windows 95 /98 ...................................................................... 23
Removing the ISI3334 Driver (Windows 95/98) .............................................................................................. 26
NOVELL NETWARE
NetWare Driver Installation ........................................................................................................................... 27
Configuring Ports for NetWare Connect ........................................................................................................ 27
Removing the Driver (Novell) ......................................................................................................................... 27
SCO Open Server 5
SCO Open Server 5 Driver Installation .......................................................................................................... 28
To install from CD-ROM: ............................................................................................................................... 28
To format a flopp disk for SCO5: ................................................................................................................. 28
To untar the driver file and cop files onto flopp disk: .................................................................................. 28
To install driver from flopp disk .................................................................................................................... 29
MultiTech Installation Script ......................................................................................................................... 30
Activating Ports in SCO Open Server 5 ........................................................................................................ 31
Multi_Setup Utilit ........................................................................................................................................ 32
Multi_View Utilit Installation ....................................................................................................................... 33
Description File Format ................................................................................................................................ 34
Hot Ke Entries............................................................................................................................................ 34
Terminal Escape Sequences ........................................................................................................................ 34
Timing Specification ..................................................................................................................................... 35
Administration Utilit .................................................................................................................................... 36
Removing the Driver (SCO Open Server 5) .................................................................................................... 36

iv
LINUX
Linux Driver for ISI3334 Server Cards ........................................................................................................... 37
LINUX: Pre-Installation Issues ...................................................................................................................... 37
LINUX: Cop ing the driver from the media .................................................................................................... 37
LINUX: Cop ing and untarring the driver from CD-ROM ................................................................................. 37
LINUX: Cop ing and untarring the driver from a flopp ................................................................................... 37
Steps for cop ing the driver from a flopp : .................................................................................................... 37
LINUX: Driver installation and loading ........................................................................................................... 38
LINUX: Setting the baud rate ........................................................................................................................ 38
LINUX: Verif ing the ports ............................................................................................................................. 38
LINUX: TTY Devices Created b the Drivers: ................................................................................................ 38
LINUX -- Dial-in configuration: ....................................................................................................................... 39
LINUX -- PPP setup: ..................................................................................................................................... 40
Removing the ISI Driver (Linux) ..................................................................................................................... 40
Chapter 3 - Service, Warranty & ech Support ........................................... 41
Introduction ............................................................................................................................................................ 42
Multi-Tech Warrant & Repair Policies ................................................................................................................... 42
Addendum for North American Products ................................................................................................................ 42
Addendum for International Products ..................................................................................................................... 43
Recording MultiModemISI Information .................................................................................................................... 43
Out of Warrant Repair Cost Charts ...................................................................................................................... 43
Index ................................................................................................................. 45

Chapter 1 - Introduction and Description

ISI3334-4/8 Quick Start Guide
6
Introduction
Welcome to the world of data communications. You have acquired one of the finest Intelligent Serial Interface cards
available toda , the MultiModemISI. The MultiModemISI integrates ISI mutiport and Enhanced V.34 modem
technolog on a single board. It is a "full sized" add-on card which supports a high-speed interface up to 115.2K
bps per port. This card has multiple on-board Enhanced V.34 (33.6K bps) data/V.17 (14.4K bps) fax modems
providing high speed buffering for multiple serial ports.
This User Guide contains product information specific to the modem aspect of this card (e.g., AT Commands and
S-Registers), as well as hardware and driver installation procedures. Driver and hardware installation is also covered
in the MultiModem ISI Quick Start Guide included in our shipping package.
Modem Features
Your MultiModemISI meets the proposed Enhanced V.34 ITU standard for data signalling rates as high as 33.6/
31.2K bps full-duplex mode, and supports and is compatible with those features, including EIA extended
Automode, adaptive line probing, automatic s mbol rate and carrier frequenc during start-up, and retrain and rate
renegotiation (in 2400 bps increments).
Your MultiModemISI features CCITT V.42 error correction and V.42bis data compression, providing 100% error-free
data transmission. V.42 error correction incorporates MNP Classes 3 and 4, and LAP-M. You ma select V.42bis
data compression for 4-1 throughput, or MNP Class 5 for 2-1 throughput.
Your MultiModemISI offers interactive automatic dialing, as well as Command Mode option configuration. You ma
store up to ten command line/telephone numbers, of up to 60 characters each, in the MultiModemISIs nonvolatile
memor .
The MultiModemISI pulse or tone dials, and recognizes dial tones and bus signals for reliable call-progress
detection. The MultiModemISI can detect AT&T calling card tones. It is FCC-Registered for connection to telephone
networks without an Data Access Arrangements (DAAs).
Your MultiModemISI also features Remote Configuration which permits ou to assist users at remote sites, saving
ou the time and trouble of site visits and preventing misinterpretation of configuration instructions.
Fax Features
Your MultiModemISI meets the CCITT V.17 standard for sending and receiving faxes. When linked to a compatible
fax machine or modem, it can transmit faxes at 14.4 K bps. It also meets the CCITTs Group 3 Designation for
sending and receiving faxes at 9600 bps; and Group 2 Designation for sending and receiving faxes at 4800 bps. The
MultiModemISI is also downward-compatible to speeds as low as 300 bps, so it can send and receive faxes with
virtuall an fax machine in the world.
Product Description
The MultiModemISI is ideall suited to use in PC networks environments because it provides an integrated
hardware solution for remote access for both Windows 95/98, Windows NT, Windows 2000 and Novell-based
LANs. In particular, to ensure smooth Novell network integration, the MultiModemISI ships with NetWare Loadable
Module for NetWare ConnectTM communication servers that enable it to support state-of-the-art features such as
remote dialing and modem pooling. And, the MultiModemISI easil integrates into the Windows 95/98, Windows NT
and WIndows 2000 platforms since it full supports Microsoft's Remote Access Server software. This allows it to
operate with popular network protocols such as TCP/IP and NetBIOS. Also, the MultiModemISI ships with drivers
for SCO Open Server 5®.
The MultiModemISI includes an Intel 16 MHz 80186 proccesor and 256K of RAM that work d namicall to allocate
resources to the most active modems.
Simple to install, the MultiModemISI can be used to add multiport, Enhanced V.34 modem communications to a
network host or server as easil as plugging in an expansion card, running the driver software, and connecting the
phone lines.

Chapter 1 - Introduction and Description
7
Network managers have the option of starting with the basic four modem configuration (model #ISI334/4), and then
adding four more modems at a later date without having to use another PC expansion slot.
This is accomplished b pairing one MultiModemISI with an auxiliar module (model #ISI3334/EC) interfacing both
with on-board connectors.
Some MultiModemISI on-board components include one jumper block for activating the number of ports in
increments of 4 or 8. One bank of 8 DIP-Switches for I/O address selection and one IRQ jumper block, that control
both the MultiModemISI and auxiliar module I/O addressing and IRQ values.
When installing a single MultiModemISI in our PC, the installation scripts create 8 devices. The first 4 devices are
active, however, the 4 devices on the auxiliar module are not active until connected to the MultiModemISI.
How to Use his Manual
This manual is divided into four chapters and six appendices. The information contained in each chapter and
appendix is as follows:
Chapter 1 Introduction and Description
Chapter 1 begins with a short product introduction and description; followed b a guide (which ou are now reading)
to the use of this manual.
Chapter 2 Hardware and Driver Installation
This chapter will guide ou through the installation of our MultiModem ISI card(s). This includes installation of our
card and the loading of a driver that is specific to our operating s stem. In addition this chapter also gives
descriptions of the Multi-Tech installation script and Multi_View Utilit .
Chapter 3 "AT" Commands and S Registers
This chapter focuses on the use of AT Commands and S-Registers. Chapter 3 provides basic steps for originating
and answering calls and a summar of commands that enable the user to establish, read, and modif parameters
in addition to dialing. Information on Remote Configuration commands is also provided in this chapter.
Chapter 4 Service, Warranty & Technical Support/BBS
Chapter 4 provides instructions for getting the MultiModemISI serviced at the factor and warrant information.
Includes instructions for accessing technical support via the Internet.
Appendices
Appendix A - Technical Specifications
Appendix B - ISI Testing Utilities
Appendix C - Tone Dial Frequencies
Appendix D - Regulator Information
Appendix E - I/O Addressing
Appendix F - Auxiliar Module (ISI3334/EC) Installation

ISI3334-4/8 Quick Start Guide
8

Chapter 2 - Installation

ISI3334-4/8 Quick Start Guide
10
Safety Warnings
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specificall designed for wet locations.
3. This product is to be used with UL and CUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
5. Use caution when installing or modif ing telephone lines.
6. Avoid using a telephone (other than a cordless t pe) during an electrical storm. There ma be a remote risk of
electrical shock from lightning.
7. Do not use the telephone to report a gas leak in the vicinit of the leak.
Hardware Installation Summary
This section provides ou with procedures for installing the MultiModemISI card(s) in our ISA or EISA bus personal
computer (or compatible with 16 bit ISA slot).
Hardware installation involves:
1) Opening our PC.
2) Setting card configuration (determining I/O address DIP-Switch setting and IRQ jumper setting).
3) Installing the card into the PC.
Determining Current System Settings
When ou install a device into our computer, the processor must have a means of routing information to and from
the device and the device must have a means of gaining the processor's attention. These are called Input/Output (I/
O) addresses and Interrupt Requests (IRQs), respectivel . The MultiModemISI card requires 16 I/O addresses and
one IRQ value which are not used b an other device in our s stem. When selecting a unique base I/O address,
be sure that the next address is also unused. You can install up to four MultiModemISI cards into our s stem.
Each card is shipped with its IRQ set at level 10 and a base I/O address of 210 hex. Check our s stems device
settings to see if these values can be used. If the defaults are alread in use, select a unique IRQ and I/O address
and record those values for the hardware and software installation sections that follow. For more information on I/O
addressing, see Appendix E.
Note If ou choose IRQ 3 or 4, ou ma have to disable a COM device from our BIOS setup. Also, most 386 or
higher compatible computers will not be able to assign IRQ2 to the MultiModemISI card because IRQ2 is used for
slave interrupt control.
Hardware Installation Procedure
Perform the following procedures to install the MultiModemISI card(s) into our PC-ISA bus computer. Installation
procedures include setting the I/O address switch block and the IRQ jumper. If ou have selected the default values
of: I/O Address 210 Hex and IRQ 10, certain steps ma be unecessar . However, if ou are installing multiple
cards, step 4a of the following procedure describes how to configure our card(s).