Multitech MT5634ZPX-PCI User manual

Model MT5634ZPX-PCI
Internal Data/Fax/Voice Modem
User Guide

User Guide
MT5634ZPX-PCI
S0000056
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.All rights reserved.
Copyright © 2000 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions:
Revision Description
AManual released.
(12/15/98)
BManual revised to include Windows NT, Windows
(3/28/00) 2000, Linux, Unix, Firmware update and Global Wizard information.
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem, MultiModemII,
MultiModem, MultiModemZPX, Multi-Tech, and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark ofApple Computer Inc.
Pentium: Intel Corporation.
AdobeAcrobat Reader is a trademark ofAdobe Systems, Incorporated.
AT&T is a trademark of American Telephone and Telegraph Co.
Windows 95, 98, NT and 2000 are registered trademarks of Microsoft.
SCO Open Server is a registered trademark of Santa Cruz Operation, Inc.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
U. S. FAX [phone]
Technical Support [phone]
InternetAddress: http://www.multitech.com

iii
Contents
Chapter 1 - Introduction and Description
Introduction ................................................................................................................................................ 6
Product Description.................................................................................................................................... 6
Peripheral Component Interconnect (PCI) ................................................................................................. 6
Manual Organization .................................................................................................................................. 7
Features ..................................................................................................................................................... 8
Technical Specifications ............................................................................................................................. 9
Chapter 2 - Hardware Installation
Installation Overview ................................................................................................................................ 13
Unpacking your MultiModemZPX-PCI...................................................................................................... 13
Safety Warnings ....................................................................................................................................... 14
Installing the MultiModemZPX-PCI .......................................................................................................... 14
Connecting your modem .......................................................................................................................... 15
Chapter 3 - Software Installation
Installing Drivers....................................................................................................................................... 18
Windows 95 ....................................................................................................................................... 18
Windows 98 ....................................................................................................................................... 19
Windows NT ...................................................................................................................................... 22
Windows 2000 ................................................................................................................................... 27
Linux .................................................................................................................................................. 30
SCO OpenServer............................................................................................................................... 31
Initial Setup & Country Selection.............................................................................................................. 32
Chapter 4 - Using your Modem
Introduction .............................................................................................................................................. 34
Operating Your MultiModemZPX-PCI ................................................................................................34
Communication Software Configuration ............................................................................................34
Configuring Windows Dial-Up Networking ............................................................................................... 37
Windows 95/98 Dial-Up Networking .................................................................................................. 37
Windows NT Dial-Up Networking....................................................................................................... 41
Windows 2000 Dial-Up Networking ................................................................................................... 44
Testing Your Modem................................................................................................................................. 48
Testing Data Functions ...................................................................................................................... 48
Testing Fax Functions........................................................................................................................ 48
MultiModemZPX-PCI’s Answering Machine Test ............................................................................... 49
Remote Configuration .............................................................................................................................. 50
Basic Procedure ................................................................................................................................ 50
Setup ................................................................................................................................................. 50
Chapter 5 - AT Commands,
S-Registers, and Result Codes
Introduction .............................................................................................................................................. 53
AT Commands.......................................................................................................................................... 56
Fax Commands ................................................................................................................................. 66
S-Registers .............................................................................................................................................. 67
Result Codes............................................................................................................................................ 72

Chapter 6 - Troubleshooting
Introduction to Troubleshooting ................................................................................................................ 75
Initial Checklist................................................................................................................................... 75
Common Problems ............................................................................................................................ 75
Chapter 7 - Warranty, Service, and Technical Support
Introduction .............................................................................................................................................. 81
Limited Warranty................................................................................................................................ 81
Online Warranty Registration............................................................................................................. 81
Technical Support..................................................................................................................................... 81
Service ..................................................................................................................................................... 82
Ordering Accessories ............................................................................................................................... 83
About the Internet..................................................................................................................................... 83
Appendix .................................................................................................................................................. 84
AppendixA: Regulatory Compliance........................................................................................................ 85
FCC Part 68 TelecomAnalog/Modem................................................................................................85
Fax Branding Statement .................................................................................................................... 86
Canadian Limitations Notice .............................................................................................................. 86
Class B Statement ............................................................................................................................. 87
European Low Voltage Directive........................................................................................................ 87
ProtectionAgainst Contact with TNV Circuit (Internal PC Cards)...................................................... 88
EMC, Safety and Terminal Directive Compliance .............................................................................. 88
European Directives User Guide Statement ...................................................................................... 88
New Zealand Modem Warning Notice ............................................................................................... 88
International Modem Restrictions ...................................................................................................... 89
Appendix B: Updating Your Modem’s Firmware....................................................................................... 90
Appendix C: Global Wizard Configuration Utility ...................................................................................... 94
Appendix D:ASCII Conversion Chart....................................................................................................... 97
Glossary ........................................................................................................98
Index............................................................................................................108
iv

Chapter 1 - Introduction and Description

User Guide
6MT5634ZPX-PCI
Introduction
Congratulations on your purchase of one of the finest internal data/fax/voice modems
available today - the MultiModemZPX™from Multi-Tech Systems.
Product Description
One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX-PCI is designed for
global applications with approvals in more than 22 countries. This means one modem
can ship around the world. The global modem is ideal for businesses with global
operations that want to standardize on one modem and are looking to simplify the
ordering process. Go to www.multitech.com/ to see a complete list of all the countries
for which this modem has approvals.
The MultiModemZPX-PCI is an internal, half-length, fax modem card that can be
plugged into any PCI slot. Your MultiModemZPX-PCI incorporates
V.90/K56flex
TM
modem technology, which enables Internet connections at data rates up to 56 Kbps
over standard telephone lines. V.90/K56flex technology is able to propel data
downstream from the Internet to your computer at speeds of up to 56 Kbps because
data is digitally encoded instead of modulated. Upstream transmission, mostly
keystroke and mouse commands from your computer to the central site, continues to
flow at the conventional data rate of 33.6 Kbps.
Note: Though this modem is capable of 56 Kbps download performance, line impairments,
public telephone infrastructure, and other external technological factors currently prevent
maximum 56 Kbps connections.
Your MultiModemZPX-PCI offers interactive automatic dialing, as well as command
mode option configuration. You can store two command line/telephone numbers, of up
to 40 characters each, in the modem’s nonvolatile memory. The modem pulse or tone
dials and recognizes dial tones and busy signals for reliable call-progress detection. The
modem can detectAT&T calling card tones. It is FCC-Registered for connection to
telephone networks without any DataAccess Arrangements (DAAs).
The MultiModemZPX-PCI is a full-featured internal data/fax/voice modem designed for
Pentium computers in Windows Plug and PlayTM environments.
Peripheral Component Interconnect (PCI)
First developed by companies such as IntelTM,AT&TTM and Digital Equipment
CorporationTM, the Peripheral Component Interconnect (PCI) bus used by your
MT5634ZPX-PCI provides high performance and is easy to use. Because PCI devices
contain registers with the device information required for configuration, full auto
configuration of PCI Local Bus add-in boards and components is supported.
Performance factors include a bus data path of 64 bits, clock speeds of 66 MHz, and
bandwidth of 264 Mbs.

1 Introduction and Description
MT5634ZPX-PCI 7
Manual Organization
This User Guide will help you to install, configure, use, and troubleshoot your modem.
The manual is divided into seven chapters and four appendices:
Chapter 1: Introduction and Description. This chapter Introduces the MT5634ZPX-
PCI, briefly describing features and technical specifications.
Chapter 2: Hardware Installation. Chapter 2 contains information about unpacking your
MultiModemZPX-PCI adapter. It also provides information on safety warnings and
describes how to install the modem in your computer and connect it to a telephone,
telephone line, microphone, and speaker.
Chapter 3: Software Installation. Chapter 3 describes how to install the modem’s
drivers under various operating systems. This chapter also describes the process for
configuring your modem’s initial setup for operation within your country.
Chapter 4: Using your Modem. In this chapter, instructions are provided for configuring
your communications software and Windows Dial-up Networking. The chapter also
describes several tests which can assist you in confirming that your modem is installed
properly. The tests, which include step-by-step instructions for various modem-related
tasks, also serve as mini-tutorials for those new to online communications concepts.
Chapter 5: AT Commands, S-Registers and Result Codes. Chapter 5 contains
descriptions of theAT commands that control your modem, S-registers that affect how
the commands work, and Result Codes that provide you with operational feedback.
Chapter 6: Troubleshooting. The troubleshooting chapter describes common problems
you may have with your modem and how to solve them.
Chapter 7: Warranty, Service and Technical Support. This chapter provides
information on the terms of your warranty and describes how to get help with your
modem from Multi-Tech Systems Technical Support group.
Appendices
AppendixA: Regulatory Compliance
Appendix B: Updating Your Modem’s Firmware
Appendix C: Global Wizard Configuration Utility
Appendix D:ASCII Conversion Chart

User Guide
8MT5634ZPX-PCI
Features
•Compliance with major ITU-T, TIA, and EIAinternational standards to ensure
compatibility with other modems
•Distinguishes data, fax, and voice calls
•Easy Windows Plug and Play (PnP)
•Compliance with the V.80 standard, allowing video conferencing over analog
telephone lines with any H.324 video phone system
Data
•Supports V.90/K56flexTM for data transmission speeds up to
56 Kbps while maintaining compatibility with lower-speed modems
Note: The V.9 /K56flex standard asymmetrically transfers dataclient downloads at speeds up to
56 Kbps; client uploads at speeds up to 33.6 Kbps
•Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6
Kbps while also maintaining compatibility with lower-speed modems
•Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,
16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps
•Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster
speeds as conditions improve (line quality monitoring)
•ITU V.42 LAP-M and MNP Class 3 and 4 error correction
•ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
•H.324 compliant (videophone ready)
•Automatic disabling of compression when transferring already compressed files
•Autodial, redial, pulse (rotary), and touch-tone dial
•Dial tone and busy signal detection for reliable call-progress detection
•Distinctive ring support to route voice, data, or fax calls on a single phone line
•Plug and Play ( PnP ) support
•FlashROM upgradable (customer upgradable in a Windows environment)
•Compatibility with the standardAT command set used by most communication
programs
•Stores up to two telephone numbers
Fax
•Supports V.17, Group 3 fax communication standards, allowing it to communicate
with other fax modems as well as with fax machines
•Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable
and encrypted faxes with other Windows computers
•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,
4800 bps, 2400 bps, or 300 bps
Voice
•Full duplex speakerphone support with adjustable speaker volume control; can
record and play back answering machine messages using optional microphone and
speaker
•Remote/local telephone answering machine (TAM) capabilities include voice mail
control, record/playback, and call screening
•Supports the TIA/EIAIS-101AT+V voice command set

1 Introduction and Description
MT5634ZPX-PCI 9
Technical Specifications
Trade Name MultiModemZPX
Model Number MT5634ZPX-PCI
Client-to-Server
Data Rates V.90/K56flex* speeds when accessing an ISP-type V.90/
K56flex server (actual speed depend on server capabilities
and line conditions)
Client-to-Client
Data Rates Enhanced V.34 speeds to 33,600 plus 31,200, 28,800,
26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000,
9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Rates 14,400, 12,000, 9600, 7200, 4800, 2400, and 300 bps
Data Format Serial, binary, asynchronous
Data Compatibility V.90/K56flex, ITU V.34 extended, V.34, ITU V.32bis, V.32,
V.22bis, V.21, V.22, V.23; Bell 212 and 103; ITU V.42,
V.42bis
Fax Compatibility ITU Group 3, T.4, T.30, V.21, V.27ter, V.29, V.17, and TIA/EIA
578 Class 1, Class 2
Voice Compatibility TIA/EIAIS-101, H.324 (V.8, V.25ter), V.80
Voice Mode Sampling Up to 44.100 kHz (down-sampled to 11.025 kHz)
Error Correction ITU V.42 (LAP-M and MNP Classes 2–4)
Data Compression ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression)
Speed Detection Automatic speed detection and switching between available
speeds
*Although V.9 /K56flex technology is capable of downloads of up to 56 Kbps, FCC regulations
currently restrict ISP modems to downloads of 53 Kbps
Fallback In adverse line conditions, the modem falls back from its
current operating speed to the next reliable slower speed in
2400 bps decrements (V.34 mode). If conditions improve, the
modem falls forward to the fastest reliable speed in 2400 bps
increments. In V.90/K56flex mode, modem falls back and
falls forward in increments of 2000 bps
Modes of Operation Full-duplex operation over dial-up lines, automatic dialing,
automatic or manual answer
Flow Control Software (XON/XOFF), hardware (RTS/CTS)
Intelligent Features FullyAT command compatible, autodial, redial, pulse or tone
dial, dial pauses, call status display, auto-parity and data rate
selection, keyboard-controlled modem options, and
nonvolatile memory and on-screen displays for modem
parameters
Command Buffer 40 characters

User Guide
10 MT5634ZPX-PCI
Data Modulations FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800,
and 9600 bps (non-trellis), QAM with trellis-coded
modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200,
21,600, 24,000,26,400, 28,800, 31,200, 33,600 and 56,000
bps
Fax Modulations V.21 CH2: FSK at 300 bps
V.27ter: DPSK at 4800 and 2400 bps
V.29: QAM at 9600 and 7200 bps
V.17: TCM at 14400, 12000, 9600, and 7200 bps
Carrier Frequencies: 1600, 1646, 1680, 1800, 1829, 1867,
V.34/V.90/K56flex 1920, 1959, 2000 Hz
Carrier Frequencies: 1800 Hz
V.32terbo/V.32bis/V.32
Carrier Frequencies: Transmit Originate: 1200 Hz
ITU-T V.22bis/V.22 or TransmitAnswer: 2400 Hz
Bell 212A Standard Receive Originate: 2400 Hz
(2400 & 1200 bps) ReceiveAnswer: 1200 Hz
Carrier Frequencies: Transmit Originate: 1270 Hz mark
Bell 103 1070 Hz space
(300 bps) TransmitAnswer: 2225 Hz mark
2025 Hz space
Receive Originate: 2225 Hz mark
2025 Hz space
ReceiveAnswer: 1270 Hz mark
1070 Hz space
Fax Carrier Frequencies V.21 CH2 (half duplex):
1650 Hz mark, 1850 Hz space for Transmit Originate
1650 Hz mark, 1850 Hz space for Transmit Answer
V.27ter: 1800 Hz Originate/Answer
V.29 QAM: 1700 Hz Originate/Answer
V.17 TCM: 1800 Hz Originate/Answer
Diagnostics Power-on self-test (POST) and local analog loop
Transmit Level -10dB
Frequency Stability ±0.01%
Receiver Sensitivity -43 dB under worst-case conditions
AGC Dynamic Range 43 dB
Serial Interface ITU-T V.24/V.28
Bus Type PCI Local Bus Rev.2.1
Connectors Two RJ-11 phone jacks and two plugs for microphone, and
speakers
Cables One RJ-11 phone cable
Environmental Temperature range 0°to 50°C (32°to 120°F), humidity
range 20–90% (non-condensing)
Power Requirements 150 mA @ 5 VDC; 5 mA @ ±12 VDC