Multitech MultiModem MT5634ZPX-V.92-ISA User manual

MultiModem®ZPX
MT5634ZPX-V.92-ISA
Internal ISAData / Fax Modem
User Guide

MultiModemZPX User Guide
MT5634ZPX-V.92-ISA
P/N S000372C Revision C
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Copyright © 2007 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
A 04/01/05 Manual released.
B 06/29/06 Manual revised to remove information about TNV Circuit protection
C 01/26/07 Corrected .inf reference.
Trademarks
MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,
Inc. Microsoft, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, and XP are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other coun-
tries. All other brand and product names mentioned in this publication are trademarks or registered
trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356;
5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;
5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;
5,355,365; 5,309,562; 5,301,274. Other patents pending.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
U.S.A
Telephone [phone] or [phone]
Fax [phone]
Technical Support [phone]
Internet http://www.multitech.com

ContentsMultiModemZPX User Guide
iii
Contents
Chapter 1 - Introduction .......................................................................................................... 5
Product Description ........................................................................................................................... 5
General features ............................................................................................................................... 6
Manual Organization ......................................................................................................................... 7
Technical Specifications .................................................................................................................... 8
Chapter 2 - Installation .......................................................................................................... 10
What You Will Need ........................................................................................................................ 10
Safety Warnings .............................................................................................................................. 10
Step 1 - Determine System Resources ........................................................................................... 11
Step 2 - Configure Jumpers ............................................................................................................ 14
Step 3 - Install the Modem into Your Computer ............................................................................... 14
Step 4 - Run Add Hardware Wizard ................................................................................................15
Step 5 - Run Add Modem Wizard .................................................................................................... 16
Step 6 - Query Modem .................................................................................................................... 16
Step 7 - Connect Your Modem to the Telephone Line ..................................................................... 17
Step 8: Configure the Modem for Your Country .............................................................................. 18
AT Commands ................................................................................................................................ 18
Data Communications Software ...................................................................................................... 18
Chapter 3 - Using Your Modem ............................................................................................ 19
Operating Your MultiModemZPX..................................................................................................... 19
Testing Your Modem ....................................................................................................................... 19
Testing Data Functions ................................................................................................................... 19
Testing Fax Functions ..................................................................................................................... 19
Remote Configuration ..................................................................................................................... 20
Basic Procedure .............................................................................................................................. 20
Setup .............................................................................................................................................. 21
Chapter 4 - AT Commands .................................................................................................... 22
Fax Commands ............................................................................................................................... 22
Chapter 5 - Troubleshooting ................................................................................................. 23
Initial Checklist ................................................................................................................................ 23
Common Problems ......................................................................................................................... 23
Chapter 6 - Warranty, Service, and Tech Support .............................................................. 27
Online Warranty Registration .......................................................................................................... 28
Service ............................................................................................................................................ 29
Replacement Parts.......................................................................................................................... 30
Technical Support ........................................................................................................................... 30
Internet Sites ................................................................................................................................... 30
Appendix A - Regulatory Compliance .................................................................................. 31
FCC Part 68 Telecom ..................................................................................................................... 31
FCC Part 15 .................................................................................................................................... 32
Fax Branding Statement.................................................................................................................. 32

ContentsMultiModemZPX User Guide
iv
Canadian Limitations Notice ............................................................................................................ 32
Industry Canada .............................................................................................................................. 33
EMC, Safety, and R&TTE Directive Compliance ............................................................................. 33
International Modem Restrictions .................................................................................................... 33
New Zealand Telecom Warning Notice ........................................................................................... 33
Appendix B - Updating Your Modem’s Firmware ............................................................... 35
Introduction ..................................................................................................................................... 35
Upgrade Overview .......................................................................................................................... 35
Appendix C - ASCII Conversion Chart ................................................................................. 38
Appendix D – Waste Electrical and Electronic Equipment (WEEE) .................................. 39
Index ........................................................................................................................................ 50

1 Introduction
5
MultiModemZPX User Guide
Chapter 1 - Introduction
Congratulations on your purchase of the MultiModem®ZPX. You have acquired one of the finest internal
data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech
Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.
One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one
modem can ship around the world. The global modem is ideal for businesses with global operations that
want to standardize on one modem and are looking to simplify the ordering process. Go to
www.multitech.com/ to see a complete list of all the countries for which this modem has approvals.
Product Description
The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses,
telecommuters, and SOHO users. Its supports the new ITU-T V.92 protocol which provides quick
connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at
speeds up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions
between the MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream
transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than
once on the telephone network.
Fax Communications: The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications
at speeds up to 33.6K bps with Class 2.1 fax commands.
Features: Modem features include remote configuration. In standard mode, you can store up to four
command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory.
Other modem capabilities include AT&T calling card tone detection, pulse and tone dialing, adaptive
answer, V.42 error correction, and V.42bis and V.44 data compression.
NOTE:
*Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure, and other external technological factors currently prevent maximum 56K bps
connections.

1 Introduction
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MultiModemZPX User Guide
General features
•Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with
other modems
•Distinguishes data and fax calls
•Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with
any H.324 video phone system
Data
•Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining
compatibility with lower-speed modems
Note: The V.90/K56flex standard asymmetrically transfers data—client downloads at speeds up to 56
Kbps; client uploads at speeds up to 33.6 Kbps
•Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6 Kbps while
also maintaining compatibility with lower-speed modems
•Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K,
12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps
•Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as
conditions improve (line quality monitoring)
•ITU V.42 LAP-M and MNP Class 3 and 4 error correction
•ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
•H.324 compliant (videophone ready)
•Automatic disabling of compression when transferring already compressed files
•Autodial, redial, pulse (rotary), and touch-tone dial
•Dial tone and busy signal detection for reliable call-progress detection
•Distinctive ring support to route data or fax calls on a single phone line
•FlashROM upgradable (customer upgradable in a Windows environment)
•Compatibility with the standard AT command set used by most communication programs
•Stores up to two telephone numbers
Fax
•Supports V.17, ITU-T “Super” Group 3 fax communication standards, allowing it to communicate
with other fax modems as well as with fax machines
•Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable and encrypted
faxes with other Windows computers
•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400
bps, or 300 bps

1 Introduction
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MultiModemZPX User Guide
Manual Organization
This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is
divided into seven chapters and four appendices:
Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and
technical specifications.
Chapter 2: Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter
and safety warnings. It also describes how to determine system resources, configure the board jumpers,
run add hardware wizard, and add and query your modem. Also, how to install the modem in your
computer and connect it to a telephone line. This chapter also describes the process for configuring your
modem’s initial setup for operation within your country.
Chapter 3: Using your Modem. In this chapter, instructions are provided for configuring your
communications software and Windows Dial-up Networking. The chapter also describes several tests
which can assist you in confirming that your modem is installed properly.
Chapter 4: AT Commands, S-Registers and Result Codes. Chapter 4 refers you to separate reference
guides:
• AT commands, S-Registers, and Result Codes
• Fax Commands Class 1
• Fax Commands Class 2
Chapter 5: Troubleshooting. The troubleshooting chapter describes common problems you may have
with your modem and how to solve them.
Chapter 6: Warranty, Service and Technical Support. This chapter provides information on the terms of
your warranty and describes how to get help with your modem from Multi-Tech Systems Technical
Support group.
Appendix
Appendix A: Regulatory Compliance
Appendix B: Updating Your Modem’s Firmware
Appendix C: ASCII Conversion Chart

1 Introduction
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MultiModemZPX User Guide
Technical Specifications
Trade Name MultiModemZPX
Model Number MT5634ZPX
Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual
Data Rates speed depends on server capabilities and line conditions) *
Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed
depends
Data Rates on server capabilities and line conditions); otherwise, the same
as client-to-client data lines.
Client-to-Client 33600,31200, 28800, 26400, 24000, 21600, 19200, 16800,
14400, 12000,
Data Rates 9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
Data Format Serial, binary, asynchronous
Modem Compatibility ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.22bis,
V.22; Bell 212A and 103; ITU-T V.21; V.42, V.42bis, V.44
Fax Compatibility ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T30, V.21,
V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1,2, TR29.2
Video Compatibility ITU-T V.80 for H.34 video conferencing
Error Correction ITU-T V.42 (LAP-M or MNP 4)
Data Compression ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5
(2:1 throughput)
Speed Detection Automatic speed detection and switching between available
speeds
Speed Conversion Serial port data rates adjustable to 300; 1200; 2400; 4800; 9600;
19,200; 38,400; 57,600; 115,200 bps
Mode of Operation Fax online modes, full duplex data over dial-up
Flow Control XON/XOFF (software), RTS/CTS (hardware)
Intelligent Features Full AT command compatible, redial, repeat dial, pulse or tone
dial, dial pauses, auto answer, adaptive answer; EIA extended
automode; adaptive line probing; automatic symbol and carrier
frequency during start-up, retrain and rate renegotiation, DTMF
detection, call status display, auto-parity and data rate selections,
keyboard-controlled modem options, non-volatile memory, quick-
connect startup
*Though these modems are capable of 56K bps download performance, line impairments, public
telephone infrastructure and other external technological factors currently prevent maximum 56K
bps connections.

1 Introduction
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MultiModemZPX User Guide
Command Buffer 40 Characters
Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting
Frequency Stability ±0.01%
Receiver Sensitivity -43 dBm under worst-case conditions
AGC Dynamic Range 43 dB
Connectors One RJ-11 phone jack
Cables One modular telephone cable (USA); country-specific cord for UK
and International models; one 9-pin to 25-pin serial cable for UK
and International models; external power transformer and cord
Diagnostics Local analog loop, local digital loop, remote digital loop
Environmental Temperature range 0°–50°C (32°–120°F);
humidity range 20–90% (non-condensing)
Storage Temperature -10° to +85°C (14°- 185° F)
Dimensions 10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.8” x 1.15”)
Weight 224 g (8 oz)
Operating Systems Tested for use with Windows 95, 98, NT, and 2000, and Linux
(2.2.x kernal)
Limited Warranty 10 years

2 Installation
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MultiModemZPX User Guide
Chapter 2 - Installation
What You Will Need
Before starting, please make sure you have everything you need:
We supply
• An MT5634ZPX-V92 data/fax modem
• An RJ-11 telephone cable
• A printed Quick Start Guide
• An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and
Adobe Acrobat Reader
You supply
• A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot. For video
conferencing, we recommend a 166-MHz or faster computer.
• Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernal) operating system installed
• A CD-ROM drive
• Tools to open your computer
• A nearby telephone line jack
Safety Warnings
• Use this product only with UL- and CUL-listed computers (U.S.A.)
• To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.
• Never install telephone wiring during a lightning storm.
• Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been dis-
connected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from light-
ning.
• Do not use a telephone in the vicinity of a gas leak.
• The telephone cord is to be disconnected before accessing the inside of the equipment.