Multitech MultiModem MT5634ZBA-V.92 User manual

MultiModemZBA
Global MT5634ZBA-Series
MT5634ZBA–V.90
MT5634ZBA-V–V.90
MT5634ZBA–V.92
MT5634ZBA-V–V.92
User Guide

MultiModemZBA
Global MT5634ZBA-Series User Guide
MT5634ZBA–V.90, MT5634ZBA-V–V.90, MT5634ZBA–V.92, MT5634ZBA-V–V.92
PN S000286A, Version A
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2003, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes.
Revisions
Revision Level Date Description
A02/12/03 Initial release.
Trademarks
MultiModemZBA, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Microsoft, Windows, Windows 95, Windows NT, and Windows 2000 are registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Patents
This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589;
5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;
5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616;
5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274
Other Patents Pending
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Technical Support
Country By Email By Phone
France: [e-mail] (33) 1-64 61 09 81
India: [e-mail] 91 (124) 6340778
U.K.: [e-mail] (44) 118 959 7774
U.S. and Canada: [e-mail] [phone]
Rest of the World: [e-mail] [phone]
Internet Address: http://www.multitech.com

Table of Contents
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 3
Table of Contents
Chapter 1 - Introduction................................................................................................................................5
The Products ............................................................................................................................................5
The Features ............................................................................................................................................5
Features Table..........................................................................................................................................6
What Is in Your Modem Package.............................................................................................................7
Chapter 2 - Installation..................................................................................................................................8
Safety Warnings .......................................................................................................................................8
Step 1: Mount the Feet.............................................................................................................................8
Step 2: Change the Internal Jumpers.......................................................................................................8
Step 3: Connect the Modem to Your PC ................................................................................................10
Step 4: Install the Modem Driver ............................................................................................................12
Step 5: Configure the Modem for Your Country.....................................................................................13
Step 6: Install Data Communications Software......................................................................................14
Step 7: Modem-on-Hold .........................................................................................................................14
Chapter 3 - Operation..................................................................................................................................15
About the Front Panel.............................................................................................................................15
PhoneTools Features .............................................................................................................................16
Leased-Line Operation...........................................................................................................................16
V.92 Operation .......................................................................................................................................16
Connecting to the Internet ......................................................................................................................17
Chapter 4 - AT Commands, S-Registers, and Result Codes ..................................................................18
Chapter 5 - Remote Configuration.............................................................................................................19
Basic Procedure .....................................................................................................................................19
Setup ......................................................................................................................................................19
Chapter 6 - Callback Security.....................................................................................................................20
Changing the Setup Password...............................................................................................................20
Turning Callback Security On and Off....................................................................................................20
Setting Callback Security Message Parity..............................................................................................21
Assigning Callback Passwords and Phone Numbers ............................................................................21
Calling Procedures .................................................................................................................................22
Callback Assignments Form...................................................................................................................24
Chapter 7 - Troubleshooting ......................................................................................................................25
None of the Indicators Light....................................................................................................................25
The Modem Does Not Respond to Commands .....................................................................................25
The Modem Cannot Connect When Dialing...........................................................................................26
The Modem Disconnects While Online ..................................................................................................28
Modem Cannot Connect When Answering ............................................................................................29
File Transfer Is Slower Than It Should Be..............................................................................................29
Data Is Being Lost ..................................................................................................................................29
There Are Garbage Characters on the Monitor......................................................................................29
The Modem Doesn’t Work with Caller ID ...............................................................................................30
Fax and Data Software Can’t Run at the Same Time ............................................................................30
Appendix A - Technical Specifications.....................................................................................................31
Appendix B - Upgrading the Modem’s Firmware.....................................................................................33
Upgrade Overview..................................................................................................................................33

Table of Contents
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 4
Appendix C - Regulatory Compliance.......................................................................................................35
FCC Part 15 Regulation .........................................................................................................................35
FCC Part 68 Telecom.............................................................................................................................36
Fax Branding Statement.........................................................................................................................37
Canadian Limitations Notice...................................................................................................................37
International Modem Restrictions...........................................................................................................38
EMC, Safety and R&TTE Directive Compliance ....................................................................................38
New Zealand Telecom Warning Notice..................................................................................................39
South African Statement.........................................................................................................................39
Appendix D - Installing a Modem Under Linux.........................................................................................40
Appendix E - Connecting to a Cisco Router.............................................................................................41
Appendix F - Warranty, Service, and Technical Support........................................................................43
Technical Support...................................................................................................................................46
Internet Sites...........................................................................................................................................46
Index .............................................................................................................................................................47

Chapter 1 - Introduction
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 5
Chapter 1 - Introduction
Congratulations on your purchase of the MultiModemZBA modem. You have acquired one of the finest
intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers:
Multi-Tech Systems, Inc. This user guide will help you to install, configure, test and use your modem.
The Products
MT5634ZBA-V.90 A desktop global data/fax modem supporting the V.90 protocol.
MT5634ZBA-V-V.90 A desktop global data/fax/voice modem supporting the V.90 protocol.
MT5634ZBA-V92 A desktop global data/fax modem supporting the V.92 protocol.
MT5634ZBA-V-V92 A desktop data/fax/voice modem supporting the V.92 protocol.
The Features
·Global Approval – With an MT5634ZBA global product, you need just one modem for worldwide
use. The MT5634ZBA has approvals in 40+ countries. This means one global product can ship
virtually anywhere.
·Voice – (With Voice Models) The voice feature supports voice mail and a full-duplex speakerphone.
This allows you and the caller to speak and listen at the same time.
·Remote Configuration – Whether you provide connectivity for a sales office just miles away or for
multiple offices across the world, the MultiModemZBA lets you configure each remote modem from a
central site. See Chapter 5 for a complete discussion.
·Callback Security – Callback security protects your network from unauthorized access. It also helps
control long-distance charges for remote offices and users requiring access to the central site LAN.
When callback security is enabled, the remote callers enter a password, and then the central site’s
modem calls back. See Chapter 6 for a complete discussion.
·Modem-on-Hold – Modem-on-Hold works with your telephone company’s Call Waiting service to put
a remote modem “on hold” while you answer a voice call. When you finish your conversation and
hang up, the previous connection resumes, providing you have not exceeded the time limit. Among
other things, this feature eliminates the problem of the modem disconnecting if someone calls you
while Call Waiting is enabled.
·2-Wire Leased-Line Support – A leased line is a private, permanent, telephone connection
between two points. Unlike normal dialup connections, a leased line is always active. The modems
automatically connect when they are attached to the line and are turned on. Because a leased line is
always active, one of the two modems on the line must be configured as the originate modem and
the other as the answer modem. It does not matter which is which. In the event of an interruption,
leased-line modems automatically reconnect when the data line or power is restored.

Chapter 1 - Introduction
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 6
Features Table
PRODUCTS
FEATURES MT5634
ZBA
V.90
MT5634
ZBA-V
V.90
MT5634
ZBA
V.92
MT5634
ZBA-V
V.92
V.90/56K Max. Data Speed xx
V.92/56K Max. Data Speed xx
Modem-on-Hold (V.92 Feature) xx
Global Approval in Many Countries for Worldwide Use xxxx
Voice Support xx
Callback Security xxxx
2-Wire Leased-Line Support xxxx
DTMF Tone Detection xxxx
Phone Number Storage for Automatic or DTR Dialing xxxx
Common Features:
·V.90 or V.92 Related Features (see below) xxxx
·Remote Configuration xxxx
·Error Correction xxxx
·Caller ID (U.S. Only) xxxx
·Multi-Language Data/Fax Software for Windows xxxx
·Windows Plug and Play Operation xxxx
·Flash Memory for Easy Updates xxxx
·Self-Resetting Lightning Protection xxxx
·Ten Year Warranty xxxx
Features Specific to V.90
·Speed – V.90/56K download speeds from V.90 servers and 33.6K upload speeds.
·Fax – Class 1 and 2 faxing at 14.4K.
·Compression – V.42 compression.
Features Specific to V.92
·Speed – V.92/56K download speeds and 48K upload speeds when connecting with V.92 server.
·Fax – Class 1, 1.0, 2, and 2.1 faxing at speeds to V.34/33.6K bps (Super G3).
·Compression – V.44 compression improves data throughput rates.
·Quick Connect – Quick connect can cut the time required for a dial-up modem to “handshake”
to an ISP or other connection in half.
·Modem-on-Hold – Modem-on-Hold allows the modem to work in conjunction with call waiting
provided by the phone company.
Please note that some V.92 features are turned off in the factory default configuration, and may need to
be turned on, depending on your needs.

Chapter 1 - Introduction
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 7
What Is in Your Modem Package
·An MT5634ZBA-Series modem
·A set of four self-adhesive plastic feet
·This Quick Start Guide
·A system CD containing modem drivers, a User Guide, an AT Command Reference Guide,
PhoneTools (a data communications program), and Acrobat Reader.
·A universal power supply
·A 9-pin to 25-pin serial cable
·An RJ-11 phone cable
·A power cord (country-specific)

Chapter 2 - Installation
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 8
Chapter 2 - Installation
This chapter shows you step-by-step how to set up your Multi-Tech MT5634ZBA modem.
Safety Warnings
·Use this product only with UL- and CUL-listed computers (U.S.A. and Canada)
·To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
·Never install telephone wiring during a lightning storm.
·Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
·Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
·Use caution when installing or modifying telephone lines.
·Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.
·Do not use a telephone in the vicinity of a gas leak.
Step 1: Mount the Feet
The modem comes with a set of self-adhesive plastic feet, which you can optionally mount on the modem.
To install the feet, simply peel them from their paper strip and press them into the recesses on the bottom of
the modem.
Step 2: Change the Internal Jumpers
This step is required only if:
·You intend to use the modem on a leased line.
·You intend to add a monophonic external speaker to your modem with the voice option. No changes
are needed for stereo.
This will require you to open the modem and move one or more jumpers on the modem’s printed circuit
board.
Warning: The following procedure must be performed by authorized service personnel.
Caution: The circuit board can be harmed by static electricity. Before you open the case, touch a grounded
object, such as the metal chassis of your computer, to discharge any static electricity in your body, then
touch the metal shell of the modem’s RS-232 connector to ensure that there is no voltage difference between
you and the modem.
Opening the Modem
1. If the modem is connected, turn it off and remove all connecting cables (including the power and
line cables).
2. Turn the modem upside down.
3. On the bottom of the modem are two screws, which hold the case together. Remove both
screws and set them aside.
4. Turn the modem right side up.
5. Remove the top part of the modem case.
6. To close the modem, reverse Steps 1–5.

Chapter 2 - Installation
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 9
Location of the Jumpers
Jumper for Modem
with Voice Option
Changing the Dial-Up/Leased-Line Jumper
As shipped from the factory, your modem is configured for normal dial-up operation. That is, the
modem must dial a phone number to connect to another modem. To use the modem on a leased
line, you must change jumper J10 to select leased line operation, and J11 to select whether it will
be the originating or the answering modem. If dial-up operation is selected, J11 has no effect.
See Chapter 3 for additional leased line information.
·The factory default is the answer position. This makes the modem the answering modem
on the leased line.
·To use the modem on a leased line, move the J10 jumper plug from thedefaultdial-uppositiontothe
leased line position.
·To make the modem the originating modem on the leased line, move the J11 jumper plug to the
originate position.
Changing the Voice Jumper
The speaker jumper (J8) is next to the external speaker jack.
·The factory default position of the voice jumper is set for a stereo speaker or sound card. A
jumper plug covers both pins of the J8 jumper.
·To use the modem with a monophonic external speaker, remove the jumper plug from the J8
jumper pins. You can store it by placing it on one jumper pin.

Chapter 2 - Installation
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 10
Step 3: Connect the Modem to Your PC
Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s
serial port, the telephone line or leased line, AC power, and, optionally, your telephone.
Connections - No Voice Connections With Voice
Connect the Modem to Your PC
Plug one end of the serial cable into the RS232 connector on the modem and the other end into a
serial port connector on your computer, such as COM1 or COM2.
Connect the Modem to the Telephone Line
Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a
standard phone wall jack.
Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone
into the LINE jack or the line cable into the PHONE jack.
Note: Regulatory agencies may impose certain restrictions on equipment connected to public
telephone systems. For more information, see Appendix A.
Connect the Two-Wire Leased Line (Leased Line Only)
Plug one end of a two-wire telephone cable into the modem’s LINE jack and the other end to a
two-wire leased line wall jack or terminals.
Note: Before you can use the modem on a leased line, you must first change the internal jumpers.
See “Step 2: Change the Internal Jumpers.”
Connect the Modem to a Phone (Optional)
If you want to connect a phone to same line as the modem, plug it into the modem’s PHONE jack.
Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone
into the LINE jack or the line cable into the PHONE jack.