Multitech CommPlete 4000 User manual

CommPlete 4000
Communications Server
User Guide

2CommPlete 4000 Communications Server Overview
CommPlete 4000 Communications Server
User Guide
82098675, Revision A
This publication may not be reproduced, in whole or in part, without prior expressed written
permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 1999, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents
hereof and specifically disclaims any implied warranties of merchantability or fitness for any
particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
RevisionDescription
AManual released. All pages at revision A.
(12/1/99)
Patents
This product is covered by one or more of the following U.S. Patent Numbers: 5.301.274;
5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
TrademarksTrademarks of Multi-Tech Systems, Inc. are as follows: CommPlete, RASExpress,
MultiExpressFax, and the Multi-Tech logo.
CompuServe is a trademark of CompuServe, Inc.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Tech Support [phone]
Internet Address: http://www.multitech.com

CommPlete 4000 Communications Server Overview 3
Contents
1 System Overview
Introduction ...................................................................................................................................... 6
Product Overview .............................................................................................................................. 6
RASExpress V5.31 ............................................................................................................................ 6
Documentation Set Overview .............................................................................................................. 7
Technical Specifications ..................................................................................................................... 8
Chassis ............................................................................................................................................ 8
Power Supply ................................................................................................................................... 8
AC Input .......................................................................................................................................... 8
DC Output ........................................................................................................................................ 8
Dimensions ...................................................................................................................................... 8
Environmental .................................................................................................................................. 9
2 Installing Your CommPlete 4000
Introduction .................................................................................................................................... 12
Unpacking ...................................................................................................................................... 12
Safety Warnings ............................................................................................................................. 12
Rack Mounting ................................................................................................................................12
Cable Connections .......................................................................................................................... 12
SBC Board Cabling .......................................................................................................................... 13
ISI Board Cabling ............................................................................................................................ 14
Serial Card Upgrades ...................................................................................................................... 14
NIC Cabling .................................................................................................................................... 15
Powering Up ................................................................................................................................... 16
3 Getting Started with RASExpress
Quick Start with RASExpress ............................................................................................................ 18
4 Hardware Removal/Replacement
Introduction .................................................................................................................................... 24
Disconnecting Cables and Removal from Enclosure ............................................................................. 24
Card Cage Removal/Replacement ..................................................................................................... 25
Board Removal and Replacement ...................................................................................................... 27
Removing SBC Board ...................................................................................................................... 27
Removing NIC Board ....................................................................................................................... 28
Removing ISI Boards ....................................................................................................................... 29
Hard Disk Drive Removal/Replacement .............................................................................................. 30
Floppy Disk Drive Removal/Replacement ............................................................................................ 30
CDROM Removal/Replacement ......................................................................................................... 31
Power Supply Removal/Replacement ................................................................................................. 31
5 Troubleshooting
Introduction .................................................................................................................................... 34
Troubleshooting .............................................................................................................................. 34
Diagnostic Tests .............................................................................................................................. 35
Calling Technical Support ................................................................................................................. 35
6 Service, Warranty, and Technical Support
Introduction .................................................................................................................................... 38

4CommPlete 4000 Communications Server Overview
Limited Warranty ............................................................................................................................ 38
Tech Support .................................................................................................................................. 38
Recording CommPlete 4000 Information ..................................................................................... 38
Service .......................................................................................................................................... 39
About the Multi-Tech BBS ................................................................................................................. 39
How to Use the Multi-Tech BBS ...................................................................................................39
About the Internet ........................................................................................................................... 40
About the Multi-Tech Fax-Back Service ............................................................................................... 40
Appendices
Appendix ABack Panel Connector Pinouts ........................................................................................ 42
VGA 15-Pin Connector .............................................................................................................. 42
9-Pin DB9 (COM 1) Connector .....................................................................................................42
6-Pin Circular Jack..................................................................................................................... 43
RJ-45 Connector ....................................................................................................................... 44
34-Pin Floppy Disk Drive Connector ............................................................................................. 44
Printer Port Connector ............................................................................................................... 45
COM 2 Port Connector ............................................................................................................... 45
Hard Disk Connector .................................................................................................................. 45
Appendix BRegulatory Information .................................................................................................. 46
FCC Regulations for Telephone Line Interconnection ...................................................................... 46
Canadian Limitations Notice ........................................................................................................ 47
Compliance with BABT Requirements .......................................................................................... 47
European Low Voltage Directive .................................................................................................. 49
Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/005S/D ........................ 49
Compliance with BS6789: Section 3.1 and Part 2 .......................................................................... 49
Compliance with BS6328 Part 1 .................................................................................................. 50
EMC, Safety, and Terminal Directive Compliance ........................................................................... 50

CommPlete 4000 Communications Server Overview 5
1 System Overview

6CommPlete 4000 Communications Server Overview
System Overview
Introduction
The CommPlete 4000 Communications Server is a single-segment, rack mountable
communications server. It is customized for dedicated turnkey operation of LAN-based
communications and remote access server functions. The CommPlete 4000 is a general
purpose, turnkey communications server that easily interfaces to any existing Novell, Windows
NT, or IP network.
Figure 1-1. CommPlete 4000 Communications Server
Product Overview
The CommPlete 4000 is a ruggedized, highly expandable 19" rack mount device that includes a
built-in hard drive, 3.5" floppy drive, and a slot for a CD-ROM drive. It has five circuit-board
slots: four are PCI compatible, and one accommodates either a PCI or ISA card. (Each
CommPlete 4000 model is shipped with a Network Interface Card and a MultiModem ISI card.
These occupy two slots, leaving three slots for expansion cards.) A separate slot supports the
single board computer (SBC) that is the heart of the system. A user configurable card cage
allows for up to 32 V.90 (56kbps, KFlex) internal modems or up to 32 high speed serial ports.
The CommPlete 4000 is shipped with factory-installed RASExpress server software for remote-
access functionality. Each CommPlete 4000 has a default configuration that allows it to boot as
a RAS unit.
The four CommPlete 4000 models differ according to the serial interface card used. The
different serial interface cards offer, variously, serial ports for external modems, built-in
modems, or built-in modems and terminal adapters:
Model CC4S-8 with the ISI4608PCI serial card -- has serial port connections for eight
external modems.
Model CC4M-8 with the ISI5634PCI/8 serial card -- has eight built-in modems
Model CC4H-4S with the ISIHP-4S serial card -- provides four ISDN terminal adapters
using the S interface as well as eight analog modems (allowing eight concurrent
sessions)
Model CC4H-4U with the ISIHP-4U serial card -- provides four ISDN terminal adapters
using the U interface as well as eight analog modems (allowing eight concurrent
sessions)
The CommPlete 4000 has expansion capability for up to three additional MultiModem ISI circuit
cards (for additional modems/TAs). When multiple serial-interface cards are used, the
CommPlete accommodates or includes as many as 32 communications devices. While it is
most common to use multiple ISI cards all of the same type, you can equip a single CommPlete
4000 unit with more than one type of ISI card.

CommPlete 4000 Communications Server Overview 7
RASExpress
The CommPlete 4000 is equipped with factory installed RASExpress, an advanced remote
access software that enables network managers to configure and manage remote servers via
web browsers, through Telnet over an IP network, and via a GUI manager over both IP and IPX
networks. Through an a special software package bundled with the CommPlete 4000,
RASExpress can also be interfaced to standard Radius Authentication functionality (which
resides on a separate PC). Radius Authentication ensures security against unauthorized server
access, and includes an integrated Telnet server and Client. Built-in R log protocol support
permits remote log-in to all hosts on the network and RASExpress can facilitate remote
software upgrades via standard TFTP protocol.
Ethernet Concentrator
Printer
EtherNet
LAN
Terminals
12345678 910111213141516
Ethernet10BASET Concentrator
ModelEN516TP/CA Active Hub for UTPNetworks
File
Server
Print
Server
RASExpress
Software
SBC
Network
Interface
Card
NIC Dial-Up
Lines
ISI5634PCI/8
Intelligent Serial
Interface Cards
ISI5634PCI/8
ISI5634PCI/8
ISI5634PCI/8
CommPlete 4000
Single Processor
Data Communications Server
Figure 1-2. Typical RASExpress Application
Additional noteworthy features include:
 Support for DHCP, a time saving feature that dynamically allocates IP addresses instead of
requiring network managers to allocate them manually
 Built-in SNMP agent enables third-party SNMP manager to administer the box
 Support of IP and IPX header compression and IP VJC header compression for increased
performance
 Call back support for Windows 95 client
 Remote Access Security on a per use basis for accessing IP only, IPX only, or both IP and IPX
 Keyboard or mouse operation
 Standard or User-defineable cover page
 Built-in web, telnet, and FTP access
Documentation Set Overview
The CommPlete 4000 documentation set includes individual hardware and software manuals
separated by tabs labeled with the manual titles. Updates are available from the Multi-Tech
web site, FTP site, and BBS.
Individual titles in your CommPlete 4000 documentation set include the following:
 CommPlete 4000 Quick Start Guide (printed)
 System Overview and Chassis Manual (this present online document)
 Single Board Computer User Guide (online)
 PCI Ethernet Network Interface Card (10/100Mb) (online)

8CommPlete 4000 Communications Server Overview
 RASExpress User Guide (online)
 RADIUS Server User Guide (online)
 Serial Card documentation: ISI4608PCI, ISI5634PCI/8, ISIHP-2S/2U/4S/4U/4SD (online)
Technical Specifications
The CommPlete 4000 conforms to the following technical specifications.
Chassis
 6-slot PCI/ISA backplane
 SBC
 10/100Mb PCI EtherNet NIC
 One half-height 1.44Mb 3½-inch floppy disk drive
 One half-height IDE hard disk drive
 One power supply
 Power on/off switch on front panel with built in power LED.
 Full security locking
 Intelligent Serial Interface card with or without modems/TAs (ISI4608PCI, ISI5634PCI/8,
ISIHP-4S, or ISIHP-4U)
Power Supply
AC Input
 Power requirement: 100-120/220-240V; 6A/3A (RMS) selectable by slide switch
 Frequency: 50-60 Hz
 Efficiency: >65% @ full load, nominal line
DC Output
 Output: +5 @ 25A
+12 @ 10A
-5 @ 0.5A
-12 @ 0.5A
 Inrush current: <30A peak @ 115VAC, cold start at 25oC
 Line regulation: +/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V
 Hold Time: 12ms at full load @ 115VAC
Note: 3.3 volts, DC, is available at PCI expansion slots on one side of the backplane only. This
does not affect MultiTech ISI cards because they do not require 3.3-volts from the backplane.
However, PCI expansion cards made by some other manufacturers may require3.3 volts. Any
such boards must be installed in the CommPlete 4000 backplane on the side of the chassis
where the Single-Board Computer is located. Since there is no 3.3-volt supply on the other

CommPlete 4000 Communications Server Overview 9
side of the backplane, such PCI expansion cards will not operate properly in those positions.
Dimensions
 Height: 5.25 inches
 Width: 19 inches
 Depth: 17 inches
 Weight: 31 lbs. (14kg)
Environmental
 Temperature: 040oC
 Humidity: 1090% RH noncondensing
 Fan Rating: 25 cfm

10 CommPlete 4000 Communications Server Overview