Multitech FaxFinder FF130 Service manual

FaxFinder® V.34 Fax Servers
FF130, FF230, FF430, FF830
Administrator Guide

Copyright and Trademark
2FaxFinder Administrator User Guide
FaxFinder® Administrator Guide
Models: FF130, FF230, FF430, and FF830
S000458G, Version G
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 2011-12k, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves
the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-
Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current
versions of our product documentation.
Revisions
Revision
Date
Description
E
12/05/11
Updated to remove CD references and 2.2 release changes.
F
05/04/12
Removed API information (this is in an API Developer Guide). Added fax file types.
G
05/22/12
Update file upload size for the new client software version.
Patents
This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503;
5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594;
5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395;
5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;
D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents pending.
Trademarks
Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo. All other products and technologies are the
trademarks or registered trademarks of their respective holders.

FaxFinder Administrator User Guide 3
Contacting Multi-Tech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit
http://www.multitech.com/kb.go.
Installation Resources
To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com
Technical Support
Business Hours: M-F, 9am to 5pm CT
Country
By Email
By Phone
Europe, Middle East, Africa:
[email protected]
+(44) 118 959 7774
U.S., Canada, all others:
[email protected]
[phone] or [phone]
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Warranty
To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Contents
4FaxFinder Administrator User Guide
Chapter 1 –Product Description & Specifications................................................................................8
Package Contents.........................................................................................................................8
Safety Warnings...........................................................................................................................9
Telecom............................................................................................................................................ 9
Internal Lithium Battery................................................................................................................... 9
Ethernet Ports.................................................................................................................................. 9
Fax File Types...............................................................................................................................9
Technical Specifications .............................................................................................................10
Chapter 2 –Getting Started..............................................................................................................12
FaxFinder Network Requirements ..............................................................................................12
FaxFinder, Phone Line, and PBX Compatibility ............................................................................13
PBX Call Routing............................................................................................................................. 13
Caller ID and Call Waiting...............................................................................................................13
FaxFinder Operating Modes .......................................................................................................13
Inbound Routing Options ...........................................................................................................14
Outbound Faxing Options ..........................................................................................................14
Outbound Fax Management.......................................................................................................14
Mechanical Mounting ................................................................................................................15
Rack Mounting...............................................................................................................................16
Connections...............................................................................................................................17
Console/Command Port Pin Assignments ..................................................................................... 18
Front Panel LEDs ........................................................................................................................18
FaxFinder 130/230 (FF230 shown) ................................................................................................18
FaxFinder 430/830 (FF830 shown) ................................................................................................19
Installing and Cabling FaxFinder .................................................................................................19
Connecting the FaxFinder to Power, Phone Lines, and Ethernet .................................................. 19
Configuring the FaxFinder Server .................................................................................................. 21
Chapter 3 –FaxFinder Web Management Interface...........................................................................26
Login .........................................................................................................................................26
Forgot Password? .......................................................................................................................... 26
Home ........................................................................................................................................27

Contents
FaxFinder Administrator User Guide 5
Navigation .................................................................................................................................27
Status & Logs .............................................................................................................................28
System Status................................................................................................................................. 28
Fax Status....................................................................................................................................... 29
Mail Queue.....................................................................................................................................31
Mail Log.......................................................................................................................................... 31
Inbound Fax Log.............................................................................................................................32
Outbound Fax Log.......................................................................................................................... 33
Modem Log ....................................................................................................................................34
System Configuration.................................................................................................................35
Network Configuration .................................................................................................................. 35
SMTP .............................................................................................................................................. 36
Time ............................................................................................................................................... 37
Printer ............................................................................................................................................ 37
Shares.............................................................................................................................................39
Certificates .....................................................................................................................................40
Save/Restore..................................................................................................................................41
Firmware........................................................................................................................................ 42
Reboot............................................................................................................................................ 44
Debug............................................................................................................................................. 44
Fax Configuration Section...........................................................................................................45
Modem........................................................................................................................................... 45
Inbound Routing ............................................................................................................................48
Outbound Routing ......................................................................................................................... 54
Outbound Approval .......................................................................................................................56
Store & Forward Fax (T.37) ............................................................................................................ 59
Fax Log ...........................................................................................................................................60
Users .........................................................................................................................................61
FaxFinder Users.............................................................................................................................. 62
User Options ..................................................................................................................................65
Contacts ....................................................................................................................................66
Personal Contacts .......................................................................................................................... 66
Global Contacts.............................................................................................................................. 67
Personal Groups............................................................................................................................. 67
Global Groups ................................................................................................................................68

Contents
6FaxFinder Administrator User Guide
Send a Fax Screen ......................................................................................................................68
Logout .......................................................................................................................................70
Chapter 4 –Client Software Installation............................................................................................71
Installing the Software ...............................................................................................................71
Push Installation to Client Computers.........................................................................................75
Setting Usage Rights for the FaxFinder Printer ............................................................................76
Associating the Software and a User with a FaxFinder.................................................................76
Disassociating a FaxFinder Unit from the Client...........................................................................78
Chapter 5 –FaxFinder Operation ......................................................................................................79
Using the Schedule Fax Window.................................................................................................79
Device Pane.................................................................................................................................... 80
Schedule Options Pane .................................................................................................................. 80
Recipients Pane.............................................................................................................................. 81
Documents Pane............................................................................................................................ 82
Cover Page Pane ............................................................................................................................82
Schedule the Fax ............................................................................................................................83
Sending a Fax with Client Software.............................................................................................83
Sending a Fax by Printing ...........................................................................................................83
Sending a Fax from Email (T.37)..................................................................................................84
Sending a Fax from the FaxFinder Web Interface ........................................................................85
Send Fax by Web API..................................................................................................................85
Using the Client Software...........................................................................................................85
File Menu ....................................................................................................................................... 85
Edit Menu....................................................................................................................................... 86
Tools Menu ....................................................................................................................................88
Devices Tab (Main Window) .......................................................................................................... 89
Print Capture Tab (Main Window).................................................................................................91
Chapter 6 —Using the Multi-Tech Tiff Viewer...................................................................................93
Toolbar Icons .............................................................................................................................93
Thumbnail View.........................................................................................................................94
Appendix A –Troubleshooting .........................................................................................................95
Appendix B –Customization.............................................................................................................99
T.37 Advanced Usage .................................................................................................................99
Options...........................................................................................................................................99
Appendix C –Creating Cover Pages.................................................................................................101
Creating Cover Pages for FFx30.................................................................................................101

Contents
FaxFinder Administrator User Guide 7
Text Field Names and Descriptions.............................................................................................. 101
Using the Legacy Cover Page Generator....................................................................................102
Creating New Cover Page Templates (FFx20).............................................................................. 102
Editing an Existing Cover Page (FFx20) ........................................................................................ 105
Change Views...............................................................................................................................106
Appendix D –Migrating from FaxFinder x20 to x30 .........................................................................107
Overview .................................................................................................................................107
Migrating FFx20 Phone Books to FFx30.....................................................................................107
Mapping x20 Menus to the x30 ................................................................................................109
Mapping x30 Menus to the x20 ................................................................................................110
Appendix E –Regulatory Compliance..............................................................................................111
47 CFR Part 68 Telecom............................................................................................................111
47 CFR Part 15 Regulation ........................................................................................................112
Fax Branding Statement ...........................................................................................................113
Canadian Limitations Notice.....................................................................................................113
Industry Canada.......................................................................................................................113
EMC, Safety, and R&TTE Directive Compliance..........................................................................114
WEEE Statement ......................................................................................................................115
REACH Statement ....................................................................................................................116
Restriction of the Use of Hazardous Substances (RoHS).............................................................117
Information on HS/TS Substances According to Chinese Standards............................................118
Information on HS/TS Substances According to Chinese Standards (in Chinese) .........................119
Index .............................................................................................................................................120

8FaxFinder Administrator User Guide
The FaxFinder® fax server is an all-in-one fax server that provides distributed faxing capabilities, over a
WAN, from a corporate office to small remote offices as well as to field sales people. Inbound faxes are
converted to PDF or TIFF files and delivered to a recipient’s in-box or a network folder, or printed on a
network printer. Outbound faxes can be sent by web client or through Microsoft® Office applications.
This manual provides information on installing, configuring, and managing four FaxFinder servers:
●FF130 1-port FaxFinder
●FF230 2-port FaxFinder
●FF430 4-port FaxFinder
●FF830 8-port FaxFinder
Multi-Tech provides three manuals for use with the FaxFinder:
●Administrator Guide provides details on installing, configuring, and managing FaxFinder.
●User Guide provides details on sending faxes and using the client software.
●Developer Guide provides information and examples for the FaxFinder Web Services API.
Refer to the FaxFinder User Guide for details on sending faxes. The Client User Guide and related
documentation, software, and firmware are available on the Multi-Tech Installation Resources website
at www.multitech.com/setup/product.go.
Package Contents
FF130/230
FF430/830
●A FaxFinder (FF130 or FF230) with factory-
installed software
●One universal power supply with power cord
●Common telephone cables (one for each port;
RJ-11 at both ends)
●A set of four self-adhesive plastic feet
●A FaxFinder (FF430 or FF830) with factory-
installed software
●One power cord
●Common telephone cables (one for each port;
RJ-11 at both ends)
●Rack-mounting fasteners

Chapter 1: Product Description and Specifications
FaxFinder Administrator User Guide 9
Safety Warnings
Telecom
●Never install telephone wiring during a lightning storm.
●Disconnect this product from the power source and telephone network interface when servicing.
●Use this product with UL and cUL listed computers.
●Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
●Use caution when installing or modifying telephone lines.
●Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electrical shock from lightning.
●Do not use a telephone in the vicinity of a gas leak –not even to report a gas leak.
●To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.
●Never install a telephone jack in wet locations unless the jack is specifically designed for wet
locations.
Internal Lithium Battery
●A lithium battery located within the product provides backup power for the timekeeping. This
battery has an estimated life expectancy of ten years.
●When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the
board must be sent back to Multi-Tech Systems for battery replacement.
●Lithium cells and batteries are subject to the Provisions for International Transportation. Multi-Tech
Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this
manual comply with Special Provision 188 of the UN Model Regulations, Special Provision A45 of
the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of
the ADR and RID (Road and Rail Europe).
Warning: There is danger of explosion if the battery is incorrectly replaced.
Ethernet Ports
Caution: Ethernet ports and command ports are not designed to be connected to a public
telecommunication network.
Fax File Types
Users can fax the following document types:
●PDF
●PS
●TIF or TIFF
●TXT
Note: When printing from another application, FaxFinder sends the file as TIF images.

Chapter 1: Product Description and Specifications
10 FaxFinder Administrator User Guide
Technical Specifications
FF130/230
FF430/830
Connectors
RJ-11 Line Jack(s),
DE-9 Console Serial Port,
RJ-45 Ethernet,
Locking Screw on Power Jack.
RJ-11 Line Jacks,
DE-9 Command Serial Port,
RJ-45 Ethernet.
Size
6.4” W x 6.0” L x 1.2” H
(16.3 cm x 15.2 cm x 3.0 cm)
17.3” W x 8.4” L x 1.7” H
(43.9 cm x 21.3 cm x 4.3 cm)
Weight
1.22 lbs. (0.55 kg)
1.25 lbs (0.57 kg)
6.86 lbs (3.11 kg)
7.15 lbs (3.24 kg)
Input Power
Requirements
9 Vdc @ 590mA
100 –240 Vac, 50/60 Hz, 1.2 –0.6 A
Maximum Power
Consumption *
FF130
9 v Typical:
0.335A/3.01W;
Max: 0.378A/3.40W
20 v, Typical:
0.148A/2.96W;
Max: 0.164A/3.28W
32 v, Typical:
0.100A/3.20W;
Max: 0.112A/3.58W
FF230
9 v, Typical:
0.376A/3.40W;
Max: 0.418A/3.80W
20 v, Typical:
0.166A/3.30W;
Max: 0.182A/3.60W
32 v, Typical:
0.109A/3.50W;
Max: 0.122A/3.90W
FF430
120 Vac Typical:
0.104A/12.2W;
Max: 0.120A/14.1W
220 Vac Typical:
0.079A/18.3W;
Max: 0.090A/20.8W
FF830
120Vac Typical:
0.130A/15.3W;
Max: 0.137A/16.1W
220Vac Typical:
0.093A/21.6W;
Max: 0.101A/23.4W
Operating
Temperature
32°-104° F (0°-40° C)
relative humidity 20 to 90%
noncondensing
32°-140° F (0°-60° C)
relative humidity 20 to 90%
noncondensing
Storage
Temperature
14° to 185° F (-10° to +85° C)
14° to 185° F (-10° to +85° C)
EMC Approvals
FCC Part 15 Class A, EN 55022, EN
55024
FCC Part 15 Class A, EN 55022, EN 55024
Safety Approvals
UL\cUL 60950-1, EN 60950-1
UL\cUL 60950-1, EN 60950-1
Telecom
Approvals
47CFR Part 68, CS03, TBR21
Other countries also included
47CFR Part 68, CS03, TBR21
Other countries also included
Fax Specs
(MT5634SMI modem)
Group 3 Fax (T.30 and T.4)
Modulations: ITU V.34, ITU V.17, V.29, V.27 and V.21
Web Connections
10 (Maximum)
50 (Maximum)
File Upload
Size**
~20 MB (max) using Web Send Fax
page
~4.5 MB (max) with the Client
Software up to version 2.2.12 with its
SSL option enabled. ~15 MB (max) for
Client Software 2.2.13 or higher, API, or
T.37.
~30 MB (max) using the Client Software
with its SSL option disabled.
~20 MB (Max) using Web Send Fax page
~8.25 MB (max) with the Client
Software up to version 2.2.12 with its
SSL option enabled. ~15 MB (max) for
Client Software 2.2.13 or higher, API, or
T.37.
~30 MB (Max) using the Client Software
with its SSL option disabled.
Warranty
2 years
2 years
*Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power
source when determining product load.