Multitech FaxFinder FF240-IP Service manual

FaxFinder®Fax Server
FF240-IP Administrator Guide

FAXFINDER FAX SERVER FF240-IP ADMINISTRATOR GUIDE
FaxFinder Fax Server FF240-IP Administrator Guide
Model: FF240-IP
Part Number: S000493, Version 7.3.1
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non-
infringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
FaxFinder, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the
U.S. and other countries. All other products and technologies are the trademarks or registered trademarks of their respective holders.
Patents
This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068;
5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;
5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764;
D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents pending.
Legal Notices
The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.
MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.
Contacting Multi-Tech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Country By Email By Phone
Europe, Middle East, Africa: [email protected] +(44) 118 959 7774
U.S., Canada, all others: [email protected] [phone] or [phone]
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
Phone: [phone] or [phone]
Fax [phone]
2 FaxFinder®Fax Server FF240-IP Administrator Guide

CONTENTS
Contents
Product Overview .................................................................................................................................................... 9
Product Overview.......................................................................................................................................................... 9
Package Contents.......................................................................................................................................................... 9
Safety Warnings ............................................................................................................................................................ 9
Lithium Battery ........................................................................................................................................................... 9
Ethernet Ports........................................................................................................................................................... 10
Specifications .............................................................................................................................................................. 10
FaxFinder Power Draw................................................................................................................................................ 11
Fax File Types .............................................................................................................................................................. 11
Requirements.............................................................................................................................................................. 11
Fax Routing Overview ................................................................................................................................................. 12
Inbound Routing ....................................................................................................................................................... 12
Outbound Routing .................................................................................................................................................... 12
Hardware and Installation ..................................................................................................................................... 14
Connectors and LEDs by Model .................................................................................................................................. 14
Connector Descriptions............................................................................................................................................. 14
LED Descriptions ....................................................................................................................................................... 14
Before Installing FaxFinder ......................................................................................................................................... 15
Mounting FaxFinder (Optional)................................................................................................................................... 15
Rack Safety................................................................................................................................................................ 15
Mounting FaxFinder in a 19-inch Rack...................................................................................................................... 15
Cabling FaxFinder........................................................................................................................................................ 18
Basic FaxFinder Configuration................................................................................................................................ 19
Configuring FaxFinder's IP Address and Network Settings ......................................................................................... 19
Network Configuration Fields ................................................................................................................................... 20
Updating the Admin Account ..................................................................................................................................... 21
Setting Time ................................................................................................................................................................ 21
Time Fields ................................................................................................................................................................ 21
Configuring SMTP........................................................................................................................................................ 22
SMTP Parameters...................................................................................................................................................... 22
Sending a Loop Back Test Fax ..................................................................................................................................... 22
Checking Test Results................................................................................................................................................ 23
Configuring SIP and T.38 ............................................................................................................................................. 23
Restoring SIP and T.38 Factory Defaults................................................................................................................... 23
SIP and T.38 Parameters ........................................................................................................................................... 23
Sending and Receiving a Test Fax ............................................................................................................................... 25
Adding a Printer (Optional)......................................................................................................................................... 25
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CONTENTS
Printer Fields ............................................................................................................................................................. 25
Adding a Network Share (Optional)............................................................................................................................ 26
Network Share Fields ................................................................................................................................................ 26
Using a Server Certificate ........................................................................................................................................... 26
Upload a Server Certificate ....................................................................................................................................... 26
Generating a Server Certificate................................................................................................................................. 27
Server Certificate Fields ............................................................................................................................................ 27
Adding Individual Users .............................................................................................................................................. 27
User Fields................................................................................................................................................................. 28
Adding Global Contacts Individually ........................................................................................................................... 29
Routing Inbound Faxes................................................................................................................................................ 30
Configuring Inbound Options ................................................................................................................................... 31
Inbound Routing Destinations .................................................................................................................................. 32
Creating a Restore File ................................................................................................................................................ 33
Fax Management ................................................................................................................................................... 34
Logging into the Web Management Interface............................................................................................................ 34
Requesting a Password ............................................................................................................................................. 34
Navigating the Web Management Interface .............................................................................................................. 34
Checking System, Printer, and Share Status ............................................................................................................... 34
Checking Channel and Fax Status ............................................................................................................................... 35
Sending Now ............................................................................................................................................................... 37
Canceling Outbound Faxes.......................................................................................................................................... 37
Resetting a Channel .................................................................................................................................................... 37
Checking the Mail Queue............................................................................................................................................ 37
Resending Queued Mails .......................................................................................................................................... 37
Viewing Logs................................................................................................................................................................ 38
Log Fields................................................................................................................................................................... 39
Rebooting FaxFinder .................................................................................................................................................. 40
Restoring Factory Defaults.......................................................................................................................................... 40
Restoring Configuration .............................................................................................................................................. 40
Managing Users, Contacts, and Recipients ............................................................................................................. 41
Users ........................................................................................................................................................................... 41
Importing Users......................................................................................................................................................... 41
Creating a CSV File ................................................................................................................................................... 44
Importing a User CSV File ........................................................................................................................................ 44
Exporting a User List ................................................................................................................................................. 45
Deleting Users........................................................................................................................................................... 45
Editing Users ............................................................................................................................................................. 45
Adding Active Directory Users .................................................................................................................................. 45
Contacts ...................................................................................................................................................................... 46
Allowing Users to Add Global Contacts .................................................................................................................... 46
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CONTENTS
Importing Global or Personal Contacts..................................................................................................................... 46
Exporting a Contact List ............................................................................................................................................ 48
Deleting Global or Personal Contacts ...................................................................................................................... 48
Editing Contacts ........................................................................................................................................................ 48
Groups......................................................................................................................................................................... 48
Using Groups to Organize Contacts .......................................................................................................................... 48
Adding a Global or Personal Group ......................................................................................................................... 48
Deleting Global or Personal Group .......................................................................................................................... 49
Editing Groups........................................................................................................................................................... 49
Recipients.................................................................................................................................................................... 49
Viewing Recipients ................................................................................................................................................... 49
Creating a CSV File ................................................................................................................................................... 49
Importing Recipient Lists ......................................................................................................................................... 50
Importing a Recipient List ......................................................................................................................................... 51
Exporting a Recipient List.......................................................................................................................................... 51
Deleting Recipients ................................................................................................................................................... 52
Advanced Configuration......................................................................................................................................... 53
Using SFTP................................................................................................................................................................... 53
SFTP Fields................................................................................................................................................................. 53
Adding an SFTP Server .............................................................................................................................................. 53
Downloading an SFTP Key......................................................................................................................................... 53
Editing SFTP Server Settings...................................................................................................................................... 53
Deleting an SFTP Server ............................................................................................................................................ 54
Setting Fax Storage Options........................................................................................................................................ 54
Purging Outbound Faxes............................................................................................................................................. 54
Configuring Fax Log Purging........................................................................................................................................ 54
Fax Log Purge Parameters ....................................................................................................................................... 54
Purging Fax Logs Immediately .................................................................................................................................. 55
Emailing or Saving Logs Immediately........................................................................................................................ 55
Using the Common UNIX Printing System ................................................................................................................. 55
Updating Software ...................................................................................................................................................... 56
Updating FaxFinder Software .................................................................................................................................. 56
Upgrading FaxFinder License .................................................................................................................................... 56
Setting the Debug Level ............................................................................................................................................. 57
Downloading System Logs for Troubleshooting ....................................................................................................... 57
Packet Capture.......................................................................................................................................................... 57
Configuring Outbound Fax, Archive and Purge Options............................................................................................. 57
Allowing Simultaneous Faxing .................................................................................................................................. 58
Setting Fax Storage Options...................................................................................................................................... 58
Archiving Outbound Faxes ........................................................................................................................................ 58
Purging Outbound Faxes........................................................................................................................................... 58
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CONTENTS
Enabling Outbound Fax Approval ............................................................................................................................... 59
Removing Approvers................................................................................................................................................. 59
Enabling the Outbound Approval Report ................................................................................................................ 59
Configuring Store & Forward Fax (T.37) .................................................................................................................... 60
Store & Forward (T.37) Parameters.......................................................................................................................... 60
Adding Additional Hosts............................................................................................................................................ 61
Configuring SNMP ....................................................................................................................................................... 61
Viewing Available MIBs............................................................................................................................................. 61
Configuring SNMP Version 1 and 2C ........................................................................................................................ 62
Configuring SNMP Version 3 .................................................................................................................................... 62
SNMP Settings........................................................................................................................................................... 62
Configuring SNMP Allowed Addresses ..................................................................................................................... 62
Setting SNMP Traps .................................................................................................................................................. 63
Dialing Rules .......................................................................................................................................................... 65
Dialing Rules Lists........................................................................................................................................................ 65
Components................................................................................................................................................................ 65
Dialing Rule Patterns................................................................................................................................................... 65
Dialing Rule Actions and Arguments........................................................................................................................... 66
Blacklist Numbers........................................................................................................................................................ 66
Go to List and Return from List Actions...................................................................................................................... 67
Examples ..................................................................................................................................................................... 68
Creating New Dialing Rules......................................................................................................................................... 70
Adding a Rule .............................................................................................................................................................. 70
Applying New Dialing Rules ........................................................................................................................................ 70
Editing Dialing Rules.................................................................................................................................................... 70
Deleting a Dialing Rule or Dialing Rule List ................................................................................................................. 71
Using Active Directory with FaxFinder ................................................................................................................... 72
Enabling Active Directory............................................................................................................................................ 72
Active Directory Settings........................................................................................................................................... 72
Adding Active Directory Users .................................................................................................................................... 73
Syncing FaxFinder with Active Directory ................................................................................................................. 73
Deleting Active Directory Users ................................................................................................................................ 73
Cover Pages ........................................................................................................................................................... 74
Custom Cover Pages ................................................................................................................................................... 74
Tips............................................................................................................................................................................ 74
Text Field Names and Descriptions .......................................................................................................................... 74
Creating Cover Pages .................................................................................................................................................. 75
Adding Cover Pages to FaxFinder ............................................................................................................................... 76
Providing Default Opt-Out Information for Cover Pages ........................................................................................... 76
Truncating Phone Numbers on Cover Pages ............................................................................................................. 76
Adding Date and/or Time to Cover Pages .................................................................................................................. 76
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CONTENTS
Cover Page Troubleshooting....................................................................................................................................... 76
FaxFinder Fax Client Software for Windows and Mac ............................................................................................ 78
FaxFinder Client for Windows..................................................................................................................................... 78
Installing FaxFinder Client Software on Windows .................................................................................................... 78
FaxFinder Printer Usage Rights ................................................................................................................................. 80
FaxFinder Client for Mac............................................................................................................................................. 80
Installing FaxFinder Client Software on a Mac ........................................................................................................ 80
Associate or Disassociate FaxFinder Fax Servers from the Client............................................................................... 82
Associating FaxFinder Fax Servers with the Client ................................................................................................... 82
Disassociating a FaxFinder Unit from the Client ...................................................................................................... 83
Troubleshooting..................................................................................................................................................... 84
What if I can't see my FaxFinder's web page?............................................................................................................ 84
What if I don't get an email when I click Send Test Email? ........................................................................................ 84
Name server address could not be resolved ............................................................................................................ 84
Mail Server Not Running........................................................................................................................................... 84
Client PC can't Connect to Mail Server ..................................................................................................................... 85
Incorrect Administrator Address............................................................................................................................... 85
Mail Server Does Not Support SMTP ........................................................................................................................ 85
Discrepancy between FaxFinder's SMTP settings and Mail Server's User ID and Password Requirements ............ 85
What if FaxFinder doesn't answer a fax call? ............................................................................................................. 85
Where can I Find the SMTP Error Code List? ............................................................................................................. 86
T.37 Advanced Usage............................................................................................................................................. 87
Options........................................................................................................................................................................ 87
Multiple Options Example .......................................................................................................................................... 88
Regulatory Information.......................................................................................................................................... 89
47 CFR Part 15 Regulation Class A Devices ................................................................................................................. 89
Fax Branding Statement.............................................................................................................................................. 90
Canadian Limitations................................................................................................................................................... 90
Industry Canada Class A Notice .................................................................................................................................. 90
EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 90
Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 91
REACH Statement ....................................................................................................................................................... 92
Registration of Substances........................................................................................................................................ 92
Substances of Very High Concern (SVHC) ................................................................................................................ 92
Waste Electrical and Electronic Equipment Statement .............................................................................................. 92
WEEE Directive.......................................................................................................................................................... 92
Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 92
Information on HS/TS Substances According to Chinese Standards ......................................................................... 93
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 94
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CONTENTS
Configuring Active Directory for Use with FaxFinder .............................................................................................. 95
FaxFinder Server Settings............................................................................................................................................ 95
Registering Schema Snap-in........................................................................................................................................ 97
Creating Custom Attributes ........................................................................................................................................ 97
Custom Attribute Settings......................................................................................................................................... 99
Creating a Custom Class ............................................................................................................................................. 99
Adding Custom Class to User Class ........................................................................................................................... 102
User Attributes Management ................................................................................................................................... 103
Active Directory User Attributes............................................................................................................................. 103
Index.................................................................................................................................................................... 105
8 FaxFinder®Fax Server FF240-IP Administrator Guide

PRODUCT OVERVIEW
Product Overview
Product Overview
FaxFinder IP provides distributed faxing capabilities through an IP telephone system, allowing companies to
provide fax services to remote offices and field sales people. FaxFinder converts inbound faxes to PDF or TIFF files
and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes
through a fax client, web browser, or the print function of other applications.
Multi-Tech provides three manuals for use with FaxFinder:
■Administrator Guide provides details on installing, configuring, and managing FaxFinder.
■User Guide provides details on sending faxes and using the client software.
■Developer Guide provides information and examples for the FaxFinder Web Services API.
Package Contents
The package contents include:
■FaxFinder with factory installed software
■Universal power supply with power cord
■One serial cable
■Adhesive plastic feet
■Safety notice card
■Mounting Kit (Optional, purchased separately)
Safety Warnings
Lithium Battery
■A lithium battery located within the product provides backup power for the timekeeping. This battery has
an estimated life expectancy of ten years.
■When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must
be sent back to Multi-Tech Systems for battery replacement.
■Lithium cells and batteries are subject to the Provisions for International Transportation. Multi-Tech
Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this
manual comply with Special Provision 188 of the UN Model Regulations, Special Provision A45 of the ICAO-
TI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of the ADR and RID
(Road and Rail Europe).
CAUTION: Risk of explosion if this battery is replaced by an incorrect type. Dispose of batteries according to
instructions.
Attention: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26
AWG au de section supérleure.
FaxFinder®Fax Server FF240-IP Administrator Guide 9

PRODUCT OVERVIEW
Ethernet Ports
CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication
network.
Ports Ethernet
CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de
télécommunications public.
Specifications
Category Description
Physical Description
Dimensions W 9.1 in x H 1.9 in x D 6.1 in (W 23.2 cm x H 4.7 cm x D 15.5 cm) Note that adding the
plastic feet increases the height to 1.877 in. See Mounting FaxFinder for dimensions
with mounting brackets attached.
Weight 2.6 lbs (1.2 kg)
Connectors
Connectors 1 RJ-45 console serial port
1 RJ-45 Ethernet port
2 USB ports (inactive)
Power Requirements
Input Voltage 12 Volt @ 5A
For additional power information, see Power Draw.
Environment
Operating Environment -22° to 185° F (-30° to +60° C) 1
Storage Environment -40° to 185° F (-40° to +85° C)
Relative Humdity 20 to 90% noncondensing
Fax Specifications
Maximum T.38 Ports 8
Web Connections 50
File Upload Size248MB max for the Send Fax Web page; 36MB max for T.37, Client software and API
Certifications
EMC Approvals FCC Part 15 Class A, EN 55022 Class A, EN 55024
Safety Approvals UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)
1UL Listed @ 40°C. Limited by power supply. UL Certification does not apply or extend to an ambient above 40°C
and has not been evaluated by UL for ambient greater than 40°C. This product is intended to be supplied by a
Listed Power Unit marked L.P.S. or Class 2 and rated 12 VDC 5A.
10 FaxFinder®Fax Server FF240-IP Administrator Guide

PRODUCT OVERVIEW
2The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API
attachments.
FaxFinder Power Draw
FaxFinder power draw at 12 volts.
Typical1Maximum2Peak3
Current (AMPS) 0.870 0.955 15.40
Watts 10.65 11.65 --
Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.
1Typical is the current while the unit is powered up, but not sending or receiving faxes.
2Maximum is the current while sending or receiving faxes.
3Peak is the current while sending or receiving faxes.
Fax File Types
Users can fax the following document types through the web management interface. Additional options are
available through the FaxFinder Client.
■PDF
■PS
■TIF or TIFF
■TXT
Note: When printing from another application, FaxFinder sends the file as TIF images.
Requirements
The FaxFinder IP Fax Server works with other devices and services on your communication network to send and
receive faxes and to perform administrative functions. FaxFinder requires:
■SMTP server access
Used to distribute FaxFinder emails that contain faxes, administrative notices, and log files.
■Multi-Tech recommends that you create a DNS A record for FaxFinder.
■Depending on the location of email recipients and IP resources, FaxFinder may also require WAN
access through your network’s Internet gateway.
■A workstation for initial FaxFinder configuration
Depending on your network, you may need to connect FaxFinder directly to the workstation to complete
initial network setup. You will need to identify and possibly change the workstation’s current IP. If using a
laptop, note that an active WiFi connection may interfere with the Ethernet connection to FaxFinder.
■Internet Browser
Use a current version of your Internet browser. Some FaxFinder Web Management pages do not render
correctly on outdated browsers.
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PRODUCT OVERVIEW
■Static IP address
FaxFinder does not support automatically assigned IP addresses via DHCP. FaxFinder is set from the factory
with an IP address of 192.168.2.1 (netmask 255.255.255.000).
■Ethernet and RJ-45 Cable
You need to know if your Ethernet equipment has a simple traditional switch or hub, a managed V-LAN
switch that is IP address aware (and will block traffic that is not from its configured subnet), or a port on a
network enabled device (such as a PBX or router) with controls that are similar to a managed switch.
■FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity
sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ-
45 cable.
■FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on
the Ethernet port that you connect to the FaxFinder.
■SIP and T.38 Network Requirements
You need to know what parameters your network requires to communicate with the FaxFinder.
Fax Routing Overview
Inbound Routing
Depending on your network configuration, FaxFinder can route incoming faxes to a network printer, network
share, and through your mail server to any individual user. FaxFinder can deliver incoming faxes as email
attachments to any user on your mail system, whether local, remote, or mobile.
Outbound Routing
You can configure FaxFinder so that users can send faxes through a T.37 email, the FaxFinder Fax Client, a web
browser, or a Web API. Fax Client Software, installed on a user's Windows computer, also allows the user to send
faxes through the print function of any software.
12 FaxFinder®Fax Server FF240-IP Administrator Guide

PRODUCT OVERVIEW
FaxFinder®Fax Server FF240-IP Administrator Guide 13

HARDWARE AND INSTALLATION
Hardware and Installation
Connectors and LEDs by Model
FaxFinder FF240-IP Connectors
Connector Descriptions
Label Description
+12V Power receptacle for provided power cord.
CONSOLE DE-9 connection for serial access and control of the FaxFinder.
USB Not used at this time.
RESET Use to reboot the FaxFinder.
LAN 1 RJ-45 receptacle for network connection.
FaxFinder FF240-IP LEDs
LED Descriptions
Label Name Description
Speed Speed When lit, if the color is:
Green: Ethernet rate is 1000 Mbps
Yellow: Ethernet rate is 100 Mbps
Unlit: Ethernet rate is 10 Mbps
Link/Act Link / Activity Lit when a physical link has been established with the Ethernet network. Blinks
when there is activity.
HDD High Density When the internal hard drive is accessed, this LED is yellow. When unlit, HDD is
Drive not being accessed.
Power Power Solid (constant) green if unit is on.
14 FaxFinder®Fax Server FF240-IP Administrator Guide

HARDWARE AND INSTALLATION
Before Installing FaxFinder
Disable Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support Call Waiting. The
Call Waiting beep causes fax communication errors.
Mounting FaxFinder (Optional)
The FaxFinder 240-IP is a table-top unit that can be rack-mounted. Mounting kits can be purchased separately.
When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the
enclosure manufacturer.
Rack Safety
When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the
enclosure manufacturer.
Note: The ambient temperature of the rack interior must not exceed 40° Celsius.
■Do not place the unit directly on top of other equipment or place other equipment directly on top of the
unit.
■If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the
maximum recommended ambient temperature (40° C) is not exceeded.
■Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack.
■If a power strip is used, ensure that the power strip provides adequate grounding of the attached
apparatus.
■When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous
condition. The rack should safely support the combined weight of all the equipment it supports.
■Ensure that the main supply circuit is capable of handling the load of the equipment. See the power label on
the equipment for load requirements.
■Only properly qualified service personnel should install this equipment. Only connect like circuits - connect
SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits
to TN circuits.
Mounting FaxFinder in a 19-inch Rack
Attaching the FaxFinder to the rail of an EIA 19-inch rack enclosure will likely require two people.
1. Unpack the mounting kit. You should have two pairs of mounting brackets (four parts) and a bag of
screws.
2. Remove feet (4) from the FaxFinder unit, if they are attached.
3. Remove two screws (Figure 1 Part A) from the bottom right side of the FaxFinder.
FaxFinder®Fax Server FF240-IP Administrator Guide 15

HARDWARE AND INSTALLATION
Figure 1
4. Secure the bracket piece shown in Figure 2 to the bottom of FaxFinder's right side using two provided
screws. Figure 1 Part B shows how to position the bracket piece.
Figure 2
5. Use two screws to attach the second bracket piece (Figure 3) to the posts on the first bracket as shown in
Figure 1 Part C. The flange side of the bracket should face toward the back. Figure 4 shows a FaxFinder
240-IP with both bracket pieces attached.
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HARDWARE AND INSTALLATION
Figure 3
Figure 4
6. Repeat Steps 3-5 for the left bracket.
7. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack
manufacture's mounting procedure. Because equipment racks vary, screws for rack-rail mounting are not
provided. Follow the instructions of the rack manufacturer and use screws that fit.
FaxFinder®Fax Server FF240-IP Administrator Guide 17

HARDWARE AND INSTALLATION
Cabling FaxFinder
To cable FaxFinder:
1. Connect the power cord to an outlet or power strip and to the power adapter.
2. Connect the power adaptor to the 12V connector on the FaxFinder.
CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the
warranty and can damage the FaxFinder.
3. Verify power.
■The Power LED comes on immediately after power is applied.
■FaxFinder takes a short time to boot up when you apply power.
4. Connect FaxFinder to Ethernet Network. Plug one end of your RJ-45 Ethernet cable into the FaxFinder's
Ethernet port (labeled LAN1) and the other end into your network Ethernet hub. This Ethernet cable is
not included with your FaxFinder unit.
Warning:
Before connecting to the Ethernet Network, determine if the network is a 192.168.2.x subnet. FaxFinder's
factory default IP address is 192.168.2.1. Connecting the FaxFinder to a network that has a different device
at the same IP address will cause data interference.
If your existing Ethernet network uses a 192.168.2.x subnet, connect from the Administrative PC to the
FaxFinder using an RJ-45 Ethernet cable and configure the FaxFinder's IP address to an IP address currently
available on the Ethernet network. (Refer to Configuring FaxFinder's IP address and Network Settings.)
When the FaxFinder's IP address has been configured, you can connect the FaxFinder into the network.
18 FaxFinder®Fax Server FF240-IP Administrator Guide

BASIC FAXFINDER CONFIGURATION
Basic FaxFinder Configuration
Configuring FaxFinder's IP Address and Network Settings
To configure the FaxFinder's IP address:
1. Set the admin computer to startup IP address.
If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You
can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the
terminal program.
Connect the FaxFinder directly to a compatible computer so you can change the FaxFinder's IP address to
one that will operate on your network. To connect a FaxFinder directly to a compatible computer:
a. Use an RJ-45 network cable to connect a PC directly to your FaxFinder (this may require you to
disconnect the PC from its current network).
b. Set the IP address through the PC connected to the FaxFinder. In the Windows Control Panel, open
the Network option. Open Properties for the Local Area Connection. Record the original IP address
so you may re-enter it when finished. Select Use the following IP address and set the IP address to
http://192.168.2.x where x can be from 2to 254 (use any address except 192.168.2.1). Close the
Properties forms.
2. Login to FaxFinder Web Management.
a. Open a web browser and enter the FaxFinder IP address, 192.168.2.1. The Login screen appears,
showing that the FaxFinder is connected to the network.
Note: FaxFinder uses a Secure WEB interface via TLS (HTTPS browsing) with a self-signed certificate.
Your browser will display a warning message about expired or invalid certificates. Ignore the warning
or add an exception. Refer to Generating a Server Certificate for details.
b. Enter admin (all lower case) in both the Username and Password fields.
c. Click Login. The Web Management home page appears. Use this page to access all the FaxFinder
Server software screens.
3. Set FaxFinder's IP Addresses.
a. Click System Configuration. The Network Configuration page appears.
b. Enter the IP Address and other network information for your FaxFinder. Refer to Network
Configuration Fields for field details.
c. Click Save.
■If you have not changed a DNS setting, changes take effect within a few seconds.
■If you have changed a DNS setting, the system prompts you to reboot the unit and changes
take effect when the reboot completes. Change will not take effect if you cancel the reboot.
You can wait to reboot until you complete configuration.
Note: At this stage, your computer and the FaxFinder will no longer communicate with each other.
4. Reset the admin computer's IP Address.
a. Reset the computer's IP address to the original value that you recorded in Step 1 or any other IP
address that allows you to communicate with the FaxFinder at its new IP address.
FaxFinder®Fax Server FF240-IP Administrator Guide 19

BASIC FAXFINDER CONFIGURATION
b. Disconnect the computer from the FaxFinder.
c. Re-connect your computer to its normal LAN connection.
5. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server
software again.
a. Enter the new IP address of the FaxFinder into your browser.
b. Enter admin (all lower case) in both the Username and Password fields.
Again, your browser may show a warning about the certificate. Ignore it and continue.
Network Configuration Fields
FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0.
Field Description
Hostname Required. Enter an alphanumeric hostname to associate with this FaxFinder. Hostnames
can contain periods (.) and dashes (-). Multi-Tech recommends that the hostname be
resolvable by DNS or otherwise. FaxFinder uses this hostname to identify itself when
connecting to an SMTP server. This hostname is also used in the recipient's address for
T.37 emails.
Description Enter a description up to 64 characters. This appears on the Web Management home
page.
IP Address Required. Enter a static IP address for the FaxFinder to use. FaxFinder does not support
automatic assignment (DHCP). If you are setting up this FaxFinder for the first time, once
you change the IP address, you will need to be on the same network to make changes.
Subnet Mask Required. Enter the subnet mask to be used by this FaxFinder. A typical subnet mask is
255.255.255.0, but your network may be different.
Default Gateway Required. Enter the network's default gateway IP address. This allows FaxFinder to
contact network addresses outside the local network, such as an internet time server or
SMTP server.
Primary DNS Enter the primary domain name server, if any, that this FaxFinder will use for IP address
name resolution. If you change this value, reboot the system when you save your
changes.
Secondary DNS Enter the secondary domain name server, if any, for this FaxFinder. If you change this
value, reboot the system when you save your changes.
20 FaxFinder®Fax Server FF240-IP Administrator Guide