Multitech FaxFinder FF100 User manual

ADMINISTRATOR USER GUIDE
FaxFinder™FF100
V.34 Fax Server
Administrator User Guide

FaxFinderTM Administrator User Guide
Model FF100
PN S000356B, Version B
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2006, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes.
Revisions
Revision Level Date Description
A08/18/04 Initial release.
B04/20/06 Update for 1.05.08 software release.
Patents
This device covered by the following patent: 5,673,268
Trademarks
Multi-Tech Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo.
All other products and technologies are the trademarks or registered trademarks of their respective
holders.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Technical Support
Country By Email By Phone
France: [e-mail] (33) 1-64 61 09 81
India: [e-mail] 91 (124) 2340780
Europe, Asia, Africa: [email protected]k (44) 118 959 7774
U.S., Canada, &
rest of the World: suppor[email protected]m [phone]
[phone]
Internet Address: http://www.multitech.com

Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 3
Table of Contents
CHAPTER 1 – PRODUCT DESCRIPTION AND SPECIFICATIONS................................................................6
PRODUCT DESCRIPTION..............................................................................................................................................6
PRODUCT FEATURES ..................................................................................................................................................7
PREREQUISITE:DETERMINING PBX COMPATIBILITY &CONFIGURATION .................................................................8
SAFETY WARNINGS....................................................................................................................................................8
TECHNICAL SPECIFICATIONS......................................................................................................................................9
RELATED MANUALS...................................................................................................................................................9
DISTRIBUTING DOCUMENTS TO CLIENT USERS ..........................................................................................................9
CHAPTER 2 – SYSTEM OVERVIEW...................................................................................................................10
Our Sample FaxFinder Systems ..........................................................................................................................10
Server Setup for Sample FaxFinder System – Acme99, Inc.................................................................................12
Receiving a Fax, Server Perspective – Acme99 Gets a Fax................................................................................13
Receiving a Fax, Client Perspective – Joe Gets a Product Order.......................................................................14
Sending a Fax, Server Perspective – Acme99 Sends a Fax.................................................................................15
Sample Client Setup – Joe, the Acme99 Order Processor...................................................................................16
Sending a Fax, Client Perspective – Mary Sends Spec Sheet to Client...............................................................17
Fax Message Components...................................................................................................................................18
CHAPTER 3 – SERVER INSTALLATION...........................................................................................................19
PREREQUISITE:DETERMINING PBX COMPATIBILITY &CONFIGURATION ...............................................................19
WE SUPPLY ..............................................................................................................................................................19
YOU SUPPLY ............................................................................................................................................................19
PART A: CABLING -- CONNECTING THE FAXFINDER TO POWER OUTLET,PHONE LINES,AND ETHERNET................20
1. Connect FaxFinder to AC Outlet.....................................................................................................................20
2.Verify powering. ...............................................................................................................................................20
3. Connect FaxFinder to Ethernet Network.........................................................................................................20
PART B: CONNECTING TO TELEPHONY SERVICE......................................................................................................21
PART C: CONFIGURING THE FAXFINDER SERVER.....................................................................................................22
Summary of Configuration Data..........................................................................................................................22
1. Setting Admin PC to Startup IP Address .........................................................................................................23
2. Logging In (I)...................................................................................................................................................24
3. Setting FaxFinder IP Addresses......................................................................................................................25
4. Resetting Admin PC to Its Regular IP Address................................................................................................26
5. Logging In (II).................................................................................................................................................26
6. Setting Administrative Functions.....................................................................................................................26
7. Setting Up the Mail Server...............................................................................................................................29
8. Configuring the FaxFinder’s Modem..............................................................................................................29
9. Changing Admin’s Server Password...............................................................................................................32
10. Specifying Administrator’s Client Password.................................................................................................33
11. Sending Test Fax from Fax Machine to FaxFinder.......................................................................................33
12. Adding Client/Users to the Phone Book ........................................................................................................35
CHAPTER 4 – FAXFINDER SERVER SOFTWARE SCREENS.......................................................................36
Home Screen........................................................................................................................................................36
Login Screen........................................................................................................................................................37
Fax Log Screen....................................................................................................................................................38
Fax Details Screen...............................................................................................................................................40
Current Status Screen..........................................................................................................................................42
Logout Option......................................................................................................................................................44
Help Screen..........................................................................................................................................................44
Administration Screen .........................................................................................................................................45
Phone Book Screen..............................................................................................................................................49
Modem Configuration Screen – POTS Modem....................................................................................................51

Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 4
Password Administration Screen.........................................................................................................................55
CHAPTER 5 – FAXFINDER CLIENT SOFTWARE CONFIGURATION........................................................56
INSTALLING FAXFINDER CLIENT SOFTWARE ...........................................................................................................56
ASSOCIATING CLIENT WITH SPECIFIC FAXFINDER UNIT(S)......................................................................................61
DIS-ASSOCIATING THE CLIENT FROM A SPECIFIC FAXFINDER UNIT ........................................................................63
DISABLING AND RE-ENABLING A CLIENT’S FAXFINDER SERVICE ...........................................................................64
SENDING TEST FAX ..................................................................................................................................................64
FAXFINDER FAX CLIENT SOFTWARE MENU COMMAND DEFINITIONS .....................................................................65
CHAPTER 6: FAXFINDER CLIENT SOFTWARE OPERATION....................................................................73
SENDING A FAX........................................................................................................................................................74
SCHEDULING FAX TRANSMISSIONS ..........................................................................................................................80
RE-SENDING A FAILED FAX .....................................................................................................................................81
PUTTING PENDING FAXES ON HOLD AND RESCINDING THE HOLD............................................................................82
CANCELING A FAX ...................................................................................................................................................85
SETTING FAX RETRY NUMBER AND INTERVAL ........................................................................................................86
SENDING ONE FAX CONTAINING MULTIPLE DOCUMENTS........................................................................................87
FORWARDING A FAX ................................................................................................................................................89
RECEIVING A FAX.....................................................................................................................................................91
Receiving Faxes in POTS Mode ..........................................................................................................................91
Receiving Faxes in PBX Routing Mode...............................................................................................................93
USING THE MULTI-TECH TIFF VIEWER.....................................................................................................................95
Frequently Used Commands – Toolbar Icons .....................................................................................................95
SETTING UP YOUR ADDRESS BOOK MANUALLY....................................................................................................100
SETTING UP YOUR ADDRESS BOOK BY SYNCHRONIZING WITH OUTLOOK .............................................................102
What Synchronization Means ............................................................................................................................102
Synchronization Procedure ...............................................................................................................................102
USING STOCK COVER PAGES..................................................................................................................................105
CREATING OR MODIFYING COVER PAGE STYLES ...................................................................................................111
Creating New Cover Page Templates................................................................................................................111
Modifying Existing Cover Page Templates........................................................................................................119
COVER PAGE GENERATOR MENU/ICON COMMAND DESCRIPTIONS........................................................................125
File Menu...........................................................................................................................................................125
Edit Menu ..........................................................................................................................................................126
Insert Menu........................................................................................................................................................126
View Menu.........................................................................................................................................................128
Settings Menu ....................................................................................................................................................129
REPORTING FAILED FAXES TO THE ADMINISTRATOR .............................................................................................130
CHAPTER 7 – SERVER OPERATION ...............................................................................................................131
FAX LOG EMAIL MESSAGES...................................................................................................................................131
FRONT PANEL LEDS..............................................................................................................................................132
DEALING WITH FAILED FAX REPORTS....................................................................................................................133
Failure Analysis: Factors to Consider .............................................................................................................133
Possible Solutions to Fax Failure Problems .....................................................................................................133
CHAPTER 8 - DEVICE MANAGER INSTALLATION & OPERATION.......................................................134
Installing Device Manager Software.................................................................................................................134
Operation: Applicability of Device Manager ...................................................................................................135
Access to Commands .........................................................................................................................................135
Device Manager Command Summary...............................................................................................................135
Opening the Device Manager Software.............................................................................................................137
Device Manager Main Screen ...........................................................................................................................138
Device Manager “Edit” Menu ..........................................................................................................................140
Right-Click Menu for Selected FaxFinder Device.............................................................................................144
FIRMWARE UPDATING PROCESS -DETAILED..........................................................................................................150
FaxFinder Modem Firmware Update................................................................................................................150

Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 5
FaxFinder Server Firmware Update.................................................................................................................154
Uninstalling or Reinstalling the Device Manager Software..............................................................................157
CHAPTER 9 – TROUBLESHOOTING................................................................................................................160
1. What if I can't see the web page for my FaxFinder ?....................................................................................160
2. What if I don't get an email when I set the mail server address ? .................................................................160
3. What if the FaxFinder doesn't answer a fax call? .........................................................................................162
4. What if I don't get the email to me of the test fax that I sent?........................................................................162
CHAPTER 10 – REGULATORY INFORMATION............................................................................................163
47 CFR PART 68 TELECOM ....................................................................................................................................163
47 CFR PART 15 REGULATION...............................................................................................................................164
FAX BRANDING STATEMENT..................................................................................................................................164
CANADIAN LIMITATIONS NOTICE...........................................................................................................................165
INDUSTRY CANADA................................................................................................................................................165
WEEE STATEMENT................................................................................................................................................166
CHAPTER 11: WARRANTY, SERVICE, & REPAIR .......................................................................................167

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 6
Chapter 1 – Product Description and
Specifications
Product Description
The FF100 V.34 FaxFinder unit is a complete, economical, easy-to-use network fax server. With it, you
can receive faxes as emails and send faxes from any application that can print. The FF100 FaxFinder
operates in two modes: PBX Routing Mode and POTS Mode.1
PBX Routing Mode. When connected to a station port on a PBX2, the FF100 functions as a network fax
server with full two-way fax service. Multiple fax DID numbers are dedicated to incoming fax traffic which
is routed to the FF100. (Only one station port is needed. Faxes transmitted to any of the fax DID
numbers all go to the station port serving the FF100.) The FF100 converts the incoming faxes into
graphic files that are sent as email attachments to fax recipients on or beyond the ethernet network.
(Because faxes are delivered in the form of email, the fax recipient could be at any reach-able email
address. So, for example, a sales person could receive faxes while traveling by using a regular company
fax number and picking up the email messages remotely.) Each fax DID number is associated with a
particular email address.
To put the FaxFinder into “PBX Routing Mode,” choose a value other than “Pots Line” in the Routing field
of the Modem Configuration server software screen. PBX Routing Mode can be implemented for any
compatible PBX by setting the Routing field to “DTMF Digits.” However, there are special settings for
PBXs made by certain manufacturers (for example, “Avaya Mode Code” for certain Avaya PBXs) and,
where applicable, those settings are preferrable to the “DTMF Digits” setting.
Receiving. Fax clients receive faxes in the form of email attachments. From the remote fax sender’s
perspective, PBX extension phone numbers are functionally identical to ordinary fax phone lines.
Sending. Fax clients on the network can send faxes directly from their PCs using any application
program that can print. The application program must be set so that the FaxFinder itself is its printing
destination. In response to the ‘Print’ command, the FF100 turns the ‘print file’ image into a fax. The
FF100 transmits the fax to the public phone system (PSTN) or to another PBX extension.
POTS Mode. When connected directly to a regular POTS line (or to a PBX without ‘convergent’ routing
capability), the FF100 functions as an outgoing fax server with incoming fax service going through an
attendant. Outgoing faxes work the same as in PBX Routing Mode. That is, to send a fax, the user prints
to the FaxFinder from an application program. However, all incoming faxes go to a single email recipient,
the attendant, who then sends them on, as needed, to the intended recipient. To put the FaxFinder into
“POTS Mode,” choose the value “Pots Line” in the Routing field of the Modem Configuration server
software screen.
In either configuration, the FF100 cannot send and receive faxes simultaneously.
1The mode is set in the Modem Configuration screen of the FaxFinder Server software.
2For FF100 compatibility in PBX Routing Mode, the PBX must support ‘convergent routing,’ that is,
the routing of multiple extension numbers to a single station port. PBXs lacking this functionality
can still be used with the FaxFinder in POTS Mode.

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 7
Multi-Tech’s FF100 FaxFinderTM V.34 Fax Server
The FaxFinder product consists of the hardware unit, server software pre-installed on the hardware unit, a
management program for the administrator, and a suite of client software programs (the main fax-sending
program, a viewer for TIFF files, and a program for creating and modifying fax cover pages).
Product Features
•Faxes routed to email via PBX extension numbers
•Faxes converted to TIFF files
•Uses a single PBX station port
•Allows available PBX extensions to serve as incoming fax numbers for users
•One loop-start POTS port for outbound/inbound faxing
•Super G3 V.34/33.6K fax communication
•Compression in MH, MR, and MMR modes
•Error Correction Mode (ECM) for fast and reliable faxing
•Web server interface for system configuration and management
•Email notification of failed outbound fax transmissions
•Supports wink-start, immediate-start, and delay-dial service types
•V.92/56K data mode
•Tone and pulse dialing
•Connects to 10/100BaseT Ethernet
•Flash memory for easy software updates
•Small desktop-size external chassis
•Two-year warranty

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 8
Prerequisite: Determining PBX Compatibility &
Configuration
To operate the FF100 FaxFinder system in conjunction with a PBX (“PBX Routing Mode”), that PBX must
be able to route incoming calls to many PBX extension numbers to a single PBX station port. This
multiple-extension-to-single-port capacity allows multiple PBX users to have their own unique directory
numbers for receiving faxes.
If you are using the FF100 in conjunction with a PBX, be sure that the PBX has this multiple-extension-to-
single-port functionality and that it is activated. PBXs lacking this functionality can still be used with the
FaxFinder in POTS Mode.
Safety Warnings
•Use this product only with UL- and CUL-listed computers (US).
•Never install phone wiring during a lightning storm.
•Never install a phone jack in a wet location unless the jack is specifically designed for wet locations.
•Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the
network interface.
•Use caution when installing or modifying phone lines.
•Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning.
•Do not use a phone in the vicinity of a gas leak.
• To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

Chapter 1: Product Description and Specifications
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 9
Technical Specifications
The FF100 FaxFinder meets the following specifications:
Connectors RJ11-Line Jack, RJ45 - Ethernet Jack
Size 4.3”w, 2.4”h, 0.94”d
11 cm x 6.1 cm x 2.4 cm
Weight 4.5oz (140 g)
Power Consumption Typical 1.6W (0.175A @9v DC)
Maximum 2.2W (.225A @9.9v DC)
Operating
Environment
32-104 degrees F (0-40 degrees C)
relative humidity 20 to 90% noncondensing
EMC Approvals FCC Part 15 Class B, Canada Class B, EN
55022 Class B, EN55024,
Safety Approvals UL, cUL, UL60950, CSA 950, EN60950,
AS3260, CCIB (China)
Telecom Approvals FCC Part 68, CS03
Related Manuals
The FF100 FaxFinder unit comes with 4 manuals that serve different purposes:
Title Format Purpose
Administrator User Guide
(this manual)
on CD Presents comprehensive info about FaxFinder
unit, server software, & client software.
Client User Guide on CD Comprehensive user info for FaxFinder clients.
Client Operation Primer on CD Brief instructions for sending and receiving
faxes via the FaxFinder system. Multi-Tech
recommends that you give a copy of this
document to each client user.
Quick Start Guide in print FaxFinder Administrator should use this
manual to configure the FaxFinder unit, the
server software, and software for each client.
Multi-Tech manuals and other resources are available on the Multi-Tech Web page at
http://www.multitech.com.
Distributing Documents to Client Users
The person acting as FaxFinder Administrator should see to it that client users get copies of the Client
Operation Primer (the file name is S000407_.PDF) and the Client User Guide (the file name is
S000406_.PDF). You could distribute this information either by printing out and/or photocopying hard
copies of these manuals for client users or else by supplying them with the electronic PDF files for these
documents either as email attachments or via some memory storage medium (CD, diskette, etc.). Client
users will need this information to take advantage of the capabilities of the FaxFinder system.

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 10
Chapter 2 – System Overview
Our Sample FaxFinder Systems
The FaxFinder system handles faxes in a non-conventional way. A regular fax machine is a centralized
resource. The FaxFinder system decentralizes fax functions throughout a network of PCs served by the
FaxFinder unit and by an email server in a common Ethernet network. In this chapter, we will give you
the big picture of how the FaxFinder FF100 Server unit and the FaxFinder Client software can deliver this
convenient functionality.
To show what you must do to implement FaxFinder functionality, we use a two fictitious companies as
examples in this manual. The first “Acme99, Inc.,” is a small manufacturing firm that we describe in this
chapter. We show, in this small sample system, the parameters that must be set in any FaxFinder
system, both for the server and for clients. The second fictitious example entity is “Rocky Mountain
Construction, Inc.,” a housing developer. References to this company will appear in later chapters of this
manual.
A regular fax machine typically operates in a common office area and is shared by multiple parties.
Usually no individual’s fax traffic is heavy enough to justify a dedicated personal fax machine. Commonly,
many parties go to the same fax machine to send and receive on a single ordinary phone line.
Compared to the centralized and non-private nature of faxing with an ordinary fax machine, the FaxFinder
system offers fax users decentralized functionality, autonomy, and privacy. For outgoing faxes, the
conversion of documents into electronic fax files is now done by FaxFinder Client software (that resides
on the PC of each user) working with the print output of any application program. Faxes can be sent to
multiple parties with one mouse click. Outgoing faxes can consist of multiple documents and come from
different application programs (word processors, graphics programs, spreadsheets, etc.).
For incoming faxes, the FaxFinder system works differently in “PBX Routing Mode” than in “POTS Mode.”
In PBX Routing Mode, each client on the FaxFinder network has a private phone number for receiving
faxes. Available extension numbers on the PBX allow each FaxFinder unit to serve numerous clients
from a single phone line. The FaxFinder transforms each incoming fax message into a graphics file and
routes it, as an email attachment, to the intended recipient.
In POTS Mode, all incoming faxes go to a fax attendant who then forwards them to their intended
recipients. All clients on the FaxFinder system use the same incoming fax number.
In either mode, the fax recipients can be at any accessible email address, inside or outside of the local
network.

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 11
PBX
Station Port
PSTNPSTN
T1 Line POTS Line
Ethernet
LAN Ethernet
LAN
FF100
FF100
FaxFinder FaxFinder
. . .
. . .
Outbound Faxing:
Users set FaxFinder
as printing destination
in application program.
Then ‘print-to-FaxFinder.’
Outbound
Faxes Outbound Faxes
PBX Routing Mode POTS Mode
Inbound
Faxes Inbound
Faxes
Inbound Faxing:
Email attachments
are sent directly
to recipients.
Email attachments are
sent to Attendant and
forwarded to recipients.
Inbound Faxing:
Attendant
FF100 FaxFinder Modes
For outgoing faxes, the FaxFinder works the same in both PBX Routing Mode and POTS Mode. Each
client must be ‘registered’ with the FaxFinder Server unit. To send a fax, the client/user ‘prints to
FaxFinder’ from an application program. That is, the client/user picks the FaxFinder as the destination
printer in a particular application program and then prints the document to send the fax.
In the remainder of this chapter, we introduce our fictitious sample Faxfinder systems. First, we show the
server software parameters that must be set for this simple system. Next we show two pairs of
illustrations about fax reception and fax transmission. In the first pair, we show what happens in the
FaxFinder system when a fax is received, from both server and client perspectives. In the second pair,
we show what happens when a fax is sent. The server perspective comes first. We then show sending
from the client perspective along with a setup for that client. We briefly explain each step of the process.
Finally, we show how the FaxFinder assembles the components of the fax message for the convenience
of the user.
These illustrations explain how the FaxFinder system fits into your Ethernet network and what client users
will encounter when they begin to use the FaxFinder Client software.

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 12
Server Setup for Sample FaxFinder System – Acme99, Inc.
192.168.4.251
Pete
PSTN
Joe
PBX Ext 3049
Pat
Admin
Internet
Time Server
FF100
FaxFinder
Server
POTS
Modem
Ethernet Port
Mail Server
PC of FaxFinder
Administrator
Email: [email protected]
All incoming faxes are labeled
as coming from the admin.
Unassigned Number [e-mail]
Pat [email protected] 3049
Pete pete [email protected] 3033
Joe joe [email protected] 3032
Mary mary [email protected] 3031
Phone Book
add
update delete
update
update
update
delete
delete
delete
update
Company in example has 30 PBX station
ports and 20 additional extension numbers
to assign to users who need incoming fax
numbers:
Telco Setup
Faxing PBX Ext: 3033
Administration: IP Configuration
IPAddress 192.168.4.89
Subnet Mask
Name Server
Default Gateway
Secondary
Name Server
update
255.255.255.0
192.168.4.251
192.168.4.1
Administration: SMTP Configuration
SMTP Server Address mail.acme99.com update
A time server pro-
vides current time
to the FaxFinder
upon request. The
time server uses
Simple Network
Time Protocol
(SNTP).
time.nist.gov
mail.acme99.com Mail Server must support
Simple Mail Transport
Protocol (SMTP), which
FaxFinder uses for
outputting faxes in
email form.
192.168.4.89
faxfinder.acme99.com
Ethernet LAN
FaxFinder Server
Software Setup
FaxFinder
Server
Software
Setup
Request Interval
update
Time Zone
Days Hours Minutes
(GMT-06:00) Mountain Time (US & Canada)
00
24
A Domain Name Server
(DNS) resolves domain
names (www.acme99.com)
into actual IP addresses
(192.168.4.200).
Admin is typically recipient
of all faxes sent to unassigned
PBX extensions (faxes to
“Unassigned Number”).
Admin uses FaxFinder
Phone Book to assign
PBX extension numbers
to email addresses of clients.
Admin receives fax log
report as email attachment
after every nth fax.
Faxing PBX Ext: 3032
Email: joe
@acme99.com
Mary
Email: pete
@acme99.com
Faxing PBX Ext: 3031
Email: mary
@acme99.com
Name Server
PBX
Station Ports
Administration: Time Configuration
Time Server time.nist.gov
Add Time Server
patm
Pat -- Admin admin [email protected] update
Name User ID Email Address Ext Function

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 13
Receiving a Fax, Server Perspective – Acme99 Gets a Fax
Customer faxes order
to Joe at Acme99.
Uses Joe’s PBX
fax number:
7635553032
1
2Fax message traverses
public phone network.
Fax message reaches
PBX. Calls to all fax ex-
tensions are directed to
FF100 FaxFinder Server.
3
Acme99 Office
Quontaazy Scientific
Office
PBX Ext 3032
Joe
PBX Ext 3049
Pat --
Admin Email:pat
@acme99
.com
7Fax message from customer
(Quontaazy’s order)
arrives as attachment
(TIF file) in Joe’s email inbox:
[email protected].
Joe opens TIF file
of customer order
message using
Multi-Tech Tiff
Viewer program.
PBX Ext 3033
Pete
Email:pete
@acme99
.com
PBX Ext 3031
Mary Email:mary
@acme99
.com
8
9FaxFinder Server fax log ( )
indicates successful fax reception.
pass
Name
Remote ID Result
Fax Log
Time
Pat
Pete
07/27/2004 12:47:31 PM 7747354686
Send
Receive
07/27/2004 10:48:46 AM
07/27/2004 10:32:06 AM
07/27/2004 09:49:39 AM
07/27/2004 09:39:31 AM
07/27/2004 09:20:02AM
07/27/2004 08:07:26AM
07/27/2004 07:33:19AM
Pat
Mary
Pete
Joe
9857979
2123670278
8017920194
7175782 pass
pass
pass
pass
pass
pass
pass
send
send
send
send
receive
receive
receive
Joe
Pete
3033258763
send
PSTN
PBX
Station Ports
FF100
FaxFinder
Server
POTS
Modem
Ethernet Port
Acme99 Hyperbolic Gadulators – Order Form
Acme9 9 Gadulato r Orders [email protected]om
926 Main S t. www.acme99.com
Timbergull, MN 55555
763-717-300 0 Fax: [phone]
Date _ 27 July 20 04__________________________
Name: _ Quonta az y Sc ie nt if ic , In c .__________________________________
Cont act __KimPhon____________________________________________
Street __9140CryoPkwyE. ________ _____ _______ ________ ______ ______
City/State/Zip__Carrollford,MA0 1555_____________________________________
Phone __774-735-4685___________________________________________
Payment
Ter m s Pu r.Or der Numbe r Confir mati on Numbe r Routing Number Credit/ Refund
QP18002 3
ShipDate Carrier BackOrder RMA Voucher
F

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 14
Receiving a Fax, Client Perspective – Joe Gets a Product Order

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 15
Sending a Fax, Server Perspective – Acme99 Sends a Fax
Customer receives
Mary’s FAX message
about product
specifications.
1
Acme99 Office
Customer’s
Office
PBX Ext 3032
Joe
PBX Ext 3049
Pat
Admin Email:pat
@acme99
.com Mary prints to FaxFinder
to fax product specifications
to a customer.
PBX Ext 3033
Pete
Email:pete
@acme99
.com
PBX Ext 3031
Mary Email:grs
@rmc83
.com
6
Email:joe
@acme99
.com
7FaxFinder Server fax log ( )
indicates successful fax transmission.
2FaxFinder client SW captures
word processor output and
assembles outgoing message
from FF Client screens and
cover page.
pass
Name
Remote ID Result
Fax Log
Time
Pat
Mary
Pete
07/27/2004 10:23:36 AM 7747354686
Send
Receive
07/27/2004 09:56:46 AM
08/20/2003 09:53:23 AM
08/20/2003 09:48:37 AM
08/20/2003 09:40:57 AM
08/20/2003 09:25:14 AM
08/20/2003 09:08:20 AM
08/20/2003 08:53:11 AM
Pat
Mary
Mary
Pete
Joe
9857979
3039187171
8017920194
7175854
pass
pass
pass
pass
pass
pass
pass
send
send
send
send
receive
receive
receive
receive
Acme99 Hyperb oli cG adulat ors -- P r odu ct S peci f i ca t io n s
Welcometoth eworld of hyper bolicgadu lators . Thispr oduct will gadul ate under the mostsevere
conditionsand still meet the requi red demandsof hy perbolicperfor mance. Ac me99i sa tr ustedl eader in
thegadulator i ndustry. Your firmmay ge t al ong f inewi t hour basic,tim e-testedB l uebird100 model , the
industrystandardf or bas ic gadulationfunct ionality.Ifyou’realar ger fir m,you ma y need ou r Urgel 500,
especiallydesigned forhigh-vol umegadul ating int he enterpr isec ontext. A nd there isa fam ilyof
gadulatorswith an assortment of features inbetween to meet virt uallya ny commercial requi rements.
GadulationFunctionsbyModel
Model P ower Output MTBF Dimen sions (i nches) Approvals
Bluebird100 10 amps@
120VAC 100 gadnerks/min 1000days 32Wx24Lx 9D Amer.Gad. NerkC raf t Agy
Crow200 12amps@
120VAC 200gn./min 2000 days 36Wx 24Lx12D AGNA
Pigeon300 14amps @
120VAC 300gn/min 3000days39Wx 27Lx17D AGNA
Cockatoo400 16amps @
120VAC 400gn/min. 4000 days 42Wx 29Lx19D AGNA
Urgel500 18amps@
120VAC 500gn/min 5000days56Wx 32Lx21D AGNA
Notes:
1.All specssu bject to change withoutnoti ce.
2.All measurementst aken under standa rdizedfiel d condition s.
3.AGNAacce ptsnoliabilityforgadulation s att emptedi n excessivenerkfield s as s hownonstate and
federalmaps. For accesstomaps,seewww.agna-nerk.org/nerkmap.htm.
4.Misuseof ner king privilege s or gadulation w ithout al i censemay be s ubjectt ofi nes andpenal ties under
variousstatel aws.
5.All modelse xhibit –90 dB of splo dgenocking attenuat ion.
ComingSoon…Acme99MiniNerkHomeandAuto Gadulatee rs
Toenjoysimul ation of the full nerking charact eristics ofhy perbol ic gadulato rs at home,consider our l i ne
ofMiniNerkG adulateers. These models com ei n asuper-compactchassisthatwill add flair to your ho me
décor.Home model s work on ordinary1.5V bat teri es. O ur car ga dulator swor k on 12V AC, canbe
installedin yourt runkfor extr asecurit ya ndcr osso ver into full-fl edged gadulation operati ons for
significantperi odsof t ime, up to 25 minutes under som e field condi tions. –75 dBo f splo dgenocking
attenuationgu aranteed. Al lMini- Nerkss upport the Megablar kTMpr otocol. Watch for ads thi sfall.
FF100
FaxFinder
Server
POTS
Modem
Ethernet Port
Mary’s FaxFinder
Client SW communicates
with the FF100 over
Acme99’s Ethernet
network.
3
POTS modem
sends Mary’s
fax message
to the public
phone network
through the
PBX.
4
PSTN
PBX
Station Ports
Fax message traverses
public phone network.
5
T1

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 16
Sample Client Setup – Joe, the Acme99 Order Processor

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 17
Sending a Fax, Client Perspective – Mary Sends Spec Sheet to Client

Chapter 2: System Overview
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 18
Fax Message Components
Cover Page
From:
To:
Subject :
Comment :
Thetime has come for all good
persons to come to the aid of their
respective countries.
Dear Mr Jones:
Wewerepleasedatyour inquiry
about our housing tobeoffered
a t th e Mu rki e Po nd ho us ing
development. Weexpectthe
project to take off within the next
several months. Our forecasts
fo r h ousi ng ne eds sh ow a hi gh
demandinthe comingyears.
Thisis a chanceforyou to getin
on the groundfloor of what could
become agreatopportunity.
Bl ah, blah, b la h, blah, blah.
Wewerepleasedatyour inquiry
about our housing tobeoffered
a t th e Mu rki e Po nd ho us ing
development. Weexpectthe
project to take off within the next
several months. Our forecasts
fo r h ousi ng ne eds sh ow a hi gh
demandinthe comingyears.
Thisis a chanceforyou to getin
.
...
Outgoing Fax Transmission
How the FaxFinder’s outgoing fax
comes together.
Recipient
Info
FROM
FFAddress Book
Contact screen
OR
FFSend Fax screen
Sender
Info
FROM
FFFax Client
Software
Options screen
Subject,
Comment
FROM
FFSend Fax screen
FROM
file of application program.
For example,
word processor
or
graphics program.
Main Body
of
Fax Message
FROM
FF Server Software
screens
Fax Stamp
Info

Chapter 3: Server Installation
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 19
Chapter 3 – Server Installation
This chapter showsyou how to set up your Multi-Tech Model FF100 FaxFinder.
The setup process includes both cabling of the FF100 unit and configuration of the FaxFinder server
software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.
Prerequisite: Determining PBX Compatibility &
Configuration
To operate the FF100 FaxFinder system in conjunction with a PBX and in “PBX Routing Mode,” that PBX
must be able to do convergent routing. That is, it must route incoming calls made to many PBX
extension numbers to a single PBX station port. For example, fax calls to twenty PBX extension numbers
(555-3101 through 555-3120) might be directed to a FaxFinder unit at 555-3121.This multiple-extension-
to-single-port capacity allows multiple PBX users to have their own unique directory numbers for receiving
faxes.
If you are using the FF100 in conjunction with a PBX and in “PBX Routing Mode,” be sure that the PBX
has this multiple-extension-to-single-port capacity and that this capacity is activated.
We Supply
• An FF100 FaxFinder with factory-installed software
• A set of four self-adhesive plastic feet
•Two holding bridles (mounting brackets)
• One universal power supply with power cord
• One common telephone cable (RJ-11 at both ends)
• A product CD with software for client PCs and additional documentation for both administrators
and client/users
• This printed Quick Start Guide
You Supply
•A nearby AC power outlet
•A connection to your Ethernet LAN
•A telephony connection
either - a PBX station port
or - a common subscriber (POTS) phone line jack
•An admin PC (with web browser) to configure the FaxFinder
•Client PCs (Windows NT/2000/XP) with email and printing applications. Network clients receive
faxes in their email inboxes. They will send faxes by printing to the FaxFinder server from application
programs.

Chapter 3: Server Installation
Multi-Tech Systems, Inc. FF100 FaxFinder Fax Server Admin User Guide 20
Part A: Cabling -- Connecting the FaxFinder to Power Outlet,
Phone Lines, and Ethernet
Summary: Place the FaxFinder in a convenient location, and then connect it to your AC power outlet and
Ethernet.
1. Connect FaxFinder to AC Outlet
Plug the DC power transformer into a power outlet or power strip. Secure the other end to the PWR jack
on your FaxFinder. The DC power transformer is included with your FaxFinder.
Caution: Use only the DC power transformer supplied with the FaxFinder. Use of any other
transformer voids the warranty and can damage the FaxFinder.
2.Verify powering.
After power is applied, there is a 4-second delay before the PWR LED comes on. In normal operation,
the PWR LED will be flashing.
When you apply power, the FaxFinder performs a diagnostic self-test. The PWR indicator flashes when
the test is complete and the unit is ready. If this does not happen, check that the power supply is solidly
connected and that the AC outlet is live.
3. Connect FaxFinder to Ethernet Network.
Plug one end of your RJ45 ethernet cable into the FaxFinder’s ethernet jack and the other end into your
network ethernet hub. This ethernet cable is not included with your FaxFinder unit.
Caution: Before connecting to the Ethernet Network, make sure that the network to which you are
connecting the FaxFinder is not a 192.168.2.x subnet. Because the FaxFinder’s factory
default IP address is 192.168.2.1, connecting it to a network that has a different device at
that same IP address would cause data interference.
If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder using an
RJ45 crossover cable until the FaxFinder’s IP address has been configured. Thereafter,
connect the FaxFinder into the network with an ordinary RJ45 cable.