Multitech MA100-1M User manual

Multi Access
®ACS
Analog Communications Server
MA100-1M
User Guide

Multi-Tech Systems, Inc. MultiAccess ACS User Guide 2
MultiAccess ACS User Guide
MA100-1M
PN S000351D, Version D
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2007, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes. Check Multi-tech’s Web site for current versions of our
product documentation.
Revisions
Revision Level Date Description
A07/22/05 Initial release.
B 04/13/06 Added modem sharing and call-back security.
C 07/14/06 Change to single mounting bracket and changed mounting dimension.
D06/22/07 Manual revised to include software version 1.03.
Trademarks
MultiAccess, Multi-Tech, Multi-Tech Systems, Inc., and the Multi-Tech logo are trademarks of Multi-Tech
Systems, Inc.. All other products or technologies are the trademarks or registered trademarks of their
respective holders.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Technical Support
Country By Email By Phone
France: [email protected] +(33) 1-64 61 0981
Europe, Asia, Africa [e-mail] +(44) 118 959 7774
U.S., Canada, all others: [e-mail] [phone] or [phone]
Internet Address: http://www.multitech.com

Table of Contents
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 3
Table of Contents
Chapter 1 – Product Description & Specifications................................................................................5
Product Description ................................................................................................................................5
Features .................................................................................................................................................5
Package Contents ..................................................................................................................................6
Handling Precautions..............................................................................................................................6
LED Indicators........................................................................................................................................6
Product Specifications ............................................................................................................................6
Chapter 2 – Installation............................................................................................................................7
Attaching the MultiAccess ACS to a Fixed Location................................................................................7
MultiAccess ACS Connections................................................................................................................8
Chapter 3 – Configuring Your MultiAccess ACS ...................................................................................9
Setting Admin PC to Startup IP Address.................................................................................................9
Logging In...............................................................................................................................................9
Setting MA100-1M IP Addresses..........................................................................................................10
Resetting Admin PC to Its Original IP Address.....................................................................................10
Logging In Again...................................................................................................................................10
Time Configuration ...............................................................................................................................10
Setting Up the Mail Server....................................................................................................................11
Modem Setup .......................................................................................................................................11
Setting Authentication...........................................................................................................................13
Setting Up Local Users.........................................................................................................................14
Chapter 4 – Software..............................................................................................................................15
Home Screen....................................................................................................................................15
Login Screen.....................................................................................................................................16
Call Log Screen.................................................................................................................................17
Call Log.............................................................................................................................................18
Call Details........................................................................................................................................18
Current Status Screen.......................................................................................................................19
Logout Option....................................................................................................................................20
Help Screen ......................................................................................................................................20
Administration Screen.......................................................................................................................21
Local Users Data Base Screen .........................................................................................................23
Modem Setup....................................................................................................................................24
Authentication Screen.......................................................................................................................25
Chapter 5 – Troubleshooting.................................................................................................................26
Chapter 6: Warranty, Service, & Repair................................................................................................28
Appendix A – Device Manager Utility....................................................................................................30
Adding a Device to the Manager...........................................................................................................31
Set Local User Sharing.........................................................................................................................32
Synchronize Phonebooks/Local Users..................................................................................................33
Updating Firmware ...............................................................................................................................34
MultiAccess ACS Modem Firmware Update......................................................................................34
MultiAccess ACS Firmware Update...................................................................................................37
Appendix B – Regulatory Information ..................................................................................................40
47 CFR Part 68 Telecom......................................................................................................................40

Table of Contents
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 4
47 CFR Part 15 Regulation...................................................................................................................41
Fax Branding Statement.......................................................................................................................41
Canadian Limitations Notice .................................................................................................................42
Industry Canada ...................................................................................................................................42
Safety and EMC Product Approvals......................................................................................................42
Appendix C – Waste Electrical and Electronic Equipment (WEEE) Statement .................................43
Appendix D – C-ROHS HT/TS Substance Concentration....................................................................44
依照中国标准的有毒有害物质信息 ........................................................................................................44
Appendix E – MCSI2000 Parameters ....................................................................................................45
Setting Up MCSI2000 Com Port Redirector..........................................................................................45
Appendix F – Modem AT Commands ...................................................................................................46
AT Commands......................................................................................................................................46
Escape AT Commands.........................................................................................................................59
V.92 Commands...................................................................................................................................60
S-Registers...........................................................................................................................................65
Result Codes........................................................................................................................................68
Index........................................................................................................................................................70

Chapter 1 – Product Description and Specifications
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 5
Chapter 1 – Product Description &
Specifications
Product Description
The MultiAcces ACS single-port communications server provides connectivity to the corporate LAN for
telecommuters and mobile users, or to remotely installed equipment, via one integrated V.92/56K
modem. MultiAccess’ small size makes it ideal for users who need remote access on a limited basis, but
don’t have room for a larger system or where remote access is needed on a temporary basis for remote
diagnostics.
The MultiAccess ACS has two roles (usage), RAS and Modem Sharing.
RAS Solution: The MultiAccess can be used as a dial-in PPP Remote Access Server in a LAN to Client
environment. The purpose is to give a remote node (i.e., Microsoft Dail-up Networking clients) IP access
to the same subnet and LAN the ACS is installed on. Masquerading (NAT) and LAN to LAN routing
(assignment of an entire subnet) are IP networking techniques not supported by the ACS. The supported
PPP security protocol (means of communicating user credentials between PPP end points) is PAP only.
Modem Sharing Solution: The modem in the ACS can be a shared resource on your network. Computers
with network asscess to the ACS can use Telnet on port 7000 and get direct AT command access to the
modem in the ACS, for either outbound or inbound calls. A common way to take advantage of this role is
by installing Com Port Redirector Software (i.e., Multi-Tech’s MCSI2000 for Windows) on your
workstation(s). The redirector adds a virtual com port to the workstation and uses Telnet to map, redirect,
the com port to the modem. The redirector and Telnet session replaces the UART based hardware of a
PC and serial cable connection normally found in traditional modem installations. A communication
program using this virtual com port has its data redirected to and from the modem within the ACS, making
the modem appear as if it is directly attached to a communication port on the workstation.
MCSI2000 Utility is provided on the MultiAccess CD and a summary of the parameters are presented in
Appendix E.
Modem AT Commands are presented in Appendix F.
For the latest revision of the MultiAccess User Documentation, refer to the Multi-Tech Systems, Inc. Web
site: http://www.multitech.com
Features
•One integrated V.92/56K modem
•Supports dial-out for clients on IP networks
•Modem supports V.92/56K dial-out and V.34/33.6K dial-in connections
•Client authentication provided through RADIUS or local database
•Callback security using local database
•Connects to 10/100BaseT Ethernet
•Industry-standard PPP client support
•Web server interface for system configuration and management
•Flash memory on modem and server for easy updates
•Two-year warranty

Chapter 1 – Product Description and Specifications
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 6
Package Contents
The MultiAccess package contains:
•One MultiAccess ACS
•One universal power supply with power cord
•One mounting bracket
•Four adhesive-backed rubber feet for table-top mounting
•One Quick Start Guide
•One product CD
Handling Precautions
All Devices must be handled with certain precautions to avoid damage due to the accumulation of static
charge. Although input protection circuitry has been incorporated into the Devices to minimize the effect
of this static buildup, proper precautions should be taken to avoid exposure to electrostatic discharge
during handling and mounting.
LED Indicators
Name Description
TD Transmit Data – Lit when transmitting data
RD Receive Data – Lit when receiving data
CD Carrier Detect – Lit when a valid carrier signal is detected
LNK Link – Lit when network data connection has been established.
ACT Activity – Lit when network data is being transmitted or received.
PWR Power – Flashes as a heart beat when unit is functioning normally. If
the processor is locked up, this LED is on all the time.
Product Specifications
Category Description
LAN Port 10/100Baset Ethernet
WAN Port V.92/56K modem
Data Rates V.92/56K downloads and 48K uploads speeds from V.92 servers; V.90/56K downloads from V.90/K56flex servers; 33.6K bps transfers
with other servers.
Standards Data: V.92, V.90, enhanced V.34 & below
Error Correction: V.42
Data Compression: V.44, MNP® Class 5; V.42bis
System Management Web based - HTTP
Security Local database or RADIUS support
Power Usage Typical – 1.6W (175mA @ 9VDC)
Maximum – 2.2W (225mA @ 9.9VDC)
Power Supply 100-240VAC; 50/60Hz universal input or 120VAC; 60Hz
Operating Temperature 32°to +120°F (0°to 50°C); humidity range 20-90% (non-condensing)
Storage Temperature -40°C to +85°C
Physical Dimensions 4.3” w x 2.4” h x 0.94” d; 4.5 oz.
11 cm x 6.1 cm x 2.4 cm; .14K g
Certifications CE Mark
EMC: FCC Part 15 Class B, EN55022, EN55024
Safety: UL 60950, En60950
Telecom: 47CFR Part 68, CS03, TBR21
Other countries also included Deleted: ¶

Chapter 2 – Installation
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 7
Chapter 2 – Installation
Attaching the MultiAccess ACS to a Fixed
Location
The MultiAccess is design to be used on the desktop or to be panel-mounted. To attach the bracket for
panel-mounting, following these steps:
1. Typically, the MultiAccess is mounted against a flat surface with two mounting screws. Drill the
mounting holes at the desired location. The mounting holes must separated by 4 15/16 inches center-
to-center.
ScrewSeparation
1516
inches4
2. To attach the bracket to the MultiAccess, slide the mounting bracket into the corresponding slots on
the back of the MultiAccess chassis.
3. Attach the adapter to the surface with two screws.

Chapter 2 – Installation
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 8
MultiAccess ACS Connections
The MT100-1M is supplied power through an external power supply.
1. Plug the DC power transformer into the power outlet or power strip. Secure the other end to the PWR
on your MultiAccess. The DC power transformer is included with your MultiAccess.
Caution: Use only the DC power transform supplied with the MA100-1M. Use of any other
transformer voids the warranty and can damage the unit.
2. After power is applied, there is a 4-second delay before the PWR LED comes on. In normal
operation, the PWR LED will be flashing.
When you apply power, the MA100-1M performs a diagnostic self-test. The PWR indicator flashes as
a heart beat indicating that the processor is functioning correctly. If the PWR indicator does not come
on, check that the power supply is solidly connected and that the AC outlet is live. If the PWR
indicator flashes as a heart beat, then comes on solid, this indicates a malfunction within the unit.
3. Plug one end of your RJ45 Ethernet cable into the MA100-1M’s Ethernet jack and the other end into your
network Ethernet hub. This Ethernet cable is not included with your MA100-1M unit.
Caution: Before connecting to the Ethernet Network, make sure that the network to which you
are connecting the MA100-1M is not a 192.168.2.x subnet. Because the MA100-1M’s factory
default IP address is 192.168.2.1, connecting it to a network that has a different Device at that
same IP address would cause data interference.
If it is a 192.168.2.x subnet, connect from the Administrative PC to the MA100-1M using an
RJ45 crossover cable until the MA100-1M’s IP address has been configured. Thereafter,
connect the MA100-1M into the network with an ordinary RJ45 cable.
4. Plug one end of a phone cable into the telephone wall jack and the other end into the LINE jack on
the MA100-1M.

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 9
Chapter 3 – Configuring Your
MultiAccess ACS
Setting Admin PC to Startup IP Address
1. Connect a PC to your network. Record the original PC’s IP address before you change it.
2. Set the PC IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1).
Logging In
1. Bring up a Web browser on your PC. At the browser’s address line, type the default address of
the MA100-1M: http://192.168.2.1 and press Enter.
2. The Login screen will appear.
At this point you can be assured that the MA100-1M is connected to the network.
If the Login screen does not appear, see item #1, “What if I can’t see the web page for my MA100-1M?”
in Chapter 5: Troubleshooting.
3. At the Login screen, enter admin (all lower case) in the Username field.
4. Enter admin (all lower case) in the Password field.
5. Click the Login button. The Home screen will appear. From this screen, you can access all of
the MA100-1M software screens.

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 10
Setting MA100-1M IP Addresses
1. In the MA100-1M Administration screen, go to the IP Configuration fields.
2. Fill in the IP information that applies to your MA100-1M unit. The fields for “IP Address,” “Subnet
Mask,” “Default Gateway” and “Name Server” are required. A “Secondary Name Server” is
optional.
3. Click Update. After the Update button has been clicked, it takes 5 seconds for the MA100-1M
to update the addresses.
Resetting Admin PC to Its Original IP Address
In Setting the Admin PC to the network number of the MultiAccess, you recorded the original IP address
of the administrator’s PC and then reset it to the IP address required to allow communication with the
MA100-1M unit. You may now set the IP address of the administrator’s PC back to its original value or to
any other value that will allow you to communicate with the MA100-1M at its new IP address.
Logging In Again
Having reset the IP address of the administrator’s PC, you must log into the MA100-1M software again
with the MA100-1M’s new IP address. Go to the Login screen, enter admin as User Name and admin
as Password.
Time Configuration
1. In the MultiAccess Administration screen, go to the Time Configuration fields.
2. In the Time Server window, select from the three time server URLs. The default is time.nist.gov.
The Time Server is a substitute for a real-time clock in the MultiAccess.
If you would like to add your own time server, you can enter the URL or IP address of your time
server in the Add Time Server window.
3. In the Request Interval window, select the Days, Hours, and Minutes that the MultiAccess will
update its clock from the time server.
4. If you are in daylight savings time, check the Use Daylight Savings Time (DST) box.
5. In the Time Zone, Date Format, and Time Format windows, choose the options for your time
zone.
6. Click the update button to change to your new parameters.

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 11
Setting Up the Mail Server
1. From the Administration screen, go to the SMTP Configuration fields.
2. Enter the mail server address in the SMTP Server Address window (e.g., mail.multitech.com or
IP address).
3. Enter the SMTP Port (usually 25) that is used as the SMTP Server.
4. Enter the E-mail address of the administrator in the Administrator E-mail window.
5. If the SMTP Server requires a User ID, enter the ID in the SMTP Server User ID window.
6. If the SMTP Server requires a password, enter the password in the SMTP Password window.
7. If you enter a password, retype the identical password in the Retype SMTP Password window.
8. Click on Update. At this point the MA100-1M will send the Administrator an email saying that
the mail server address has been updated.
Modem Setup
The Modem Setup menu group defines the Modem Sharing behavior and the General Modem Setup
Group defines the Country Code and number of rings before auto answer.
If you are using your MultiAccess for dial-in PPP access (RAS solution), you do not have to modify
Modem sharing, but, you have to select the Country Code. If you are using your MultiAccess for dial-out,
you will have to select one of the Modem Sharing options and select the Country Code.
With any of the Modem Sharing options, the TCP port number used to access the modem is 7000.
Modem Sharing with authentication means a login prompt will be issued to the socket when it is opened.
Who (what) ever opened the socket must provide appropriate credentials before access is given to the
modem. If RAW is also selected – support for RFC 2217 (com port control vial Telnet) will be disabled.
1. If you are using your MultiAccess for dial-in PPP access (RAS), click on the Country Code down
arrow and choose your country/region. Click on the update button to save your selection.
If you are using your MultiAccess for dial-out, you will have to click on the Modem Sharing down
arrow and choose one of the Modem Sharing options.
Caution: Modem sharing is accomplished by implementing a Telnet interface to the MultiAccess
modem. Secure the access to the port via a firewall or IP filter settings to prevent unauthorized
use of your modem resource.
No Authentication. Immediate access is given to the modem.

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 12
Local Authentication. A valid set of credentials, defined in the Local User data base, is required
before access is granted.
Radius Authentication. A valid set of credentials, defined in the Radius User data base, is
required before access is granted.
Raw Mode with No Authentication. User data is treated “as is”, without interpretation, and no
authentication is required.
Raw Mode with Local Authentication. User data is treated “as is”, without interpretation, and a
valid set of credentials, defined in the Local User data base, is required before access is granted.
Raw Mode with Radius Authentication. User data is treated “as is”, without interpretation, and
a set of credentials, defined in the Radius User data base, is required before access is granted.
2. Select your Country Code by clicking on the down arrow and choose your country/region.
3. If the modem is being used for in-bound calls, select the number of ring(s) for auto answer.
4. Click Update

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 13
Setting Authentication
Authentication Type option defines where the database of user credentials reside. Local Authentication
refers to the Local User Database on the MultiAccess. Radius Authentication refers to a user database
controlled by a Radius Server outside the MultiAccess.
If a Radius Server is used for authentication, then the server has to be configured to receive requests
from the MA100-1M.
For RAS calls, dial-in PPP, a second static IP address is needed in the Remote Host Address field. This
address is for the dial-in user, PPP server. This address needs to be on the same subnet, network
number as that of the MultiAccess.
Remote Host Address is not used if the modem sharing is set for authentication..
Radius Client Setup points to the Radius Server when the Authentication is Radius.
Authentication
1. In the Authentication Type, if your database for user credentials reside in the Local User
Database on the MultiAccess, then accept the default – local.
If your user database resides on a Radius Server outside the MultiAccess, then click on the
down arrow and choose radius.
2. For RAS calls, enter a static IP Address in the Remote Host Address window which will be
assigned to the dial-in user. This Remote Host Address has to match the network number of the
MultiAccess.
RADIUS
1. If you are setting up MultiAccess to use Radius authentication, then enter the IP address of the
primary RADIUS Server in the RADIUS Server Address 1 window.
2. Enter the port number (usually port 1812) for the RADIUS Server in the top Port window.
3. Enter the IP address of the Radius Accounting server in the RADIUS Accounting Address 1
window.
4. Enter the port number (usually port 1813) for the Radius Accounting Server in the bottom Port
window.
5. Enter the Secret of the Radius Server that you are communicating with. The Secret has to be
identical to the one used by your Radius Server and is limited to 14 alphanumeric characters.
6. Click on the Update button to save your port configuration.

Chapter 3: Configuring your MultiAccess ACS
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 14
Setting Up Local Users
The administrator builds the Local Users data base defining the Name field, recording the User ID,
Password entries, and callback method. The administrator account has both administration of the MA100-
1M and dial-in rights. The user accounts only have rights to use the modem. The remote user enters
their user ID and password during the dial-in session.
For Local Authentication, go to the Local Users screen.
Note: The first row is for the “Administrator” function. No matter what values are used for the Name,
User ID and Password fields, the first row will still apply to the person doing the Administrator
function for the MA100-1M. The Administrator is the party privileged to configure the MA100-1M.
Note: Callback Security can be implemented in two ways: 1) a fixed telephone number by choosing
Admin specified in the Callback window. 2) A variable telephone number by choosing User specified
in the Callback window.
Administrator Row:
1. In the “Administrator” row of the Local Users screen, enter the Name and User ID to be used for
the MA100-1M administrator (it need not be literally “Administrator”).
2. In the Password window, enter an alphanumeric password. Passwords can be as long as 21
characters, and are case-sensitive.
3. In the Confirm Password window, enter the identical alphanumeric password.
4. If the administrator is going to enable the Callback Security option, click on the Callback down
arrow and choose the callback method. A fixed phone number is Admin specified or variable
phone number is User specified.
If the Callback Security option is enabled and Admin specified is selected, then enter your fixed
callback telephone number in the Callback # window.
If the Callback Security option is enabled and User Specified is selected, you do not enter a
telephone number in the Callback # window. You enter the callback telephone number during the
dial-in process.
5. Click on Update in the “Administrator” row. At this point, a Login screen will appear and you will
be asked to log in again. Log in using the administrator’s User ID (as listed in the “User ID”
column) and the administrator’s current password.
Caution: If you change the admin password, you must be sure you remember you new
password.
Users Row:
1. In the first blank row, enter the Name and User ID of your local user.
2. In the Password window, enter an alphanumeric password. Passwords can be as long as 21
characters, and are case-sensitive.
3. In the Confirm Password window, enter the identical alphanumeric password.
4. If you are going to enable the Callback Security option for a remote user, click on the Callback
down arrow and choose the callback method. A fixed phone number is Admin specified or a
variable phone number is User specified. For example, if a traveling sales person needs to be
called back at their current location, they will provide the callback telephone number during the
dial-in process.
If the Callback Security option is enabled and Admin specified is selected, then enter their
fixed callback telephone number in the Callback # window.
If the Callback Security option is enabled and User specified is selected, you do not enter a
telephone in the callback # window. The remote user enters the callback number during the dial-
in process.
5. Click the add button to include this local user in the data base.
6. Repeat the User Row steps for each user you want to add to your local user data base.

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 15
Chapter 4 – Software
In this chapter, we present the screens of the MultiAccess ACS software. We describe each field in each
screen and some of the command buttons. (We do not describe command buttons that have functions
that would be readily understood by users of Windows software. Examples of such self-evident functions
include buttons like “OK,” “Cancel,” “Next,” etc.)
Home Screen
The MultiAccess Home screen offers access to all other MultiAccess software screens.

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 16
Login Screen
The MultiAccess Login screen is the primary security Device for the Server software.
The MultiAccess has a default setting that allows use of “admin” as both the User Name and the
Password at initial startup. After you have begun configuring your MultiAccess, you should change the
password in the Local Users screen for the administrator account described later in this chapter.

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 17
Call Log Screen
The Call Log screen displays the parameters you can set for the Call Log entries and displays a call log
entry for each call. The Log Parameters define the threshold number of entries and the number of entries
retained in the log history. The Call Log summarizes each call and the Details button displays an in-depth
look at the call from the individual initiating the call, when the call was connected, duration of the call,
transmit and receive baud rates, to authentication status.
Log Parameters Field Definitions
Column Values Description
Auto Log Threshold
Numeric 1 to 20 entries The Auto Log Threshold is limited to 20 logs. The
threshold is limited by the memory in the
MultiAccess.
Log History Numeric
1 to 20 entries The Log History Entries defines how many Call
Log entries are stored. The maximum number of
Log History entries is limited by the memory in
the MultiAccess and that limit is 20 entries.
Save Changes (button) Click the Save Changes button save the
threshold and history entries.
Send Log Now (button) Click the Send Log Now button to
Delete Log (button) Click the Delete Log button to remove Call Log
entries

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 18
Call Log
Call Log Field Definitions
Column Values Description
Call Type Data Data call is the only type of call supported by
MultiAccess.
Time mm/dd/yyyy Time that call was sent or received.
Username
alphanumeric The name of the user generating or receiving the call.
Rate
33,600; 31,200; 28,800;
26,400; 24,000; 21,600;
19,200; 16,800; 14,400;
12,000; 9600; 7200; 4800;
2400; 1200; 0-300 bps
The data call transmission speed in bits per second at
which the current call occurred.
Details
The Details button displays the details of that call.
Call Details
The Call Details screen displays the details of the call when the Details button was clicked for the call
displayed in the Call Log. The Call Details present an in-depth view of the call from the individual initiating
the call to the time it was connected, duration of the call, transmit and receive baud rates, authentication
status, and much more.

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 19
Current Status Screen
Current Status Field Definitions
Field Name Values Description
System group
Current Time weekday, mo, dd
hh:mm:ss yyyy The present time of day.
Pending Messages numeric Emails sent to the administrator that have not
been opened. These can include debug log
messages, mail server change notifiction
message (relating to the “SMTP Server Address”
field of Administration screen).
Email To:
Alphanumeric in
email name format The email address has to be entered in proper user@domain format.
Subject: Alphanumeric Title of the last pending or sent email.
Time Server Status Initializing,
No Errors,
SNTP Error: type
The MultiAccess synchronizes its call time
stamps to an Internet source, usually a
government standards site. It will attempt
contact with the standards web site 5 times in 20
seconds. If contact fails, it will try 5 times again 5
minutes later. If contact succeeds, the
MultiAccess will update its stamping time
periodically per an interval set in the
Administration screen.

Chapter 4: Software
Multi-Tech Systems, Inc. MultiAccess ACS User Guide 20
Current Status Field Definitions (cont’d)
Field Name Values Description
System group
Up Time xdays yy hours:
zz minutes Operation time since last reboot.
Email Status No Errors,
Bad MailServer
Address,
Mail Server
Connect Failed,
SMTP Invalid
Response, SMTP
Client Timeout
Indicates whether the MultiAccess’s email
transmissions, both calls and administrative
messages, are proceeding with or without errors.
POTS Modem1 group
State Waiting for Ring,
Initializing Modem,
Waiting for
Connect,
User login getting
Call info
Indicates the modem’s current operating
condition.
Connect Time mm/dd/yyyy,
hh:mm:ss For the current call, the date and time at which the connection began.
Elapsed Time numeric The duration of the current call in seconds.
Initialize Modem (button) Initializes the modem, clearing a busied-out
state. This can only be done by a user with
administrative rights.
Make Busy (button) Imposes a busied state on the modem. This can
only be done by a user with administrative rights.
Reset (button) Click on this button to reset the unit to factory
defaults.
Logout Option
When you click on Logout in the Home screen, you will be logged out of the MultiAccess software. The
Login screen will appear to allow access to re-enter the program.
Help Screen
Online Help has not yet been implemented.