Multitone EkoSecure EKSHUB-0A Service manual

Document Part Number: 9262-0211
Issue Number: 1
Release: 03/02/2022
EkoSecure, EkoTek, and EkoCare Hubs
Product Part Number: EKSHUB-0A / EKCHUB / EKTHUB
Administrator Guide

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Contents
0Preface ______________________________________________________________ 7
0.1 About this document 7
0.2 Intended readers 7
0.3 Warranty 7
0.4 Compliance 7
0.5 Company liability 8
0.6 Data protection 9
0.7 Safety 9
0.7.1 Installation notes 9
0.7.2 Connection of power supplies 10
0.7.3 Servicing 10
0.8 Feedback 10
0.9 Version control 10
1Introduction _________________________________________________________ 11
2Front panel __________________________________________________________ 11
2.1 Overview 11
2.2 Indicators 12
2.2.1 LCD Display screen 12
2.2.2 Timing synchronisation with Timing Master 12
2.2.3 Radio beacon transmission active 13
2.2.4 Configuration installed 13
2.2.5 EkoTek logo 13
2.3 Removing the lower front panel 13
2.3.1 IP Address Reset button 14
3Powering the device___________________________________________________ 15
3.1 Powering up the device 16
3.2 Powering down the device 16
3.2.1 Changing the on-board batteries 17
3.3 Failure of the external power supply 17
3.3.1 Total power failure 18
4Software interface ____________________________________________________ 18
4.1 Connecting a viewing device to the Hub 19

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4.2 Accessing the web interface 19
4.2.1 Logging in to the web portal 19
4.2.2 Logging out of the web portal 20
5Configuration menu___________________________________________________ 20
5.1 System settings 21
5.1.1 System Clock 21
5.1.2 Hub IP settings 23
5.1.3 Connecting to external systems 24
5.1.4 Remote logging 25
5.1.5 Browser language 26
5.1.6 LAN 227
5.2 Radio 28
5.2.1 Network Identifier 28
5.2.2 Synchronisation PTP domain 29
5.2.3 Delay Optimisation 29
5.2.4 Frequency Hopping 30
5.2.5 Device Auto-Register 31
5.2.6 Mobile Device Monitor 32
5.2.7 Radio Language 33
5.2.8 Auto-Register Names 33
5.3 Devices 34
5.3.1 Manually adding a new device 35
5.3.2 Editing an existing device 36
5.3.3 Removing a device 37
5.4 Device Modes 37
5.4.1 Alarm Clearance settings [Pager devices] 38
5.4.2 Alarm Escalation –Period (text field) 39
5.4.3 Alarm Operation settings [Call Point devices] 39
5.4.4 Alarm Operation settings [Fob devices] 40
5.4.5 Assist Alarm settings 42
5.4.6 Attendance settings 42
5.4.7 Audible Alert (drop-down list) 43
5.4.8 Channel (drop-down list) 43
5.4.9 Clearance Device Enable (checkbox) 44
5.4.10 Clearance settings [Fob and Call Point devices] 45
5.4.11 Contact Input settings 45
5.4.12 Dead Man alarm settings 46
5.4.13 Downstream Channel (drop-down list) 47
5.4.14 Emergency Alarm settings [EkoCare Units] 48
5.4.15 Enable location reports 49
5.4.16 Location Alarm settings 49
5.4.17 Location Range (drop-down list) 50
5.4.18 Lock to Network 52
5.4.19 Long-Range Only / Convertor (radio buttons) 52

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5.4.20 Man Down Alarm settings 54
5.4.21 Manual alarm settings 55
5.4.22 Nurse Call settings [EkoCare Units] 56
5.4.23 Nursecall Operation settings [Call Point and Fob devices] 56
5.4.24 Patient Call settings 57
5.4.25 Permanent on operation 58
5.4.26 Radio (checkbox) 58
5.4.27 Relay Operation settings 59
5.4.28 Snatch Cord settings 60
5.4.29 Upstream Channel (drop-down list) 61
5.5 Pager groups 62
5.5.1 Managing Pager Groups 63
5.6 Alert rules 65
5.6.1 Adding a new Alert Rule 67
5.6.2 Editing an existing Alert Rule 68
5.7 EkoCare Rules 68
5.8 Factory reset 69
5.9 Delete all 70
5.10 Passwords 71
5.10.1 Editing the account passwords 72
5.10.2 Access based on user account 72
5.11 Archive 72
5.11.1 Creating an archive 73
5.11.2 Restoring an archive into the system 73
5.12 Upgrade 74
5.13 Power down 75
5.14 Message format 76
6Main menu __________________________________________________________ 77
6.1 Day / Night –Setting the current Shift 78
6.1.1 Manual selection 78
6.1.2 Automatic 78
6.1.3 External 79
6.2 Event log 79
6.2.1 The Event Log table 81
6.2.2 Adding records 81
6.2.3 Exporting the Event Log data 82
6.3 Page device 82
6.4 Pager log 83
6.4.1 The Pager Log table 84
6.5 Location data 84
6.5.1 The Location Reporting table 85
7Maintenance menu____________________________________________________ 86

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7.1 Device status 86
7.1.1 Device Details page 87
7.2 Network tree 89
7.2.1 Searching the Network Tree 90
7.3 Traffic 91
7.4 Message rank 92
8Operating the hardware interface________________________________________ 93
8.1 Default display 93
8.2 Raising and clearing alarms 94
8.2.1 Raising an alarm from the Hub 94
8.2.2 Clearing an alarm raised by the Hub 95
8.2.3 Alarm escalation 95
8.3 Receiving messages 95
8.3.1 Responding to a message 95
8.3.2Messages listed on the default display 96
8.3.3 Receivable message types 96
8.4 Dead Man alarm prompts 97
8.5 Hub operation menu 97
8.5.1 Hub functions sub-menu 97
8.5.2 Advanced settings sub-menu 99
9Upgrading the Hub software ___________________________________________ 101
10 Servicing___________________________________________________________ 102
11 Additional support ___________________________________________________ 102
Appendices_________________________________________________________ 103
AEkoTek, EkoSecure, and EkoCare principles 103
A.1 The radio network mesh 103
A.2 Beacons 104
A.2.1 Main Beacon 104
A.2.2 Location Beacon 106
A.3 Devices 108
A.3.1 The Hub 109
A.3.2 Static devices 109
A.3.3 Portable devices 110
A.3.4 External devices and systems 111
A.4 Device Modes overview 111
A.5 Network Zones overview 112
A.6 Alarms 113
A.6.1 Alarm types 113

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A.6.2 Alarm escalation 114
A.6.3 Information included in alarm messages 114
A.6.4 Alert Rules overview 115
A.7 Maintenance Messages 115
BRemote logging ouput 115
Index ______________________________________________________________ 118

0 Preface 7
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0 Preface
0.1 About this document
This document covers the full operational function and device management of the
EkoSecure, EkoCare, and EkoTek Hubs as part of a standard EkoFamily system once
installed and commissioned for use. Guidance on editing the system configuration is also
included.
Each Hub contains a range of settings and features intended for use when integrated with
other EkoFamily system types. Where EkoTek, EkoSecure, and EkoCare systems are not
integrated, these features do not apply.
PLEASE NOTE: This document does not relate to the DIN VDE V 0825-1 EkoSecure Hub
(EKSHUB). For Administrator guidance concerning EKSHUB, see document 9262-0119.
For user guidance limited to basic operation of the hardware interface at Operator level for
daily team use, see the dedicated Operator Guide, document number 9262-0210.
For documentation concerning the installation of the devices, see the dedicated system
Installation & Setup Guides, document numbers 9261-9708 (EkoSecure), 9261-8173
(EkoTek), and 9261-9901 (EkoCare).
For information on the role of other Devices within the relevant EkoFamily system, see the
dedicated system documentation, available from Multitone upon request.
0.2 Intended readers
This document is intended for use by users with administrative and management
responsibilities relating to the EkoFamily system and access to the browser interface of the
system Hub. Some technical knowledge and familiarity of the system is required.
0.3 Warranty
This Multitone system is supplied with a 12-month warranty beginning upon receipt of the
solution. Please see Multitone’s standard terms and conditions of purchase.
0.4 Compliance
EU Territories
This product complies with the requirements of the following EU Directives:
Radio Equipment Directive (RED) 2014/53/EU
RoHS Directive 2011/65/EU (Decision 768/2008/EC
Annex II, Module A)

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UK
This product complies with the requirements of the following
Statutory Instruments:
Electrical Equipment (Safety) Regulations 2016
(S.I. 2016/1101)
Electromagnetic Compatibility Regulations 2016
(S.I. 2016/1091)
The Restriction of the Use of Certain Hazardous
Substances in Electrical
and Electronic Equipment Regulations 2012
(S.I. 2012/3032)
A complete copy of the associated Declaration of Conformity for this and other Multitone
products may be obtained upon request from supportdes[email protected]. Alternatively,
please contact your Multitone representative.
This equipment contains low power radio devices and has been tested for compliance with
the recognised operational performance and personnel safety working limits specified for
such equipment. Should any problems arise in relation to interference affecting signals
both to and from the equipment, the apparatus may require repositioning or the fitting of
additional filtering components, such as ferrite absorbers or in-line filters. Should such
action be deemed necessary, contact either Multitone or their authorised agents.
PRODUCT DISPOSAL WEEE DIRECTIVE 2012/19/EU & UK
S.I. 2013/1113
At the end of its serviceable life, this product should not be treated
as household or general waste. It should be handed over to the
applicable collection point for the recycling of electrical and
electronic equipment, or returned to Multitone or their agent, for
disposal.
0.5 Company liability
This document has been compiled for guidance only and the content checked for technical
accuracy. The user should ensure that the correct issue of the document is used, as
Multitone Electronics plc will not accept any liability for inaccuracies or errors resulting from
its use.
In line with Multitone’s policy of continued technical advancement, technical specifications
are subject to change without notice and the products and services offered may be subject
to availability and differ from those described, or illustrated, in this document.

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0.6 Data protection
As the equipment user or controller, you may collect and manage personnel data. In this
instance, you must be in compliance with any local privacy protection laws and regulations
which protect the rights and interests of other people, by implementing measures which
include but are not limited to: handling such data securely and only for a period of time that
is reasonably required for its intended use.
0.7 Safety
The following information applies to both operating and servicing personnel. General
Warnings and Cautions will be found throughout the manual where they apply.
WARNING statements identify conditions or practices that could result in personal
injury.
CAUTION statements identify conditions or practices that could result in physical
damage to the product or loss of data.
All the safety and operating instructions should be read before the equipment is connected
and operated and retained for future reference. All warnings marked on the equipment
should be strictly adhered to. No attempt should be made to remove any designated safety
covers, as these areas contain voltages of a sufficient magnitude to constitute a risk of
electric shock to personnel.
This package contains small parts that may be hazardous if mismanaged.
To attract attention, this equipment emits loud alert tones. Repeated exposure to such
sounds at close range can result in permanent hearing loss or damage. Users should
avoid putting their ears against the sounder opening on the front panel.
0.7.1 INSTALLATION NOTES
The installation and servicing of this product must only be carried out by suitably qualified
personnel.
This equipment is rated for use in the temperature range 0 - +40 ºC and is
ingress-rated to IP20. The equipment should be positioned away from sources of heat and
so that there is no interference to the flow of air around the front and sides of the unit.
This equipment has been designed to conform to the relevant Safety and EMC
performance standards, but it may be necessary to take additional precautions during
installation, to ensure continued compliance.

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0.7.2 CONNECTION OF POWER SUPPLIES
This equipment is intended to be primarily powered by an external Power-over-Ethernet
(PoE) injector power supply. This should be connected to a nearby 100-240 V AC, 50 Hz
power source, using the power cable supplied; see section 3.
This equipment also contains a re-chargeable backup battery installation. Any
replacement of these batteries should only be undertaken by designated service personnel.
0.7.3 SERVICING
This equipment should only be serviced at a Multitone approved service facility.
Other than the batteries, none of the components of this equipment can be replaced or
repaired by users. Only authorised dealers or service centres may dismantle the product.
If any parts of your product require replacement for any reason, including normal wear and
tear or breakage, contact your dealer.
0.8 Feedback
Multitone welcomes feedback relating to this document and the product(s) described.
Please direct any comments to [e-mail] or to Multitone’s Head Office:
FAO Technical Documentation
Multitone Electronics plc
Multitone House
Shortwood Copse Lane
Kempshott
Basingstoke
Hampshire
RG23 7NL
0.9 Version control
Version 1 03/02/2022 First release