Mytrex MXD-LTE User manual

MXD-LTE User Manual
REV: 0 March 23, 2020
Manufactured by Mytrex, Inc.
10321 South Beckstead Lane
South Jordan, UT 84095
[phone], Fax [phone]
Toll Free [phone], Fax [phone]

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Table of Contents
Introduction .................................................................................................................................................. 3
Safety Information ........................................................................................................................................ 4
Battery Warning:....................................................................................................................................... 4
Box Contents................................................................................................................................................. 5
Features ........................................................................................................................................................ 6
Description of Features............................................................................................................................. 7
Optional Features ..................................................................................................................................... 8
Setting Up Your MXD-LTE ............................................................................................................................. 9
Installation Steps....................................................................................................................................... 9
Testing the PHB (Range Test)..................................................................................................................10
Testing the MXD-LTE............................................................................................................................... 10
Turning off the MXD-LTE......................................................................................................................... 10
Resetting the MXD-LTE ........................................................................................................................... 10
Pairing Accessories...................................................................................................................................... 11
Pairing Devices and Accessories .............................................................................................................12
Delete or Remove Accessories................................................................................................................12
Troubleshooting.......................................................................................................................................... 13
Use of Status Lights................................................................................................................................. 13
Use of MXD-LTE Spoken Messages......................................................................................................... 14
Frequently Asked Questions .......................................................................................................................16
Notifications................................................................................................................................................ 17
Repair information:................................................................................................................................. 17
Interference Information: ....................................................................................................................... 17
Notice to End User: Wireless Telephone Reliability Considerations When Using the MXD-LTE Personal
Emergency Response System ................................................................................................................. 18

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Introduction
Congratulations! You have chosen the Mytrex MXD-LTE Personal Emergency Response System.
The MXD-LTE has been created to provide you comfort, reassurance, and peace of mind making
it possible for help to be just a touch of a button away.
Pressing your water-resistant personal help button (PHB) will immediately activate the MXD-
LTE unit. Within seconds, your response center will be notified of your need for assistance.
When a call for help is received, the response center’s computers provide an attendant with all
of your personal information. The attendant will talk to you through the MXD-LTE unit’s
speaker. The attendant will then telephone your family, friends, or emergency services based
on the assistance needed. Even if you cannot hear or speak to the attendant, help may be
summoned for you.
The MXD-LTE unit is fast and simple to install. Your service provider’s representative may
connect the MXD-LTE unit during an installation visit, you may elect to do it yourself, or you
may ask a friend or relative to install it for you.
To ensure that you always receive the fastest response time possible, it is important to notify
your service provider of any desired changes to your personal account information. Your
response center needs to be aware of changes to your address, telephone number, responder
information, medical history, allergies, doctor information, hidden key location, and other
information you wish to have on file.
Always wear your PHB and test the system often!
Please contact your service provider if you have any questions or concerns after reading this
manual. You can enter your providers contact information here:
Company Name: ___________________________________________________
Contact Name: ___________________________________________________
Telephone Number: ___________________________________________________

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Safety Information
•The MXD-LTE base unit must be placed indoors.
•To prevent damage to the MXD-LTE base unit, do not place the MXD-LTE base unit near
liquids.
•Do not spray or wipe cleaners directly on the MXD-LTE base unit. Extensive moisture
may cause damage.
•Do not abuse the power cord. Never carry the unit by the power cord or pull the cord to
disconnect it from an electrical outlet. Instead, grasp the power block and pull to
disconnect.
Battery Warning:
The MXD-LTE utilizes a Lithium-ion battery. Lithium-ion batteries can EXPLODE, CATCH FIRE, and/or
CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to
water, fire, or high temperatures. To ensure optimal safety and performance of your MXD-LTE:
•DO NOT disassemble, open, crush, bend, deform, puncture, or shred;
•DO NOT modify, remanufacture, attempt to insert foreign objects into the battery,
immerse or expose to water or other liquids, expose to fire, explosion, or other hazard.
•Only use the MXD-LTE battery for the MXD-LTE systems for which it was specified.
•Only use the battery with a charging system that has been qualified with the system per
standard. Use of an unqualified battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
•DO NOT short circuit a battery or allow metallic or conductive objects to contact the
battery terminals.
•DO NOT keep a battery at rest for a long time. Safety may be compromised when re-
charging a battery which has rested longer than six (6) months.
•Promptly dispose of used batteries in accordance with local regulations.
•Battery usage by children should be supervised.

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•Avoid dropping the MXD-LTE or battery. If the MXD-LTE or battery is dropped, especially
on a hard surface, and the user suspects damage, take it to a service center for
inspection.
•DO NOT use any batteries that have not been approved by Mytrex, Inc. The MXD-LTE
was designed to function with a specific battery. Use of any counterfeit or inferior
product could lead to the product being damaged and can constitute a safety hazard
including the risk of fire or explosion.
•DO NOT place loose batteries in a pocket, purse, or other receptacle containing metal
objects.
•DO NOT store batteries in extreme heat or with hazardous/combustible materials; store
in a cool, dry, ventilated area.
•Seek medical advice immediately if a battery has been swallowed.
•Improper battery use may result in a fire, explosion, or other hazard.
•REPLACE the battery IMMEDIATELY if it has begun to BULGE or DISTORT.
•In the unlikely event a Lithium-ion battery catches fire, DO NOT attempt to put the fire
out with water—use a Class A, B, or C fire extinguisher.
•Failure to follow these warnings and/or directions could result in damage to your
MXD-LTE that may not be covered by warranty.
•Mytrex, Inc. is not liable for any damage or harm caused by failure to follow these
warnings and/or directions.
Box Contents
1. MXD-LTE All in One Cellular PERS device
2. Personal Help Button (PHB)
3. Quick Install Guide and User’s Manual
1 2 3
Figure 1: Box Contents
And / Or

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Features
View
Figure 2: Base Unit Back View
Base Unit
Help Button
Speaker
Status Light
Mode Button
On/Off Switch
Programming
Jacks (for service
provider use only)
RESET Button
Power Block and Cord
(not removable from
base unit)
Microphone
Figure 1: Base Unit Top

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Figure 3: Personal Help Button (PHB)
Description of Features
Control (Figure 2)
The On/Off Switch, Reset and Mode buttons are placed on the rear of the MXD-LTE. The Reset, Mode,
and the base unit HELP button on the top of the unit are used to call for help, conduct range tests, pair
personal help buttons (PHBs) to the MXD-LTE, and for other uses.
Water-Resistant Personal Help Button (PHB) (Figure 3)
Your PHB may be worn as a necklace or a bracelet. Both styles are water-resistant and may be worn in
the bathtub and shower. Your PHB uses an indicator light to display the status of its internal battery.
While your PHB is being pushed, a green light will indicate that the internal battery is good. A red light
indicates that the internal battery may be weak.
Wireless Performance
The MXD-LTE unit is equipped with a sophisticated receiver that is carefully matched to each wireless
device or accessory. The MXD-LTE unit can receive signals from paired accessories up to 600 feet away.
Two-Way Voice Communications
After connecting to the response center, your MXD-LTE unit shifts to a two-way speakerphone, allowing
you to speak with the response center.
Push Button
Indicator Light
Wrist Strap
Model PHB
Pendant
Model PHB

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Microphone and Speaker (Figure 1)
The microphone in your MXD-LTE unit is sensitive enough to hear voice communication around corners
and in other rooms of your home. You do not need to be in the same room with the MXD-LTE unit for
the response center to hear you! Your MXD-LTE unit’s audio system is engineered to provide for an
increase of up to 83 times the normal volume.
Battery Monitoring
Your MXD-LTE unit is equipped with an internal rechargeable battery. The battery provides constant
power to your MXD-LTE unit for up to 27 hours if power is lost. The MXD-LTE constantly monitors its
battery condition when the unit is being powered by its battery. The MXD-LTE can also be
programmed to send notifications of when it is operating on battery power when that battery is getting
low, and when the battery is no longer able to continue powering the unit. Please note: the MXD-LTE’s
battery can only re-charge while the power switch is in the on (“I”) position.
Optional Features
Automatic Testing
Your MXD-LTE may be programmed by your provider to perform periodic automatic tests to monitor the
readiness of the system. Your service provider decides whether such tests will be conducted, how
frequent, and the type of tests to be done.These tests may include automatic voice tests, in which the
MXD-LTE sends a test signal to the response center and connects you to an attendant. The MXD-LTE
may also silently report the status of the cellular network, battery information, etc. Contact your service
provider if you have questions.
Manual Testing
It is recommended that you manually test your MXD-LTE at regular intervals (at least once monthly), by
pushing your PHB. When the response center answers, it’s important to inform them that you are
conducting a test. It is important to be familiar and comfortable with your MXD-LTE and your monitoring
center.
Additional Accessories
Your MXD-LTE unit is easily paired to respond to multiple accessories or devices. Each device may be
assigned to one of many zones and each zone may be linked to several devices and device types.
Accessories include, but are not limited to, wall buttons, personal help buttons, medication dispensers,
Amazon’s Alexa, etc. Please see Pairing Accessories or contact your service provider for more
information.
AC Power Monitoring
Your MXD-LTE may be programmed to report automatic “AC Fail” and/or “AC Restore” messages to your
response center. Contact your service provider for additional information.

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Audible Alarm
When your MXD-LTE is calling for help, an audible message “calling for help” will be heard through the
speaker along with a series of beeps. This is to let you know that the MXD-LTE is responding to you
pushing your Personal Help Button. In some installations, such as domestic violence, these audible
signals can be suppressed if desired. Contact your provider to suppress these audible signals.
Setting Up Your MXD-LTE
Your MXD-LTE allows you to request assistance 24 hours per day, seven days per week by simply
pressing your Personal Help Button.
Installation Steps
1. Plug the MXD-LTE power block into an AC
power outlet that is not controlled by a light
switch. (Figure 5)
2. Place the power switch, located on the rear
of the unit, into the on (“I”) position. The
status light on the MXD-LTE will begin to
flash orange.
3. After a short time, the MXD-LTE will state “System
Ready.” The status light located on the left edge
of the large HELP button will appear steady
green, indicating that the MXD-LTE is connected
properly, and the cellular radio has been
activated with the cellular company.
4. Test the range of the PHB to make sure it works
throughout the home and yard. See Testing the
PHB (Range Test Mode), below.
5. Initiate your first call to the Response Center by
pressing the PHB or the HELP button.
Please contact your service provider if the
MXD-LTE does not connect.
Figure 5: MXD-LTE Rear View
Mode Button
On/Off Switch
RESET Button
Status Light
Figure 6: MXD-LTE Top View

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Testing the PHB (Range Test)
1. Locate the MODE button on the rear of the MXD-LTE and press it once (Figure 5).
2. The MXD-LTE will announce “Range Test Mode.”
3. Immediately activate the PHB by pressing and holding down the button. A green light will illuminate
on the PHB and the MXD-LTE will sound a steady tone while it is detecting the PHB being pressed.
4. While activating the PHB, walk around all areas of the home and yard. Listen for gaps in the tone.
Gaps indicate “dead zones” where the PHB is not detected. If “dead zones” are detected, try
relocating the MXD-LTE and/or contact your service provider.
5. To finish the Range Test, stop pressing the PHB. After the tone stops, press the RESET button on the
rear of the MXD-LTE (Figure 5). The unit will announce the “System Ready.”
Testing the MXD-LTE
Note: The manufacturer recommends that the MXD-LTE be tested at least every 30 days. Most
response centers welcomes regular testing. Attendants are available 24 hours a day to help. Please
check with your provider concerning their testing policy.
1. Press the PHB and wait for the response center attendant to speak to you through the MXD-LTE.
2. When the attendant answers, simply inform him/her that you are doing a test.
Turning off the MXD-LTE
Note: When the MXD-LTE is removed from service and/or
relocated, it is very important to turn it off to preserve the
battery and to keep the unit from initiating inadvertent
alarms while in transit.
1. Unplug the MXD-LTE from the AC outlet.
2. Place the power switch in the off (“0”) position and wait
until the status light stops blinking.
Resetting the MXD-LTE
Locate the reset button on the rear of the MXD-LTE.
1. Soft reset: briefly pressing the reset button returns the unit to its normal standby state from an
alarmed state or any of the available modes.
2. Hard reset: hold the reset button down for 5 seconds to reboot the cellular radio.
Figure 7: On/Off Switch
On/Off Switch