Napoleon CLEARion Elite NEFBD60HE User manual

FRENCH PG. 35
W415-2107 / D / 04.15.20
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
CLEARion™ Elite
NEFBD50HE / NEFBD60HE
This appliance has a remote that requires button
batteries that are hazardous to young children.
(NEFBD50HE Illustrated)
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA C22.2 NO. 46 / UL 2021

W415-2107 / D / 04.15.20
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2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
!WARNING
note:
This appliance is NOT suitable for installation in a bathroom.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
Connect to properly grounded circuit.

EN
W415-2107 / D / 04.15.20 3
safety information
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
!WARNING

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4
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 product information 6
1.3 general instructions 6
1.4 parts list 6
1.5 unpacking appliance 7
1.6 rating plate information 7
1.7 label location 8
1.8 magnetic buttons 8
2.0 installation 9
2.1 locating the appliance 9
2.2 grounding the appliance 10
2.3 minimum clearance to combustibles 10
2.4 minimum mantel clearances 10
2.5 framing 11
2.6 installing the appliance 12
3.0 electrical information 14
3.1 NEFBD50HE wiring diagram 14
3.2 NEFBD60HE wiring diagram 15
3.3 hard-wiring installation 16
3.4 120V hard-wire connection 17
3.5 240V hard-wire connection 18
4.0 finishing 19
4.1 front trim removal / installation 19
4.2 front glass removal / installation 19
4.3 media installation 20
4.3.1 log set and topaz glass installation 20
4.3.2 acrylic crystal media installation 20
5.0 operating instructions 21
5.1 main power button 21
5.2 operating touch panel and remote control 21
6.0 maintenance 24
6.1 cleaning 24
6.2 remote battery installation 25
7.0 replacement parts 26
7.1 NEFBD50HE overview 27
7.2 NEFBD60HE overview 28
8.0 accessories 29
8.1 NEFBD50HE accessories 29
8.2 NEFBD60HE accessories 30
9.0 troubleshooting 31
10.0 warranty 33
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-2107 / D / 04.15.20 5
model designation
A
B
C
D
E
F
G
H
1.0 general information
1.1 dimensions
right side view
top view
front view
ABCDEFGH
NEFBD50HE 18 3/8”
(467mm) 47 9/16” (1208mm) 50” (1270mm) 17 5/8” (447mm) 9 1/16” (231mm) 8 1/8” (207mm) 43 5/8” (1108mm) 12 1/16” (306mm)
NEFBD60HE 20 7/16”
(518mm) 57 1/2” (1461mm) 60” (1524mm) 19 5/8” (498mm) 9 3/16” (234) 8 3/16” (208) 53 1/2” (1359mm) 14” (356mm)

W415-2107 / D / 04.15.20
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general information
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
1.3 general instructions
1.4 parts list
E
CD
ABFGHI J
Ref. Description Quantity
NEFBD50HE NEFBD60HE
A Metal Screws (Black) 4
B Metal Screws (Black) 12
C Mounting Bracket 2
D Magnetic Buttons 8
E Strain Relief 1
F Remote Control 2
G Acrylic Crystals 3.5 lbs (1.6kg) 4.4 lbs (2kg)
H Topaz Glass 3 lbs (1.4kg) 4 lbs (1.8kg)
I Media Tray (Front) 1
J Media Tray (Back) 1
1.2 product information
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
NEFBD50HE NEFBD60HE
Description See-Thru Electric Appliance
Type Electric Appliance
Voltage 120V AC / 240V AC
Watts MAX 1500W / 3000W
Amps Dedicated 15 AMP Grounded Circuit
Net Weight 101.4 lbs (46kg) 130 lbs (59kg)
Gross Weight 131.2 lbs (59.5kg) 176.4 lbs (80kg)
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the appliance
to reach room temperature before turning it on.

EN
W415-2107 / D / 04.15.20 7
general information
1.5 unpacking appliance
W385-2408
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 ET UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND
BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120/240 V TENSION: 120/240 V
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W/3000W PUISSANCE: 1500W/3000W
DATE CODE: XXXXX CODE DE DATE:
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SERIE: NEFBD50HE
MODEL
NEFBD50HE CEFBD50HE
DÉSIGNÉ AMÉRIQUE DU NORD PAR WOLF STEEL LTD.
DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUE EN CHINE
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION
DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET
UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
MASTER CONTRACT: 161746 CONTRACT-CADRE: 161746
1.6 rating plate information
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
SAMPLE
SA
V
O
LTA
G
E:
VOLTAGE:
12
0/
24
0
V
120/240 V
TEN
S
I
O
N:
TENSION
1
2
0/
24
0
VV
F
RE
Q
UENCY:
FREQUENCY:
60H
z
60Hz
FRÉQUENCE:FRÉQUEN
60Hz
PO
WER
:POWER:
1
500
W
/3000
W
1500W/3000W
PUISSANPUISSA
DATE CODE:CODE:
M
O
DEL
MODEL
NEFBD50HEBD50H
P
C
EFBD50HE
CEFBD
M
N NORTH AMERICA BY WN NORTH AMERICA
UÉ PO
É PO
BRE À COUCHER, UNEOUCHER, UNE
TUDIO. APPROPRIÉ POUR INSTALLAAPPROPRIÉ POUR INSTA
M
AI
S
ON MOBILE.
MAISON MOBILE.
TRACT: 161746 CONTRACT-CADRE: 161746ACT: 161746 CONTRACT-CADRE: 16
The rating plate must remain with the appliance at all times. It must not be removed.
note:
NAPOLEON NAPOLEON
Topaz Glass Acrylic
Crystals
top view bottom view
The appliance comes with medium density fibreboard (MDF board) installed on the sides. See “installing the
appliance” section for more details about removal.
note:
!WARNING
• Ensure to carefully remove the appliance from the box.

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general information
Labels may not always appear exactly where they are
illustrated.
note:
1.7 label location
Ref. Part
Number Description
A* W385-2235 Locker Label
B* W385-2210 “Do Not Cover” Label
C* W385-2017 “Hot Surface” Label
D** W385-2163 Warning Label
E** W385-2408 NEFBD50HE Rating Plate
W385-2469 NEFBD60HE Rating Plate
F** W385-2167 Caution Label
GW385-4513 120V Hard-Wiring Label
HW385-4514 240V Hard-Wiring Label
I*** W385-4515 NEFBD50HE Wiring Diagram
W385-2477 NEFBD60HE Wiring Diagram
* Labels located on front and back sides of glass.
** Label located behind trim on front and back sides of
appliance.
*** Labels located on back side of trim.
A
B
C
A
G
H
E
F
D
I
Back side of trim
Back side of appliance
1.8 magnetic buttons
Your appliance is equipped with magnetic
buttons (see “parts list” and “replacement
parts” sections for details). The buttons are
optional and for decorative purposes
only.
If using, place the magnetic buttons on the
four corners of the appliance surround (Fig.
1-1). Avoid sliding as this can scratch the
painted surface.
Magnetic Button
Fig. 1-1

EN
W415-2107 / D / 04.15.20 9
installation
2.0 installation
This is a see-thru electric appliance installed into a wall. Select a suitable location that is not susceptible to
moisture and is away from drapes, furniture and high traffic areas.
To determine the front of the appliance, ensure the junction box is located on the left side of the appliance and the
triangular covers are located on the other side of the firebox (see below).
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
2.1 locating the appliance
!WARNING
Triangular
Cover
Junction
Box
Some parts hidden for clarity.
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” (91.4cm) from the
front of the appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.).
For illustrative purposes only.
Appliance may not appear
exactly as illustated.
Front
View

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10
installation
Measurements are taken from the front trim
Bottom 0”
Sides 0”
Front / Back 36” (914mm)
Mantel 8” (203mm)
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
!WARNING
2.2 grounding the appliance
2.3 minimum clearance to combustibles
2.4 minimum mantel clearances
MANTEL
8”
(203mm)
WALL
8” (203mm)
L
2mm GAP
8” (203mm)
Trim
Clearance
3/8” (10mm)
minimum *
Finishing
materials
WALL Finishing Material
Thickness
1 1/2” (38mm)
maximum.
• This appliance is for use with 120 volts and 240 volts.
• A bonded/grounded power source is mandatory for this appliance.
• This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
!WARNING
* If finishing materials are installed on top of the already 8” (203mm) wall, a 3/8” (10mm) clearance must be
maintained at the top of the trim in order to service the appliance.
note:

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W415-2107 / D / 04.15.20 11
installation
A
B
A
B
C
finished wall
2.5 framing
*
*This measurement includes thickness of finishing materials.
important:
** Deep trim accessory available for this thickness of wall (see “accessories” section).
NEFBD50HE NEFBD60HE
A17 15/16” (456mm) 19 15/16 (506mm)
B49” (1245mm) 59” (1497mm)
C8” (203mm) max.
4 1/2” (114mm) ** min

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installation
2.6 installing the appliance
A. Frame an opening of 49” (124.5cm) by 17 15/16” (45.6cm).
B. Make hardwire connections on the left of the intended front side.
C. Remove the front trims of the appliance (see “front trim removal / installation” section).
D. Remove the front glass from the appliance (see “front glass removal / installation” section).
E. Remove the 2 MDF support ends from the appliance by removing the screws. Discard both MDF boards.
Use 4 new screws (supplied) on each side to cover MDF board screw holes (Fig. 2-1).
6 1/8” (164mm)
(NEFBD50HE)
7 1/4” (184mm)
(NEFBD60HE)
Center
of stud
Fig. 2-2
It is recommended to have the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed
insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is
maintained.
note:
Wall anchors are not required when screwing into the wall stud.
B x 4
A x 4
It is recommended to use a magnetic screwdriver bit during installation to prevent the screws from falling into the
appliance.
Caution:The
MDFboard is
usedfor
packagingonly.
B x 8
Fig. 2-1
F. Mark the centre of the wall depth on the vertical stud and install the mounting brackets by aligning the
edge of the bracket with the centre marking. Measure 6 1/8” (164mm) (NEFBD50HE) / 7 1/4” (184mm)
(NEFBD60HE) from the bottom of the bracket to the bottom of the opening (Fig. 2-2).
FRONT
Hard-wiring
location
Installation uses 2 mounting brackets in opposite corners. Looking at the stud from the centre of the opening,
the brackets will extend out to the right (Fig. 2-2).
note:
6 1/8” (164mm)
(NEFBD50HE)
7 1/4” (184mm)
(NEFBD60HE)

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W415-2107 / D / 04.15.20 13
installation
Fig. 2-3
Fig. 2-4
B x 4
G. Mark the holes for the mounting bracket. Ensure the marked holes are on opposite sides, as the brackets
cannot be mounted on the same side (Fig. 2-3).
H. Drill marked holes and secure the mounting brackets with screws (supplied).
I. Locate the appliance to the opening and position so that the hard wiring connections can be made (see
“hardwiring” section).
J. Locate the appliance fully into the opening and position against the mounting brackets. Align the bracket
screw hole with the slots in the side of the appliance and screw through the slots to secure the appliance
into the mounting brackets. Repeat on opposite side (Fig. 2-4).
K. Install media (see “media installation” section).
L. Reinstall front glass and front trim (see “front glass removal / installation” and “front trim removal /
installation” sections).
NOTE: Screws go into
RIGHT side of appliance.
Repeat on
opposite side.

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electrical information
3.1 NEFBD50HE wiring diagram
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
3.0 electrical information
W385-4515 / B
ROHS
EP-BG960-12-2W(960*25)
2019.06.10
HEATER FAN
VENTILATEUR DE CHAUFFAGE
HEATER FAN
VENTILATEUR DE CHAUFFAGE
Ember Bed LEDs
DELs de Lit de Braise
Step Motor
Moteur Pas à Pas
Flame LEDs
DELs de Flamme
Control Panel
Panneau de Contrôle
Privacy Glass
Verre de Intimité
T
emperature
S
ensor
(Th
ermostat
)
/
Dé
tecteur
d
e
T
emp
é
rature
(Th
ermostat
)
120/240 PCB
Main PCB
PCB Principal
Power Driver for Privacy Glass
ilote d'Alimentation pour Verre Intimité
!WARNING

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W415-2107 / D / 04.15.20 15
electrical information
3.2 NEFBD60HE wiring diagram
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
W385
-
2477
HEATER FAN
VENTILATEUR DE CHAUFFAGE
HEATER FAN
VENTILATEUR DE CHAUFFAGE
Privacy Glass
Verre Intimité
Flame LEDs
DELs de Flamme
Control Panel
Panneau de Contrôle
Temperature Sensor (Thermostat) /
Détecteur de Température (Thermostat)
Step Motor
Moteur Pas à Pas
Ember Bed LEDs
DELs de Lit de Braise
120/240 PCB
Main PCB
PCB Principal
Privacy Glass Driver
Pilote de Verre Intimité
Power Drive 2
Pilote d’Alimentation 2

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electrical information
3.3 hard-wiring installation
Hard-Wiring Connection
It is necessary to hard-wire this appliance. A qualified electrician must wire the appliance directly to the household
wiring. The wire and power supply breaker must rated for 120V minimum 15 amps. Use 14AWG/2 for 120V and
14AWG/3 for 240V. This appliance requires a Neutral connection for both 120V and 240V connections. 120V
components are still used on the 240V setting.
This appliance must be electrically connected and grounded in accordance with local codes, if hard-wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
120V Hard-Wiring 240V Hard-Wiring

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W415-2107 / D / 04.15.20 17
electrical information
3.4 120V hard-wire connection
A. Remove the cover plate by removing the 3 screws.
Set screws aside.
B. Add a strain relief and feed the supply wires through
the 7/8” (22mm) hole from the terminal block. Use
minimum 14AWG/2.
C. Loosen the securing screws from the terminal block
for the Green (G) wire. Insert Green (G) or bare copper
wire from power supply to the designated (G) slots in
the terminal block. Secure by tightening the screws on
the (G) slots.
D. Loosen the securing screws from the terminal block
for the White (N) wire. Insert White (N) wire from power
supply to the designated (N) slots in the terminal
block. Secure by tightening the screws on the (N)
slots.
E. Loosen the securing screws from the terminal block
for the Black (L1) wire. Insert Black (L1) wire from
power supply to the designated (L1) slots in the
terminal block. Secure by tightening the screws on the
(L1) slots.
F. Re-install cover plate.
Leave enough wiring so that the appliance can be removed from the enclosure to access the hardwire
connections.
note:
If 120V connections are wired incorrectly, the appliance will not function.
Green (G)
Red (L2)
White (N)
Black (L1) Black (L1)
White (N)
Green (G)
120V
POWER SUPPLY
Inside
Appliance
Strain Relief
Outside
Appliance

W415-2107 / D / 04.15.20
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electrical information
3.5 240V hard-wire connection
A. Remove the cover plate by removing the 3 screws.
Set screws aside.
B. Add a strain relief and feed the supply wires through
the 7/8” (22mm) hole from the terminal block. Use
minimum 14AWG/3.
C. Loosen the securing screws from the terminal block
for the Green (G) wire. Insert Green (G) or bare
copper wire from power supply to the designated (G)
slots in the terminal block. Secure by tightening the
screws on the (G) slots.
D. Loosen the securing screws from the terminal block
for the White (N) wire. Insert White (N) wire from
power supply to the designated (N) slots in the
terminal block. Secure by tightening the screws on
the (N) slots.
E. Loosen the securing screws from the terminal block
for the Black (L1) wire. Insert Black (L1) wire from
power supply to the designated (L1) slots in the
terminal block. Secure by tightening the screws on
the (L1) slots.
F. Loosen the securing screws from the terminal block
for the Red (L2) wire. Insert Red (L2) wire from power
supply to the designated (L2) slots in the terminal block.
Secure by tightening the screws on the (L2) slots.
G. Re-install cover plate.
Leave enough wiring so that the appliance can be removed from the enclosure to access the hardwire
connections.
note:
If 240V connections are wired incorrectly, the appliance will not function and will emit an audible warning (i.e.
beep).
Green (G)
Red (L2)
White (N)
Black (L1) Black (L1)
White (N)
Green (G)
240V
POWER SUPPLY
Red (L2)
Inside
Appliance
Strain Relief
Outside
Appliance

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4.0 finishing
4.1 front trim removal / installation
4.2 front glass removal / installation
• Before the front trim or glass is removed or installed, unplug the appliance and wait until it is cool to the touch.
• Trim can be heavy and fragile. Handle with care.
!WARNING
A. Remove the 5 screws holding the front glass in place (Fig. 4-3).
B. Have 2 people lift the front glass up and out, pivoting it away from the side panels (Fig. 4-4). Place the
front glass face down on a soft, non-abrasive surface.
C. Reverse these steps to install the front glass.
Fig. 4-3 Fig. 4-4
1
1
2
2
A. Remove the 2 screws holding the front trim in place (Fig. 4-1). Set screws aside.
B. Have 2 people lift the front trim off the hooks located inside the firebox (Fig. 4-2). Place front trim face
down on a soft, non-abrasive surface.
C. Reverse these steps to install the front trim.
Fig. 4-2
Fig. 4-1
Some parts
hidden for
clarity.
Removal / installation steps are the same for both sides of appliance (i.e. front and back).
note:
Repeat on
opposite side.
Repeat on
opposite side.
Repeat on
opposite side.
Repeat on
opposite side.

W415-2107 / D / 04.15.20
EN
20
finishing
4.3 media installation
4.3.1 log set and topaz glass installation
A. Remove the topaz glass.
B. Remove the screws from the log set base/media tray. Keep the screw with the log set for future use (Fig.
4-6).
C. Remove the log set (Fig. 4-7).
D. Install the media tray, ensuring to NOT re-install the screws as they can cause the media tray to bow
when heated (Fig. 4-8).
E. Carefully place the acrylic crystals into the media tray, creating an even layer from side to side.
F. Reverse these steps to re-install the log set with topaz glass.
The log set comes pre-installed with the appliance and
has to be finished with topaz glass. Carefully place the
topaz glass between the log set (front and back sides)
after framing the appliance and before installing the
front glass.
There are 2 media options for this appliance: log set and acrylic crystals. The log set comes pre-installed with the
appliance and has to be finished with topaz glass (see “log set and topaz glass installation” section). If desired, the
log set and topaz glass can be switched out with acrylic crystals (see “acrylic crystal media installation” section).
note:
Do NOT cover triangular covers on the back side
of the appliance (Fig. 4-5). Blocking the triangular
covers with media will alter the flame appearance.
Fig. 4-6
4.3.2 acrylic crystal media installation
Fig. 4-8
Ensure to vacuum up any topaz glass or acrylic crystals outside the media tray area before operation.
Do NOT cover triangular covers on the back side of the appliance. Blocking the triangular covers with media will
alter the flame appearance.
note:
For clarity, logs are not illustrated.
Fig. 4-7
Triangular
Cover
Fig. 4-5