Napoleon EF39HD User manual

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W415-0752 / 12.12.08
$10.00 W415-0752 / 12.12.08
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE
INSTALLATION AND
OPERATION INSTRUCTIONS
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON L4M 4Y8 Canada s(705)721-1212 sfax(705)722-6031
www.napoleonreplaces.com s[email protected]
For customer service inquiries, please call 1-866-592-6667
(9:00am - 5:00pm PST)
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 1278 CSA STANDARD
EF39HD
ELECTRIC FIREPLACE
CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.
SAFETY INFORMATION
- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
If the information in these instructions are not
followed exactly, an electrical shock or fire
may result causing property damage, personal
injury or loss of life.
!
WARNING

W415-0752 / 12.12.08
2
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
• Do not operate heater before reading and understanding operating instructions. Failure to operate heater according to
operating instructions could cause fire or injury.
• Risk of burns. The heater should be turned off and cooled before servicing.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this fireplace.
• Adults and especially children should be alerted to the hazards of high surface temperatures and should stay away to
avoid burns or clothing ignition. Supervise young children when they are in the same room as the fireplace.
• Clothing or other flammable material should not be placed on or near the fireplace.
• Due to high temperatures, the fireplace should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the fireplace is out, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot
surfaces. These screens and guards must be fastened to the floor.
• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
• It is imperative that the control compartments, circulating blower and its passageway in the fireplace and are kept
clean. The fireplace should be inspected before use and at least annually by a qualified service person. More frequent
cleaning may be required due to excessive lint from carpeting, bedding material, etc. The fireplace area must be kept
clear and free from combustible materials, gasoline and other flammable vapors and liquids.
• Under no circumstances should this fireplace be modified.
• This fireplace must not be connected to a chimney flue pipe serving a separate solid fuel burning appliance.
• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to inspect
the fireplace and to replace any part of the control system which has been under water.
• Do not operate the fireplace with the glass door removed, cracked or broken. Replacement of the glass should be
done by a licensed or qualified service person.
• Do not strike or slam shut the fireplace glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic
bags, these are not toys and should be kept away from children and infants.
!
WARNING
table of contents
1.0 introduction
1.0 INTRODUCTION 2
1.1 WARRANTY 3
1.2 DIMENSIONS 4
1.3 LISTING APPROVALS 4
1.4 GENERAL INSTRUCTIONS 5
2.0 LOCATING APPLIANCE 7
2.1 UNPACKING AND TESTING APPLIANCE 7
2.2 GROUNDING APPLIANCE 7
3.0 INSTALLATION 8
3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 8
3.2 INSTALLING THE APPLIANCE 8
3.4 GLASS EMBER INSTALLATION 9
3.5 GLASS FRONT INSTALLATION 10
4.0 FINISHING 10
4.1 MINIMUM MANTEL CLEARANCES 10
5.0 OPERATING INSTRUCTIONS 11
5.1 MAIN POWER SWITCH 11
5.2 OPERATING BY REMOTE CONTROL 11
6.0 MAINTENANCE 12
6.1 REPLACING THE FLAME GENERATION LIGHT BULBS 13
6.2 REPLACING THE EMBER BED LIGHT BULBS 14
7.0 REPLACEMENT PARTS 15
8.0 TROUBLESHOOTING 16
9.0 SERVICE HISTORY 16

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1.1 warranty
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components
and remote controls are covered and NAPOLEON® will provide replacement parts free of charge during the
first year of limited warranty.
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
NAPOLEON® ELECTRIC FIREPLACE PRESIDENT’S LIFETIME LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered
customer) whose name appears on the warranty registration card filed with NAPOLEON® -- provided that the purchase was made through an
authorized NAPOLEON® dealer and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire
codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed
from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical
cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship
provided that the product has been operated in accordance with the operation instructions and under normal conditions.
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such
expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President's Limited Lifetime Warranty, NAPOLEON’s responsibility under this warranty is defined
as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® electric fireplace and any other warranties
expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this
product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging
chemicals or cleaners will not be the responsibility of NAPOLEON®.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your
authorized dealer. The warranty registration card must be returned within fourteen days to register the warranty.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
NAPOLEON® electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001 : 2000 Quality Assurance Certificate.
NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packing to ensure that you , the customer, receive the quality product that you expect from
NAPOLEON®.

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1.2 dimensions
1.3 listing approvals
This appliance has been tested in accordance with the CSA Standards for xed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact
your local dealer.
NOTE: This appliance must be electrically wired and
grounded in accordance with local codes or, in the absence
of local codes, with National Electric Code ANSI/NFPA
70-latest edition or the Canadian Electric Code, CSA C22.1
as appropriate.
Model Number EF39HD
Description Wall-Mount Appliance
Voltage 120V AC
Watts MAX 1500W
Amps 15 AMP Grounded Circuit
Appliance Width 39.21"
Appliance Height 28.07"
Appliance Depth 7.250"
Net Weight 66.08 lbs
Gross Weight 81.50 lbs
Top View
Back View
Side View
26.500”
7.250”
39.210”
28.070”
Front View
Bottom View
37.240”
Power Switch
Heater Vents
(Do not cover)
29.125”
FIGURE 1.2.1 FIGURE 1.2.2 FIGURE 1.2.3
FIGURE 1.2.4
FIGURE 1.2.5

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!
WARNING
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to theses instructions.
1. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
2. The appliance may emit a slight, harmless odour when rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
3. If your appliance does not emit heat, consult the operation section of this manual for further information.
4. Use with a CSA or UL certied surge protector.
1.4 general instructions
Read these instructions completely before beginning installation. failure to follow them could cause
a appliance malfunction resulting in serious injury and/or property damage.
All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint or ammable liquids are present.
This electric appliance is tested and listed for use only with the optional accessories listed in these
instructions. Use of optional accessories not specically tested for this electric appliance could void
the appliance warranty and/or result in a safety hazard.
Risk of electric shock.
Do not open.
No user-serviceable parts inside.
Do not use damaged electrical cords.
Servicing should be done only while the appliance is disconnected from the power supply circuit.
High temperature, risk of re. Keep electrical cords, drapery, furnishings, and other combustibles at
least 36" from the front of the appliance and away from sides and rear.

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When using electric appliances, basic precautions should always be followed to reduce the risk of re, electric
shock, and injury to persons, including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use
handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding,
papers, clothes, and curtains at least 36" from the front of the appliance and keep them away from the
sides and rear.
3. Extreme caution is necessary when this appliance is used by or near children and whenever the appliance
is left operating and unattended.
4. Always unplug appliance when not in use.
5. Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. Never
locate appliance where it may fall into a bathtub or other water container.
8. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from trafc area and where it will not be tripped over.
9. To disconnect appliance, turn controls to off, then remove plug from outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or re, or damage the appliance.
12. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces,
like a carpet, where openings may become blocked.
13. Use this appliance only as described in this manual. Any other use not recommended by the
manufacturer may cause re, electric shock, or injury to persons.
14. Avoid the use of an extension cord because the extension cord may overheat and cause a risk of re.
However, if an extension cord must be used, the cord shall be No.14 AWG minimum size and rated not
less than 1875 watts.
SAVE THESE INSTRUCTIONS.

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2.0 locating appliance
!
WARNING
2.1 unpacking and testing appliance
Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.
2.2 grounding appliance
This appliance is for use on 120 Volts. The cord has a plug as
shown in (A) of Figure 1 given below. An adapter as shown in
(C) is available for connecting three-blade grounding type plugs
to two-slot receptacles. The green grounding lug extending from
the adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be used
if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug
from outlet.
FIGURE 2.2
Due to high temperatures, this electric appliance should be located out of trafc. Keep combustible
materials such as furniture, pillows, bedding, papers, clothes and curtains at least 36" from the front
of the appliance.
Never locate this electric appliance where it may fall into a bathtub or other water container.
Wear safety gloves and safety glasses for protection during installation and maintenance.
To prevent contact with sagging or loose insulation, the electric appliance must not be installed
against vapor barrier or exposed insulation. Localized overheating could occur and a re could
result.
Do not expose the electric appliance to the elements (such as rain, etc.)

W415-0752 / 12.12.08
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RISK OF FIRE! The power cord must not be pinched against a sharp edge. Secure cord to avoid trip-
ping or snagging to reduce the risk of re, electric shock or personal injury. Do not run cord under
carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc
areas and where it will not be tripped over.
RISK OF FIRE! To prevent a possible re, do not block air intake or exhaust in any manner. Do not
use on soft surfaces where openings may become blocked.
RISK OF FIRE! Do not blow or place insulation against the appliance.
This electric appliance is tested and listed for use only with the approved optional accessories. Use
of optional accessories not specically tested for this electric appliance could void the warranty and/
or result in a safety hazard.
If the information in these instructions is not followed exactly, a re or explosion may result causing
property damage, personal injury or death. Do not store or use gasoline or other ammable vapors
in the vicinity of this or any other appliance.
This appliance is heavy. It is highly recommended that two people install this appliance.
Heater vents on the electric appliance cannot, in any way, be covered as it may create a re hazard.
Bottom 19 3/4"
Sides 4"
Back 0"
Due to the many different materials used on different walls, it is highly recommended that you consult your
local builder before you install this appliance on the wall.
1. Select a location that is not prone to moisture and is located at least
36" away from combustible materials such as curtain drapes, furniture,
bedding, paper, etc.
2. Have two people hold the appliance against the wall to determine the nal location.
3. With the appliance in position and level measure from the oor to the top back edge as
illustrated.
4. The supplied wall mount bracket will be centered on the back of the appliance.
This bracket has four slots and three hooks on it. The top slots will be located
1.250” down from the previously measured top back edge. The bottom slots will
be 2.250” down from this edge.
3.0 installation
!
WARNING
3.1 minimum clearance to combustibles
3.2 installing the appliance
Side View
Measure
19.750”
Top back edge
Floor
Measurements are taken from the glass front.
Top 2 1/2" to mantel
Top 4 1/2" to ceiling

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5. Mark out location, then mount the bracket onto the
wall using the four supplied screws. Ensure the top
slots measurement from the oor is 1.250” lower then
the top back edge measured earlier. This bracket
MUST have the hooks facing upward and be level.
NOTE: It is strongly recommended that the
mounting bracket be screwed into the wall studs
where possible. If the wall studs cannot be used,
ensure that the supplied plastic anchors are used
to afx the bracket to the wall and the bracket is
adequately secured.
6. With the wall mounting bracket installed have two people lift the
appliance up and insert the three hooks on the bracket into the three
slots on the back of the appliance.
7. Check the appliance for stability ensuring that the bracket will not pull
free from the wall, causing the appliance to fall.
Screws
Hooks Wall Mount
Bracket
Back View
Slots
3.4 glass ember installation
Glass front must be removed and the appliance must be mounted in
its nal location before the glass embers are installed.
Glass embers may have sharp edges, wear safety glasses and
gloves when handling.
1. Carefully place glass embers into the bottom tray on the front of
the appliance as illustrated.
2. Apply an even layer of glass embers. Clean up any fallen pieces
and install glass front.

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4.0 finishing
Power supply service must be completed prior to nishing to avoid reconstruction.
Heater vents and air openings cannot be covered in any circumstances.
!
WARNING
4.1 minimum mantel clearances
When using paint or lacquer to nish the mantel, the paint or lacquer must be heat resistant to
prevent discolouration.
!
WARNING
FIGURE 4.1
3.5 glass front installation
It is recommended that two people install this glass front onto the
appliance, Wear safety glasses and gloves when handling glass.
1. Hold up the glass front onto the appliance (logo side out).
2. Line up the four holes in the glass with the four threaded holes
in the appliance.
3. Use the four supplied bolts with the supplied washers. Insert the
bolts through the glass front and into the threaded holes, and
nger tighten as illustrated.
Do not over tighten the bolts. Over tightening the bolts may result in glass breakage.
!
WARNING
Side View
2 1/2”
Mantel
Floor
Wall

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5.0 operating instructions
Once the appliance has been plugged in to a grounded electrical outlet, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on.
The Main Power Switch is located on the bottom of the appliance as illustrated.
The "|" indicates ON and "O" indicates OFF. Push the switch to "|" to turn
on the appliance and the ame effect.
5.1 main power switch
Power (on/off)
BOTTOM VIEW
5.2 operating by remote control
NOTE: Make certain the batteries are installed correctly and are new.
1. Plug in your electric appliance.
2. Make certain the appliance’s Main Power Switch is at the ON
position! The remote control will NOT work if the Main Power Switch
is at the OFF position.
3. When operating the remote control, it must be directed towards the
front of the appliance.
4. The button at the top left of the remote is the main power
button. Pressing this button activates the power to the appliance.
5. To activate the heater, press the button. Press and release the
button to cycle through LO, MED, HI and OFF. The heater has
a built-in thermostat so it will shut off automatically once the pre-set
temperature is reached. It will also turn on automatically if the room
temperature drops below the pre-set temperature.
6. To adjust the ame height and ember bed brightness, press the
“ +” or “ -” buttons. To increase the ame height and
ember bed brightness, press the “ +” button, to decrease the
ame height and ember bed brightness, press the “ -” button.
There are seven levels of ame effects.
7. To turn off the appliance, press the button once.
NOTE: This remote control must remain within 8 meters or 26 feet of the appliance to be effective.
Infrared Ray Exit
Indicator
Light
-+
FIGURE 5.1
FIGURE 5.2

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6.0 maintenance
PREPARATION FOR MAINTENANCE
Always disconnect the power and allow the electric appliance to cool before performing any clean-
ing, maintenance or relocation of this electric appliance. Turn controls to OFF and remove plug from
outlet or turn off the house circuit breaker to electric appliance receptacle.
Do not install replacement bulbs that exceed specied maximum watts.
The halogen light bulbs in your appliance can become extremely hot. Allow at least 10 minutes be-
tween turning off the appliance and removing the light bulbs to avoid accidental burns.
Do not handle the lamp (bulbs) with bare ngers, oils from your skin will damage the bulbs whey they
heat up. Use gloves or a clean dry cloth when handling bulbs.
!
WARNING
Turn off electric appliance or the house circuit breaker to the appliance before performing any cleaning and/or
maintenance. Allow electric appliance to cool completely.
Most halogen light bulbs are rated to last approximately 1800 hours. Like all light bulbs, halogen bulbs require
periodic replacement. When the bulbs in your appliance have burned out you will notice one or more of
following:
COMMON OBSERVED PROBLEMS:
- There is no ame
- Flame or Ember bed is dim or dark in certain areas
- Flame is not moving or glowing
Your appliance appliance must be opened in order to replace the light bulbs. To reduce the number of times
you need to open the appliance, replace all bulbs at the same time if they are close to the end of their rated life.
There are a total of 12 halogen light bulbs (Type GX6.35, rated 120Volts, 35Watts)
in your appliance:
- 2 bulbs provide illumination for the ember bed
- 4 bulbs provide illumination for ame generation
- 6 extra bulbs for replacement
FIGURE 6.0

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6.1 replacing the flame generation light bulbs
1. Remove the 6 screws on the back plate of the
appliance near the bottom. Open back plate from the
top.
2. Locate the ame generation cylinder drum. It is
attached to the inside of the back plate. They are 2
matte black sheet metal pieces with holes in them,
either of which can be removed from the appliance.
3. Remove the screw as illustrated, that is used to
secure the ame generation cylinder drum.
4. Squeeze half of drum cylinder until its top edge
clears the top drum track. Remove the bottom edge
of the cylinder drum from the bottom drum track.
This will give you access to the light bulbs.
NOTE: Do not exert excessive pressures on the
drum cylinder as this may cause damage.
5. Remove spring clip. Hold socket and pull out old
bulb.
6. Hold socket and push in new bulb (DO NOT exceed
wattage). Reattach spring clip.
7. Repeat steps 5 and 6 for the remaining bulbs if
necessary.
8. Replace the back plate by reattaching the 6 screws
that were removed from step 1.
4 Bulbs with
Spring Clips Flame Generation
Cylinder Drum
Drum Bulb Replacement
[a]
[b]
Flame Generation Bulb Location
Flame Generation Bulb Location
screw
Back View
Flame Generation
Cylinder Drum
6 screws
Back View
FIGURE 6.1.1
FIGURE 6.1.2
FIGURE 6.1.3
!
WARNING
Remove the replace from the wall and turn off electrical power before servicing the appliance.

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14
1. Remove the 2 screws on the bottom left and right corner of the appliance behind the front panel.
2. Remove the 2 screws holding the main power switch and pull switch down carefully. Before removing the
wires we recommend labelling the 3 wires on the switch.
3. Lift up and remove the front panel of the appliance.
4. Locate the 2 ember bed bulbs as shown.
5. Remove spring clip. Hold socket and pull out old bulb.
6. Hold socket and push in new bulb (DO NOT exceed wattage). Reattach spring clip.
7. Repeat steps 4 and 5 for the remaining bulb if necessary.
8. Replace the front panel and the screws.
9. Re-install the 3 wires onto the main power supply switch ensuring the wires are in the correct location.
10. Re-install the switch with the 2 screws that were removed.
Ember Bed Bulb Replacement Ember Bed Bulb Replacement
Ember Bed Bulb Replacement Ember Bed Bulb Location
Screw Back View Screw
2 screws
Left Right
Front View Front View
Ember Bed Bulbs with spring clips
Screws
Switch
wires
Ember Bed Bulb Replacement Ember Bed Bulb Replacement
Ember Bed Bulb Replacement Ember Bed Bulb Location
Screw Back View Screw
2 screws
Left Right
Front View Front View
Ember Bed Bulbs with spring clips
Screws
Switch
wires
6.2 replacing the ember bed light bulbs
FIGURE 6.2.1
FIGURE 6.2.2
FIGURE 6.2.3
FIGURE 6.2.4
Ember Bed Bulb Replacement Ember Bed Bulb Replacement
Ember Bed Bulb Replacement Ember Bed Bulb Location
Screw Back View Screw
2 screws
Left Right
Front View Front View
Ember Bed Bulbs with spring clips
Screws
Switch
wires
FIGURE 6.2.3 FIGURE 6.2.4

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For aftermarket sales and service please call 1-866-592-6667
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
7.0 replacement parts
Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
●Model & Serial Number of appliance
●Installation date of appliance
● Part number
●Description of part
● Finish
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR
AUTHORIZED DEALER.
Failure to position the parts in accordance with
this manual or failure to use only parts
specifically approved with this appliance may
result in property damage or personal injury.
!
WARNING
components
REF NO. EF39HD DESCRIPTION
1R-21 REMOTE CONTROL TRANSMITTER
2* DQ002-011 REMOTE RECEIVER
3 JQ-FAGETI-19 HEATER
4DQ017-002 BULB
5 SW SWITCH
6 DQ002-006 CIRCUIT BOARD
7* GBL74-001-05 FRONT GLASS
8* GBL74-001-02 GLASS TRAY
9* GBL74-001-01 MIRROR GLASS
10* YJF FAN MOTOR
11* MS 120V/20/24RPM DRUM MOTOR
12 JQ-FGT-01 DRUM
13* W300-0117 GLASS EMBERS
3
6
4
5
1
12
-+

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16
!
WARNING
Turn off the appliance completely and let cool before servicing. Only a qualied service person
should service and repair this electric appliance.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Dim or no ame 1. Bulb(s) are burnt out 1. Inspect the bulbs inside the ame
generation cylinder drum and replace
them if necessary
Ember bed is not glowing or dimming 1. Bulb(s) are burnt out 1. Inspect the ember bed bulbs and
replace them if necessary
No warm air is coming out of the ap-
pliance
1. Room temperature is higher than
the appliance setting (if it is set to LO
or MED)
1. Set appliance to a higher tempera-
ture setting (MED or HI)
Appliance turns off and will not turn on 1. Appliance has overheated and
safety device has caused the thermal
switch to disconnect
2. House circuit breaker has tripped
1. Unplug the appliance, allow appli-
ance to cool for 10 minutes, then plug
it back in
2. Reset house circuit breaker
Appliance will not come on when
switch is ipped to ON
1. Appliance is not plugged into an
electrical outlet
2. Appliance has overheated and
safety device has caused the thermal
switch to disconnect
1. Check plug and plug it in
2. Unplug the appliance, allow appli-
ance to cool for 10 minutes, then plug
it back in
Remote control does not work 1. Low batteries 1. Replace AA batteries in remote
control
8.0 troubleshooting
9.0 service history
Appliance Service History
This heater must be serviced annually depending on usage.
Date Service Technician
Name Service Performed Special ConcernsDealer Name