Napoleon Entice 36 Series User manual

FRENCH PG. 39
W415-2782 / A / 02.19.20
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
(NEFL50CFH Illustrated)
NEFL36CFH / NEFL42CFH / NEFL50CFH / NEFL60CFH / NEFL72CFH / NEFL100CFH
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 2021
This appliance has a remote that requires button
batteries that are hazardous to young children.
Entice 36 / 42 / 50 / 60 / 72 / 100 Series

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2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-2782 / A / 02.19.20 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
dama
g
e to decorations, a TV or other electronic com
p
onents.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.

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table of contents
1.0 general information 5
1.1 dimensions 5
1.2 rating plate information 6
1.3 label location 6
1.4 listing approvals 7
1.5 general instructions 7
1.6 unpacking and testing the appliance 8
1.7 hardware list 8
2.0 appliance placement 9
2.1 grounding the appliance 9
2.2 installation overview 10
3.0 installation 11
3.1 minimum clearance to combustibles 11
3.2 framing 12
3.3 wall mount installation 13
3.4 recessed installation 16
3.4.1 partially recessed installation 16
3.4.2 fully recessed installation 18
4.0 electrical information 19
4.1 hard-wiring installation 19
4.2 wiring diagram (NEFL36CFH) 20
4.3 wiring diagram (NEFL42CFH) 21
4.4 wiring diagram (NEFL50CFH) 22
4.5 wiring diagram (NEFL60CFH) 23
4.6 wiring diagram (NEFL72CFH) 24
4.7 wiring diagram (NEFL100CFH) 25
5.0 finishing 26
5.1 front glass removal / installation 26
5.2 crystal ember installation 26
6.0 operating instructions 27
6.1 main power button 27
6.2 operating touch panel and remote control 27
7.0 maintenance 30
7.1 remote battery installation 30
8.0 replacement parts 31
8.1 NEFL36/42/50/60/72/100CFH overview 32
9.0 troubleshooting 34
10.0 warranty (NEFL36 / 42CFH only) 36
11.0 warranty (NEFL50 / 60 / 72 / 100CFH only) 37
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-2782 / A / 02.19.20 5
model designation
1.0 general information
NEFL36CFH NEFL42CFH NEFL50CFH NEFL60CFH NEFL72CFH NEFL100CFH
A32 1/16”
(814mm)
37 13/16”
(960mm)
45 13/16”
(1163mm)
55 3/4”
(1416mm)
67 3/4”
(1721mm)
95 7/8”
(2435mm)
B36”
(914mm)
41 3/4”
(1060mm)
49 11/16”
(1262mm)
59 11/16”
(1516mm)
71 11/16”
(1821mm)
99 3/4”
(2533mm)
C34 3/4”
(882mm)
40 7/16”
(1027mm)
48 7/16”
(1230mm)
58 7/16”
(1484mm)
70 7/16”
(1789mm)
98 7/16”
(2501mm)
A
B
C
11 15/16”
(304mm)
16 15/16”
(430mm) 15 11/16”
(398mm)
5 7/16”
(139mm)
5 1/16”
(129mm)
1.1 dimensions

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general information
1.3 label location
Ref. Part
Number Label Description
A * - Serial Number
BW385-2210 “Do Not Cover”
CW385-4486 “Hot Surface”
DW385-1911 “Tempered Glass”
EW385-4523 Rating Plate
FW385-2167 Caution
GW385-2163 Warning
H
W385-4524 NEFL36CFH
Wiring Diagram
W385-4525 NEFL42CFH
Wiring Diagram
W385-4526 NEFL50CFH
Wiring Diagram
W385-4527 NEFL60CFH
Wiring Diagram
W385-4528 NEFL72CFH
Wiring Diagram
W385-4529 NEFL100CFH
Wiring Diagram
IW385-4530 Hard-wiring
Diagram
JW385-1943 Warning
Back View
For illustrative purposes only.
Label locations may vary.
note:
Front View
ABC
EF
G
1.2 rating plate information
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
The rating plate must remain with the appliance at all times. It must not be removed.
note:
W385-4523
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ
SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION.
SUITABLE FOR MOBILE HOME INSTALLATION. FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ
POUR INSTALLATION DANS UNE MAISON MOBILE.
VOLTAGE: 120VAC TENSION: 120VAC
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1465W PUISSANCE: 1465W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFLXXCFH
MODEL
NEFL60CFH
DÉSIGNÉ EN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.
NEFL72CFH
NEFL100CFH
MASTER CONTRACT: 161746
CONTRAT-CADRE: 161746
NEFL36CFH
NEFL42CFH
NEFL50CFH
CEFL60CFH
CEFL72CFH
CEFL100CFH
CEFL36CFH
CEFL42CFH
CEFL50CFH
SAMPLE
OUR
TUDIO. APPROPRIÉDIO. APPROPRIÉ
V
OLTAGE:
VOLTAGE:
1
2
0
VAC
120VAC
TENSION:TENSION
120V
FRE
Q
UENCY
:FREQUENCY:
60
Hz
60H
FRÉQUFRÉQU
P
OWER:
POWER
1465W465W
DATE CODE:E CODE
DESIGNED INDESIGN
EEL
E
E
E
E
E
E
MODE
L
MODE
M
NEFL72CFHFH
A
N
EFL100
C
FH
NEFL100CFH
MASTER CONTRMASTER CONT
CONTRAT-CADCONTRAT-
E
CEFL60CFH
CEFL60CFH
E
CEFL7CEFL
P
C
EFL36
C
F
HCEFL36C
P
C
EFL42
C
F
HL42CFH
P
CEFL50CFH50CFH
* Label located behind glass
H
I
J
D

EN
W415-2782 / A / 02.19.20 7
general information
1.5 general instructions
As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the
appliance to reach room temperature before turning it on.
1.4 listing approvals
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model NEFL36CFH NEFL42CFH NEFL50CFH NEFL60CFH NEFL72CFH NEFL100CFH
Description Electric Appliance
Type 3 Way Mounting Appliance:
Wall-Mount, Partially Recessed into Wall and Fully Recessed into Wall
Voltage 120V AC
Watts MAX 1465W
Amps Dedicated 15 AMP Grounded Circuit
Appliance
Width
36”
(914mm)
41 3/4”
(1060mm)
49 11/16’
(1262mm)
59 11/16”
(1516mm)
71 11/16”
(1821mm)
99 3/4”
(2533mm)
Appliance
Height 16 15/16” (430mm)
Appliance
Depth 5 7/16” (139mm)
Net Weight 36.6lbs (16.6kg) 40.6lbs (18.4kg) 47.0lbs (21.3kg) 55.1lbs (25.0kg) 69.4lbs (31.5kg) 94.8lbs (43.0kg)
Gross Weight 45.2lbs (20.5kg) 50.3lbs (22.8kg) 56.9lbs (25.8kg) 71.7lbs (32.5kg) 88.2lbs (40.0kg) 125.7lbs (57.0kg)
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the
Canadian Electrical Code CSA C22.1 in Canada.
note:
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed accordin
g
to these instructions.
!WARNING
• Read these instructions completely before beginning installation. Failure to follow them could cause an appliance
malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint,
or flammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result
in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.

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general information
1.6 unpacking and testing the appliance
E
FIJK
D
AC
B
GH
Ref. Description Quantity
NEFL36CFH NEFL42CFH NEFL50CFH NEFL60CFH NEFL72CFH NEFL100CFH
A Wood Screws 7 9 17
B Drywall Anchors 7 9 17
C Metal Screws (ST4x12) 8
D Cover Plate 1
E Strain Relief 1
F Metal Bracket 1
G Cord Corner 2
H Cord Cover Connector 2
I Side Cover Panel 2
J Framing Bracket 2
K Cord Cover 2
1.7 hardware list
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 amp minimum grounded outlet.
Manual &
Remote
Acrylic Crystals
(small & medium)
+ Hardware Kit Cord
Covers
Side Cover
Panels & Framing
Brackets
(packed at back)
Ember Bed
Strip
Box
Illustration is not to scale.

EN
W415-2782 / A / 02.19.20 9
2.0 appliance placement
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the
appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)
!WARNING
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
2.1 grounding the appliance
The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
note:

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appliance placement
2.2 installation overview
Your appliance is capable of three unique installation configurations: wall-mounted, partially recessed into the wall,
and fully recessed into the wall. See below for details:
Wall-Mounted Installation
Partially-Recessed Installation
Fully-Recessed Installation
• Mounted to the wall
• Side and top trims installed
• Side panels installed
• Partially recessed into the wall
• Side and top trims installed
• Side panels not installed
• Wall mount bracket(s) not installed
• Fully recessed into the wall
• Side and top trims not installed
• Side panels not installed
• Wall mount bracket(s) not installed
For illustrative purposes only
For illustrative purposes only
For illustrative purposes only
Front View
Front View
Front View
Side View
Side View
Side View
Side Panel
Side Trim
Top Trim
Side Trim
Top Trim