Napoleon NEFB24HG User manual

EN
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FR
PG
27
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.
INSTALLATION AND
OPERATING INSTRUCTIONS
1.16F
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /
103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com •[e-mail]
SAFETY INFORMATION
!WARNING
If the information in these instructions
are not followed exactly, a fire may result
causing property damage, personal injury
or loss of life.
- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
$10.00
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
NEFB24HG, NEFB27HG &
NEFB29HG
ELECTRIC FIREPLACE

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2
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
TABLE OF CONTENTS
1.0 INTRODUCTION 3
1.1 DIMENSIONS 4
1.2 LISTING APPROVALS 5
1.3 GENERAL INSTRUCTIONS 5
1.4 RATING PLATE INFORMATION 6
1.5 LABEL LOCATION 6
2.0 LOCATING APPLIANCE 7
2.1 UNPACKING AND TESTING APPLIANCE 7
2.2 GROUNDING APPLIANCE 7
3.0 INSTALLATION 8
3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 8
3.2 MINIMUM MANTEL CLEARANCES 8
3.3 FRAMING 9
3.3.1 HARD WIRING INSTALLATION 10
3.3.2 APPLIANCE INSTALLATION 11
4.0 OPERATING INSTRUCTIONS 12
4.1 OPERATING CONTROL PANEL 12
4.2 OPERATING BY REMOTE CONTROL 13
5.0 FINISHING 14
5.1 GLASS DOOR REMOVAL AND INSTALLATION 14
5.2 PLACING GLASS MEDIA 14
5.3 GLASS MEDIA EMBER BED ASSEMBLY REMOVAL 15
6.0 WIRING DIAGRAM 16
7.0 REPLACEMENT PARTS 17
7.1 NEFB24HG OVERVIEW 18
7.2 NEFB27HG OVERVIEW 19
7.3 NEFB29HG OVERVIEW 20
8.0 TROUBLESHOOTING 21
9.0 WARRANTY 23
10.0 SERVICE HISTORY 24
11.0 NOTES 25
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your municipality
for recycling instructions.
Les piles doivent être mises au rebut conformément aux lois et à la réglementation locales. Certaines
piles peuvent être recyclées et acceptées dans votre centre de recyclage local. Renseignez-vous auprès
de votre municipalité au sujet des directives de recyclage.

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3
1.0 INTRODUCTION
!
WARNING
3.7C
C
• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF
CONTACTED.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier
is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,
install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the fl oor.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and
other fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and to replace any part of the control system which has been under water.
• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualifi ed service person.
• Do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• Never locate appliance where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or
relocatable power tap (outlet/power strip).
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

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1.1 DIMENSIONS
CEFB24H ILLUSTRATED
CEFB27H ILLUSTRATED
24" 610mm
18 5/8"
473mm
15 3/4"
399mm
12 3/4"
323mm
18"
457mm
9 1/2" 241mm
25 1/8" 639mm
21" 533mm
17 5/8"
448mm
14 5/8"
371mm
11 5/8"
294mm
8 5/8" 219mm
17"
432mm
22 1/8" 563mm
20 1/8"
511mm
26" 660mm
17 1/4"
437mm 14 1/4"
361mm
9 1/2" 241mm
19 1/2"
495mm
27 1/4" 691mm
20 1/8" 510mm
CEFB29H ILLUSTRATED
24" 610mm
27" 686mm
29" 737mm
NEFB24HG ILLUSTRATED
NEFB27HG ILLUSTRATED
NEFB29HG ILLUSTRATED

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4.8B
A.
Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the
outlet are on.
B.
The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused
by the initial heating of internal appliance elements and will not occur again.
C.
If your appliance does not emit heat, consult the operation section of this manual for further
information.
D.
Use with a CSA- or UL-certifi ed surge protector.
E.
Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
!
WARNING
READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO
FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY
AND/OR PROPERTY DAMAGE.
ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE
IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL
ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT
SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR
RESULT IN A SAFETY HAZARD.
DO NOT OPEN. RISK OF ELECTRIC SHOCK. NO USER-SERVICEABLE PARTS INSIDE.
DO NOT USE DAMAGED ELECTRICAL CORDS.
SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE
POWER SUPPLY CIRCUIT.
TO PREVENT ELECTRIC SHOCK MATCH THE WIDE BLADE OF PLUG TO WIDE SLOT OF
RECEPTACLE AND FULLY INSERT.
1.2 LISTING APPROVALS
This appliance has been tested in
accordance with the CSA Standards
for fixed and location-dedicated
electric room appliances in the United
States and Canada. If you need
assistance during installation, please
contact your local dealer.
NOTE: This appliance must be
electrically wired and grounded
in accordance with local codes
or, in the absence of local codes,
with National Electric Code ANSI/
NFPA 70-latest edition in the United
States or the Canadian Electric
Code, CSA C22.1 in Canada.
Model Number NEFB24HG NEFB27HG NEFB29HG
Description 24" Electric
Fireplace
27" Electric
Fireplace
29" Electric
Fireplace
Voltage 120V AC 120V AC 120V AC
Watts 1500W 1500W 1500W
Amps 15 AMP
Grounded
Circuit
15 AMP Ground-
ed Circuit
15 AMP Ground-
ed Circuit
Appliance Width 24" (610mm) 27" (686mm) 29" (737m)
Appliance Height 17 5/8"
(448mm)
18 5/8" (473mm) 20 1/8" (511mm)
Appliance Depth 8 5/8" (219mm) 9 1/2" (241mm) 9 1/2" (241mm)
Net Weight 31.1lbs (14.1kg) 35.9lbs (16.3kg) 36.4lbs (16.5kg)
Gross Weight (1A) 34.6lbs (15.7kg) 39.7lbs (18kg) 40.8lbs (18.5kg)
Gross Weight (3A) 37lbs (17kg) 44lbs (20kg) 45bs (20.5kg)
1.3 GENERAL INSTRUCTIONS
As with most electronic devices, your new electric fireplace has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the fireplace to reach room
temperature before turning it on.

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1.4 RATING PLATE INFORMATION
W385-2154
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
Page 1 of 1
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERCIA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFB
MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, 121°C (250°F) RATING
SPECIFICATION: BLACK LETTERING ON SILVER BACKGROUND. MINIMUM FONT SIZE TO BE MINIMUM OF 8.5 PT (3.2mm)
MAX OVERALL SIZE: 6" x 3"
SERIAL NUMBERS TO BE ASCENDING FROM NEFB24HG 019016
TITLE: RATING PLATE NEFB24HG
REVISION:
DWG#: W385-2154
DATE: 04.27.16_H.W.
MODEL / MODÈLE:
NEFB24HG
DESIGN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to
the model of the appliance.
For rating plate location, see “LABEL LOCATION” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
NOTE: The rating plate must remain with the appliance at all times. It must not be removed.
SAMPLE
1.5 LABEL LOCATION
RATING PLATE WITH SERIAL
NUMBER
NEFB24HG (W385-2154)
NEFB27HG (W385-2155)
NEFB29HG (W385-2156)
WARNING LABEL
(W385-1944)
CAUTION LABEL
(W385-1945)
WIRE DIAGRAM LABEL
(W385-2157)
"DO NOT COVER" LABEL
(W385-1946)
HARD WIRING
LABEL
(W385-2003)
WARNING
LABEL
(W385-1943)
REAR
FRONT SIDE
"HOT SURFACE"
LABEL
(W385-2017)
ATTENTION LABEL
(W385-2133)

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!
WARNING
2.0 LOCATING APPLIANCE
2.1 UNPACKING AND TESTING APPLIANCE
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the
appliance, remove all packaging material and test to make sure the appliance operates properly by plugging
the power supply cord into a conveniently located 120V,15 Amp minimum grounded outlet.
2.2 GROUNDING APPLIANCE
DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF
TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,
CLOTHES AND CURTAINS AT LEAST 36" FROM THE FRONT OF THE APPLIANCE.
NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER
WATER CONTAINER.
WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND
MAINTENANCE.
TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE
MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED
OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.
DO NOT EXPOSE THE ELECTRIC APPLIANCE TO THE ELEMENTS (SUCH AS RAIN, ETC.)
96.1
GROUNDING METHODS
METAL SCREW
(A)
NOT ALLOWED IN CANADA
GROUNDING
MEANS
ADAPTER
GROUNDING PIN
COVER OF
GROUNDED
OUTLET BOX
(C)
(B)
This appliance is for use on 120 volts. The cord has a plug
as shown in (A). An adapter as shown in (C) is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from the
adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be
used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove
plug from outlet.
NOTE: Must be connected to a dedicated15 amp circuit. The
use of an extension cord is NOT permitted.

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3.0 INSTALLATION
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high
traffic areas.
NOTE: Follow all National and local electrical codes.
!
WARNING
RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID
TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY. DO NOT RUN
CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW RUGS, RUNNERS OR THE LIKE. ARRANGE CORD
AWAY FROM TRAFFIC AREAS AND WHERE IT WILL NOT BE TRIPPED OVER.
RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT
USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.
RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED OPTIONAL ACCESSORIES.
USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE
WARRANTY AND/OR RESULT IN A SAFETY HAZARD.
IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLOSION MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO NOT STORE OR USE GASOLINE OR OTHER
FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
THIS APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS APPLIANCE.
HEATER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE
HAZARD.
DO NOT RUN THE POWER CORD HORIZONTALLY, DIRECTLY BELOW THE APPLIANCE.
68.5A
3.1 MINIMUM CLEARANCE TO COMBUSTIBLES
Measurements are taken from the glass front.
Bottom 0" Top 0" to 2" (51mm) mantel
Sides 1/4" (6.3mm) Top 3" (76mm) to ceiling
Back 1/4" (6.3mm) Top 1/4" (6.4mm) to enclosure
!
WARNING
WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE
HEAT RESISTANT TO PREVENT DISCOLOURATION.
3.2 MINIMUM MANTEL CLEARANCES
NOTE: The control panel switch is located on the upper right hand side of the appliance. Always ensure
this switch remains accessible.
TOP OF APPLIANCE
6" 152mm
8"8" 203mm MANTEL
1" 25mm
2" 51mm
3" 76mm 4" 102mm
2" 51mm 1/4" 6.3mm

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A. Once the rough opening has been
prepared, and the power has been
routed to the right side of the recess,
the appliance may be installed.
B. The electrical connection must be
made prior to placing the appliance
into position. (See "HARD WIRING
INSTALLATION" section).
Prepare rough in framing following the recommended dimensions in Figure 1. For the corner rough in
framing, follow the recommended dimension in Figure 2.
Select a location that is not prone to moisture and is located at least 36" (914mm) away from combustible
materials such as curtain drapes, furniture, bedding, paper etc.
NEFB24HG NEFB27HG NEFB29HG
A9" (229mm) 10" (254mm) 10" (254mm)
B23" (584mm) 26" (660mm) 28" (711mm)
C17 1/4"
(438mm) + F
18 1/4"
(463mm) + F
19 3/4"
(502mm) + F
J41"
(1041mm) 44" (1118mm) 46" (1168mm)
K29" (736mm) 31 1/2"
(800mm)
32 1/2"
(826mm)
L29" (736mm) 31 1/2"
(800mm)
32 1/2"
(826mm)
L
K
JB
C
B
A
L
K
JB
C
B
A
F
FLOOR
(Or mantel base thickness)
Fig. 1 Fig. 2
3.3 FRAMING

A. Remove the securing screw from the electrical cover plate, located on the right hand side of the
fireplace.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the
power supply. Connect the white wire from the unit to the white (neutral) wire from the power
supply. Connect the green wire to the ground wire.
E. Resecure the cover plate.
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GREEN
BLACK
WHITE
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and
wire the appliance directly to the household wiring. The wire and power supply breaker must rated for 120V
minimum 15 Amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired.
In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the
current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLAINCE.
GREEN
BLACK
WHITE
NOTE: There are 3 wires from the fireplace junction; white (neutral), black (power L1) and green
(ground) that connect to 120V power supply (breaker panel), see below.
White, Green and
Black wires:
Connect to 120V
power supply.
3.3.1 HARD WIRING INSTALLATION
* NEFB29HG ILLUSTRATED

NOTE: To aid with moving the appliance, leave enough wire so that the appliance can be removed
from the enclosure without disconnecting the power supply. If servicing, shut off power supply.
BLACK
WHITE BLACK
WHITE
SUPPLY
POWER
JUNCTION
FIREPLACE
GREEN
GREEN
JUNCTION
FIREPLACE
GROUND
BLACK
BLACK
BLACK
WHITE
WHITE
WIRE NUT
WALL
SWITCH
POWER
SUPPLY
JUNCTION
FIREPLACE
MARRET
RED
RED
RED
RED
GREEN
GREEN
THERMOSTAT
(L1)
(N)
(G)
WIRE NUT
(L1)
(N) (L1)
(N)
Fig. 1 Fig. 2
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11
3.3.2 APPLIANCE INSTALLATION
A. With two people, lift the appliance up and insert into the opening, keeping a 3/8" (9.5mm) space
between the appliance and floor base in order to not scratch the floor surface. Do not push or slide
the bottom of the appliance on the floor base, see Figure 1.
B. Set the appliance down and into place, see Figure 2.
C. If the appliance does not sit flat on the floor or mantel base, apply a shim (not supplied) under the
nylon pads and adjust until level.
MANTEL
TABLETTE
APPLIANCE
APPAREIL
1/4"
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 1: LIFT
ÉTAPES 1: SOULEVER
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL
!
!
MANTEL
TABLETTE
APPLIANCE
APPAREIL
1/4"
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 1: LIFT
ÉTAPES 1: SOULEVER
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL
!
!
MANTEL MANTEL
F
NOTE: This appliance is equipped with nylon pads located on the bottom four corners. To prevent
damaging the base of the mantel, carefully lift the appliance into the mantel while avoiding contact
with the front edge of the mantel base.

POWER
Turns the appliance ON/OFF.
FLAME & EMBER LIGHT
CONTROL
HEATER CONTROL
DECORATIVE LIGHT
(CEFB29H ONLY)
TIMER
TEMPERATURE
CONTROL
Controls Flame brightness and the Ember Light.
5 Settings: Flame & Ember off (FO), Ember on but Flame
off (LL), small Flame & Ember (F1), medium Flame &
Ember (F2), brightest Flame and Ember (F3).
Turns the Heater and Blower ON/OFF.
4 Settings: Heater & Blower off (HO), Blower on (BL), low
heat (H1), high heat (H2).
Controls Decorative Light settings.
4 Settings: Decorative Light off (do), white colour (d1),
auto-cycle from White / Orange / Blue / Orange-Blue /
White-Orange / White-Blue (d2), lock to desired colour
(d3). It will take 8.5 seconds to switch between colours
(on d2 setting).
Timer can be programed to run appliance for specific
lengths of time (30mins. minimum to 6hrs maximum).
Press and hold the Timer button for 5 seconds. This
will change the button to Temperature Control, or vice
versa. There are 7 temperature settings (61
°F, 64°F, 70°
F,
75°F, 81°F, 85°F and OFF)
F° / C° SWITCH
Hold 5
seconds
To change temperature format, Fahrenheit or Celsius.
Press and hold the Flame button for 5 seconds.
HEATER LOCK
Hold 5
seconds
Heater button can be locked or unlocked by holding the
Heater button for 5 seconds.
Hold 5
seconds
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4.0 OPERATING INSTRUCTIONS
Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V
power supply, it is ready to operate.
ATTENTION: Ensure the house circuit breakers for the power supply are turned on. When initially
connecting the appliance into a power source the unit will perform an LED check. The unit will flash on
and off for 5 seconds.
The Control Panel is located on the top front of the appliance.
4.1 OPERATING CONTROL PANEL

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13
4.2 OPERATING BY REMOTE CONTROL
!
WARNING
TO AVOID DANGER OF SUFFOCATION KEEP THE PACKAGING BAG AWAY FROM BABIES AND
CHILDREN. DO NOT USE IN CRIBS, BED, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.
KNOT BEFORE THROWING AWAY.
A. The power button can be used to turn the appliance on/off. Pressing
this button activates the power to the appliance. Pressing the power
button again will turn off the appliance. The ember and log will fade after
4 seconds after turning off the appliance.
B. To adjust the flame brightness and ember log light, press the flame
button . There is one ember log light and three flame brightness
levels to cycle through and then an off setting ( LL, F1, F2, F3 and then
F0).F3 is the brightest flame level, LL is the ember log light only.
C. To control the thermostat function press the thermostat button .
There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F 85°F and
off). The default setting will display Fahrenheit. Press the thermostat
button to cycle through the settings. Once you have selected the
desired temperature the heater will automatically operate until that
temperature is reached. When the room temperature is 2 degrees lower
than the temperature setting, the heater will turn on.
D. To activate the heater and blower, press the heater button , the blower
will turn on. Press the heater button again to set desired low or high
heat temperature; press the heater button again to turn off the heater.
E. The timer controls all operating modes of the appliance. To activate the
timer, press the timer button , the icon will illuminate and the time
will appear on the LED display. To choose the desired time, continue to
press the timer button, there are 8 settings (30mins,1h, 2h, 3h, 4h, 5h,
6h and off). The fireplace will turn off at the setting time.
F. To activate the decoration light, press the light button .There are
three settings to cycle through and then an off setting (d1, d2, d3 and
then d0). d1 white colour, d2 colour cycles from White / Orange / Blue / Orange-Blue / White-Orange
/ White-Blue. It will take 8.5 seconds to switch from one colour to the next when in d2 setting, d3 will
lock to a desired colour.
G. To turn off the appliance, press the power button once on the remote, or press the power button once
on the control panel on the unit.
NOTE: This hand held remote control must remain within 6 meters or 19 feet of the appliance to be
effective.
NOTE: When operating the remote control, it must be directed towards the front center of the appliance.

EN
W415-1662 / 05.17.16
14
5.0 FINISHING
!
WARNING
POWER SUPPLY SERVICE MUST BE COMPLETED PRIOR TO FINISHING TO AVOID
RECONSTRUCTION.
HEAT VENTS AND AIR OPENINGS CANNOT BE COVERED IN ANY CIRCUMSTANCES.
5.1 GLASS DOOR REMOVAL AND INSTALLATION
A. Remove the 4 screws off the appliance, as shown.
B. Remove the glass front and place on a soft non-
abrasive surface.
C. Reverse these steps to reinstall the glass front.
!
WARNING
FACING AND/OR FINISHING MATERIAL MUST NOT INTERFERE WITH AIR FLOW THROUGH
AIR OPENINGS, LOUVRES OPENINGS, OPERATION OF LOUVRES OR DOORS OR ACCESS FOR
SERVICE. OBSERVE ALL CLEARANCES WHEN APPLYING COMBUSTIBLE MATERIALS.
BEFORE DOOR IS REMOVED TURN THE APPLIANCE OFF AND WAIT UNTIL APPLIANCE IS COOL
TO THE TOUCH. DOORS ARE HEAVY AND FRAGILE SO HANDLE WITH CARE.
SCREW
5.2 PLACING GLASS MEDIA
A. Remove glass door, see "GLASS DOOR
REMOVAL AND INSTALLATION" section.
B. Sprinkle glass media evenly onto PVC tray.
Ensure glass media stays within the media tray
cavity.

EN
W415-1662 / 05.17.16
15
5.3 GLASS MEDIA EMBER BED ASSEMBLY REMOVAL
SCREW
EMBER
BED
* NEFB27HG ILLUSTRATED
A. Remove glass media from ember tray.
B. Remove the 4 screws, as shown.
C. Lift ember bed up from the appliance
and remove. SCREW

EN
W415-1662 / 05.17.16
16
6.0 WIRING DIAGRAM
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLAINCE.
TITLE: LABEL, WIRE DIAGRAM (NEFB24/27/29HG) PART #: W385-2157 REVISION:
DATE: 04.27.16_H.W.
MATERIAL: CLASS IIA-1 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, TEMPERATURE RATING MINIMUM OF 121°C (250°F) SPECIFICATION: BLACK LETTERING ON SILVER BACKGROUND LABEL SIZE: 5 7/8" (150mm) x 4 3/8" (111mm)
PLUG /
FICHE
FAN /
SOUFFLERIE
MOTOR /
MOTEUR
AC-N
AC-L
RLY1 RLY2 RLY3 RLY4
NTC
OUTOUT
OUT
IN
#7
#8
#5
#6
#2 #4
#14
#1
#9
#3
#11
#12
#13
#10
#15
CARTE DE CIRCUIT IMPRIMÉ
MAIN PCB BOARD /
DECORATION /
DÉCORATION
L
N
G
WIRE NUT /
CONNECTEUR
DE FILS WIRE NUT /
CONNECTEUR
DE FILS
WIRE NUT /
CONNECTEUR
DE FILS
HEATER 700W2 /
CHAUFFERETTE 700W2
HEATER 700W1 /
CHAUFFERETTE 700W1
THERMAL CUT-OFF /
COUPURE
THERMIQUE
DECORATION LIGHT (OPTIONAL) /
DECORATION DE LUMIÈRE(OPTIONNEL)
700W1 700W2 MOTOR /
MOTEUR
FAN /
SOUFFLERIE
T-FUSE /
FUSIBLE
FLAME /
FLAMME
DISPLAY CN3 /
AFFICHAGE
TEMPERATURE
SENSOR /
CAPTEUR DE
EMPÉRATURE
CONTROL PANEL BOARD / PANNEAU DE CONTRÔLÉ
FLAME LED LIGHT / LUMIÈRE DEL DE FLAMME
#1 EMBER BED LED /
LIT DE BRAISES DE DEL #1
W385-2157
#2 EMBER BED LED /
LIT DE BRAISES DE DEL #2

EN
W415-1662 / 05.17.16
17
Contact your dealer or the factory for questions concerning prices and
policies on replacement parts. Normally all parts can be ordered through
your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE
ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model and serial number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
FOR FURTHER INFORMATION, CONTACT YOUR AUTHORIZED DEALER.
* PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
41.1A
FAILURE TO POSITION THE PARTS
IN ACCORDANCE WITH THIS
MANUAL OR FAILURE TO USE ONLY
PARTS SPECIFICALLY APPROVED
WITH THIS APPLIANCE MAY
RESULT IN PROPERTY DAMAGE OR
PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-866-820-8686
7.0 REPLACEMENT PARTS

EN
W415-1662 / 05.17.16
18
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
REF.
PART NO.
DESCRIPTION
1
2
3
4
5
6
7
8
REF.
PART NO.
DESCRIPTION
11
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED
G105-0006-SER
FRONT GLASS (W/ MOUNTING BRACKET)
G010-0079-SER
W405-0042
G010-0084
W010-3934
G660-0005
W010-3145-SER
PLASTIC FLAME PANEL
BLOWER & HEATER ASSEMBLY
FLAME LED
REFLECTOR
REMOTE CONTROL TRANSMITTER
FRONT HEADER
W435-0059-SER
SYNCHRONOUS MOTOR
W190-0066-SER
PCB BOARD, LED
31
14
15
12
13
CONTROL PANEL, NEFB29H
G010-0080
32
CONTROL PANEL BOARD
33
34
35
3
6
3
7
8
9
10
13
14
2217
G750-0034-SER
WIRE ASSEMBLY
10
G405-0011-SER
EMBER BED LED
9
G190-0004-SER
TEMPERATURE SENSOR
16
G405-0007-SER
NIGHT LIGHT LED
18
17
18
W497-0028-SER
MEDIA TRAY
MKGT
MEDIA KIT, TOPAZ GLASS (1LB)
12
G190-0006-SER
G510-0002-SER
BUMPER, PLASTIC
3
15
3
16
19
W285-0002-SER
FUSE 2 Amp
11
19
STOCKED
STOCKED
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
7.1 NEFB24HG OVERVIEW

EN
W415-1662 / 05.17.16
19
REF.
PART NO.
DESCRIPTION
1
2
3
4
5
6
7
8
REF.
PART NO.
DESCRIPTION
11
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED
G105-0007-SER
FRONT GLASS (W/ MOUNTING BRACKET)
G010-0079-SER
W405-0042
G010-0085
W010-3933
G660-0005
G010-0082-SER
PLASTIC FLAME PANEL
BLOWER & HEATER ASSEMBLY
FLAME LED
REFLECTOR ASSEMBLY
REMOTE CONTROL TRANSMITTER
FRONT HEADER
W435-0059-SER
SYNCHRONOUS MOTOR
W190-0066-SER
PCB BOARD, LED
31
14
15
12
13
CONTROL PANEL, NEFB29H
G010-0080
3
2
CONTROL PANEL BOARD
33
34
35
3
6
3
7
8
9
10
13
14
2217
G750-0034-SER
WIRE ASSEMBLY
9
G190-0004-SER
TEMPERATURE SENSOR
16
G405-0007-SER
NIGHT LIGHT LED
18
17
18
W497-0027-SER
MEDIA TRAY
MKGT
MEDIA KIT, TOPAZ GLASS (1LB)
12
G190-0006-SER
G510-0002-SER
BUMPER, PLASTIC
3
15
3
16
19
W285-0002-SER
FUSE 2 Amp
11
19
STOCKED
STOCKED
20
10
G405-0011-SER
EMBER BED LED
20
W405-0041
#2 EMBER BED LED
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
7.2 NEFB27HG OVERVIEW

EN
W415-1662 / 05.17.16
20
REF.
PART NO.
DESCRIPTION
1
2
3
4
5
6
7
8
REF.
PART NO.
DESCRIPTION
11
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED
G105-0006-SER
FRONT GLASS (W/ MOUNTING BRACKET)
G010-0079-SER
W405-0042
G010-0086
W010-3932
G660-0005
G010-3145-SER
PLASTIC FLAME PANEL
BLOWER & HEATER ASSEMBLY
FLAME LED
REFLECTOR ASSEMBLY
REMOTE CONTROL
FRONT HEADER
W435-0059-SER
SYNCHRONOUS MOTOR
W190-0066-SER
PCB BOARD, LED
31
14
15
12
13
CONTROL PANEL, NEFB29H
G010-0080
3
2
CONTROL PANEL BOARD
33
34
35
3
6
3
7
8
9
10
13
14
2217
G750-0034-SER
WIRE ASSEMBLY
10
G405-0011-SER
EMBER BED LED
9
G190-0004-SER
TEMPERATURE SENSOR
16
G405-0007-SER
NIGHT LIGHT LED
18
17
18
W497-0026-SER
MEDIA TRAY
MKGT
MEDIA KIT, TOPAZ GLASS (1LB)
12
G190-0006-SER
G510-0002-SER
BUMPER, PLASTIC
3
15
3
16
19
W285-0002-SER
FUSE 2 Amp
11
19
STOCKED
STOCKED
20
20
G405-0041
#2 EMBER BED LED
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
7.3 NEFB29HG OVERVIEW