Napoleon NEFS32-5019W User manual

FRENCH PG. 25
W415-1900 / D / 12.10.18
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
Stylus Wallmount Electric Fireplace
NEFP32-5019W
This appliance has a remote that requires button
batteries that are hazardous to young children.
NEFLC32H illustrated with NEFS32-5019W
2021

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safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance IS NOT suitable for installation in a bathroom.

EN
W415-1900 / D / 12.10.18 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead compounds,
which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.
• This appliance's wood surround (NEFS32-5019) complies with EPA TSCA Title VI and C.A.R.B. Phase 2
Formaldehyde Emissions Standard 93120.2 (a).

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table of contents
1.0 general information 5
1.1 appliance overview 5
1.1.1 e-box & surround 5
1.1.2 features 5
1.2 dimensions 6
1.3 listing approvals 6
1.4 general instructions 7
1.5 unpacking and testing appliance 7
1.6 rating plate information 7
1.7 hardware list 8
2.0 installation 9
2.1 locating the appliance 9
2.2 grounding appliance 10
2.3 minimum clearance to combustibles 10
2.4 minimum mantel clearances 10
2.5 installing the appliance onto the wall (wall mount) 11
3.0 electrical information 13
3.1 wiring diagram 13
3.2 hard-wiring installation 14
4.0 operating instructions 15
4.1 operating control panel 15
4.2 operating remote control 16
4.3 remote battery installation 18
5.0 finishing 19
5.1 crystal ember installation 19
5.2 optional birch wood log installation 19
6.0 replacement parts 20
6.1 overview 21
7.0 troubleshooting 22
8.0 warranty 23
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial, are denoted by a vertical line in the margin.
note:

EN
W415-1900 / D / 12.10.18 5
1.0 general information
1.1 appliance overview
Your NEFP32-5019W electric appliance comes fully assembled with the exception of media (see "finishing" sec-
tion for more details). It consists of the following two components:
NEFLC32H
E-Box
NEFS32-5019W
Surround
1.1.1 e-box & surround
1.1.2 features
This appliance features a USB charger located on the right side of the NEFS32-5019W surround (Fig. 1). See
"operating instructions" section for more details.
The NEFS32-5019W surround is load-bearing in the hatched area ONLY (Fig. 2), with a maximum load-bearing
capacity of 15lbs (6.8kg). Objects may not be placed on any other part of the appliance.
15lbs (6.8kg)
MAXIMUM
Fig. 1
Fig. 2
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
This USB charger may not be compatible with all phone types.
note:

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general information
1.2 dimensions
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model Number NEFP32-5019W
Description 59" Contemporary Wall-Mounted
Electric Appliance
Voltage 120V AC
Watts Max 1500W
Amps 15 AMP Grounded Circuit
Appliance Width 59 1/8" (1501mm)
Appliance Height 20 5/16" (515mm)
Appliance Depth 11" (280mm)
Net Weight 58lbs (26.3kg)
Gross Weight 96lbs (43.5kg)
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70 latest edition in the United States or the Canadian
Electric Code CSA C22.1 in Canada.
note:
front view side view
top view
1.3 listing approvals
59 1/8” (1501mm)
41 15/16” (1065mm)
31 7/8” (810mm)
12”
(305mm)
20 5/16”
(515mm)
16 9/16”
(420mm)
6 7/8”
(175mm)
33 7/8” (860mm)
31 1/8” (790mm) 14 3/16”
(360mm)
11”
(280mm)

EN
W415-1900 / D / 12.10.18 7
general information
1.5 unpacking & testing appliance
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed accordin
g
to these instructions.
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 Amp minimum dedicated A.P. grounded outlet.
1.6 rating plate information
W385-2344 / B
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER ET UN STUDIO.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFLC32
MODEL / MODÈLE:
DÉSIGNÉ AMÉRIQUE DU
NORD PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
NEFLC32H CEFLC32H
1.4 general instructions
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
MOLO
OL
NS UNE CHAMS UNE CHAM
ER ET UN STUDIO.R ET UN STUDIO.
V
OLTAGE:
LTAGE:
12
0
VA
C120 VAC
T
ENSION:
ENS
120VCAC
FREQUENCY
:FREQUENCY:
60
Hz
60Hz
FRÉQUENRÉQ
P
OWER
:OWER:
1500W1500W
DATE CODE:ATE CODE
DESIGNED IN NDESIGN
E
P
P
P
P
P
P
MODEL / MODÈLE:
ODEL / MODÈLE:
1746
CONTRAT-CADRE: 161746
ONTRAT-CADRE: 161746
M
NEFLC32
HNEFLC32H
CEFLC32
HCEFL
AM
P
The rating plate must remain with the appliance at all times. It must not be removed.
note:

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general information
1.7 hardware list
＠⑥
⑨
。
×
2 ×
2 ×
1
I
Description Quantity
AWood Screws 18
BDrywall Anchors 18
CST4x12 Metal Screws 4
DCover Plate 1
ESupport Bracket 2
FCord Corner 2
GCord Cover 2
HStrain Relief 1
IRemote control 1

EN
W415-1900 / D / 12.10.18 9
2.0 installation
Follow all national and local electrical codes.
note:
2.1 locating the appliance
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” (91.4cm) from the
front of the appliance.
• Never locate this electric appliance where it may fall into a water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fire.
• Do not expose the electric appliance to the elements (i.e. rain).
!WARNING
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Your appliance is a wall-mounted appliance. Select a suitable location that is not susceptible to moisture and is
away from drapes, furniture and high traffic areas.

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installation
2.3 minimum clearance to combustibles
2.4 minimum mantel clearances
2.2 grounding appliance
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
note:
Clearance to Combustibles
Combustibles to top 0”
Combustibles to bottom 0"
Combustibles to sides 0"
Combustibles to back 0"
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.
!WARNING
Side View (Wall Mount)
0"

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W415-1900 / D / 12.10.18 11
installation
2.5 installing the appliance onto the wall (wall mount)
• Consult your local builder before installing the appliance. Appliance must be installed in accordance with local
building codes.
• Appliance must be installed in a location not prone to moisture.
• Appliance must be installed at least 36" (91.4cm) away from combustible materials such as curtain drapes,
furniture, bedding, paper, etc.
!WARNING
We recommend having two people install this appliance.
note:
1. Have two people hold the appliance against the wall to determine the final location.
2. Place the appliance on a soft, non-abrasive, and flat surface. Remove the rear wall bracket from the back of
the appliance by removing the 2 screws (Fig. 1).
Fig. 1
Rear Wall Bracket
Bottom Bracket
Bottom Bracket
Mounting Slots
Appliance Overview

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installation
It is strongly recommended that the rear wall bracket be screwed into the wall studs where possible. If the
wall studs cannot be used, ensure that the plastic anchors (supplied) are used to affix the bracket to the wall
and the bracket is adequately secured.
note:
3. Using the wall mounting installation template (Fig. 2), mark out the locations of the rear wall bracket and bot-
tom brackets on the wall.
4. Install the rear wall bracket onto the wall using 14 screws (supplied).
5. Install the bottom brackets onto the wall using 4 screws (supplied).
6. Lift the appliance up until the two mounting slots clear the hooks on the rear wall bracket. Slide appliance
down until competely secured.
7. Secure the appliance to the bottom brackets using 4 screws (supplied) (Fig. 3).
The rear wall bracket MUST have hooks facing upward and be level.
note:
Fig. 3
W a ll m ounting ins ta lla tio n te m pla te
2 3/4” (70mm)
31 7/8” (80.1cm)
59 1/16” (150cm)
2 3/4” (70mm)
10 7/16” (26.5cm)
4 3/4”
(120mm)
14 3/8”
(36.4cm)
20 1/4”
(51.5cm)
31 1/2”
(80cm)
3 13/16”
(96mm) 1 9/16”
(40mm)
16” (40.6cm) 16” (40.6cm)
33 1/16” (84cm)
68 7/8” (175cm)
Fig. 2
A x14
A x4
C x4

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W415-1900 / D / 12.10.18 13
3.0 electrical information
3.1 wiring diagram
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
I I
HY-LED
HEATER FAN
HEATER
FAN

A. Remove the cover plate from the bottom right side of the
appliance by removing the three screws (Fig. 1).
B. Remove the wire connectors from the power cord (Fig.
2). The power cord may be discarded.
C. Punch out the 7/8" (22mm) hole in the new cover plate
(supplied) (Fig. 3), and install a box connector through
it into the junction box. Snap the box connector clamp
onto the supply wires.
D. Using the wire connectors, connect the ground green
wires (G) and the common white wires (N) together, then
the hot black wires (L) (Fig. 4).
E. Reinstall the cover plate using the three screws
previously removed in Step A (Fig. 1).
Rear View
of Appliance
Junction Box
White, Green, and
Black Wires:
Connect to 120V
power supply.
Cover Plate
G
NL
7/8” (22mm) Diameter
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electrical information
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
Amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
3.2 hard-wiring installation
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
There are 3 wires from the appliance junction: white (neutral), black (power L1), and green (ground) that
connect to 120V power supply (breaker panel). See below.
note:
Fig. 1
Fig. 2
Fig. 4
Fig. 3

Power Turns the appliance on/off.
Side Accent
Light Control
Controls side accent light.
Settings:
d8 - Cool white & warm white, both 100% brightness
d7 - Cool white & warm white, both 75% brightness
d6 - Cool white & warm white, both 50% brightness
d5 - Cool white & warm white, both 25% brightness
d4 - Warm white with 100% brightness
d3 - Warm white with 50% brightness
d2 - Cool white with 100% brightness
d1 - Cool white with 50% brightness
d0 - Side accent light off
Flame Light Control Controls flame.
8 Settings:
F0 - Flame off
F1 - Orange flame
F2 - Yellow flame
F3 - Blue flame
F4 - Yellow / orange flame
F5 - Orange / blue flame
F6 - Yellow / blue flame
F7 - Yellow / orange / blue flame
F° / C° Switch Changes temperature format from Fahrenheit to Cel-
cius or vice versa. Press and hold the Flame button
for 5 seconds.
Heater Control Turns the heater and blower on/off.
4 Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
Heater Lock LO - Heater button can be locked or unlocked by
holding the Heater button for 5 seconds.
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W415-1900 / D / 12.10.18 15
4.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V power
supply, it is ready to operate.
The Control Panel is located on the right side of the appliance.
4.1 operating control panel
• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance
to a power source, the appliance will beep then remain off until turned on.
!WARNING

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operating instructions
4.2 operating remote control
Power Turns the appliance on/off.
Blue Flame Controls flame brightness.
Settings:
F4 - Brightest flame
F3 - Bright flame
F2 - Medium flame
F1 - Small flame
F0 - Flame off
Orange Flame
Yellow Flame
Heater Turns the heater and blower on/off.
Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
Flame Speed Controls the speed of the flame.
Settings:
01 - slowest
02
03
04
05 - fastest
Side Accent
Light Control
Controls the side accent light.
Settings:
d8 - Cool white & warm white, both 100% brightness
d7 - Cool white & warm white, both 75% brightness
d6 - Cool white & warm white, both 50% brightness
d5 - Cool white & warm white, both 25% brightness
d4 - Warm white with 100% brightness
d3 - Warm white with 50% brightness
d2 - Cool white with 100% brightness
d1 - Cool white with 50% brightness
d0 - Side accent light off

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operating instructions
Ember Bed Color Controls ember bed light settings.
Settings:
L0 - Ember bed light off
L1 - White
L2 - Blue
L3 - Green
L4 - Red
L5 - Yellow
L6 - Purple
L7 - Auto-cycle through white, blue, green, red, yellow, and purple.
(NOTE: It will take 8.5 seconds to switch between colours.)
L8 - Lock to desired color
Ember Bed
Brightness
Controls the brightness of the ember bed light.
Settings:
b5 - Gradual brightening effect from b1-b4
b4 - Brightest
b3 - Bright
b2 - Medium
b1 - Low
Timer Controls the timer.
Settings:
00
30min.
1h
2h
3h
4h
5h
6h
7h
8h
Temperature
Control
Controls the temperature.
Settings:
61ºF [16ºC]
64ºF [18ºC]
70ºF [21ºC]
75ºF [24ºC]
81ºF [27ºC]
85ºF [29ºC]
and OFF
USB Charger Phone Charging: Red indicator
Phone Charged: Green indicator
NOTE: This is only a rough indication of your phone's charge.
Check your phone for accurate charge status.
See "features" section for more information on the USB charger.

W415-1900 / D / 12.10.18
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18
operating instructions
4.3 remote battery installation
1. To replace the existing battery, remove the
battery holder.
2. To remove the battery holder, turn remote onto
front side and press the left side lever towards
the center while pulling the battery holder out
using the slot provided.
3. Replace existing battery, type CR 2025, with a
new battery and reinstall the battery holder into
the remote by sliding it into position, as shown.
4. Battery cover is secure onto the remote control
when a "CLICKING" noise is heard.
Remote
(rear side)
Battery (CR 2025)
Battery Cover
• This remote control requires button batteries that are hazardous to young children.
• WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical
burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately
seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e.
that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.
!WARNING
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the
remote control to function.
note:
The remote control must remain within 5 meters (17 feet) of the appliance to be effective. This range may be
reduced when battery power is depleted. The remote control must be aimed at the center of the appliance for it
to function most effectively.
note:

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W415-1900 / D / 12.10.18 19
5.0 finishing
5.1 crystal ember installation
• Power supply service must be completed prior to finishing in order to avoid reconstruction.
• Heat vents and air openings cannot be covered under any circumstances.
!WARNING
5.2 optional birch wood log installation
1. Carefully place the medium crystal embers into the bottom media tray (Fig. 1).
2. Apply an even layer from side to side.
3. Randomly place the 6 large crystal embers on top of the medium crystal embers (Fig. 2).
1. Carefully place birch wood logs on the media tray (Fig. 1).
2. Use the medium and large crystal embers (see "crystal ember installation" section) to fill in spaces between
the birch wood logs (Fig. 2). This will improve the overall look of the appliance.
Fig. 1 Fig. 2
B
BC
A
A
Fig. 1 (Recommended placement)
Fig. 2
Ref. Log Number Quantity
A W135-0768 2
B W135-0770 2
C W135-0769 1

W415-1900 / D / 12.10.18
EN
20
For after sales service, please call 1-866-820-8686.
6.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are s
p
ecial order and can take u
p
to 90 da
y
s for deliver
y
.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note: