NatComm SLS 3 User manual

SLS 3
USER GUIDE
For Technical Assistance
Please Phone: [phone]

Page 2 National Communications
INSTALLATION DIAGRAM

PRODUCT DESCRIPTION
Our unique SLS3 Single Line Message On Hold System is designed
toprovideaCOMPREHENSIVEMESSAGEONHOLDsolutionforusers
of single telephone lines.
It will :
1)AllowyoutoplaceyourtelephonecallsONHOLDfromany telephone
on your line.
2) Allow you to retrieve the call from ON HOLD, from any telephone on
your line.
3) RING all telephones connected to it, to remind you that you have
a call ON HOLD.
4) It will also Count and then Display on the LCD screen the
number of incoming calls that have taken place when the After
Hours facility has been enabled (see page 8 for further details).
It can also :
4) ANSWER your DAY TIME telephone calls when you are unable to,
play a greeting to your callers and then place the call ON HOLD, until
you are able to retrieve the call.
5) ANSWER your AFTER HOURS telephone calls and play an
Announcement of any duration to your callers. At the end of the
announcement, it can either Hang Up, or it can ring an attached
Answering Machine, so that your callers can leave messages if they
want to.
SLS3 has been designed for quick USER INSTALLATION, by simply
connecting it to ANY telephone socket.
TheGREETING,ONHOLDandAFTERHOURSMessagesarestoredon
an SD Flash card, which is supplied with it.
ImportantNote-ThefilenamesofALLMESSAGES (Greeting,OnHold
and After Hours) must start with a specific numeric prefix, in order
for SLS3 devivce to be able to distinguish the different message types.
See page 7 - 8 for full details.
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OPERATING PROCEDURE
TO PLACE A CALL ON HOLD
Press 2 and Hang Up
To place any incoming or outgoing call ON HOLD, simply press 2on
any telephone on your line and then hang up your telephone (tone dial
telephones only). Your caller will be immediately connected direct to
your ON HOLD MESSAGE.
TO RETRIEVE A CALL ON HOLD
Re-Answer the same phone or any other phone
To resume the call, simply pick up the same telephone or any other
telephone on the line. Incoming or Outgoing Calls can be placed ON
HOLD as often as necessary.
RING BACK REMINDER RING
SLS3 will generate a RINGBACK REMINDER ring, every 15 seconds
to remind you that you have a call on hold. This brief RINGBACK
REMINDER ring is generated internally and will RING all telephone(s)
connected direct to the LINE OUT PORT .
The time interval between reminder rings can be changed to suit, or the
ring can be disabled. See PROGRAMMING pages 14-19.
Note - It is not possible to RING any telephones that are not connected
direct to the LINE OUT PORT of SLS3, without special technical
installation.
If you require the RINGBACK REMINDER FACILITY to ring ALL
telephones connected to your line, including those connected to other
telephone sockets, then a telephone technician will need to directly
wire your incoming telephone line through SLS3, immediately prior to
your first telephone socket.

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DAY TIME ANSWER FACILITY
DAYTIME -AUTOMATIC CALLATTENDANT
SLS3 can be set to Automatically Answer incoming calls when you
are unable to and then play a specific Greeting Message.
At the completion of the Greeting Message, SLS3 will then connect
the caller to your On Hold Message.
The caller will remain ON HOLD until ANY TELEPHONE connected to
the line is picked up. The RINGBACK REMINDER FACILITY will briefly
RING all telephone(s) connected direct to the LINE OUT PORT of the
Line Sharer at intervals of 15 seconds to remind you that you have an
Automatically Answered Call On Hold. The time interval between
reminder rings can be changed to suit, or even disabled. See
programming p 14-19.
If you have more than one On Hold Message loaded onto the card, then
SLS3 will play a different On Hold message after the Greeting Message,
for each auto answered caller. See page
ENABLE DAY TIME CALL ATTENDANT
To ENABLE the Automatic Answer facility, you need to program the
RING COUNT BEFORE AUTOMATIC ANSWER facility and set it to a
value between 01 and 19 rings.
SLS3 will then automatically answer calls when you are unable to, as
described above.
The DEFAULT setting is 00 - Which means that SLS3 will not answer
calls. Refer pages 14-19. for programming details.
DISABLE DAY TIME CALL ATTENDANT
To DISABLE the Automatic Answer facility, you need to program the
RING COUNT BEFOREAUTOMATIC ANSWER facility and set it to 00
rings.
Refer pages 14-19 for programming details.

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AFTER HOURS ANSWER FACILITY
WithAfter HoursAnnouncement
SLS3 can be set to Automatically ANSWER your AFTER HOURS
telephone calls and play a High QualityAnnouncement of any duration
to your callers.At the end of the announcement, SLS3 can either Hang
Up, or it can ring an attachedAnswering Machine, so that your callers
can leave messages if they want to.
TO ENABLE AFTER HOURS OPERATION
Press the SWITCH briefly
The LCD Display will now display : Auto Answer ON
Note : A telephone Line must be connected to the LINE IN port to
Enable or Disable After Hours operation
TO DISABLE AFTER HOURS OPERATION
Press the SWITCH briefly
The LCD Display will now display : Auto Answer OFF
Note : A telephone Line must be connected to the LINE IN port to
Enable or Disable After Hours operation
If power is lost or switched off to SLS3 , it will remember your setting
when power is restored.
After Hours
On / Off
Switch

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MESSAGE FILES
SLS3, uses a standard SD or SD-HC Flash Card to
store it’s MP3 based messages. You can load onto
the card :1 Day Time Message
Up to 18 On Hold messages
1 After Hours Message
IMPORTANT POINTS
These specific file name prefix’s are required for SLS3
to be able to distinguish the different message types.
1. The DAY TIME GREETING Message
MUST have a filename beginning with 001
This message will be played to callers when SLS3 answers their
telephonecall. At thecompletionofthismessage,yourONHOLD
message will then play.
Note : If you have set SLS3 to answer Daytime Calls and HAVE
NOThaveloadedMessage001ontotheSDCard,thenSLS3will
answerincomingcallswithMessage002andthenplacingthecall
OnHold.
2. The ON HOLD Message
MUST have a filename beginning with 002
Thismessage is played to callersafter the completion of theDay
Time Greeting message. If you are using additional On Hold
messages(seepage11)thentheymusthaveafilenamebeginning
with 003 to 019. They will play in numeric order.
3. Ifyou DO NOT have aMessage 002 on the SDCard, SLS3 will
NOT play an On Hold Message.

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MESSAGE FILES continued
3. The AFTER HOURS ANNOUNCEMENT Message
MUST have a filename beginning with 020
This message is played to all After Hours callers.
VERY IMPORTANT OPERATION NOTES
•IfMessage 020isnot loadedonthe SD Card,thenSLS3 will
Answer and play Message 001 if present, or the On Hold
Message 002 to callers.
•If you will NOT be using the Day Time Automatic Greeting
ANDan the After Hours Message, then youMUSTHAVEan
OnHoldMessagebeginningwith 001
•IfyouareNOTplanningtousetheAutomaticCallAttendant
facility and After Hours Message facility, then it is NOT
NECESSARY to NUMBER FILES. You should just
load One MP3 fileontotheSDcardandSLS3willuseitas
your On Hold Message.
•FileNamescanconsistofanyletter(upperorlowercase)
andanynumber, plusa spaceor ahyphen orunderscore.
You cannot use any of the following characters in your
filename ! @ # $ % ^ & * () + = : ; . / < > | \ [] {} ? < >.
SLS3 will not play files with any of the above characters.
•If a Telephone Line is NOT connected to the Line In port of SLS3,
you cannot set or change the theAfter Hours mode.
•When changing an SD Card, SLS3 will start playing the MP3 files
on the new card after a short delay.
The LCD will display Night Answer ??? until such time as you
lift the receiver of any phone on your telephone line (to get dial
tone and then hang up) or make or receive a normal telephone
call.

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FLASH CARDS
SD or SD-HC Card USB Flash Card Programmer
SLS3, uses a standard SD or SD-HC Flash Card to store it’s MP3 based
messages. Currently an 8GB SD-HC Flash Card is supplied with this
unit.
Messages are transferred to your Flash card, using an SD Flash card
programmer which may be built into your PC or Laptop.
Ifyour PCdoesnot have anSDFlash Card slot,thenyou shouldusean
external USB based Flash Card programmer (example above), which
connects to a USB port of a PC. As soon as it is connected to a USB
socket,yourPCwillprovidetheFlashcardprogrammerwithaseparate
drive letter. You will then be able to transfer files to the SD card, with
WindowsExplorer.
USB based Flash Card programmers are available from your Dealer,
MostComputerorElectronicsshopsorfromNationalCommunications.
AFTER HOURS CALL COUNTER
SLS3 will Count and then Display on the LCD screen the number of
incoming calls that have taken place since the After Hours facility has
been enabled.
This facility can be very useful for a business, as it can indicate that
when after hours calls are high, opening hours may need to be
extended or that a call diversion service may be needed.
The Displayed Call Count can be RESET to 0 by pressing and holding
the Answer ON/OFF switch for a period of 5 seconds.
Note : A telephone Line must be connected to the LINE IN port of
SLS3 in order to reset the Call Counter to 0

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AUTOMATIC ANSWER FACILITY
DAYTIME - AUTOMATIC CALL ATTENDANT
USING THE AUTOMATIC CALL ATTENDANT FACILITY
If you are planning to use theAuto Call Attendant facility, then the Day
Time Greeting Message file name must start with the number 001.
These first 3 digits can be followed by any other letters or numbers.
This instructs SLS3 that this message is to be used to greet callers
whenever the unit auto answers your calls :
Example Filenames 001-Greeting Message.mp3
002-On Hold Message.mp3
Additional On Hold Messages must start with filenames 003-019
They will play immediately 1 after the other. Where more than 1 On
Hold message is loaded, a different On Hold message will play after the
Greeting message with each auto call answer. Please see page 7 for
further details.
IMPORTANT NOTES
NOT USING THE DAYTIME AUTOMATIC ANSWER FACILITY
If you are NOT planning to use theAutomatic Call Attendant facility but
you will be using theAfter Hours Message facility, then your ON HOLD
MESSAGE MUST begin with 001
IF YOU ARE NOT USING EITHER ANSWERING FACILITY
If you are NOT planning to use theAutomatic CallAttendant facility and
After Hours Message facility, then it is NOT NECESSARY to NUMBER
FILES.
You can just load one MP3 file onto the SD card and SLS3 will use it as
your On Hold Message.